Wollens

4.9 | 58 Reviews 58 Reviews | Clinical Negligence

2,301 Total Company Reviews

Clinical Negligence |

2,301 Total Company Reviews Clinical Negligence |

2,301 Total Company Reviews

At Harbourside, 67 The Terrace, South Devon, Torquay, Devon, TQ1 1DP

01803 213 251

Accepting new clients

Regulated by:

The Solicitors Regulation Authority

Regulator ID: 565599

Wollens |

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Clinical Negligence reviews

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4.9

Excellent

58 Reviews

Value for
Money

Success
Rate

Would
Recommend

Communication 4.9/5

Initial Impressions 5.0/5

Approachability 5.0/5

Documentation Accuracy 4.9/5

Legal Knowledge 4.9/5

Value for money 4.9/5

Accreditations

Trading names:

• Wollens

Description

We think in full colour, but keep things black & white. Wollens are one of the largest independent law firms in the region, employing over 150 people with exceptional specialists across private client matters as well as company and commercial law. With offices located from coast to coast in South Devon, Exeter, and North Devon, Wollens has seen significant growth in recent years. This growth is attributed to substantial investments in personnel, specialist legal areas, and the enhancement of office infrastructure and facilities for both staff and clients. At Wollens, our mantra is Full Spectrum Law. We offer a comprehensive range of services, placing our clients at the heart of everything we do. Our approach is straightforward: we strive to provide clients with clarity, eliminating unnecessary jargon and ensuring there are no grey areas. We believe in treating clients as equals, fostering open and honest relationships built on trust and dialogue. Beyond our legal expertise, Wollens is committed to supporting local charities, good causes, and community projects. Our driving force is to achieve the best outcomes for our clients. We take pride in our track record of industry recognition, having received awards such as Excellence in Private Client Practice at the Law Society’s Excellence Awards, Law Firm of the Year at the Devon and Somerset Law Society Legal Awards and the Client Service Award at the national Modern Law Awards. Our guiding principle is Excellent Service, Every Team, Every Time.

Rankings by area of expertise

Local 1 / 20

National 57 / 11,162

Meet the team of Wollens

4.9

Jessica Wycliffe-Jones

Senior Associate Solicitor

4.9

5.0

Contact details

01803 213 251

info@wollens.co.uk

www.wollens.co.uk

Opening hours

Monday	09:00–17:15
Tuesday	09:00–17:15
Wednesday	09:00–17:15
Thursday	09:00–17:15
Friday	09:00–17:15
Saturday	(Closed)
Sunday	(Closed)

At Harbourside, 67 The Terrace, South Devon, Torquay, Devon, TQ1 1DP

Clients say

Reviews praise the firm for strong expertise across conveyancing, probate, wills, family law, employment, medical negligence, dispute resolution and commercial matters. Clients value swift, efficient handling, clear practical advice, thorough knowledge and reliable case progress. The firm is repeatedly commended for excellent communication, regular updates, responsiveness, patience and approachability. Reviewers also highlight compassion, understanding, reassurance, professionalism and a genuine personal touch, with staff often going above and beyond to make stressful matters feel smooth, straightforward and well managed.

Excellent communication

Professional service

Clear advice

Supportive guidance

Prompt responses

Efficient process

Approachable team

Compassionate care

Proactive support

Knowledgeable solicitors

Leanne

27 Aug 2026

Clinical Negligence

Outstanding Support and a Successful Outcome

I cannot recommend Catherine highly enough. She handled my medical negligence case with professionalism, compassion and genuine care from start to finish. Going through a medical negligence claim was incredibly stressful and emotional, but Catherine made the whole process much easier. She kept me informed every step of the way, explained everything clearly, answered all my questions and always made me feel that my case was being taken seriously. Catherine’s knowledge, dedication and attention to detail were outstanding, and her hard work ultimately resulted in winning my case. I am extremely grateful for everything she did for me and for the support and reassurance she gave me throughout what was a very difficult experience. I would have no hesitation whatsoever in recommending Catherine to anyone considering a medical negligence claim. She was professional, caring, approachable and determined to get the best possible outcome. Thank you, Catherine, for everything you did for me.

