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Setfords Law Ltd

4.8 | 90 Reviews 90 Reviews | Fixed Fee for Wills
17,052 Total Company Reviews info icon Fixed Fee for Wills | info icon 17,052 Total Company Reviews Fixed Fee for Wills | info icon 17,052 Total Company Reviews

74 North Street, Guildford, Surrey, GU1 4AW

Accepting new clients

74 North Street, Guildford, Surrey, GU1 4AW

Regulated by:

The Solicitors Regulation Authority

Regulator ID: 622970

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Setfords Law Ltd |
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Setfords Law Ltd Review Scores & Client Satisfaction Overview

4.8
Excellent
93%
Value for
Money
10% above
national average
95%+
Success
Rate
16% above
national average
95%+
Would
Recommend
17% above
national average
Communication 4.8/5
Initial Impressions 4.9/5
Approachability 4.8/5
Documentation Accuracy 4.7/5
Legal Knowledge 4.9/5
Value for money 4.6/5

Accreditations

Setfords Law Ltd are accredited by

Children Law accreditation awarded to Setfords Law Ltd
Family Mediation accreditation awarded to Setfords Law Ltd
Criminal Litigation accreditation awarded to Setfords Law Ltd

Description

At Setfords our aim is simple: to provide the best legal advice by creating an environment where lawyers can do their best work. Our innovative and creative ways of operating mean our lawyers have the support and flexibility to deliver the dedicated, personal service our clients need at a price they can afford.

Rankings by area of expertise

The rankings below show the areas of expertise that Setfords Law Ltd offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Setfords Law Ltd Review Scores & Client Satisfaction Overview

4.9
Excellent
95%+
Value for
Money
14% above
national average
95%+
Success
Rate
16% above
national average
95%+
Would
Recommend
16% above
national average
Communication 4.9/5
Initial Impressions 4.9/5
Approachability 4.9/5
Documentation Accuracy 4.9/5
Legal Knowledge 4.9/5
Value for money 4.8/5

Accreditations

Setfords Law Ltd are accredited by

Children Law accreditation awarded to Setfords Law Ltd
Family Mediation accreditation awarded to Setfords Law Ltd
Criminal Litigation accreditation awarded to Setfords Law Ltd

Description

At Setfords our aim is simple: to provide the best legal advice by creating an environment where lawyers can do their best work. Our innovative and creative ways of operating mean our lawyers have the support and flexibility to deliver the dedicated, personal service our clients need at a price they can afford.

Rankings by area of expertise

The rankings below show the areas of expertise that Setfords Law Ltd offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Housing & Property 31 / 4,774
Commercial Property 37 / 3,671
Wills, Trusts & Probate 48 / 3,799
Family Law 154 / 4,223
Company & Commercial 93 / 4,181
Dispute Resolution 24 / 1,807
Land Law 163 / 1,327
Banking 11 / 1,033
Litigation 107 / 902
Employment 151 / 3,623
Professional Negligence 10 / 1,298
Equity Law 57 / 569
Money & Tax 45 / 1,953
Agriculture 34 / 823
Child Law 188 / 1,648
Clinical Negligence 47 / 1,248
Consumer 78 / 4,418
Crime/ Criminal Defence 84 / 2,152
Debt and Tax Law 63 / 790
Driving offences 22 / 628
Immigration 89 / 2,288
Personal Injury 114 / 2,652
Advocacy Law 25 / 157
Appeals Law 63 / 853
Auction Law 40 / 287
Banking and Financial Law 10 / 218
Business Law 58 / 472
Care Law 83 / 536
Charities 2 / 768
Construction 16 / 854
Copyright Law 43 / 523
Cosmetic Surgery Law 24 / 147
Court of Protection and Deputyship 93 / 581
Criminal Law 88 / 1,012
Defamation Law 40 / 270
Domestic Violence Law 118 / 900
E-Commerce Law 11 / 73
Economic Law 9 / 223
Education 11 / 423
Energy & Transport 1 / 511
Enforcement Law 53 / 576
Equality Law 77 / 1,098
Financial Crime Law 47 / 464
Fire Safety Law 15 / 180
IT & Intellectual Property 5 / 1,113
Immigration Law 61 / 1,166
Infrastructure Law 14 / 187
Insurance Law 45 / 660
Intellectual Property Law 45 / 626
International Enforcement of Judgments 14 / 153
Licensing Law 32 / 503
Manufacturing Law 8 / 83
Medical Law 18 / 190
Mergers and Acquisitions Law 47 / 434
Nuisance Law 30 / 235
Occupational Health Law 49 / 430
Pensions Law 38 / 489
Planning Law 47 / 585
Regulations 9 / 2,412
Transport Law 9 / 138
National 6 / 11,168

Pinned Reviews

Profile image of S. Marshall

S. Marshall

Verified
Housing & Property

House Sale

"Very pleased we used Setfords. Sharon was always on the end of the phone if needed and was very easy to talk to. Very efficient which made the process smooth. A pleasure to do business with. Thank you. Highly recommend."

