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Poole Alcock LLP

5.0 | 700 Reviews 700 Reviews | Wills, Trusts & Probate
5,475 Total Company Reviews info icon Wills, Trusts & Probate | info icon 5,475 Total Company Reviews Wills, Trusts & Probate | info icon 5,475 Total Company Reviews

Chichester Enterprise Centre, Terminus Road, Chichester, West Sussex, PO19 8FY

Accepting new clients

Chichester Enterprise Centre, Terminus Road, Chichester, West Sussex, PO19 8FY

Regulated by:

The Solicitors Regulation Authority

Regulator ID: 8007212

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Poole Alcock LLP Review Scores & Client Satisfaction Overview

5.0
Excellent
95%
Value for
Money
95%+
Success
Rate
95%+
Would
Recommend
Communication 4.9/5
Initial Impressions 4.9/5
Approachability 5.0/5
Documentation Accuracy 4.9/5
Legal Knowledge 5.0/5
Value for money 4.8/5

Accreditations

Poole Alcock LLP are accredited by

Children Law accreditation awarded to Poole Alcock LLP
Family Law Advanced accreditation awarded to Poole Alcock LLP
Criminal Litigation accreditation awarded to Poole Alcock LLP

Description

We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise.

Rankings by area of expertise

The rankings below show the areas of expertise that Poole Alcock LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Poole Alcock LLP Review Scores & Client Satisfaction Overview

4.8
Excellent
95%
Value for
Money
12% above
national average
95%+
Success
Rate
15% above
national average
95%+
Would
Recommend
16% above
national average
Communication 4.8/5
Initial Impressions 4.8/5
Approachability 4.8/5
Documentation Accuracy 4.8/5
Legal Knowledge 4.8/5
Value for money 4.8/5

Accreditations

Poole Alcock LLP are accredited by

Children Law accreditation awarded to Poole Alcock LLP
Family Law Advanced accreditation awarded to Poole Alcock LLP
Criminal Litigation accreditation awarded to Poole Alcock LLP

Description

We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise.

Rankings by area of expertise

The rankings below show the areas of expertise that Poole Alcock LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Contact & Locations - Poole Alcock LLP

Opening hours

Monday 09:00–17:15
Tuesday 09:00–17:15
Wednesday 09:00–17:15
Thursday 09:00–17:15
Friday 09:00–17:15
Saturday (Closed)
Sunday (Closed)

Chichester Enterprise Centre, Terminus Road, Chichester, West Sussex, PO19 8FY

Reviews

5.0 /5 700 Reviews
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Star rating
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Rating

Review Source

Clients say

What clients say about Poole Alcock LLP

Clients consistently praise the firm’s expertise across conveyancing, remortgages, wills, LPAs, family matters, employment and redundancy advice, and personal injury claims. Reviews highlight clear, practical guidance, strong legal knowledge, and an ability to explain complex issues in plain English. Clients also value the firm’s prompt turnaround, efficiency and attention to deadlines. Soft skills frequently mentioned include friendliness, professionalism, empathy, patience, responsiveness and reassurance, with many saying the team made stressful situations feel straightforward, supportive and well managed.

Clear communication
Quick turnaround
Friendly staff
Professional service
Helpful advice
Efficient process
Supportive team
Knowledgeable solicitors
Easy to deal
Stress-free experience

ReviewSolicitors Review List

Profile image of Helen Kay

Helen Kay

Verified
Wills, Trusts & Probate

Review

It was very good, and everyone was very helpful. Would definitely recommend.

Solicitors tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for your feedback. We're delighted to hear you found our service very good and that our team was helpful throughout. Thank you for your recommendation Helen, it is greatly appreciated.

0
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anonymous

Verified
Wills, Trusts & Probate

Power of Attorney Etc

Everything done as expected and Selina was very professional. No complaints whatsever.

Solicitors tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

We're delighted to hear everything went as expected and that Selina provided a professional service throughout. We appreciate your kind words and are pleased we could assist you.