Solicitors tagged in
this review

Catherine Pinnegar

A representative from Wollens responded to this review

27/08/2026

Thank you for taking the time to leave this review. We are so pleased that Catherine has been able to assist with your matter and support you through this difficult process. With best wishes, Wollens

Tonia Hedley

10 Mar 2026

Clinical Negligence

Catherine has been so great throughout this whole process always there to answer any questions even if they sounded silly to me

Catherine is very helpful, patient and kind while helping me and the family while the process has been underway always there to answer questions and reassure me she kept in touch every step of the way thank you so much for everything you have done to resolve this and help us move on

Solicitors tagged in
this review

Catherine Pinnegar

A representative from Wollens responded to this review

13/03/2026

Thank you for for your feedback - we are so pleased that Catherine has been able to help you with this matter. With kind regards Wollens

anonymous

11 Feb 2026

Clinical Negligence

Fantastic guidance and support

Rachel Coward provided legal assistance for us, her support, guidance and communication at every step throughout the whole process was fantastic, Rachel made everything simple, easy to follow and achieved a successful outcome.

Legal experts tagged in
this review

Rachel Coward

A representative from Wollens responded to this review

13/02/2026

Thank you for your feedback - we are so pleased that Rachel has been able to help you. Kind regards Wollens

anonymous

19 Jan 2026

Clinical Negligence

Medical negligence

I was very upset about my medical condition which related to negligence from the part of my clinic. The Wollens team supported me a won the case . Thank for your patience and continuity

Solicitors tagged in
this review

Catherine Pinnegar

A representative from Wollens responded to this review

21/01/2026

Thank you for your feedback regarding Catherine, we appreciate your feedback. With kind regards Wollens

R

10 Jan 2026

Human rights

Medical Negligence/Human Rights Complaint

There is a problem with this firm unfortunately.This is sad, because initially they do seem most positive and helpful.Often this cannot be said of the profession. Once money has changed hands however, this approach seems to change. This does seem to be confirmed by other clients both here and elsewhere. Of course they would maintain that this is because it is only then that they know the true facts.It might be better that they establish their view of these before substantial sums are paid, however. My complaint involved the care and treatment of a loved one at an NHS hospital here in the South West. My relative was placed on a version of the notorious "Liverpool Pathway", which many consider a "death" pathway. Patients are dehydrated, with all fluids being denied, and there is heavy sedative use, regardless of pain levels, which can also prevent drinking, and depress the metabolism. And so the there were too issues: a) The issue of possible negligence , b) Her human rights and freedoms being ignored (I was also possessed an LPA for the relative, which was denied/ignored). Unfortunately, the two lawyers concerned, specialising in these respective areas, couldn't seem to relate and integrate these two ideas. There were two further distinctions: 1) Possible negligence in not actively treating the person:for example she walked a half mile a week before admission, sitting in the local town square, and drinking coffee.This fact was ignored by doctors, and seemingly be these lawyers as well. Instead they became "blinded by science"i.e.an MRI scan result. 