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Higgs LLP

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3 Waterfront Business Park, Brierley Hill, Brierley Hill, West Midlands, DY5 1LX

Accepting new clients

3 Waterfront Business Park, Brierley Hill, Brierley Hill, West Midlands, DY5 1LX

Regulated by:

The Solicitors Regulation Authority

Regulator ID: 51162

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Higgs LLP Review Scores & Client Satisfaction Overview

4.7
Excellent
90%
Value for
Money
7% above
national average
93%
Success
Rate
11% above
national average
94%
Would
Recommend
13% above
national average
Communication 4.7/5
Initial Impressions 4.7/5
Approachability 4.8/5
Documentation Accuracy 4.7/5
Legal Knowledge 4.8/5
Value for money 4.5/5

Accreditations

Higgs LLP are accredited by

Children Law accreditation awarded to Higgs LLP
Family Law Advanced accreditation awarded to Higgs LLP
Personal Injury accreditation awarded to Higgs LLP

Description

Our long-standing history and commitment to exceptional relationships, legal expertise, reliability, and experience define the essence of who we are. We celebrate our roots, and our warm, friendly and compassionate approach is more than just a promise - it's the heart of our service. We take the time to understand our clients, providing not only legal services but also security, reassurance and genuine care.

Rankings by area of expertise

The rankings below show the areas of expertise that Higgs LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Higgs LLP Review Scores & Client Satisfaction Overview

4.8
Excellent
92%
Value for
Money
9% above
national average
95%
Success
Rate
13% above
national average
95%+
Would
Recommend
15% above
national average
Communication 4.8/5
Initial Impressions 4.8/5
Approachability 4.8/5
Documentation Accuracy 4.8/5
Legal Knowledge 4.8/5
Value for money 4.6/5

Accreditations

Higgs LLP are accredited by

Children Law accreditation awarded to Higgs LLP
Family Law Advanced accreditation awarded to Higgs LLP
Personal Injury accreditation awarded to Higgs LLP

Description

Our long-standing history and commitment to exceptional relationships, legal expertise, reliability, and experience define the essence of who we are. We celebrate our roots, and our warm, friendly and compassionate approach is more than just a promise - it's the heart of our service. We take the time to understand our clients, providing not only legal services but also security, reassurance and genuine care.

Rankings by area of expertise

The rankings below show the areas of expertise that Higgs LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Meet the team of Higgs LLP

Meet the team of Higgs LLP

Contact & Locations - Higgs LLP

Opening hours

Monday 08:00–18:00
Tuesday 08:00–18:00
Wednesday 08:00–18:00
Thursday 08:00–18:00
Friday 08:00–18:00
Saturday (Closed)
Sunday (Closed)

3 Waterfront Business Park, Brierley Hill, Brierley Hill, West Midlands, DY5 1LX

Reviews

4.7 /5 102 Reviews
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Rating

Review Source

Clients say

What clients say about Higgs LLP

Clients praise the firm’s broad legal expertise across deputyship, personal injury, conveyancing, acquisitions, wills and estates, dispute resolution and clinical negligence. Reviewers value professionalism, clear and timely communication, responsiveness, practical problem‑solving, attention to detail and strong advocacy. Clients also highlight empathy, patience and personalised support during stressful or complex matters, plus efficiency in meeting tight deadlines and delivering favourable outcomes. The team is described as reliable, approachable and supportive, with staff who guide clients through processes and provide reassurance and confidence throughout cases.

professionalism
excellent communication
very supportive
efficient service
timely responses
knowledgeable staff
compassionate care
helpful guidance
highly recommended
attention to detail

ReviewSolicitors Review List

Profile image of Oliver Pegg

Oliver Pegg

Family Law

Outstanding service/support from start to finish

From the moment I contacted Higgs the service and support i received was excellent. I would have been lost without them. Cannot rate them highly enough. I wouldn't look anywhere else other than Higgs.

