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Poole Alcock LLP

4.9 | 1372 Reviews 1,372 Reviews | Housing & Property
5,381 Total Company Reviews info icon Housing & Property | info icon 5,381 Total Company Reviews Housing & Property | info icon 5,381 Total Company Reviews

St James House, Hollinswood Road, Telford, Shropshire, TF2 9TZ

Accepting new clients

St James House, Hollinswood Road, Telford, Shropshire, TF2 9TZ

Regulated by:

The Solicitors Regulation Authority

Regulator ID: 8004419

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Poole Alcock LLP |
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Poole Alcock LLP Review Scores & Client Satisfaction Overview

4.9
Excellent
95%+
Value for
Money
95%+
Success
Rate
95%+
Would
Recommend
Communication 4.9/5
Initial Impressions 4.9/5
Approachability 4.9/5
Documentation Accuracy 4.9/5
Legal Knowledge 4.9/5
Value for money 4.8/5

Accreditations

Poole Alcock LLP are accredited by

Children Law accreditation awarded to Poole Alcock LLP
Family Law Advanced accreditation awarded to Poole Alcock LLP
Criminal Litigation accreditation awarded to Poole Alcock LLP

Description

We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise.

Rankings by area of expertise

The rankings below show the areas of expertise that Poole Alcock LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Poole Alcock LLP Review Scores & Client Satisfaction Overview

4.9
Excellent
95%+
Value for
Money
13% above
national average
95%+
Success
Rate
15% above
national average
95%+
Would
Recommend
16% above
national average
Communication 4.8/5
Initial Impressions 4.8/5
Approachability 4.8/5
Documentation Accuracy 4.8/5
Legal Knowledge 4.9/5
Value for money 4.8/5

Accreditations

Poole Alcock LLP are accredited by

Children Law accreditation awarded to Poole Alcock LLP
Family Law Advanced accreditation awarded to Poole Alcock LLP
Criminal Litigation accreditation awarded to Poole Alcock LLP

Description

We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise.

Rankings by area of expertise

The rankings below show the areas of expertise that Poole Alcock LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Contact & Locations - Poole Alcock LLP

Opening hours

Monday 09:00–17:15
Tuesday 09:00–17:15
Wednesday 09:00–17:15
Thursday 09:00–17:15
Friday 09:00–17:15
Saturday (Closed)
Sunday (Closed)

St James House, Hollinswood Road, Telford, Shropshire, TF2 9TZ

Reviews

4.9 /5 1372 Reviews
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Rating

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Clients say

What clients say about Poole Alcock LLP

Clients consistently praised the firm’s expertise across conveyancing, remortgages, wills, Lasting Powers of Attorney, family law, employment and redundancy matters, alongside personal injury claims. Reviews highlighted fast turnarounds, clear legal advice, smooth transactions and strong attention to detail. Clients valued the team’s professionalism, knowledge and efficiency, as well as soft skills including friendliness, empathy, patience, responsiveness and reassuring communication. The firm was also commended for explaining legal issues in plain English, keeping clients informed, and making stressful processes feel straightforward and manageable.

Clear communication
Professional service
Quick turnaround
Easy process
Helpful staff
Friendly approach
Supportive advice
Efficient service
Clear explanations
Kept informed

ReviewSolicitors Review List

Profile image of Paul E

Paul E

Very efficient

Having moved 3 times in 15 years and having had very poor experiences every time, it has been a delight to deal with Ellie. Here are the positives - super responsive - fixed fee, and we had an aborted transaction (with the first being very complicated with defects in title) but no complaints, same energy and positivity to go again, and no new/additional fee - you deal with a ‘team email’ and so others can pick things up if Ellie isn’t around (and they did, completing by 1130am while she was on holiday 😊)

Solicitors tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for your wonderful feedback Paul. We're delighted to hear that Ellie made your moving experience such a positive one, especially after previous challenges. Providing responsive, transparent service and support through every stage, including unexpected complications, is exactly what we strive for. We'll be sure to pass your kind comments on to Ellie. Wishing you all the best in your new home! 🏡✨

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anonymous

Verified
Housing & Property

Aldermore Remortgage

Chanel was very helpful and extremely professional during communication throughout the case.

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Poole Alcock Review Administrator

Thank you for your review. It's wonderful to hear that Chanel's professionalism and communication made a positive difference during your case. We really appreciate your feedback.

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anonymous

Verified
Housing & Property

Aldermore Remortgage

The whole thing went as smoothly as expected and no problems at all.

Legal experts tagged in
this review

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Poole Alcock Review Administrator

Thank you for your lovely comments. We're glad your matter was handled smoothly and efficiently, and that your experience was a positive one throughout

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Rita Pope

Verified
Housing & Property

Aldermore Remortgage

I was very pleased with both Chanel and Harry, being very attentive and showing care about my ongoing application.

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this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for your lovely comments Rita. We're glad Chanel and Harry made you feel supported and cared for throughout the process. Your feedback means a great deal to us. 😊

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Chris Orlowski

Verified
Housing & Property

Aldermore Remortgage

Alison communicated well, helped meet deadlines. Made easy and simple.

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this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for your review Chris. We're pleased that Alison kept you well informed, met key deadlines, and helped make everything simple and stress-free. We appreciate your feedback.

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Other Reviews

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David Ball

Housing & Property

David Ball

Fantastic service, efficient, knowledgeable and responsive. Best conveyancing service I have ever received.

Solicitors tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for your fantastic feedback. We're delighted to hear that you found our service efficient, knowledgeable, and responsive. Knowing that this was the best conveyancing service you have ever received means a great deal to us. We truly appreciate your kind words.

