Taylor Rose

I would strongly advise against anyone instructing Taylor Rose for a property transaction. Following our purchase, Taylor Rose failed to identify errors in our mortgage deed before submitting the registration application to HM Land Registry. This led to avoidable requisitions, significant delays and months of uncertainty. Communication throughout the process was extremely poor. We repeatedly had to chase for updates, were provided with the contact details of an employee who had already left the firm, and ultimately had to contact HM Land Registry ourselves to establish the status of the application. It was only through our own enquiries that we discovered the application was approaching a critical deadline. The delays had serious financial consequences. Our mortgage offer expired whilst the registration issues remained unresolved, forcing us to secure a new mortgage product at a significantly higher interest rate. Taylor Rose has accepted responsibility for a number of failings and has offered a small amount compensation but nothing close to our losses. We remain dissatisfied with the outcome and have now referred the matter to the Legal Ombudsman for independent review. What is most disappointing is that the complaint itself took almost six months to reach a final response, including missed deadlines within Taylor Rose's own complaints process. Mistakes can happen, but what matters is how they are handled. Unfortunately, our experience was characterised by avoidable errors, poor communication and a lack of accountability for the full financial impact of those failings. Based on our experience, I would not use Taylor Rose again.

Excellent service from the Legal Conveyancing Team at Taylor Rose. Sherine, supported by Irushi and Aatheef, handled our sale and new-build purchase with professionalism, care, and clear communication throughout. We felt completely safe in their hands, and the fees were very reasonable. Highly recommended. Thank you very much for all your help.

As executor of my cousin's estate I was managing the sale of his house and contracted with Taylor Rose for the conveyancing. Complications arose during the process due to a challenge from lawyers for the owners of a large area of unregistered land abutting the property. It was unclear where the boundary was and Alex was instrumental in establishing this and in negotiating, from the owners, the grant of an additional piece of land to be attached to my cousin's property . The limited understanding of the prospective buyers, coupled with their desire to achieve price reductions, made the communication between all involved extremely difficult. Alex led this with great skill and achieved a satisfactory outcome. He was always supportive, always available and always reliable. He guided me through some hard decisions and it was a pleasure to work with him.

I was deal with by Claire Reynolds. She was efficient and very approachable. I also liked the Taylor Rose portal. My mortgage went very smoothly and quickly.

Taylor Rose and Jodie in particular took care of our remortgage very efficiently and speedily explaining all key stages very helpfully. I would recommend them.

Just used Taylor rose for my remortgage they have been excellent from start to finish my solicitor has made it extremely easy during the period its took for completion would highly recommend

Having gone through the ordeal of re-mortgaging in the past I was absolutely delighted with the service I received from Taylor Rose! Everything was handled with expert efficiency and made the process so very easy. In all my years (quite a lot of them) I have never found re-mortgaging so easy! Would thoroughly recommend them

Thank you Leah Newson for patiently walking me though my first remortgage process. Excellent service, i would highly recommend

Leah Newson was our case handler for a remortgage. Leah was incredibly efficient and on the ball, responding rapidly when we eventually sent over the various bits of paperwork required, communicating well throughout, answering any questions we had and helping us navigate through an unfamiliar (to us) process. Thoroughly recommend Leah, she provided a great service.

I admire Leah's patience in dealing with me, as I sometimes leave things until the last minute. Leah was great at guiding me through the entire remortgage process and was on hand to answer my questions promptly. Thank you for all your help.