Solicitors tagged in
this review

from Higgs LLP

Thank you, Oliver, for your feedback. We’re delighted to hear you received outstanding service and support from Kia and the team from start to finish, and that we were able to guide you through your Family matter effectively.

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anonymous

Excellent service

I had a matter that needed fast response and review of detailed documents. Handled professionally and fast. Absolutely recommend.

from Higgs LLP

Thank you for your feedback. We’re glad to hear your matter was handled quickly and professionally, including the review of detailed documents, and we really appreciate your recommendation.

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Gregg Collingham

Good advice, well explained

Carole guided us, as a Board, and as individuals, through a tricky settlement, without having to end up in Court. Her advice was prompt and explained, enabling us to balance options and come to a satisfactory resolution.

Solicitors tagged in
this review

from Higgs LLP

Thank you, Gregg. We are pleased to hear that Carole provided clear, prompt and well-explained guidance throughout the settlement.

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Stephen Forrest

Verified
Personal Injury

Spinal Injury

I sustained a life changing Spinal injury following a work accident in May 2021. I am lucky to be alive let alone walking. I was referred to Andy once discharged from hospital and was home recovering. From the very start Andy made me feel at ease with his professionalism, caring, understanding attitude towards a very sensitive situation I was now in. Andy talked me through the process that would now follow after taking on my case. From sorting out a case manager for me to get my rehabilitation started, to helping me with benefit advice and any other legal advice that may arise whilst still being in contact with my now former employers. I cannot stress enough the 110% plus help and support i received throughout my journey. It was not an easy case at times for myself or Andy, but Andy never waivered one minute. We were in constant contact when needed and no decision was made without my consent at any point in the process. This was another reason I have been so happy with Andy and all associated with my case at Higgs, every bump in the road, every hurdle that was encountered we spoke through these and went over all of the information available to us with a a fine comb to make the correct decision at that moment in time. Myself and my family would not have ended up with the result I have, been able to start to move on with my life and get back to some sort of normality if it was not for Andy and all involved at Higgs. I owe them more than i will ever be able to express. If there was more than 5 stars then whatever the maximum rating would be is where I would be rating them. I for one moving forward in life if I ever need or I know of anybody who needs help in this field will make sure they are getting in touch with Andy and Higgs.

Legal experts tagged in
this review

from Higgs LLP

Thank you so much for sharing your journey, Stephen. We are incredibly moved to hear about your recovery and honored that Andy could provide the "110% plus" support you and your family needed during such a life-changing time. Navigating the complexities of rehabilitation, benefits, and legal hurdles is a long road, and we are so proud of Andy’s unwavering dedication to getting you the result you deserve. Knowing we helped you return to a sense of normality means the world to our team.

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Nicole perry

Verified

Help with funeral expenses

Very helpful, professional and always polite. They kept me informed every step of the way

Solicitors tagged in
this review

from Higgs LLP

Dear Nicole, Thank you for your feedback. We are pleased to hear that you found our team helpful, professional, and polite.

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Other Reviews

Profile image of Bob Fisher

Bob Fisher

Bob

Over the course of 5 years, we appointed Higgs & Sons to act as a professional deputy. Unfortunately, our experience was consistently marked by poor communication, significant delays, and a lack of professionalism. Despite the firm charging approximately £12,000–£15,000 per year for what were simple administrative duties, timely responses to calls or emails were rare. Although Nicholas Moxon was named as the appointed deputy, we did not receive a single email or telephone call from him during the entire period. All communication was instead routed through Claire Whittall and Katie Chance, both of whom were frequently unresponsive and, at times, discourteous. On one occasion, after receiving no replies, I drove nearly two hours to the firm’s office, only to be handed documents by a receptionist while the relevant staff members declined to meet. The deputyship accounts were also significantly behind schedule—approximately two years overdue. Given the level of fees being charged, it is essential that these accounts are scrutinised by the Senior Courts Costs Office to ensure they are legitimate and proportionate. Following my mother’s passing, we expected a degree of sensitivity and efficiency. Instead, even simple enquiries regarding arrangements for a modest funeral required repeated follow ups. The funeral directors were not paid promptly, and we were again left to chase for updates. Despite the minimal communication during this period—amounting to only a few emails—Higgs & Sons sought to charge £3,389.40 for “extensive involvement.” In correspondence, Katie Chance stated: “Following your mother’s death there was extensive involvement to assist the executors in understanding the current position and to try and progress matters. The work completed from the date of death to date currently stands at £3,389.40… However, given the value of the estate, I am happy to agree to a 10% reduction of these fees as a gesture of goodwill.