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Profile image of Anonymous

Anonymous

Verified
Housing & Property

Excellent company

"I really appreciated the hard work and communication from Kim Richards and Jessica lippiatt at Setfords. We had a difficult time with the sellers and it really felt like we had somebody in our corner. Would thoroughly recommend."

Meet the team of Setfords Law Ltd

Meet the team of Setfords Law Ltd

Contact & Locations - Setfords Law Ltd

Opening hours

Monday 09:00–17:00
Tuesday 09:00–17:00 (Open)
Wednesday 09:00–17:00
Thursday 09:00–17:00
Friday 09:00–17:00
Saturday (Closed)
Sunday (Closed)

74 North Street, Guildford, Surrey, GU1 4AW

Reviews

4.8 /5 90 Reviews
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Clients say

What clients say about Setfords Law Ltd

The firm specialises in residential conveyancing, lease extensions, probate, wills and commercial lease work, demonstrating strong technical expertise and efficient case management. Clients praise proactive, clear and timely communication, responsiveness and attention to detail. Valued soft skills include calmness under pressure, patience, empathy, trustworthiness and a personable, reassuring manner that reduces stress. Reviews highlight professionalism, problem‑solving, and a commitment to protecting clients’ interests, with many recommending the firm for smooth, reliable and fast transactions.

Excellent communication
Very responsive
Highly professional
Proactive service
Efficient handling
Calm reassurance
Trustworthy advice
Attention to detail
Stress‑free process
Great value

ReviewSolicitors Review List

Profile image of Peter Elliott

Peter Elliott

Verified

Sophie Booker = Superb!

Sophie Booker handled my late sister's estate. She had passed away unexpectedly, leaving no will...and a big mess. As a Canadian, I found most aspects - selling the house, dealing with the government offices, dealing with banks - confusing and radically different from Canadian rules. Sophie was always patient and clear in explaining everything. She anticipated questions and never let geography (a 5-hr time difference) ever get in the way of timely communication. And, she has a great sense of humour too!

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A representative from Setfords Law responded to this review

Dear Peter, It's clear how much Sophie's patience and clarity meant while navigating such an unfamiliar and difficult across time zones. Your comments on her ability to anticipate your questions and stay on top of communication are a credit to her. Thank you for your kind words. Kind regards, Setfords

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Ian B

Housing & Property

DON’T BE FOOLED BY THE 5 STAR REVIEWS, IT’S NOT ALL GOOD!

I used this company for conveyancing on the intended sale of our flat and purchase of another last year, based on all those wonderful 5 star reviews! However, because of the experience I received from Setfords, I can only be highly suspicious of those reviews, as the service I received from them was appalling, and in my opinion caused the entire sale and purchase to fall through. From start to finish the service I received was shocking. It promised an online portal for speed – there was no such thing and I had to send all the initial documents by registered post and then email. At no point in the process was an online portal used, that surely is blatant mis-selling for a start. They got my name wrong, they forgot to send an important document related to leasehold transactions (only sent when I reminded them), they failed to follow up to questions promptly, they didn’t act on emails/documents sent, they got the details on the key Sale Contract for Land Registry wrong – and even worse when I pointed out the errors they sent a “corrected” form back with even more errors in it! It was only because I have some knowledge of the process that I was able to spot all these errors (of which there are actually far more – my official complaint listed 46 issues, far too many to list here!). But in my opinion the worst thing was that they failed to spot a potentially serious fire risk issue related to the flat we were buying. It was only because I asked to review all relevant documents myself just before signing for exchange of contracts and completion (which Setfords were happy for me to do!), that I spotted the issue. But by then it was so far along that the seller thought we were trying to “pull a fast one” at the last minute, as it should have been spotted weeks before when Setfords first received all the documents. Setfords failure to spot this caused the relationship between the seller and us to deteriorate to such an extent that, in my opinion, it was directly responsible for the sale/purchase to fall through. Then to make matters worse, when I used the official complaints procedure at Setfords to ask for a new conveyancer to take over our case with the new property we found, as we had zero confidence in Setfords’ original conveyancer, they refused to act further and forced us to use another company and pay full fees all over again (despite their complaints procedure saying they won’t do this). And then they didn’t transfer all documents to the new conveyancing firm as they are required to do, thus hampering the process even more. I naturally complained to the Legal Ombudsman but unfortunately like other Regulatory Bodies these days it seems they are more out to protect the law firms than the public, and so because Setfords had already offered me a substantial discount on their fees due to their appalling service, the Legal Ombudsman decided that was good enough and there was no need to actually look into whether Setfords were negligent or not. So Setfords continue to operate without any challenge or regulatory review of their conduct in this case, which I feel is utterly wrong. I am a Fellow of the Institute of Chartered Accountants in England & Wales and all views are based on fact or my honestly held opinion based on the service received. I would urge you to look elsewhere for your conveyancing.