0
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L Nichols

Verified
Wills, Trusts & Probate

Will

Prompt, efficient and reliable, Professional, would recommend, Pleasure to deal with.

Legal experts tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

We're very happy to hear you found our service prompt, efficient, reliable, and professional. It was a pleasure to assist you, and we greatly appreciate your recommendation. 😊

0
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Mark Gratton

Verified

Wills and LPA's

Professional Service. Very efficient, prompt turnaround. Friendly and approachable staff.

Solicitors tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Mark, thank you for your kind feedback. We're delighted to hear you found our service professional, efficient, and approachable. We really appreciate your comments and look forward to helping you again in the future.

0
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Deborah Millington

Verified
Wills, Trusts & Probate

Creating Will

Professional, knowledgeable. Appropriate questions and checking for clarity. Approachable and friendly.

Legal experts tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

We're so pleased to hear that you found our team professional, knowledgeable, and friendly Deborah. Taking the time to listen, ask the right questions, and ensure everything is clear is really important to us, so it's wonderful to know this made you feel supported. Best wishes from all the team.

0
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Other Reviews

Profile image of Gerard

Gerard

Wills, Trusts & Probate

Gerard

Provided an excellent service for our will. Charles explained everything clearly and gave wonderful , clear advice.

Solicitors tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you so much for the great 5 star review Gerard. We are very happy that Charles has been able to help with this matter and will pass on your very kind words to him. Very best wishes.

0
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Profile image of Alison Samuel

Alison Samuel

Alison Samuel

Outstanding service from Poole Alcock. Every piece of communication was handled with professionalism and efficiency. I am relocating to the UK following the death of my husband in Tenerife and I felt that the level of explanation and support from the whole team was very reassuring and comforting. My parents are also in the process of finding a home in Cheshire and Poole Alcock and James will be their first choice for the conveyancing work.

0
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Alison Samuel

Housing & Property

Alison Samuel

Outstanding service from Poole Alcock. Every piece of communication was handled with professionalism and efficiency. I am relocating to the UK following the death of my husband in Tenerife and I felt that the level of explanation and support from the whole team was very reassuring and comforting. My parents are also in the process of finding a home in Cheshire and Poole Alcock and James will be their first choice for the conveyancing work.

Solicitors tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

We are very happy Alison that James and his team have been able to help in what I am sure has been a very stressful time for you. Its great to know that you will recommend us and look forward to working with your parents. Please don't hesitate to get in touch if we can be of any further help. Very best wishes.

0
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Will

Wills, Trusts & Probate

Will

Great firm! We were worried using a firm that weren’t local, but there were really good. Paperwork was send next day delivery, all questions answered promptly. Superb all round!

Solicitors tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you so much for the fantastic 5 star review. We are thrilled that you have enjoyed your experience with Poole Alcock and look forward to working with you again. Very best wishes.

0
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Profile image of Sarah Frost

Sarah Frost

Sarah Frost

James Williams team in Poole Alcock were very efficient, and supportive whilst selling my parents house for the estate. There were issues with the purchaser and the staff kept on top of the issues and concluded the sale effectively.

0
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Reviews

4.8 /5 5475 Reviews
Filter your results
Star rating
Review Source

Rating

Review Source

Clients say

What clients say about Poole Alcock LLP

Clients consistently praise the firm’s expertise across conveyancing, remortgages, wills, LPAs, family matters, employment and redundancy advice, and personal injury claims. Reviews highlight clear, practical guidance, strong legal knowledge, and an ability to explain complex issues in plain English. Clients also value the firm’s prompt turnaround, efficiency and attention to deadlines. Soft skills frequently mentioned include friendliness, professionalism, empathy, patience, responsiveness and reassurance, with many saying the team made stressful situations feel straightforward, supportive and well managed.

