Consumer
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1,911 Total Company Reviews
Consumer
|
1,911 Total Company Reviews
Portman House, 120 Princes Street, Ipswich, Suffolk, IP1 1RS
Accepting new clients
Portman House, 120 Princes Street, Ipswich, Suffolk, IP1 1RS
Regulated by:
The Solicitors Regulation Authority
Regulator ID: 564449
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Ashtons Legal LLP are accredited by
Ashtons Legal is an award-winning law firm with a strong focus on client service. Our legal teams provide advice to businesses and private individuals, regionally, nationally, and internationally. We are one of the largest law firms in East Anglia with offices in Bury St Edmunds, Cambridge, Ipswich, Leeds and Norwich. Our service lines are divided into three main client groups: business, individual, and injury services.
The rankings below show the areas of expertise that Ashtons Legal LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.
Ashtons Legal LLP are accredited by
Ashtons Legal is an award-winning law firm with a strong focus on client service. Our legal teams provide advice to businesses and private individuals, regionally, nationally, and internationally. We are one of the largest law firms in East Anglia with offices in Bury St Edmunds, Cambridge, Ipswich, Leeds and Norwich. Our service lines are divided into three main client groups: business, individual, and injury services.
The rankings below show the areas of expertise that Ashtons Legal LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.
"Harriet was always quick to respond to any queries that we might have been concerned about. Ashton’s is a firm that my family have always used for many years and will continue to do so into the future."
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This review was submitted by a verified client of Ashtons Legal LLP.
"Tom spoke clearly and in simple terms which was massively appreciated as I barely understood the legal jargon. He was human and personable and made me feel at ease discussing my situation. I would recommend Tom and Ashton‘s legal on this basis."
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| Monday | 08:30–17:30 | |
| Tuesday | 08:30–17:30 | |
| Wednesday | 08:30–17:30 | |
| Thursday | 08:30–17:30 | (Open) |
| Friday | 08:30–17:30 | |
| Saturday | (Closed) | |
| Sunday | (Closed) |
Portman House, 120 Princes Street, Ipswich, Suffolk, IP1 1RS
What clients say about Ashtons Legal LLP
Clients praise the firm’s strengths in conveyancing, personal injury, probate, wills/LPAs, employment and complex dispute work. Reviews highlight deep legal knowledge, efficiency, strong case management and successful outcomes. Valued soft skills include clear, timely communication, empathy, patience and professionalism; teams are described as responsive, calm under pressure, compassionate and client-focused. Clients also note transparency on costs, attention to detail, proactive problem‑solving and good teamwork, resulting in trust, reassurance and high recommendation rates.
This review was submitted by a verified client of Ashtons Legal LLP.
After a long battle MF negotiated mediation avoiding court and recovered a significant sum.
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Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
This review was submitted by a verified client of Ashtons Legal LLP.
The dispute resolution team were highly knowledgeable about contract law, practical and strategic. This was a complicated case and they took the time to understand the situation, the key issues and risks. I was kept fully informed and at every stage their advise was clear, balanced and easy to follow. Most importantly they helped me achieve a resolution that protected my interests without unnecessary escalation or cost.
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Thank you for your 5-star review of Michael. We will pass this great feedback on to him.
This review was submitted by a verified client of Ashtons Legal LLP.
I had a medical claim and took it to Amanda Cavanagh and she was wonderful, did what she needed to contacted everyone for me and sorted everything from beginning to end. I can't rate her enough for all the help and advise she gave me along the way.
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Hi Elaine, thank you so much for review, your feedback is greatly appreciated. Kind regards Mandy
This review was submitted by a verified client of Ashtons Legal LLP.
I had the pleasure of working with Michael Frape and was thoroughly impressed by his professionalism, clarity, and prompt communication throughout. He handled the matter with tact, providing clear guidance at each step. Highly recommended for anyone seeking reliable legal support.
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Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
This review was submitted by a verified client of Ashtons Legal LLP.