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Gillian Brooke

Verified
Housing & Property

Conveyance of parents house

Sharon was efficient and helpful from the start of the process to the conclusion. She was always available to answer any questions and her calm and efficient manner gave us confidence that we were in good hands. I would gladly recommend her to friends and family and wouldn’t hesitate to use her again if required. Thank you Sharon for making what was an emotional experience a lot easier.

Solicitors tagged in
this review

A representative from Setfords Law responded to this review

Dear Gillian, Really glad to hear that Sharon's calm and efficient approach helped make such an emotional process so much easier to navigate. Thank you for your kind words and recommendation! Kind regards, Setfords

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Karen Armstrong

Verified
Housing & Property

Highly Recommend Francesca Putland

Francesca Putland gave us the best service for conveyancing on a family probate house sale. Francesca was very professional and always prompt to respond & deal with any questions that we had. We would highly recommend her.

A representative from Setfords Law responded to this review

Dear Karen, Really glad to hear that Francesca was able to handle the probate sale with such professionalism and promptness throughout. Thank you for your recommendation! Kind regards, Setfords

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Mark

Verified
Wills, Trusts & Probate

Excellent service, highly recommend

My wife and I recently arranged our wills through Andrea Godfrey at Setfords. We were very impressed by her professionalism and attention to detail, guiding us through the process with great care and kindness.

Solicitors tagged in
this review

A representative from Setfords Law responded to this review

Dear Mark, Really glad to hear that Andrea was able to guide you and your wife through the process with such care and attention to detail. Thank you for your recommendation! Kind regards, Setfords

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Other Reviews

Profile image of Dan and Sarah Jones

Dan and Sarah Jones

Housing & Property

Dan

Sarah and the team at Setfords did a fantastic job at guiding us through the process of selling my late mother’s house. They were knowledgeable, efficient and friendly throughout.

A representative from Setfords Law responded to this review

Dear Dan and Sarah, Really glad to hear that Sarah and the team were able to guide you through such a sensitive process with such care and professionalism. Thank you for your kind words! Kind regards, Setfords

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sue finn

Wills, Trusts & Probate

sue

We Have used Setfords Tilehurst a few times from arranging wills POA’s helping my elderly uncle sell home and buy retirement property and selling parents home and now in process of selling uncles property Setfords as a team have gone over and beyond in all aspects especially Sarah we can’t thank them enough for their professional and caring service. Would highly recommended

Legal experts tagged in
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A representative from Setfords Law responded to this review

Dear Sue, We're so pleased to hear that Sarah and the team have consistently gone above and beyond across so many matters over the years. Thank you for your continued trust in Setfords and for your kind recommendation! Kind regards, Setfords

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Paul Wright

Paul

Really helpful and explain everything to myself and my wife regarding our wills will us her again.

0
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Mandy

Mandy

Peter delivered an exceptional service during our house sale, guiding us through each stage. His proactive approach, attention to detail, and ability to resolve issues quickly ensured the transaction progressed smoothly. I highly recommend him.

0
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Profile image of Clive

Clive

Clive

We can’t thank Lauren and the team at Setfords enough for their support in selling our late brother’s house. From start to finish, Lauren was professional, compassionate, and incredibly efficient, guiding us through what was an emotional and sometimes overwhelming process. She kept us well-informed at every stage and made everything as smooth and stress-free as possible. We’re so grateful for her kindness and expertise during a difficult time, and we would not hesitate to recommend Lauren and Setfords to anyone looking for a caring and highly capable solicitor.

0
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Reviews

4.9 /5 17052 Reviews
Filter your results
Star rating
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Clients say

What clients say about Setfords Law Ltd

The firm specialises in residential conveyancing, lease extensions, probate, wills and commercial lease work, demonstrating strong technical expertise and efficient case management. Clients praise proactive, clear and timely communication, responsiveness and attention to detail. Valued soft skills include calmness under pressure, patience, empathy, trustworthiness and a personable, reassuring manner that reduces stress. Reviews highlight professionalism, problem‑solving, and a commitment to protecting clients’ interests, with many recommending the firm for smooth, reliable and fast transactions.

