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Poole Alcock LLP

5.0 | 29 Reviews 29 Reviews | Banking
5,577 Total Company Reviews info icon Banking | info icon 5,577 Total Company Reviews Banking | info icon 5,577 Total Company Reviews

3 Hardman Square, Manchester, Greater Manchester, M3 3EB

Accepting new clients

3 Hardman Square, Manchester, Greater Manchester, M3 3EB

Regulated by:

The Solicitors Regulation Authority

Regulator ID: 8004411

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Poole Alcock LLP |
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Poole Alcock LLP Review Scores & Client Satisfaction Overview

5.0
Excellent
95%+
Value for
Money
Value for money: 95%+
95%+
Success
Rate
Satisfied with outcome: 95%+
95%+
Would
Recommend
Would recommend to friends and family: 95%+
Communication 4.9/5
Initial Impressions 4.9/5
Approachability 4.9/5
Documentation Accuracy 4.9/5
Legal Knowledge 4.9/5
Value for money 4.9/5

Accreditations

Poole Alcock LLP are accredited by

Children Law accreditation awarded to Poole Alcock LLP
Family Law Advanced accreditation awarded to Poole Alcock LLP
Criminal Litigation accreditation awarded to Poole Alcock LLP

Description

We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise.

Rankings by area of expertise

The rankings below show the areas of expertise that Poole Alcock LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Poole Alcock LLP Review Scores & Client Satisfaction Overview

4.9
Excellent
95%
Value for
Money
Value for money: 95%
12% above
national average
95%+
Success
Rate
Satisfied with outcome: 95%+
15% above
national average
95%+
Would
Recommend
Would recommend to friends and family: 95%+
16% above
national average
Communication 4.8/5
Initial Impressions 4.8/5
Approachability 4.8/5
Documentation Accuracy 4.8/5
Legal Knowledge 4.8/5
Value for money 4.8/5

Accreditations

Poole Alcock LLP are accredited by

Children Law accreditation awarded to Poole Alcock LLP
Family Law Advanced accreditation awarded to Poole Alcock LLP
Criminal Litigation accreditation awarded to Poole Alcock LLP

Description

We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise.

Rankings by area of expertise

The rankings below show the areas of expertise that Poole Alcock LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Contact & Locations - Poole Alcock LLP

Opening hours

Monday 09:00–17:15
Tuesday 09:00–17:15
Wednesday 09:00–17:15
Thursday 09:00–17:15 (Open)
Friday 09:00–17:15
Saturday (Closed)
Sunday (Closed)

3 Hardman Square, Manchester, Greater Manchester, M3 3EB

Reviews

5.0 /5 29 Reviews
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Clients say

What clients say about Poole Alcock LLP

Clients praise the firm for expertise in residential conveyancing, remortgages, wills, lasting powers of attorney, probate, settlement agreements, family matters and immigration work. Reviews highlight strong technical knowledge, clear guidance, practical advice and efficient handling of time sensitive cases. Clients especially value the team’s friendly, approachable and reassuring manner, alongside prompt communication, professionalism, patience and genuine support. The firm is also consistently described as responsive, thorough and easy to deal with, making complex legal matters feel straightforward and less stressful.

Professional service
Friendly approach
Clear explanations
Prompt responses
Efficient process
Helpful advice
Approachable staff
Stress free
Good communication
Knowledgeable team

ReviewSolicitors Review List

Profile image of Lee Orchard

Lee Orchard

Verified
Housing & Property

Aldermore Remortgage - Excellent Service Throughout

Millie was fantastic. I was waiting for a Title Split before I could complete and it left us with 9 days to get the mortgage completed which she did. She was clear about all the things needed to be done and expedited my case so she could get the job done. I cannot fault Millie or Poole Alcock the service was A plus!!

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Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Lee thank you for your wonderful feedback. We're delighted to hear that Millie provided such fantastic service during what was clearly a time-sensitive process. With only nine days available to complete your mortgage after the Title Split was finalised, it's great to know that Millie kept everything moving forward, clearly explained what was needed, and worked hard to expedite your case to achieve a successful outcome. Her dedication and commitment to keeping things on track clearly made a real difference. We truly appreciate your kind words and are thrilled that you found the service from both Millie and Poole Alcock to be A plus. Thank you for taking the time to share your experience.

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John Earnshaw

Verified
Housing & Property

Aldermore Remortgage

Excellent communication and efficiency Aldermore Remortgage from Millie. Happy with service provided on this file.

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this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for your lovely feedback John. We're delighted to hear that you were happy with the service Millie provided. Excellent communication and efficiency are qualities we strive for, and we'll be sure to pass your kind comments on to her. 😊

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Jonathan Holt

Verified
Housing & Property

Aldermore Remortgage - Prompt and Responsive

I received an initial call at the beginning of the transaction and was advised that the case would be in a position to complete rather quickly. Any delays were caused by my clients solicitors not yourselves. Very good service, I was kept updated and calls were answered and dealt with each time I called to check on progression.

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this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you Jonathan for your wonderful feedback. We're happy to hear that you were kept well informed throughout the transaction and that the process progressed as expected. It's great to know that our team was responsive, kept you updated, and was always on hand to answer your queries. We really appreciate your kind comments and are pleased you were happy with the service provided. 😊

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Jonathan Holt

Verified
Housing & Property

Aldermore Remortgage - Prompt and Responsive

I received an initial call at the beginning of the transaction and was advised that the case would be in a position to complete rather quickly. Any delays were caused by my clients solicitors not yourselves. Very good service, I was kept updated and calls were answered and dealt with each time I called to check on progression.

