Chelsie
This review was submitted by a verified client of Wollens.
Rachel is more than a solicitor - a truly incredible person.
I honestly cannot put into words how incredible Rachel and Ilke have been throughout what has been, without a doubt, one of the most difficult and emotionally devastating periods of my life. From the very beginning, they treated me with compassion, kindness and genuine understanding. They never made me feel judged, dismissed or like I was just another case. They listened to me, even when I was overwhelmed by emotion, struggling to find the right words or simply couldn’t keep myself together. They were incredibly patient with me and always gave me the time and space I needed. Their professionalism and knowledge were exceptional, but what made them truly stand out was the humanity they showed me. They understood how frightening and heartbreaking the situation was for me, and they consistently made me feel heard, supported and believed in. They explained things clearly, answered my endless questions and were there to guide me through every step of an incredibly complicated and frightening court process. Rachel and Ilke went above and beyond what I could ever have expected from my legal team. I never felt like I was facing everything alone. Their compassion, dedication, patience and unwavering support meant more to me than they will probably ever realise. There were moments when my emotions were incredibly strong, but they never made me feel like I was “too much”. They met me with patience and kindness every single time. That is something I will never forget. I genuinely could not have asked for two better people to have beside me during such a horrendous chapter of my life. Rachel is not only an exceptional solicitor, but a compassionate, caring and genuinely wonderful human beings. And likewise for Ilke. I will forever be grateful for everything they have done for me and my family. Absolutely outstanding from start to finish. I cannot recommend them highly enough. Five stars really don’t feel like enough. Without them, I do believe that my daughter would not have been returned home.
A representative from Wollens responded to this review
Thank you for this heartfelt & lovely review. We are so pleased that Rachel & Ilke were able to assist with your matter. Best Wishes, Wollens