Poole Alcock LLP logo

Poole Alcock LLP

5.0 | 2002 Reviews 2,002 Reviews | Family Law
5,228 Total Company Reviews info icon Family Law | info icon 5,228 Total Company Reviews Family Law | info icon 5,228 Total Company Reviews

St James House, Hollinswood Road, Telford, Shropshire, TF2 9TZ

Accepting new clients

St James House, Hollinswood Road, Telford, Shropshire, TF2 9TZ

Regulated by:

The Solicitors Regulation Authority

Regulator ID: 8004419

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Poole Alcock LLP |
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Poole Alcock LLP Review Scores & Client Satisfaction Overview

5.0
Excellent
95%+
Value for
Money
95%+
Success
Rate
95%+
Would
Recommend
Communication 5.0/5
Initial Impressions 5.0/5
Approachability 5.0/5
Documentation Accuracy 4.9/5
Legal Knowledge 5.0/5
Value for money 4.9/5

Accreditations

Poole Alcock LLP are accredited by

Children Law accreditation awarded to Poole Alcock LLP
Family Law Advanced accreditation awarded to Poole Alcock LLP
Criminal Litigation accreditation awarded to Poole Alcock LLP

Description

We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise.

Rankings by area of expertise

The rankings below show the areas of expertise that Poole Alcock LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Poole Alcock LLP Review Scores & Client Satisfaction Overview

4.9
Excellent
95%
Value for
Money
12% above
national average
95%+
Success
Rate
15% above
national average
95%+
Would
Recommend
16% above
national average
Communication 4.8/5
Initial Impressions 4.8/5
Approachability 4.8/5
Documentation Accuracy 4.8/5
Legal Knowledge 4.8/5
Value for money 4.8/5

Accreditations

Poole Alcock LLP are accredited by

Children Law accreditation awarded to Poole Alcock LLP
Family Law Advanced accreditation awarded to Poole Alcock LLP
Criminal Litigation accreditation awarded to Poole Alcock LLP

Description

We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise.

Rankings by area of expertise

The rankings below show the areas of expertise that Poole Alcock LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Contact & Locations - Poole Alcock LLP

Opening hours

Monday 09:00–17:15
Tuesday 09:00–17:15
Wednesday 09:00–17:15
Thursday 09:00–17:15
Friday 09:00–17:15
Saturday (Closed)
Sunday (Closed)

St James House, Hollinswood Road, Telford, Shropshire, TF2 9TZ

Reviews

5.0 /5 2002 Reviews
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Clients say

What clients say about Poole Alcock LLP

The firm is strong in conveyancing, wills, probate, personal injury, employment and remortgage work, with clear legal knowledge and efficient, timely case handling. Clients praise fast turnarounds, proactive case management and successful outcomes. Valued soft skills include clear, jargon‑free communication, responsiveness, empathy, patience and professionalism; staff are described as friendly, approachable and organised, making complex processes straightforward and reassuring clients throughout.

Excellent communication
Prompt responses
Professional service
Clear explanations
Helpful staff
Efficient process
Knowledgeable team
Friendly approach
Quick turnaround
Stress-free experience

ReviewSolicitors Review List

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anonymous

Verified
Family Law

Really responsive

I have had dealings with other solicitors in the past and Kelly is really responsive in comparison. I feel like I am receiving value for money and I am satisfied with how things have been going so far and would recommend.

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anonymous

Verified
Family Law

Would recommend

I like the fact Kate worked with a team, I thought this worked really well and much better compared to some of my previous dealings with solicitors. Would recommend.

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anonymous

Verified
Family Law

Timely and thorough

Kate keeps me informed in a timely manner, she is thorough and has advised me well. I am satisfied and would recommend Kate.

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anonymous

Verified
Family Law

Excellent

Beth was extremely helpful and excellent and gave me everything I needed. Everyone that we spoke with at the firm was lovely which makes all the difference

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I V Alasia

Employment

Good swift service

I was impressed by the swift and excellent service to helped me get my matter resolved in a few days.

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Other Reviews

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Stuart Hutchings

Housing & Property

Stuart Hutchings

Used James before for a purchase and this time for a sale and purchase. Would happily use the firm again and have already recommended to friends.

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Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for your continued trust in our firm Stuart. We’re delighted to hear that James has supported you successfully on both your purchase and your recent sale and purchase. It really means a lot to know you would happily use our services again and have already recommended us to your friends. We truly appreciate your loyalty and your kind recommendation, and we’ll be sure to pass your feedback on to James.

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Helen Nightingale

Housing & Property

Helen

Kate and all her team were helpful, clear and accommodating to the different needs of the family. The charges were fair and communication was always timely. They processed the purchase as quickly as possible, but still did a thorough job. I would have no qualms in recommending them.

Solicitors tagged in
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Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you very much for your thoughtful feedback Helen. We’re delighted to hear that Kate and her team were helpful, clear, and accommodating to your family’s needs throughout the process. It’s especially pleasing to know that communication was timely, the work was carried out thoroughly, and that everything was handled efficiently while remaining fairly priced. Your recommendation means a great deal to us, and we truly appreciate you taking the time to share your experience.

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Lynn Honeybourne

Lynn

Used Poole Alcock solicitors when I sold my house, they were very efficient and took me through the whole selling process. I would definitely recommend them.

