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Poole Alcock LLP

4.9 | 1436 Reviews 1,436 Reviews | Housing & Property
5,594 Total Company Reviews info icon Housing & Property | info icon 5,594 Total Company Reviews Housing & Property | info icon 5,594 Total Company Reviews

1-2 Grafton Court, Kettering Parkway, Kettering Venture Park, Kettering, Northamptonshire, NN15 6XR

Accepting new clients

1-2 Grafton Court, Kettering Parkway, Kettering Venture Park, Kettering, Northamptonshire, NN15 6XR

Regulated by:

The Solicitors Regulation Authority

Regulator ID: 8011010

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Poole Alcock LLP Review Scores & Client Satisfaction Overview

4.9
Excellent
95%+
Value for
Money
Value for money: 95%+
95%+
Success
Rate
Satisfied with outcome: 95%+
95%+
Would
Recommend
Would recommend to friends and family: 95%+
Communication 4.9/5
Initial Impressions 4.9/5
Approachability 4.9/5
Documentation Accuracy 4.9/5
Legal Knowledge 4.9/5
Value for money 4.8/5

Accreditations

Poole Alcock LLP are accredited by

Children Law accreditation awarded to Poole Alcock LLP
Family Law Advanced accreditation awarded to Poole Alcock LLP
Criminal Litigation accreditation awarded to Poole Alcock LLP

Description

We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise.

Rankings by area of expertise

The rankings below show the areas of expertise that Poole Alcock LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Poole Alcock LLP Review Scores & Client Satisfaction Overview

4.9
Excellent
95%
Value for
Money
Value for money: 95%
12% above
national average
95%+
Success
Rate
Satisfied with outcome: 95%+
15% above
national average
95%+
Would
Recommend
Would recommend to friends and family: 95%+
16% above
national average
Communication 4.8/5
Initial Impressions 4.8/5
Approachability 4.8/5
Documentation Accuracy 4.8/5
Legal Knowledge 4.8/5
Value for money 4.8/5

Accreditations

Poole Alcock LLP are accredited by

Children Law accreditation awarded to Poole Alcock LLP
Family Law Advanced accreditation awarded to Poole Alcock LLP
Criminal Litigation accreditation awarded to Poole Alcock LLP

Description

We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise.

Rankings by area of expertise

The rankings below show the areas of expertise that Poole Alcock LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Contact & Locations - Poole Alcock LLP

Opening hours

Monday 09:00–17:15
Tuesday 09:00–17:15
Wednesday 09:00–17:15 (Open)
Thursday 09:00–17:15
Friday 09:00–17:15
Saturday (Closed)
Sunday (Closed)

1-2 Grafton Court, Kettering Parkway, Kettering Venture Park, Kettering, Northamptonshire, NN15 6XR

Reviews

4.9 /5 1436 Reviews
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Rating

Review Source

Clients say

What clients say about Poole Alcock LLP

Clients praise the firm for expertise in residential conveyancing, remortgages, wills, lasting powers of attorney, probate, settlement agreements, family matters and immigration work. Reviews highlight strong technical knowledge, clear guidance, practical advice and efficient handling of time sensitive cases. Clients especially value the team’s friendly, approachable and reassuring manner, alongside prompt communication, professionalism, patience and genuine support. The firm is also consistently described as responsive, thorough and easy to deal with, making complex legal matters feel straightforward and less stressful.

Professional service
Friendly approach
Clear explanations
Prompt responses
Efficient process
Helpful advice
Approachable staff
Stress free
Good communication
Knowledgeable team

ReviewSolicitors Review List

Profile image of Kldian Lacka

Kldian Lacka

Verified
Housing & Property

Aldermore Remortgage

Millie gave fast and professional service during the remortgage process

Legal experts tagged in
this review

0
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Profile image of Jugjit Ladhar

Jugjit Ladhar

Verified
Housing & Property

Aldermore Remortgage

Millie provided fast and professional service throughout the remortgage and the time scales were always truly reflected to what Millie gave us

Legal experts tagged in
this review

0
Collected on: ReviewSolicitor collection source logo
Profile image of Roger Parkinson

Roger Parkinson

Verified
Housing & Property

Aldermore Remortgage

Alison provided a very professional and timely service. She was always there to chase us up if she needed anything from us.