Thank you for taking the time to share your feedback, Bob. We're committed to providing high-quality legal advice and an excellent client experience, and we'd welcome the opportunity to discuss your concerns in more detail. Please contact our client service team at reviews@higgsllp.co.uk at your convenience.

0
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TheObserver

TheObserver

When my elderly Grandmother was receiving palliative care at home two absent family members appeared to help to look after her. My Mother who lived with her and was her sole carer was suddenly set upon and we were locked out of her property. The Police and Social Services did nothing to help us. We then received a sympathy card through the post.. She had passed away. We then discovered that she has been financially abused by people that she thought she could trust. Her property was left to my Mother. We had to break in to discover that they had looted the place, everything had gone. After several failed attempts at contacting her Doctor (my own GP) to ask what had happened I was informed that this firm would help get that information for me. I felt positive after an introductory meeting here. I have no other family to turn to, no support, no help. This firm was our only hope. I have since being bombarded with bills, threats of bailiffs, court action and debt collecting companies. I have been forced into setting up an account that I shouldn’t have simply due to lack of communication being unable to ask or get advice from anyone. My Mother is vulnerable and suffering from a complete mental breakdown. I have received no communication with anyone since December 2024. I tried to reach out to one of our solicitors recently but was told my query would be passed onto the other solicitor who is handling our case. My Mother has paid this man, we received the bills from him. After asking I received no response again. We then received an e-mail stating that his hourly rates would be increasing. Nobody has responded after being told my query would be passed on as this was in November. I can honestly say I have been pushed to the brink and have been at my wits end with all of this. Not only is my experience absolutely horrendous but the authorities and the people who I thought were here to help me are letting me down also. This is almost as dispiriting as the events that have occurred. I am devastated at the complete lack of support and feel that everyone was extremely helpful and supportive until we signed up. Now we are in the dark and have been for a long time. I’m devastated and completely broken. I don’t think people realise just what their service means to people and the impact (whether it’s good or bad) this can have on their lives. I’m even sorry that I’ve had to write this review to be honest. Ps I gave two stars as the lady that did my Mothers Power of Attorney was lovely and so helpful. Everything that a solicitor should be in my opinion.

from Higgs LLP

Thank you for sharing your experience. We are very sorry to hear about the distressing situation you and your mother have faced. We take your concerns about communication, billing, and support seriously and will review your feedback to improve how we assist vulnerable clients. We’re glad the assistance with the Power of Attorney was helpful, and we will use your experience to ensure all aspects of our service meet the standard our clients deserve. Kind regards, Higgs LLP

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Ralph

Ralph

Excellent friendly and professional solicitors.

A representative from Higgs LLP responded to this review

Thank you for your review, Ralph. We're pleased we were able to help.

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Nick

Nick

A Frustrating and Mismanaged Experience. My time with Higgs and Sons was a disappointing and frustrating experience. The lack of consistent attention to my case was a primary concern. It became clear that my matter was not a priority for the firm, as it felt like other cases were constantly being prioritized over mine. A milestone was needed to change solicitors as traction was not being made to the case. This created a complete lack of continuity, and despite agreeing on a clear path forward with the new solicitor, the strategy was not followed. This breakdown in communication and execution demonstrated a fundamental failure to put my best interests first. The poor management of my case not only added a layer of stress to an already difficult situation but also resulted in additional, unnecessary costs. I would not recommend this firm to anyone seeking dedicated and reliable legal representation.

