Taylor Rose

I would strongly advise against anyone instructing Taylor Rose for a property transaction. Following our purchase, Taylor Rose failed to identify errors in our mortgage deed before submitting the registration application to HM Land Registry. This led to avoidable requisitions, significant delays and months of uncertainty. Communication throughout the process was extremely poor. We repeatedly had to chase for updates, were provided with the contact details of an employee who had already left the firm, and ultimately had to contact HM Land Registry ourselves to establish the status of the application. It was only through our own enquiries that we discovered the application was approaching a critical deadline. The delays had serious financial consequences. Our mortgage offer expired whilst the registration issues remained unresolved, forcing us to secure a new mortgage product at a significantly higher interest rate. Taylor Rose has accepted responsibility for a number of failings and has offered a small amount compensation but nothing close to our losses. We remain dissatisfied with the outcome and have now referred the matter to the Legal Ombudsman for independent review. What is most disappointing is that the complaint itself took almost six months to reach a final response, including missed deadlines within Taylor Rose's own complaints process. Mistakes can happen, but what matters is how they are handled. Unfortunately, our experience was characterised by avoidable errors, poor communication and a lack of accountability for the full financial impact of those failings. Based on our experience, I would not use Taylor Rose again.

We are posting this review now that our sale has completed to warn others. Dealing with Taylor Rose turned an already stressful process into a genuinely traumatic experience. We escalated our complaint to the Head of Client Care, but the firm chose to protect their staff and hide behind timelines rather than take accountability for their service. If you choose to use Taylor Rose, be prepared for the following: Communication Failure: Our solicitor refused to pick up the phone to guide our cooperative leaseholder through a simple ID2 identity form. Her blunt and confrontational emails caused the leaseholder to feel forced to appoint his own solicitors, landing us with a massive bill. When I stepped in and called the landlord myself, we cleared up the misunderstanding in minutes. Our Taylor Rose solicitor eventually apologised to the landlord, but it was unfortunately too late; the landlord had already appointed his own legal representation because he was so unsatisfied with her attitude. A simple 5-minute phone call from the start would have saved us thousands of pounds. They Lost Our Sensitive Documents and Blamed Us: The firm lost vital documents we sent them, forcing us to quickly re-sign and re-send replacements under immense pressure. At the time, they blamed us and claimed we had never sent them. However, in their formal complaint response, they finally admitted they did receive them but had scanned them incorrectly onto the back of a completely different document and "overlooked" them. Doing Their Job For Them: 1. The solicitor repeatedly drew up incorrect deed plans which would have legally blocked two of our neighbours from accessing their own front doors. Because she was struggling, I had to personally redraw the plans for her. The firm has since admitted to us in writing that the solicitor "is not legally qualified to draw up plans"—yet she attempted to do so anyway instead of advising us to seek a professional from the start. 2. I had to personally contact the Land Registry to find out what was stalling our Deed of Variation. The Land Registry told me exactly what was missing and noted that the solicitor could see this on her portal. Yet, when asked, our solicitor shut us down, ignored my queries about the portal, and insisted she was just "waiting on an email." I had to hunt down and coordinate with the third parties myself to get the final sign-offs. Total Lack of Empathy: Throughout the entire process, our solicitor felt cold and completely lacked human emotion, which is so key when dealing with the stress of moving home. A prime example of this was when our buyers pulled out after 4 months; there was no phone call, just a cold email telling us to let her know when we had new buyers. When we tried to push things forward to protect our position, we were met with defensive remarks like, "I won't be working any faster or slower than I normally do." Taylor Rose is a massive company and they undoubtedly have great solicitors, but our experience was appalling. Our only goal now is to ensure no other family has to go through the trauma, extreme anxiety, and absolute lack of client care that we had to endure.

I just want to say how happy I am with the service I received from Yelda.. Today, we completed two remortgages, and she acted for both of my property companies. Everything was handled smoothly from start to finish. Yelda was professional, efficient, knowledgeable, and extremely easy to work with throughout the entire process. Communication was excellent, everything was explained clearly, and the whole experience felt straightforward and stress-free. I would highly recommend Yelda to anyone looking to purchase a property, remortgage, or receive professional mortgage advice. Thank you, Yelda, for making the process so easy and seamless.

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Yelda Rashid

I just want to say how happy I am with the service I received from Yelda.. Today, we completed two remortgages, and she acted for both of my property companies. Everything was handled smoothly from start to finish. Yelda was professional, efficient, knowledgeable, and extremely easy to work with throughout the entire process. Communication was excellent, everything was explained clearly, and the whole experience felt straightforward and stress-free. I would highly recommend Yelda to anyone looking to purchase a property, remortgage, or receive professional mortgage advice. Thank you, Yelda, for making the process so easy and seamless.

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Yelda Rashid

Super experience and so glad we had Emma working on our house move. Communication was clear and timely, Emma made the process feel in hand throughout.

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Emma Leighton-Carey

I just want to say a massive thank you to Mark Dalziel He helped me with my mortgage and got it over the line with his dedication and his quick responses whenever I needed help or had a question Thanks again will use in future

Leah Newson helped us secure our completion on our mortgage in a swift and smooth way. Thank you, Leah!

Very pleased indeed with the service from Malina in sorting out new Wills for both me and my partner. It was very useful to understand why the legal wording in the Wills were written in the way they were (minimal punctuation), and having thorough explanations as to what each part meant. Excellent, and would highly recommend

I had an excellent experience working with Narin for my conveyancing process. From start to finish, Narin was professional, knowledgeable, and highly responsive. She kept me informed at every stage, explained complex legal matters clearly, and ensured everything progressed as smoothly as possible. I would highly recommend Narin to anyone looking for a reliable and professional conveyancing lawyer.

Leah has been amazing to deal with, she kept me updated and followed up, without her level of support I'd have missed multiple steps in the process as i get so busy with work etc. Thanks a lot Leah.