Vicki Wilkins
Slow and poor customer service
Really disappointed with the communication skills, speed of work and overall customer service of this company. I felt our solicitor wanted to avoid speaking directly to us at all costs, we only ever had communication via email and he was verging rude in his tone on email. The whole process was so much slower than it need be when doing a cash purchase with no survey or chain. I had to chase all the time and at the last moment it turned out he hadn’t got all the relevant paperwork in line for the financial payment so as a client we had to jump through hoops to avoid a delay in exchange. Would never recommend the firm. Our solicitor’s name was Gobrindra Nadala.
Solicitors tagged in
this review
A representative from Josiah Hincks Solicitors responded to this review
Thank you for taking the time to leave your feedback. We are sorry to hear that your experience fell short of the standard we strive to provide. We take all feedback seriously. Clear communication and keeping things moving are central to how we work, and we regret that this wasn't your experience. We would very much welcome the opportunity to speak with you directly to understand what happened and to address your concerns properly. Please contact us at 0116 255 1811 and ask to speak with Katie Jones, who will be happy to help. Kind regards, Josiah Hincks.