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Olivia Channing

Olivia

Kate Heath was an absolute pleasure to work with throughout our house purchase. She was consistently attentive, approachable, and genuinely lovely to deal with. Kate kept us well informed at every stage, responded promptly to queries, and made what can be a stressful process feel smooth and manageable. We felt well supported and confident knowing she was handling everything. I wouldn’t hesitate to recommend her.

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Dave

Housing & Property

Dave

Absolutely outstanding on both our sale and purchase. Communication and the talking through the process step by step and in a manor that was calm, unrushed and fully explained. We will use again without hesitation.

A representative from Poole Alcock LLP responded to this review

We appreciate your positive review and feedback, we are glad the team could make this process swift and calm for you, best wishes for the future.

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Reviews

4.9 /5 5228 Reviews
Filter your results
Star rating
Review Source

Rating

Review Source

Clients say

What clients say about Poole Alcock LLP

The firm is strong in conveyancing, wills, probate, personal injury, employment and remortgage work, with clear legal knowledge and efficient, timely case handling. Clients praise fast turnarounds, proactive case management and successful outcomes. Valued soft skills include clear, jargon‑free communication, responsiveness, empathy, patience and professionalism; staff are described as friendly, approachable and organised, making complex processes straightforward and reassuring clients throughout.

Excellent communication
Prompt responses
Professional service
Clear explanations
Helpful staff
Efficient process
Knowledgeable team
Friendly approach
Quick turnaround
Stress-free experience

ReviewSolicitors Review List

Profile image of anonymous

anonymous

Verified
Employment

Very pleased

Very pleased with the ease of instructing Jamie to act for me. I had prompt replies to any questions I had. It was a very smooth process and I would certainly recommend

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anonymous

Verified
Family Law

Really responsive

I have had dealings with other solicitors in the past and Kelly is really responsive in comparison. I feel like I am receiving value for money and I am satisfied with how things have been going so far and would recommend.

Solicitors tagged in
this review

0
Collected on: ReviewSolicitor collection source logo
Profile image of anonymous

anonymous

Verified
Family Law

Would recommend

I like the fact Kate worked with a team, I thought this worked really well and much better compared to some of my previous dealings with solicitors. Would recommend.

Legal experts tagged in
this review

0
Collected on: ReviewSolicitor collection source logo
Profile image of anonymous

anonymous

Verified
Family Law

Timely and thorough

Kate keeps me informed in a timely manner, she is thorough and has advised me well. I am satisfied and would recommend Kate.

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anonymous

Verified
Employment

The service was efficient

The service provided by Jamie was efficient, quick, and professional

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Other Reviews

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Sherwin Fernandes

Housing & Property

Sherwin

We found Poole Alcock after reading their Google reviews, and they definitely lived up to them! Although I was initially hesitant about not using a local solicitor, choosing them was one of the best decisions we made. A huge thank you to Kate and her team, who was fantastic throughout our house purchase. She was professional, responsive, and kept us updated every step of the way. The communication was excellent, everything was explained clearly, and the whole process was smooth and stress-free. We completed on our home much quicker than we thought possible.

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this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for your wonderful feedback Sherwin. We're delighted to hear that you chose Poole Alcock based on our Google reviews and that we lived up to your expectations. We understand that choosing a solicitor outside your local area can feel like a big decision, so it's especially rewarding to know that you found the experience so positive. We appreciate your kind comments and thank you for placing your trust in us.

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Mark Arnold

Housing & Property

Mark Arnold

Poole Alcock have been excellent to work with, keeping me informed and updated throughout the conveyancing process. They made the process very easy for me and I would certainly recommend them to anyone.

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for your 5 star review Mark, we are happy that you shared your positive experience with us and even more so that you will recommend us moving forward. Very best wishes.

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Lynne Henderson

Housing & Property

Lynne Henderson

Excellent. Easily contactable and very helpful with any questions regarding progress and concerns regarding the purchase of the property.

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Many thanks Lynne for the great 5 star review and your wonderful comments. We are very happy that you found us to be easily contactable and helpful with questions. It's great to know that your questions, concerns, and progress updates were handled promptly and professionally. We appreciate your kind comments and thank you for choosing Poole Alcock.

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Stephen Nevitt

Housing & Property

Stephen Nevitt

Excellent service in achieving a smooth purchase with no stress. The whole transaction was achieved with great efficiency and very timely.Maddie with Jodi and James Williams kept me well informed at all stages and the whole team were always courteous, upbeat and positive. My sincere gratitude to them all.

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Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

It's especially pleasing to know that Maddie, together with Jodi and James Williams, kept you well informed throughout every stage of the process. Providing clear communication, professionalism, and a positive approach is something we pride ourselves on, so we're thrilled that this was reflected in your experience. We will be sure to pass on your sincere gratitude to the team. Thank you for taking the time to share your comments and for trusting Poole Alcock with your matter.

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Rebecca Griffiths

Housing & Property

Rebecca Griffiths

Excellent and professional service provided throughout.

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Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for your feedback Rebecca. We're delighted to hear that you received excellent and professional service throughout your matter. Ensuring our clients feel supported and well looked after from start to finish is extremely important to us, and it's wonderful to know that this was reflected in your experience. We truly appreciate you taking the time to share your comments and thank you for choosing Poole Alcock.

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