2) The actual "end of life" plan or practices themselves, which can reasonably be claimed, cause or hasten death.In this instance my loved one was denied all fluids for 7 days in a 95 degree room, and a sedative "cocktail" was given.This was the main issue. Again, the relationship between these wasn't understood: the medical negligence lawyer ignored the former, simply looking at 1). It was stated that clinicians "did everything they should have done",as "guidance" said that only a saline drip should be used to give fluids in the case of a condition like this. This was completely nonsensical, as the medical records clearly showed that when so called palliative care began this was removed without my consent. Doctors themselves prescribed "sips" of water at first, though it was likely none were given. The notes-although confused-also confirm that there was no water give by mouth for at least 5 days.I helped my loved one drink myself, and she could do so normally.However staff kept trying to prevent this, and then the sedation made this anyway impossible. I pointed out these facts, but those concerned seemed unable or unwilling to grasp them. Instead they seemed preoccupied with a case from the 1950s called Bolham. This was nothing to do with "end of life" at all, and related to a mental patient injured during ECT.ECT, however controversial, is at least a type of cure or treatment, not leading to almost inevitable death, as does 5-7 days of dehydration. During the 1950's doctors did not even prescribe opiates in such cases, and almost always attempted a cure.Even abortion was illegal.The kind of practices which I describe would quite possibly have seen them charged with manslaughter or homicide. The argument, such as it was,could I suppose have been that some kind of "body of doctors"still practiced the LCP or similar, since this in the test (for negligence). Similar arguments could probably be advanced to justify such things as the actions of the doctors tried at Nuremberg even:i.e.they were respected men of science/in their field, and the law was ambiguous at the time, as to whether their actions were civil wrongs or actually criminal. This was part of their defence in fact. I believe it is actually quite clear that clinicians cannot function in a bubble:they can't justify unreasonable, cruel, immoral acts, blatant neglect or disregard of basic rights and freedoms with these kind of arguments. The LCP is actually banned within the UK These considerations are actually embodied in later case law etc e.g.Bolito. In addition, other precedent (e.g.the Bland case),makes clear that doctors are not exempted form their duty to preserve life where basic provision of water by mouth is concerned, only clinically assisted hydration, and aware persons should not be dehydrated( Yet the lawyer in question seemed incredulous when I mentioned criminal concerns). One is left to discover all this oneself however, or by taking advice elsewhere. There were the following problems: i) It was claimed that the doctors did not possess a copy of the LPA. This was factually incorrect:they photocopied the whole document. Their own notes confirmed this. But since the lawyer concerned merely "glanced"at the records (her words),this conclusion was unsurprising. ii) It was said (by the same lawyer) that surgeons couldn't operate due to a life endangering aneurism.Later I consulted a doctor myself as to this. He believed this unlikely. iii) The two lawyers emphasised at first that my own, extensive notes were important. Later they refused to have sight of these, even though I offered additional payment. iv) It was agreed that there would be a letter to the trust relating to a potential claim.This never materialised, even though a claim like this was implicit in the obligation to provide the records.A refund was made, but this was small. On the positive side, a draft letter was written by the COP MCA lawyer, r.e.human rights, to the Ombudsman, which was well written.It omitted to say that all fluids were withdrawn however, not just treatment. Regardless this was of limited use, as it wasn't signed. If the complaints dept. wish to engage with me, I would consider this, but due to all of the above, I fear that I cannot recommend the firm for such cases,despite my initial good impression. They seem to only be willing to take on "right leg amputated instead of left leg" type work, and I believe they lack the courage to embark upon controversial cases, taking on powerful institutions such as the NHS. I would think twice before engaging them in any capacity in fact, as they give an impression, r.e.taking on future work, which can be mislead, leaving clients potentially out of pocket.

