I commissioned this company (Lincoln Branch) to complete conveyancing on a property sale. When the sale aborted their fees were, in my opinion, unreasonable given the overall work completed, their responsiveness and the value-add when buyers solicitors submitted questions that they had the information to answer, but simply passed to me to respond instead. We reached a more reasonable settlement for work completed and I paid. The house then sold again and I asked the estate agent to re-instruct Sills and Betteridge Lincoln. The target to complete was 4 weeks. 2 weeks in, I took it upon myself to seek an update on progress. At this point it emerged that they 'ignored' the estate agent instruction and would not handle my case - because I challenged them I was, in effect, blacklisted as a future client. I was not informed of this when we reached a resolution. Now I find myself 2 weeks in to the 4 week deadline with nothing done and having to find a new solicitor. Hopefully I will not lose the buyer. I am glad I challenged them in the first place though.