We have used Ashtons Legal since 1999 it was Ashtons and Graham at the time. Found our experience very satisfactory.
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Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
I’ve been working with Michael on a very stressful and complex dispute, and I honestly couldn’t have asked for better support. From day one he was calm, clear, and straight-talking. He explained everything in plain English, laid out my options objectively, and never pushed me down a path that didn’t make commercial sense. What really stood out was his balance of legal knowledge and pragmatism - he didn’t just throw the book at me, he helped me weigh up the costs, risks, and likely outcomes so I could make confident decisions. Communication has been excellent, with prompt replies and carefully thought-out advice at every stage. Michael is exactly the kind of lawyer you want on your side: thorough, strategic, and honest about where you stand. I wouldn’t hesitate to recommend him.
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Thank you very much for the five star review and feedback, it is greatly appreciated.
Ashtons is very trustworthy and reliable. I needed quick advice with a strict budget and was very satisfied. I had an initial consult with Michael who quickly identified my needs with precision and relevant knowledge. We agreed high level, strategic advice was more valuable than detailed legal research, which ended up exactly suiting my needs and staying within budget. Additionally client care was great and I felt looked after throughout - thoroughly recommend.
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Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you again in the future.
Very good service
Thank you very much for the five star rating and feedback.
Absolutely awful service! Writng a review on behalf of a relative and colleague.The recent service and experience a colleague of mine has had has been absolutely awful.. the worse customer services ever! The solicitor keeps making mistakes, asking for forms and docs they have, which have already been completed weeks ago. When challenged, the solicitor makes excuses rather than taking ownership or responsibility for their own internal mistakes. The solicitor has behaved rudley on a few occasions, slow in replying to anything. A long process, a very painful experience, the solictor is consistently very unhelpful. AVOID this company, Absolutely AWFUL.
Thank you for your feedback. As a business, we strive to provide high standards of service to all of our clients. We would appreciate the opportunity to discuss the issues your relative has experienced, please contact our Client Experience Manager at ben.harvey@ashtonslegal.co.uk so we can investigate this further.
Awful, wretched service. Called up to get a solicitor quote, was promised a call back within 2 days. 4 days later, nothing. Called again, said someone will respond asap. Still no response. What will it take to make businesses return calls and stop treating customers like garbage. Do not recommend unless you enjoy irritation and being ignored.
Thank you for bringing this to our attention. We wish to apologise to you for this experience. As a business, we strive to provide high standards of service to all of our prospects, contacts, and clients. Your feedback has been taken on board and used to refine processes with the team in question. Best wishes. Vicki
What clients say about Ashtons Legal LLP
Clients praise the firm’s strengths in conveyancing, personal injury, probate, wills/LPAs, employment and complex dispute work. Reviews highlight deep legal knowledge, efficiency, strong case management and successful outcomes. Valued soft skills include clear, timely communication, empathy, patience and professionalism; teams are described as responsive, calm under pressure, compassionate and client-focused. Clients also note transparency on costs, attention to detail, proactive problem‑solving and good teamwork, resulting in trust, reassurance and high recommendation rates.
I'm happy with the perseverance shown by Alan Brown and Stephanie Lems in navigating the intricacies of the above through the Office of the Public Guardian. It was not that straightforward. They also explained the issues involved very clearly so it was easier to take decisions.
This review was submitted by a verified client of Ashtons Legal LLP.
After recently settling our personal injury case, we wanted to express our sincere thanks to Richard for everything he did for our family. From the very beginning, what felt like an overwhelming and emotional process was made so much easier by Richard's professionalism, expertise and genuine compassion. There were countless meetings, reports and questions, but throughout it all he kept us fully informed, explained everything clearly, and always made sure we understood each step of the process. Richard's calm and reassuring manner meant we never hesitated to ask questions, no matter how small. We always felt that our interests were being protected, and his guidance, advice and unwavering support were invaluable in helping S achieve the outcome he deserved. He also had an extensive network of highly respected legal-medical professionals whose expertise proved invaluable throughout the case. Having access to such an experienced team gave us great confidence that every aspect of our claim was behing handled to the highest standard. We hope we never need legal representation again, but if we ever do, Richard would be our first call. We would recommend him without hesitation to anyone looking for a solicitor who is knowledgeable, professional, approachable and genuinely cares about their clients.