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this review

0
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Anonymous

Verified

Onboarding for purchase

Megan was lovely & happy to help. She was lighthearted & knew her stuff. An asset to the team

Legal experts tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for completing the questionnaire and for the great 5 star review. We are very happy that Megan has been able to help in this matter .

0
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Megan Hayward

Verified
Housing & Property

Massive thank you

Massive thank you, you have been amazing! I will miss speaking with you now we have completed and will be intouch if I need anything in the future. I have already recommended others to you

Solicitors tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Such a lovely review and feedback Megan. We are delighted that you have found the service amazing and will recommend us . We will pass on your very kind words to Emily and her team.

0
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Other Reviews

Profile image of Sara Newson

Sara Newson

Sara

A sincere thank you to Chanel at Poole Alcock, who went above and beyond to ensure my refinance completed within my requested timescales. Her effort and commitment made a real difference, and I greatly appreciated her help. Excellent service and thoroughly recommended.

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you Sara for your wonderful review. We are delighted to hear that Chanel was able to support you in completing your refinance within your desired timescales. Her dedication to providing exceptional client service is greatly appreciated, and we're pleased that her commitment and support made such a positive difference. Thank you for your recommendation and for choosing Poole Alcock.

0
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Profile image of Robert Farr

Robert Farr

Robert

Emily Brown and her team were great and super helpful throughout the whole conveyancing process.

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

We are happy to learn that you found Emily and her team to be super helpful and great throughout your whole conveyancing process. We hope to work with you again, very best wishes.

0
Collected on: Google collection source logo
Profile image of James Davies

James Davies

Housing & Property

James

Always friendly and welcoming, communication was great, never took long to get through to someone. Very thorough conveyancing process.

Solicitors tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

James we're delighted to hear that you found our team friendly and welcoming, with clear communication throughout. It's also great to know you felt supported by our thorough conveyancing process. We really appreciate your comments and wish you all the best in your new home.

0
Collected on: Google collection source logo
Profile image of Megan Grant

Megan Grant

Housing & Property

Megan Grant

The team at Poole Alcock Nantwich were absolutely fantastic throughout the purchase of my first home. Everything went through remarkably quickly, and their communication was top tier, always responsive and proactive. I wouldn't hesitate to recommend them to anyone. I did not expect it to be just two months between offering and getting the keys!

Solicitors tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for your wonderful feedback Megan. We're delighted to hear that the team at Nantwich made your first home purchase such a positive experience and that the process progressed so quickly. It's great to know that our communication and proactive approach helped things run smoothly, and we're thrilled that you were collecting the keys just two months after making your offer! Thank you for your recommendation, and we wish you many happy years in your new home.

0
Collected on: Estas collection source logo
Profile image of Charl Nicole

Charl Nicole

Housing & Property

Charl

Really good experience with James Williams’ team. They worked fast to get us moved along quickly and the communication was good, which typically is spotty with solicitors, so this was great and really made my experience easier and less stressful.

Solicitors tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for your wonderful feedback. We're delighted to hear that James Williams' team helped make your move progress quickly and efficiently. Clear communication is something we pride ourselves on, so it's especially rewarding to know this made the process easier and less stressful for you. We really appreciate your kind words and wish you all the best in your new home.

0
Collected on: Google collection source logo

Reviews

4.9 /5 5594 Reviews
Filter your results
Star rating
Review Source

Rating

Review Source

Clients say

What clients say about Poole Alcock LLP

Clients praise the firm for expertise in residential conveyancing, remortgages, wills, lasting powers of attorney, probate, settlement agreements, family matters and immigration work. Reviews highlight strong technical knowledge, clear guidance, practical advice and efficient handling of time sensitive cases. Clients especially value the team’s friendly, approachable and reassuring manner, alongside prompt communication, professionalism, patience and genuine support. The firm is also consistently described as responsive, thorough and easy to deal with, making complex legal matters feel straightforward and less stressful.