A representative from Wollens responded to this review

14/01/2026

Thank you for taking the time to share your experience. We understand how distressing these circumstances have been for you, both in relation to your loved one’s care and the subsequent legal concerns you have described. We fully appreciate that matters involving end of life decisions, capacity, and questions of medical treatment are extremely sensitive and can be emotionally overwhelming. At our firm we take all client feedback very seriously. We are committed to providing clear advice, careful review of all available information, and ensuring that clients feel supported and heard throughout what are often complex and difficult cases. As you will understand, we cannot discuss individual case details publicly. One of the lawyers involved will be in contact with you privately but should you wish to raise any other concerns please do so via this email : info@wollens.co.uk

Nicky Stevenson

5 Aug 2026

Clinical Negligence

Nicky

The caring and understanding I received from my solicitor was absolutely superb. The outcome of my case was positive and i would highly recommend her and the firm.

Solicitors tagged in
this review

Catherine Pinnegar

05/08/2026

Thank you for your comments we are so pleased that your solicitor was able to help you. With Kind regards Wollens

edwardjohns2

25 Feb 2026

Clinical Negligence

edwardjohns2

Liz has been fantastic since taking over our legal case. We would highly recommend her (and Wollens in general) to anybody in need of a professional and proactive service.

Solicitors tagged in
this review

Elizabeth Larner

25/02/2026

Thank you for your feedback - we are so pleased that Liz and the team have been able to help you and would be happy to assist you again in the future. With best wishes Wollens

Dannielle

12 Aug 2025

Clinical Negligence

Dannielle

My partner used wollens for the past 5 years for a personal injury claim his solicitor was Katherine pinnegar and I couldn't recommend her enough she was amazing and got me through such a hard and tiring time she fought tirelessly to get me justice even after the case,she stuck with me until all the financials where completed and I appreciate everything she done for me it was more than just a case it was closure and my freedom to move on if I could give more than 5 stars I would

Solicitors tagged in
this review

Catherine Pinnegar

A representative from Wollens responded to this review

15/08/2025

Thank you for your feedback - we are so pleased that Catherine has been able to help you. With best wishes Wollens

Judi

28 Feb 2024

Clinical Negligence

Judi

When we first contacted Liz with the issue before us, it was pretty daunting, but we were convinced that something had to be done, especially when the health authority didn't acknowledge any "learning" from their investigations, and as such, others could experience similar problems when in their care. Liz put us at ease from that first contact and it was like discussing the situation with an old friend, albeit in this case a very knowledgeable old friend. We have been kept informed at every stage and although we have never met Liz or Catherine they have prompted us and kept us informed at all times. When you are faced with a dilemma it's good to know that you can depend on the caring approach that Liz and Catherine offer at Wollens.

Solicitors tagged in
this review

Elizabeth Larner

A representative from Wollens responded to this review

28/02/2024

Thank you for your review Judi - we are so pleased to hear your feedback regarding the work that Liz and Catherine have helped you with. We would be pleased to assist you again in the future should you need anything further. With kind regards Wollens

Hannah Folland

9 Feb 2020

Hannah

We were lucky enough to have Liz at Wollens work on our son’s medical negligence claim. I would not hesitate to recommend her. Liz was both friendly and professional and ensured we understood every part of the process. Their professional services meant we successfully settled.

25/02/2020

Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.

Clients say

Excellent communication

Professional service

Clear advice

Supportive guidance

Prompt responses

Efficient process

Approachable team

Compassionate care

Proactive support

Knowledgeable solicitors

The Burley’s

26 Oct 2026

Housing & Property

Sale and Purchase

Nadia was so helpful with our sale and purchase and always made time for us to answer any questions, no matter how busy. She was warm, friendly and professional. Thank you Nadia!

Legal experts tagged in
this review

Nadia Irwin

A representative from Wollens responded to this review

26/10/2026

Thank you for taking the time to leave such a lovely review for Nadia - we are pleased that she was able to assist you and would look forward to working with you again in the future. Best Wishes, Wollens

Robin & Pat

26 Oct 2026

Wills, Trusts & Probate

Wills - Would Recommend

Timely responses, smooth process, proactive and great value for money.

Solicitors tagged in
this review

Shirley Tull

A representative from Wollens responded to this review

26/10/2026

Thank you for giving this feedback. We are glad the team were able to assist with your matter. Kind Regards, Wollens

Mr and Mrs Dunlop

21 Oct 2026

Housing & Property

Above and beyond

We would highly recommend Wollens, and especially Nadia, to anyone looking for a solicitor. Nadia was recommended to us by a friend when we were planning our move from London to Devon, and from our very first phone call, she made a lasting impression. She has been fantastic throughout the whole process, going above and beyond with her support, guidance and communication. Her patience and understanding have been invaluable, particularly during the more stressful moments. She has been a reassuring voice of reason when we needed it most, and her professionalism and genuine care have made such a difference to us. Thank you so much, Nadia, for everything you have done. We honestly don’t know how we would have got through this process without you, and we will never forget the support you have given us. We are truly grateful and anyone fortunate enough to have you supporting them will be in the very best hands.

Legal experts tagged in
this review

Nadia Irwin

A representative from Wollens responded to this review

21/10/2026

Thank you for this lovely review - we are so pleased that Nadia was able to assist with your property matters and we look forward to working with you again in the future when needed. Best Wishes, Wollens

Ruth

20 Oct 2026

Wills, Trusts & Probate

Professional and Compassionate Approach

Wollens were extremely professional and considerate while administering my late mother’s estate, keeping me abreast of developments and regularly seeking my views in relation to key decisions that needed to be made. I felt supported throughout the process and really appreciated having my views taken into account. My solicitor was a pleasure to deal with and I really valued her open and honest approach, alongside her compassion and sensitivity.

Solicitors tagged in
this review

Sandra Worthington

A representative from Wollens responded to this review

21/10/2026

Thank you for this feedback. We are pleased to hear that Sandra and the team were able to assist you at such a difficult time. Kind Regards, Wollens

Stella

19 Oct 2026

Wills, Trusts & Probate

My Will

They help me understand the contents of my will with great help, professionalism and patience.