A representative from Higgs LLP responded to this review

We are disappointed to note your review, Nick. We are committed to providing high-quality legal advice and an excellent client experience. We are committed to providing high-quality legal advice and an excellent client experience. Please feel free to contact our client service team at reviews@higgsllp.co.uk so we can discuss your feedback in more detail.

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Barrie

Barrie

What a lovely considerate solicitor

A representative from Higgs LLP responded to this review

Thank you, Barrie.

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Reviews

4.8 /5 671 Reviews
Filter your results
Star rating
Review Source

Rating

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Clients say

What clients say about Higgs LLP

Clients praise the firm’s broad legal expertise across deputyship, personal injury, conveyancing, acquisitions, wills and estates, dispute resolution and clinical negligence. Reviewers value professionalism, clear and timely communication, responsiveness, practical problem‑solving, attention to detail and strong advocacy. Clients also highlight empathy, patience and personalised support during stressful or complex matters, plus efficiency in meeting tight deadlines and delivering favourable outcomes. The team is described as reliable, approachable and supportive, with staff who guide clients through processes and provide reassurance and confidence throughout cases.

professionalism
excellent communication
very supportive
efficient service
timely responses
knowledgeable staff
compassionate care
helpful guidance
highly recommended
attention to detail

ReviewSolicitors Review List

Profile image of Adele Shakespeare

Adele Shakespeare

Verified
Housing & Property

Sale of property

The sale of my property has been particularly difficult due to the initial buyer’s disproportionate enquiries and then pulling out of the sale without notification. Sam dealt with the various issues raised efficiently and in a straight forward manner. When the property sold for a second time, Sam was again efficient, attentive, gave straight forward advice and dealt with issues quickly. I found Sam to be supportive and helpful.

Legal experts tagged in
this review

from Higgs LLP

Dear Adele. Thank you for your feedback. We’re sorry to hear the sale was challenging at times, but we’re pleased that Sam was able to handle the issues efficiently and provide clear, straightforward advice throughout. It’s great to know you felt supported and that both transactions were dealt with promptly and effectively. We really appreciate you taking the time to share your experience.

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Oliver Pegg

Family Law

Outstanding service/support from start to finish

From the moment I contacted Higgs the service and support i received was excellent. I would have been lost without them. Cannot rate them highly enough. I wouldn't look anywhere else other than Higgs.

Solicitors tagged in
this review

from Higgs LLP

Thank you, Oliver, for your feedback. We’re delighted to hear you received outstanding service and support from Kia and the team from start to finish, and that we were able to guide you through your Family matter effectively.

0
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anonymous

Company Law

Liquidation services dispute.

We had a IS dispute, Suky and the Higgs team sorted it. I must say we had a great service from Suky and the Higgs team, they sorted it !

Solicitors tagged in
this review

from Higgs LLP

Thank you for your feedback. We’re pleased to hear Suky and the team provided a great service and were able to resolve your dispute effectively.

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anonymous

Excellent service

I had a matter that needed fast response and review of detailed documents. Handled professionally and fast. Absolutely recommend.

from Higgs LLP

Thank you for your feedback. We’re glad to hear your matter was handled quickly and professionally, including the review of detailed documents, and we really appreciate your recommendation.

0
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vicki

Clinical Negligence

Medical Negligence is emotional, Higgs LLP made it easier to endure

I felt utterly overwhelmed by my case, but with Higgs LLP, namely Clare Langford and Mia Clews by my side it made it easier to bear. With their guidance, support and professionalism throughout including their empathetic understanding. They were always available to talk and explain all of the legal technicalities. Thanks to their tireless persistence I, or should I say they have achieved a favourable outcome. I will be forever grateful for their dedication.