Professional service
Friendly approach
Clear explanations
Prompt responses
Efficient process
Helpful advice
Approachable staff
Stress free
Good communication
Knowledgeable team

ReviewSolicitors Review List

Profile image of Charlie

Charlie

Verified
Employment

Proactive with clear advice

Very helpful with a quick turnaround. Elinor provided clear, good advice and the team were very proactive.

Legal experts tagged in
this review

0
Collected on: ReviewSolicitor collection source logo
Profile image of Kldian Lacka

Kldian Lacka

Verified
Housing & Property

Aldermore Remortgage

Millie gave fast and professional service during the remortgage process

Legal experts tagged in
this review

0
Collected on: ReviewSolicitor collection source logo
Profile image of Jugjit Ladhar

Jugjit Ladhar

Verified
Housing & Property

Aldermore Remortgage

Millie provided fast and professional service throughout the remortgage and the time scales were always truly reflected to what Millie gave us

Legal experts tagged in
this review

0
Collected on: ReviewSolicitor collection source logo
Profile image of anonymous

anonymous

Verified
Employment

10/10!

Irini went through everything really well. She was professional, but had a good sense of humour as well which made the meeting great. I liked that the firm were upfront and transparent re their fees and would definitely recommend. 10/10!

Solicitors tagged in
this review

0
Collected on: ReviewSolicitor collection source logo
Profile image of Roger Parkinson

Roger Parkinson

Verified
Housing & Property

Aldermore Remortgage

Alison provided a very professional and timely service. She was always there to chase us up if she needed anything from us.

Legal experts tagged in
this review

0
Collected on: ReviewSolicitor collection source logo

Other Reviews

Profile image of Sara Newson

Sara Newson

Sara

A sincere thank you to Chanel at Poole Alcock, who went above and beyond to ensure my refinance completed within my requested timescales. Her effort and commitment made a real difference, and I greatly appreciated her help. Excellent service and thoroughly recommended.

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you Sara for your wonderful review. We are delighted to hear that Chanel was able to support you in completing your refinance within your desired timescales. Her dedication to providing exceptional client service is greatly appreciated, and we're pleased that her commitment and support made such a positive difference. Thank you for your recommendation and for choosing Poole Alcock.

0
Collected on: Google collection source logo
Profile image of Robert Farr

Robert Farr

Robert

Emily Brown and her team were great and super helpful throughout the whole conveyancing process.

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

We are happy to learn that you found Emily and her team to be super helpful and great throughout your whole conveyancing process. We hope to work with you again, very best wishes.

0
Collected on: Google collection source logo
Profile image of James Davies

James Davies

Housing & Property

James

Always friendly and welcoming, communication was great, never took long to get through to someone. Very thorough conveyancing process.

Solicitors tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

James we're delighted to hear that you found our team friendly and welcoming, with clear communication throughout. It's also great to know you felt supported by our thorough conveyancing process. We really appreciate your comments and wish you all the best in your new home.

0
Collected on: Google collection source logo
Profile image of Megan Grant

Megan Grant

Housing & Property

Megan Grant

The team at Poole Alcock Nantwich were absolutely fantastic throughout the purchase of my first home. Everything went through remarkably quickly, and their communication was top tier, always responsive and proactive. I wouldn't hesitate to recommend them to anyone. I did not expect it to be just two months between offering and getting the keys!

Solicitors tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for your wonderful feedback Megan. We're delighted to hear that the team at Nantwich made your first home purchase such a positive experience and that the process progressed so quickly. It's great to know that our communication and proactive approach helped things run smoothly, and we're thrilled that you were collecting the keys just two months after making your offer! Thank you for your recommendation, and we wish you many happy years in your new home.

0
Collected on: Estas collection source logo
Profile image of Charl Nicole

Charl Nicole

Housing & Property

Charl

Really good experience with James Williams’ team. They worked fast to get us moved along quickly and the communication was good, which typically is spotty with solicitors, so this was great and really made my experience easier and less stressful.

Solicitors tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for your wonderful feedback. We're delighted to hear that James Williams' team helped make your move progress quickly and efficiently. Clear communication is something we pride ourselves on, so it's especially rewarding to know this made the process easier and less stressful for you. We really appreciate your kind words and wish you all the best in your new home.

0
Collected on: Google collection source logo

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