Excellent communication
Very responsive
Highly professional
Proactive service
Efficient handling
Calm reassurance
Trustworthy advice
Attention to detail
Stress‑free process
Great value

ReviewSolicitors Review List

Profile image of Andrew  Barns Graham

Andrew Barns Graham

Verified
Housing & Property

Sharon Galley = excellent

We just moved house and were delighted with Sharon’s service. The chain had lots of moving parts and Sharon managed the whole process with consummate skill. She was proactive, great at communication, and a pleasure to work with. Very highly recommended.

Solicitors tagged in
this review

A representative from Setfords Law responded to this review

Dear Andrew, Delighted to hear how professionally Sharon managed such a complex chain, staying proactive and communicative throughout while being a pleasure to work with. Thank you for recommending her so highly. Kind regards, Setfords

0
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Charlotte Leece

Verified
Housing & Property

Great service

Great service would reccomend to others.

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this review

A representative from Setfords Law responded to this review

Dear Charlotte, Thank you for the great feedback and for recommending the service to others. Kind regards, Setfords

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Adam & Rebecca

Housing & Property

Ajesh is brilliant - we can't recommend him highly enough.

Ajesh was super proactive and made what could have been a very difficult process incredibly easy. We loved working with him. Our sale and purchase became far more stressful than expected after our buyers' solicitor repeatedly failed to secure mortgage funds in time, causing multiple failed exchange attempts and leaving the whole chain in a very difficult position. Throughout it all, Ajesh was calm, responsive and incredibly pragmatic. He was always available to explain exactly what was happening, the legal implications of each option, and the risks we faced, without ever making us feel rushed or overwhelmed. When the buyers' solicitor proposed an exchange without guaranteeing completion, Ajesh immediately identified the risks and advised us against signing away our legal protections. Looking back, we're very grateful we listened. He kept everything moving with the other solicitors, our estate agents and lender, while keeping us updated at every stage. Even when things were changing hour by hour, we always felt we knew where we stood. Buying and selling a house is stressful enough, but having a solicitor you genuinely trust makes an enormous difference. Ajesh was professional, knowledgeable, patient and always had our best interests at heart. Thanks to his guidance we finally completed successfully, and we wouldn't hesitate to recommend him to anyone buying or selling a home.

Solicitors tagged in
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A representative from Setfords Law responded to this review

Dear Adam and Rebecca, What a difficult chain to navigate, and it's clear Ajesh's calm, pragmatic approach made all the difference in protecting your position, especially when it came to spotting the risks in that proposed exchange. Wonderful to hear he kept everything moving and kept you fully informed throughout, right through to a successful completion. Thank you for your kind words. Kind regards, Setfords

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Nataliya Hanushevska

Housing & Property

Exceptional service from start to finish

Margarita Ivanova made what could have been a stressful mortgage and conveyancing process feel straightforward from beginning to end. She was professional, knowledgeable, and always quick to respond to any questions I had. Everything was explained clearly in a way that was easy to understand, and I always felt informed about the progress of my case. Her communication was excellent throughout, and I really appreciated how proactive she was in keeping things moving. It was reassuring to know I could contact her directly whenever I needed clarification, and she always took the time to provide clear and honest advice. I couldn't be happier with the service I received and would highly recommend Margarita and Setfords to anyone looking for a reliable and efficient conveyancing solicitor. Thank you for making the whole experience smooth and stress-free.

Solicitors tagged in
this review

A representative from Setfords Law responded to this review

Dear Nataliya, It's wonderful to hear how Margarita turned what could have been a stressful mortgage and conveyancing process into such a smooth, stress-free one. Her clear explanations, quick responses and proactive approach clearly kept you informed and reassured throughout, and it's great that you always felt able to reach out directly for advice. Thank you for your kind words. Kind regards, Setfords

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Julia

Setfords' complaints process and AI. (Ref. complaint about John Smith)