Solicitors tagged in
this review

Jessica Marshall

A representative from Wollens responded to this review

19/10/2026

Thank you for this feedback - we are glad the team were able to assist with reviewing your will and would be happy to assist you again in the future as needed. Best Wishes, Wollens

Luke Farrall

19 Oct 2026

Housing & Property

Luke

Megan made buying our first home as seamless and stress-free as possible! She worked tirelessly to ensure that the process moved along quickly and constantly kept us updated throughout with clear communication. We highly recommend anyone looking to move house to get in touch with Megan and Wollens. Our offer being accepted through to getting our keys took less than 2 months, which was all down to the hard work put in by our lovely solicitor.

Solicitors tagged in
this review

Megan Files

19/10/2026

Thank you for your feedback and positive comments with regards to Megan and the team. We are so pleased that they have been able to hep you and we look forward to working with you again in the future. With kind regards Wollens

Richard

18 Oct 2026

Housing & Property

Richard

We found Asia to be incredibly professional and proactive in enabling us to secure a licence to alter for our property. Great communication throughout and would highly recommend

Legal experts tagged in
this review

Asia Gurung

A representative from Wollens responded to this review

19/10/2026

Thank you for your review to Wollens - we are pleased that Asia has been able to help with the licence and we would be pleased to work with you again in the future. With Kind Regards Wollens

Elizabeth Hill

18 Oct 2026

Housing & Property

Elizabeth

Rhoda was professional and helpful throughout with trying to resolve a difficult situation.

Solicitors tagged in
this review

Rhoda Honey

A representative from Wollens responded to this review

19/10/2026

Thank you for your feedback - we are so pleased that Rhoda has been able to assist you with your matter. With kind regards, Wollens

John Swan

17 Oct 2026

Housing & Property

John

Exceptional Extremely helpful & supportive

Legal experts tagged in
this review

Judith Manser

A representative from Wollens responded to this review

19/10/2026

Thank you for your comments - we appreciate your feedback and are pleased that the team were able to help. Kind Regards, Wollens

Mark Phare

16 Oct 2026

Housing & Property

Mark

Wollens have managed the sale of my Dad's flat and through each step have been very helpful. Communications were excellent.

Legal experts tagged in
this review

Mark Iddles

Abigail Marsh

16/10/2026

Thank you for your feedback - we are pleased that the team have been able to help you with this. We would be pleased to assist you again in the future should you need. With kind regards Wollens

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Wollens

ReviewSolicitors Suitability Check

Wollens Review Scores & Client Satisfaction Overview

Accreditations

Description

Rankings by area of expertise

Wollens Review Scores & Client Satisfaction Overview

Accreditations

Description

Rankings by area of expertise

Meet the team of Wollens

Team members

Michael Davies

Victoria Harle

Elizabeth Larner

Simon Bean

Alicia Clutsam

David Brooking

David Morgan-Wynne

Katrina Vollentine

Courtney McManus

Marco Floreale

Rachel Coward

David Kendall

Rebecca Procter

Jaime Denega

Liz Crawford

Shirley Tull

Tom Calder

Julie Hyde

Leah McDonald

Ashley Bevans

Hannah Goodman

Jessica Wycliffe-Jones

Edward Lee

Mark Iddles

Rachel Carter

Danielle Julyan

Christopher Linton

Amelia Smith

Catherine Pinnegar

Cate Jewell

Sarah Rowles

Abigail Marsh

Michael Davies

Paralegal

Victoria Harle

Associate Chartered Legal Executive

Elizabeth Larner

Partner

Simon Bean

Partner

Alicia Clutsam

Solicitor

David Brooking

Associate Legal Executive

David Morgan-Wynne

Associate Solicitor

Katrina Vollentine

Partner

Courtney McManus

Trainee Solicitor

Marco Floreale

Partner

Rachel Coward

Paralegal

David Kendall

Partner

Rebecca Procter

Partner

Jaime Denega

Associate Solicitor

Liz Crawford

Associate Solicitor

Shirley Tull

Consultant

Tom Calder

Senior Associate Solicitor

Julie Hyde

Paralegal