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This review was submitted by a verified client of Ashtons Legal LLP.
Maya was amazing during my time with her. She helped walked me through the legal process and while being able to answer any small questions I had. I will definitely recommend her to people I know if they end up having some trouble later in life.
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Loren and her team handled the delicate matter of my wifes probate with professionalism, respectfulness and effiicency. She was compassionate, and friendly, made the whole process clear, and most importantly lifted the legal burden off my shoulders at a tragic period of time.
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Thank you for your review. We appreciate the positive feedback you have given us.
Lauren and her team were efficient and effective in every aspect of my house sale. She came highly recommended and it quickly became clear I was dealing with a knowledgeable and experienced professional. I cannot recommend highly enough.
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Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
We recently used Ashtons Legal for the purchase of our first home and couldn't be happier with the service we received. A special thank you to Kathryn Smith and Sienna Vincent, who were excellent throughout the entire process. They were responsive, efficient, professional and always willing to answer our questions, no matter how small. Communication was clear and timely, and they consistently kept pace with us whenever we needed information or decisions quickly. Buying a house can be stressful, and we'd heard plenty of horror stories from friends and family about conveyancing solicitors. Thankfully, our experience with Ashtons Legal was the complete opposite. Kathryn and Sienna helped keep everything on track, proactively dealt with issues as they arose, and gave us confidence throughout the transaction. The service was worth every penny and we would not hesitate to recommend Ashtons Legal to anyone purchasing a property. Thank you again for helping us secure our new home.
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Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
It’s no exaggeration when I say that Ashtons Legal changed my life after I sustained a catastrophic traumatic brain injury aged 20. Ashtons was recommended to me by the PALS team at Addenbrooke’s Hospital, and I reached out to them in early 2022 and the case concluded in mid 2026 due to its complexity. Thanks to the absolutely tenacious eye for detail that Mick Upton used in my case against the individual who injured me in a hit-and-run, and the ice cold professionalism and legal acumen that Marcus Grant presented against the insurance company who were the defendants in the case, I am now protected for the foreseeable future and have access to cutting edge care and financial advice outsourced to excellent advisors who also have a great eye for all things economic. Throughout the four-year process I was kept in the loop every step of the way. No stone was left unturned and nothing was left to chance - Mick Upton led from the front to secure me a settlement which is absolutely life changing and Marcus Grant was there to be the face of negotiation, assist and to provide crucial representation when it mattered most. Throughout it all there was a team of ferociously dedicated and committed executives, managers and assistants who formed the backbone of the case and provided their expert aid when I needed questions answered or needed to provide my own input. I would like to thank one of them, Louise Reardon, for being so kind, helpful and understanding when I found it difficult to complete forms or communicate effectively with the team. Her compassion was second to none, matched only by her ability to assist and offer guidance. For them this was another day at the office. For me, it was simply life changing and I cannot express my gratitude adequately in this review. If you need a personal injury team that fights tooth and nail for the best outcome, look no further. 10/10.
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Thank you for your review. We appreciate the positive feedback you have given us.
I found the overall process to be very smooth and straightforward. The explanations provided were clear and easy to follow, and the initial quote remained in line with the final costs. I particularly appreciated the transparency regarding each step and the associated fees from the beginning.
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Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
Harriet at Ashtons was very helpful on our case and particularly sympathetic and understanding of what we were initially going through. Her diligence and advise at the time was invaluable.
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Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
Alexandra was supportive throughout the personal injury claim and we really appreciated her patience and guidance. Along with the wider team she made us feel genuinely supported at every stage and we are extremely grateful for everything Alexandra did to help us navigate what was a long and difficult process.
Thank you very much for the five star review and feedback, it is greatly appreciated.
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