Setfords' complaints process and AI (ref. complaint about John Smith). This note reflects my personal experience of a complaints process and the wider questions it raised about legal advice, ethics, transparency and the role of AI. It is not legal advice. Any factual account should be checked against the full correspondence and relevant complaint documents before publication or wider circulation. The following are selected extracts from correspondence I received during Setfords’ complaints process. The examples below are included because they shaped my understanding of how the complaint was being approached, and because they illustrate why I felt the process did not fully engage with the substance of my concerns. Setfords: “I am managing your expectations early”. Me: To me, this appeared to come before the matter had been fully assessed. Setfords: “Investigating complaints about advice can be difficult and this is because any solicitor is entitled to give their own legal opinion”. Me: My concern was that I believed I was paying £250 an hour for legal advice, and I expected the complaints process to address whether that advice was correct, commensurate, appropriate and beneficial for me. Setfords: “..if we are unable to resolve directly with you, the Legal Ombudsman does not generally investigate these types of complaints as they do not give legal advice.” I have, however, submitted a complaint to the Legal Ombudsman, having clarified with them how they may be able consider this matter. My understanding is that they can consider service issues, but not professional negligence. To challenge incorrect legal advice, I believe the only option is for a client to sue the legal company and/or solicitor! This obviously makes redress very challenging. I’m writing to my former M.P. Andy Slaughter about it who is now Solicitor General; I’ll add my voice to the existing debate. This situation has therefore raised two main questions and challenges about how clients can challenge poor legal advice and what professional or ethical standards should apply when that advice has had significant consequences. Coming from a medical background, I am used to a strict ethical framework in which any procedure must be justified by the greater good of the patient. That contrast made me question how clearly comparable professional duties are explained to legal clients, do they, should they, have an equivalent Hippocratic Oath? This whole experience has also raised a wider issue: whether AI could make some parts of legal work more transparent, measurable and affordable for clients, particularly where large volumes of documents need to be reviewed. Two barristers I spoke with said they were aware of legal companies using closed-loop AI systems for automated contract analysis, initial client queries and information analysis. In hindsight, I believe I could have used AI to help identify contradictions and key points in my tenant’s 365-page trial bundle, and to think through possible courses of action. I would still have checked any advice with qualified solicitors, but AI may have helped me ask better questions and understand the risks and options more clearly. The specialist AI I have used since has given me a detailed analysis of what I believe were mistakes and what may have been a better course of action, particularly given the extreme pressures I was under at the time. Moving forward, AI may allow legal companies to reduce document review time, which should in turn reduce costs for clients. After this experience, I would not sign up to a retainer unless it was fixed fee and clearly explained the scope of work, likely costs and what, if anything, could be charged in addition, including onboarding, routine correspondence and time spent explaining progress or lack of progress. Fixed fees may offer a clearer way forward, particularly where clients need transparency about likely costs, scope of work and risk assessment. AI-supported tools could also help make those assessments more consistent, provided they are used responsibly and checked by qualified professionals. I hope this can become an opportunity to make parts of the legal system fairer, more transparent and easier for clients to understand.

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Other Reviews

Profile image of Chris Black

Chris Black

Chris

Very helpful, efficient and quick to respond.

A representative from Setfords Law responded to this review

Dear Chris, Thank you for highlighting how helpful, efficient and quick to respond the service was. Kind regards, Setfords

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Alex K

Alex

Cannot fault the professionalism of Rachel who we dealt with. She has been clear, transparent and quick to respond. It has been a pleasure working with Rachel and highly recommend her as well as the business to anyone. Thank you.

A representative from Setfords Law responded to this review

Dear Alex, Wonderful to hear you found Rachel so clear, transparent and quick to respond throughout. Great that it was such a pleasure working with her, and thank you for recommending both Rachel and the business so highly. Kind regards, Setfords

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Profile image of Martin O'Brien

Martin O'Brien

Martin

Great service and very professional

A representative from Setfords Law responded to this review

Dear Martin, Thank you for reviewing us and letting us know how great and professional the service was. Kind regards, Setfords

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Profile image of Nigel Smith

Nigel Smith

Housing & Property

Nigel

We recently used Setfords for the conveyancing of our house sale. From initial phone call to completion Carole fox was excellent and drove the sale forward in a professional and timely manner. We would highly recommend Carole and Setfords to anyone looking for a conveyancing Solicitor Thanks

A representative from Setfords Law responded to this review

Dear Nigel, Great to hear Carole drove your house sale forward professionally and on time, right from that first phone call through to completion. Thank you for recommending Carole and Setfords so highly. Kind regards, Setfords

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Meriame Kehal

Meriame

I am very happy with the service provided, I would recommend Setfords to anyone who wishes a smooth process. Marina is an amazing and professional person , she made it easy with less stress.

A representative from Setfords Law responded to this review

Dear Meriame, Wonderful to hear how happy you were with the service, and that Marina made the process feel so much easier and less stressful. Thank you for recommending Setfords so warmly. Kind regards, Setfords

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