Very unprofessional 🤔
Looking at some of the reviews, I find it very hard to believe people are putting a five star ⭐️ down for this firm.
I recently contacted Leicester firm regarding making a trust and will combined spoke to the receptionist about this who said she would pass on the information, and I was to expect a call, and this is where it began. Two days later I received a call from an assistant solicitor who said, I understand you want to make a will, I said no, I told your receptionist I wanted to make a trust red🚩 went up already due to lack of communication.
The Assistant solicitor said We don’t do trusts in the Leicester office. I will contact my colleagues at the other one days later I received an email from the Leicester office asking me why I want to make a trust, I thought that was obvious to any lawyer, obviously not.
I then replied to the email, stop sending me emails and get me someone from the other office to call me directly instead of messing me about, i’ve got a reply saying okay, this was two weeks ago from the date of this review. I find this completely unacceptable and unprofessional from Solicitors bearing in mind this is over £2000 worth of work. They have just lost I don’t think I will even bother entertaining the idea of using such a unprofessional firm .