Taylor Rose

I would strongly advise against anyone instructing Taylor Rose for a property transaction. Following our purchase, Taylor Rose failed to identify errors in our mortgage deed before submitting the registration application to HM Land Registry. This led to avoidable requisitions, significant delays and months of uncertainty. Communication throughout the process was extremely poor. We repeatedly had to chase for updates, were provided with the contact details of an employee who had already left the firm, and ultimately had to contact HM Land Registry ourselves to establish the status of the application. It was only through our own enquiries that we discovered the application was approaching a critical deadline. The delays had serious financial consequences. Our mortgage offer expired whilst the registration issues remained unresolved, forcing us to secure a new mortgage product at a significantly higher interest rate. Taylor Rose has accepted responsibility for a number of failings and has offered a small amount compensation but nothing close to our losses. We remain dissatisfied with the outcome and have now referred the matter to the Legal Ombudsman for independent review. What is most disappointing is that the complaint itself took almost six months to reach a final response, including missed deadlines within Taylor Rose's own complaints process. Mistakes can happen, but what matters is how they are handled. Unfortunately, our experience was characterised by avoidable errors, poor communication and a lack of accountability for the full financial impact of those failings. Based on our experience, I would not use Taylor Rose again.

We are posting this review now that our sale has completed to warn others. Dealing with Taylor Rose turned an already stressful process into a genuinely traumatic experience. We escalated our complaint to the Head of Client Care, but the firm chose to protect their staff and hide behind timelines rather than take accountability for their service. If you choose to use Taylor Rose, be prepared for the following: Communication Failure: Our solicitor refused to pick up the phone to guide our cooperative leaseholder through a simple ID2 identity form. Her blunt and confrontational emails caused the leaseholder to feel forced to appoint his own solicitors, landing us with a massive bill. When I stepped in and called the landlord myself, we cleared up the misunderstanding in minutes. Our Taylor Rose solicitor eventually apologised to the landlord, but it was unfortunately too late; the landlord had already appointed his own legal representation because he was so unsatisfied with her attitude. A simple 5-minute phone call from the start would have saved us thousands of pounds. They Lost Our Sensitive Documents and Blamed Us: The firm lost vital documents we sent them, forcing us to quickly re-sign and re-send replacements under immense pressure. At the time, they blamed us and claimed we had never sent them. However, in their formal complaint response, they finally admitted they did receive them but had scanned them incorrectly onto the back of a completely different document and "overlooked" them. Doing Their Job For Them: 1. The solicitor repeatedly drew up incorrect deed plans which would have legally blocked two of our neighbours from accessing their own front doors. Because she was struggling, I had to personally redraw the plans for her. The firm has since admitted to us in writing that the solicitor "is not legally qualified to draw up plans"—yet she attempted to do so anyway instead of advising us to seek a professional from the start. 2. I had to personally contact the Land Registry to find out what was stalling our Deed of Variation. The Land Registry told me exactly what was missing and noted that the solicitor could see this on her portal. Yet, when asked, our solicitor shut us down, ignored my queries about the portal, and insisted she was just "waiting on an email." I had to hunt down and coordinate with the third parties myself to get the final sign-offs. Total Lack of Empathy: Throughout the entire process, our solicitor felt cold and completely lacked human emotion, which is so key when dealing with the stress of moving home. A prime example of this was when our buyers pulled out after 4 months; there was no phone call, just a cold email telling us to let her know when we had new buyers. When we tried to push things forward to protect our position, we were met with defensive remarks like, "I won't be working any faster or slower than I normally do." Taylor Rose is a massive company and they undoubtedly have great solicitors, but our experience was appalling. Our only goal now is to ensure no other family has to go through the trauma, extreme anxiety, and absolute lack of client care that we had to endure.

Professional and supportive immigration solicitor. He explained everything clearly and handled my case efficiently. Highly recommended

Solicitors tagged in
this review

Joby Joseph Kuttikkat

The solicitor was very professional. All the tasks were completed on time. When we had questions she always answered promptly.

Legal experts tagged in
this review

Yelda Rashid

One of the solicitors in this firm not only tells untruths he is totally unprofessional, that person being Ajay Sharma

My experience with Taylor Rose Solicitors has been the worst experience I have ever had with a professional service. Communication was extremely poor throughout the entire process. Emails regularly went unanswered, and when responses did arrive, they were often delayed and unhelpful. The lack of communication caused unnecessary stress and significantly delayed the progress of my matter. To make matters worse, my name was repeatedly recorded incorrectly despite informing them several times and requesting that it be corrected. It is very frustrating to see basic details continually overlooked, especially when dealing with important legal matters where accuracy is essential. There also appeared to be no clear chain of responsibility or accountability, making it difficult to get answers or understand who was actually handling my case. The overall service felt disorganised, inefficient, and unprofessional. Based on my experience, I would not recommend Taylor Rose Solicitors to anyone. The delays, lack of communication, repeated mistakes, and poor customer service made what should have been a straightforward process far more difficult than it needed to be. I would strongly advise others to look elsewhere for legal representation.

Honestly, would've been much higher rating if it wasn't for the fact that the solicitor rang us near completion of a remortgage to tell us to pay a shortfall of £3000. No explanation, just a terse call saying we owe money and to transfer it. Turned out to be an error on the solicitors side as they generated the redemption statement too early, adding pending direct debit payments that haven't been cleared yet. Even without our broker, we spotted the mistake immediately so I wonder how legal professionals aren't able to double check figures before calling a client for a large sum of money.. terrible service to put your client through the panic within days of completion.

We greatly appreciated Manali and Yasmin's professionalism, timely communication and sound advice throughout the purchase of our new home. It was a pleasure working with them. Not only that, but the agency that sold us the property also shared with us how impressed they were with Manali and Yasmin's service and wished other solicitors acted the same. Would recommend highly!

Excellent professional service

Not professional and mostly biased towards the estate agents. I had a bad experience