Clear communication
Quick turnaround
Friendly staff
Professional service
Helpful advice
Efficient process
Supportive team
Knowledgeable solicitors
Easy to deal
Stress-free experience

ReviewSolicitors Review List

Profile image of Kevin McDonnell

Kevin McDonnell

Verified
Housing & Property

Aldermore Remortgage

We received quick responses from Chanel who was very polite and the remortgage was prompt.

Legal experts tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for your kind feedback Kevin. We're delighted to hear that Chanel provided prompt, polite service and made your remortgage process quick and straightforward. We really appreciate your recommendation and wish you all the best.

0
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Profile image of Gita Patel

Gita Patel

Verified
Housing & Property

Aldermore Remortgage

Chanel provided very prompt correspondence throughout and was always on hand to provide guidance.

Legal experts tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for your lovely feedback Gita. We're pleased to hear that Chanel provided prompt communication and helpful guidance throughout the process. We appreciate your kind words and wish you all the best.

0
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Profile image of Helen Kay

Helen Kay

Verified
Wills, Trusts & Probate

Review

It was very good, and everyone was very helpful. Would definitely recommend.

Solicitors tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for your feedback. We're delighted to hear you found our service very good and that our team was helpful throughout. Thank you for your recommendation Helen, it is greatly appreciated.

0
Collected on: ReviewSolicitor collection source logo
Profile image of anonymous

anonymous

Verified
Wills, Trusts & Probate

Power of Attorney Etc

Everything done as expected and Selina was very professional. No complaints whatsever.

Solicitors tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

We're delighted to hear everything went as expected and that Selina provided a professional service throughout. We appreciate your kind words and are pleased we could assist you.

0
Collected on: ReviewSolicitor collection source logo
Profile image of Anonymous

Anonymous

Verified

Settlement Agreement

Very informative and supportive services provided. Highly recommended.

Solicitors tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

We're pleased to hear you found our service informative and supportive throughout. Your recommendation means a great deal to us, and we truly appreciate you taking the time to share your experience.

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Other Reviews

Profile image of Charl Nicole

Charl Nicole

Charl

Really good experience with James Williams’ team. They worked fast to get us moved along quickly and the communication was good, which typically is spotty with solicitors, so this was great and really made my experience easier and less stressful.

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for your wonderful feedback. We're delighted to hear that James Williams' team helped make your move progress quickly and efficiently. Clear communication is something we pride ourselves on, so it's especially rewarding to know this made the process easier and less stressful for you. We really appreciate your kind words and wish you all the best in your new home.

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Profile image of Allan Henshall

Allan Henshall

Allan Henshall

Very professional and good value for money

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Many thanks Allan for your review. We're pleased that you were happy with both the service you received and the value we provided. Your feedback means a lot to us.

0
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A Deramchi

Employment

A client

Efficient, easy to contact and helpful.

Solicitors tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for your feedback. We are pleased you found the service efficient, easy to access, and helpful. Your kind comments are greatly appreciated.

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Andrew Whelan

Employment

Andrew

Excellent service from the very first phone call to the completion of my requirement. Thank you Elinor and Kellie.

Legal experts tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for taking the time to share your feedback Andrew. We're so pleased that Elinor and Kellie were able to help and make the process smooth from start to finish. Your kind words are greatly appreciated.

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Profile image of JOHN JAMES BARBER

JOHN JAMES BARBER

Family Law

JOHN JAMES BARBER

Communications and interactions with Erin and Ella were brilliant throughout! The team provided friendly, efficient, proactive, service that made a challenging marital separation as clear and concise. From initial discussions to onboarding, progression and decision making meetings, Poole Alcock were great. I would highly recommend Poole Alcock for family legal and financial settlement matters.

Legal experts tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for your wonderful feedback John. We are delighted to hear that Erin and Ella provided friendly, efficient, and proactive support throughout your matter. We appreciate your kind words and are pleased that they helped make a challenging situation feel clearer and more manageable. Your feedback will be shared with them both.

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