Solicitors tagged in
this review

from Higgs LLP

Thank you so much for your heartfelt review. We understand that legal cases can feel utterly overwhelming, and it is incredibly rewarding to hear that Clare and Mia were able to help make that burden easier for you to bear. Our team strives to combine professional expertise with genuine empathy, and we are delighted that their guidance and persistence led to such a favourable outcome. Clare and Mia will be deeply touched to hear how much their dedication meant to you.

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Other Reviews

Profile image of Rebecca Norton

Rebecca Norton

Rebecca

Highly professional Phil, Ellie & Charlotte went over & beyond in a difficult situation

Solicitors tagged in
this review

from Higgs LLP

Thank you, Rebecca, for your kind feedback. We are pleased to hear that Phil, Ellie, and Charlotte went above and beyond to support you.

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David Griffiths

David

Very honest and straightforward advice and support. Super efficient

from Higgs LLP

Thank you, David, for your feedback. We are pleased to hear you received honest, straightforward advice and efficient support throughout your matter. Your comments are greatly appreciated.

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Profile image of Bob Fisher

Bob Fisher

Bob

Over the course of 5 years, we appointed Higgs & Sons to act as a professional deputy. Unfortunately, our experience was consistently marked by poor communication, significant delays, and a lack of professionalism. Despite the firm charging approximately £12,000–£15,000 per year for what were simple administrative duties, timely responses to calls or emails were rare. Although Nicholas Moxon was named as the appointed deputy, we did not receive a single email or telephone call from him during the entire period. All communication was instead routed through Claire Whittall and Katie Chance, both of whom were frequently unresponsive and, at times, discourteous. On one occasion, after receiving no replies, I drove nearly two hours to the firm’s office, only to be handed documents by a receptionist while the relevant staff members declined to meet. The deputyship accounts were also significantly behind schedule—approximately two years overdue. Given the level of fees being charged, it is essential that these accounts are scrutinised by the Senior Courts Costs Office to ensure they are legitimate and proportionate. Following my mother’s passing, we expected a degree of sensitivity and efficiency. Instead, even simple enquiries regarding arrangements for a modest funeral required repeated follow ups. The funeral directors were not paid promptly, and we were again left to chase for updates. Despite the minimal communication during this period—amounting to only a few emails—Higgs & Sons sought to charge £3,389.40 for “extensive involvement.” In correspondence, Katie Chance stated: “Following your mother’s death there was extensive involvement to assist the executors in understanding the current position and to try and progress matters. The work completed from the date of death to date currently stands at £3,389.40… However, given the value of the estate, I am happy to agree to a 10% reduction of these fees as a gesture of goodwill.

Thank you for taking the time to share your feedback, Bob. We're committed to providing high-quality legal advice and an excellent client experience, and we'd welcome the opportunity to discuss your concerns in more detail. Please contact our client service team at reviews@higgsllp.co.uk at your convenience.

0
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Profile image of Tim Partridge

Tim Partridge

Tim

I asked for their help submitting papers to Land Registry and was required to pay £2400 up front. They then said they didn’t think I would be successful and refused to submit the papers or give me my money back.

from Higgs LLP

Dear Tim, Thank you for your feedback. We are sorry to hear about your experience and appreciate you bringing this to our attention. We take concerns of this nature very seriously and would welcome the opportunity to look into this matter further. Please contact us directly so we can review the details and seek to resolve this for you.

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Profile image of Jocky Fox

Jocky Fox

Housing & Property

Jocky

Efficient and Professional. We used Higgs LLP for selling and purchasing a domestic property/conveyancing and for Wealth Management advice. The service provided was excellent. The company is highly recommended.

from Higgs LLP

Thank you Jocky for your positive feedback. We are pleased to hear the positive recommendation, and It was a pleasure to assist you.

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