1
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Dave Ball

Housing & Property

Dave

Fantastic service, efficient, knowledgeable and responsive. Best conveyancing service I have ever received.

Solicitors tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for your fantastic feedback. We're delighted to hear that you found our service efficient, knowledgeable, and responsive. Knowing that this was the best conveyancing service you have ever received means a great deal to us. We truly appreciate your kind words.

0
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Thomas Chitseko

Housing & Property

Thomas

Big thanks to Maddie Brand and team for their professional, solution-oriented and responsive work supporting me through a fairly torturous sales process. An easy recommend.

Thank you, Thomas, for taking the time to leave a review for Maddie. We will pass on your positive feedback. Please do let us know if we can be of any assistance in the future.

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Sherwin Fernandes

Housing & Property

Sherwin

We found Poole Alcock after reading their Google reviews, and they definitely lived up to them! Although I was initially hesitant about not using a local solicitor, choosing them was one of the best decisions we made. A huge thank you to Kate and her team, who was fantastic throughout our house purchase. She was professional, responsive, and kept us updated every step of the way. The communication was excellent, everything was explained clearly, and the whole process was smooth and stress-free. We completed on our home much quicker than we thought possible.

Solicitors tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for your wonderful feedback Sherwin. We're delighted to hear that you chose Poole Alcock based on our Google reviews and that we lived up to your expectations. We understand that choosing a solicitor outside your local area can feel like a big decision, so it's especially rewarding to know that you found the experience so positive. We appreciate your kind comments and thank you for placing your trust in us.

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Mark Arnold

Housing & Property

Mark Arnold

Poole Alcock have been excellent to work with, keeping me informed and updated throughout the conveyancing process. They made the process very easy for me and I would certainly recommend them to anyone.

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for your 5 star review Mark, we are happy that you shared your positive experience with us and even more so that you will recommend us moving forward. Very best wishes.

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Reviews

4.9 /5 5381 Reviews
Filter your results
Star rating
Review Source

Rating

Review Source

Clients say

What clients say about Poole Alcock LLP

Clients consistently praised the firm’s expertise across conveyancing, remortgages, wills, Lasting Powers of Attorney, family law, employment and redundancy matters, alongside personal injury claims. Reviews highlighted fast turnarounds, clear legal advice, smooth transactions and strong attention to detail. Clients valued the team’s professionalism, knowledge and efficiency, as well as soft skills including friendliness, empathy, patience, responsiveness and reassuring communication. The firm was also commended for explaining legal issues in plain English, keeping clients informed, and making stressful processes feel straightforward and manageable.

Clear communication
Professional service
Quick turnaround
Easy process
Helpful staff
Friendly approach
Supportive advice
Efficient service
Clear explanations
Kept informed

ReviewSolicitors Review List

Profile image of anonymous

anonymous

Verified
Employment

Made process easy to go through

Made process easy to go through. Appreciate the ease and professionalism. Totally appreciate your support and excellent service provided.

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Deborah Millington

Verified
Wills, Trusts & Probate

Creating Will

Professional, knowledgeable. Appropriate questions and checking for clarity. Approachable and friendly.

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0
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Lucy Chan

Verified

Couldn’t recommend Georgina and her team more!

My case has been ongoing since March 2024 and throughout the entire case she has been professional, thorough and supportive. Her communication when explaining the process has been amazing and they could not have been more helpful. Thank you again for all your hard work!

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Stephen

Verified
Employment

Elinor was really clear

Elinor was really clear, broke things down into layman's terms and put me at ease entirely. Thank you!

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Anonymous

Verified
Wills, Trusts & Probate

Will

Very supportive during a difficult time and my nerves weren't the best. Everyone was polite, helpful & pleasant.

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Other Reviews

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Allan Henshall

Allan Henshall

Very professional and good value for money

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Many thanks Allan for your review. We're pleased that you were happy with both the service you received and the value we provided. Your feedback means a lot to us.

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A Deramchi

Employment

A client

Efficient, easy to contact and helpful.

Solicitors tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for your feedback. We are pleased you found the service efficient, easy to access, and helpful. Your kind comments are greatly appreciated.

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Andrew Whelan

Employment

Andrew

Excellent service from the very first phone call to the completion of my requirement. Thank you Elinor and Kellie.

Legal experts tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for taking the time to share your feedback Andrew. We're so pleased that Elinor and Kellie were able to help and make the process smooth from start to finish. Your kind words are greatly appreciated.

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JOHN JAMES BARBER

Family Law

JOHN JAMES BARBER

Communications and interactions with Erin and Ella were brilliant throughout! The team provided friendly, efficient, proactive, service that made a challenging marital separation as clear and concise. From initial discussions to onboarding, progression and decision making meetings, Poole Alcock were great. I would highly recommend Poole Alcock for family legal and financial settlement matters.

Legal experts tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for your wonderful feedback John. We are delighted to hear that Erin and Ella provided friendly, efficient, and proactive support throughout your matter. We appreciate your kind words and are pleased that they helped make a challenging situation feel clearer and more manageable. Your feedback will be shared with them both.

0
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David Ball

Housing & Property

David Ball

Fantastic service, efficient, knowledgeable and responsive. Best conveyancing service I have ever received.

Solicitors tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for your fantastic feedback. We're delighted to hear that you found our service efficient, knowledgeable, and responsive. Knowing that this was the best conveyancing service you have ever received means a great deal to us. We truly appreciate your kind words.

1
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