Legal experts tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for your positive feedback Jonathan. I'm delighted to hear that your transaction progressed as expected and that the initial advice regarding timescales proved accurate. While there were some delays during the process, it's reassuring to know that these were outside of our control and that you remained satisfied with the service provided. We're pleased that you felt well informed throughout, and that your calls were answered promptly whenever you needed an update. Thank you for taking the time to share your experience – your comments are greatly appreciated.

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Matthew Pearson

Verified
Housing & Property

Aldermore Remortgage - Always Responsive and Helpful

Chanel couldn't have done more. She was responsive and helpful - Five Stars!

Legal experts tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

We're delighted to hear that Chanel provided such a positive experience. Her responsiveness, helpfulness, and dedication to supporting clients are qualities we value highly, so it's fantastic to know she made such a strong impression. Comments like "couldn't have done more" and a Five Star rating mean a great deal to us. We’ll be sure to pass on your kind words to Chanel – she will be thrilled to receive such recognition. ⭐⭐⭐⭐⭐

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Other Reviews

Profile image of Nathalie Gresty

Nathalie Gresty

Housing & Property

Nathalie Gresty

The service I received from Poole Alcock was excellent, making my experience of buying a house less stressful than I had anticipated.

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Gary Jones

Housing & Property

Gary Jones

We used Poole Alcock for both the sale of of our previous home and the purchase of our forever one. I wouldn't hesitate to recommend them to anybody requiring conveyancing for property sales or purchase. Their service was exemplary on both occasions from start to finish. Glad we used them.

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Emma coleman

Housing & Property

Emma coleman

James our solicitor helped us buy our home & then the freehold. Broke everything down for us to understand & his assistant was brilliant too

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Rob

Commercial Property

Rob Gleave

After a false start where I tried to use the existing 'family' solicitor, I felt it necessary to do a little research before awarding the work to another Solicitor. Having spoken with several local firms, Nicky Armstrong at Poole Alcock (Nantwich) immediately gave me the confidence I was looking for. We engaged Poole Alcock and have been delighted with their - and in particular Nicky Armstrong's - performance in negotiating a commercial land contract.

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A representative from Poole Alcock LLP responded to this review

Thank you Rob!

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Reviews

4.9 /5 5577 Reviews
Filter your results
Star rating
Review Source

Rating

Review Source

Clients say

What clients say about Poole Alcock LLP

Clients praise the firm for expertise in residential conveyancing, remortgages, wills, lasting powers of attorney, probate, settlement agreements, family matters and immigration work. Reviews highlight strong technical knowledge, clear guidance, practical advice and efficient handling of time sensitive cases. Clients especially value the team’s friendly, approachable and reassuring manner, alongside prompt communication, professionalism, patience and genuine support. The firm is also consistently described as responsive, thorough and easy to deal with, making complex legal matters feel straightforward and less stressful.

Professional service
Friendly approach
Clear explanations
Prompt responses
Efficient process
Helpful advice
Approachable staff
Stress free
Good communication
Knowledgeable team

ReviewSolicitors Review List

Profile image of Helen

Helen

Verified
Employment

Professional, speedy + informative

I received a professional, speedy + informative service from Elinor and the team. Everyone I spoke with was incredibly friendly - thank you for the support.

Legal experts tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you Helen for your kind review. We’re delighted to hear that Elinor and the team provided a professional, speedy, informative, and efficient service throughout. It’s especially pleasing to know that you found everyone friendly and supportive. We really appreciate your feedback and wish you all the best for the future.

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Rob Gray

Employment

Settlement

Excellent service. Professional and friendly.

Solicitors tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for taking the time to complete the questionnaire and the great 5 star review Rob. We are very happy that you found Tim to be professional and friendly and provided you with excellent service. Very best wishes.

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Mark

Verified
Employment

Quick turnaround + helpful advice

Elinor was very helpful and I appreciated her advice. Quick turnaround from my initial enquiry to the advice meeting - would recommend.

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this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for your kind review Mark. We’re glad to hear that Elinor was able to provide helpful advice and support, and that you were pleased with the quick turnaround from your initial enquiry to your meeting. Your recommendation is greatly appreciated, and we wish you all the best for the future.

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Martin

Verified
Commercial Law

Efficient & modern service

Very efficient and modern service, Elinor was extremely helpful and friendly - thank you!

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Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

We're so pleased Elinor was able to help Martin and that you found the service efficient and friendly. We really appreciate your kind words and thank you for choosing Poole Alcock.

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anonymous

Verified
Employment

Clear, practical and satisfactory service

Elinor + the team provided a good service with clear, practical + satisfactory advice given in my meeting.

Legal experts tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for your kind review. We're so pleased Elinor and the team were able to provide clear, practical advice and support. We really appreciate your feedback.

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Other Reviews

Profile image of Sara Newson

Sara Newson

Sara

A sincere thank you to Chanel at Poole Alcock, who went above and beyond to ensure my refinance completed within my requested timescales. Her effort and commitment made a real difference, and I greatly appreciated her help. Excellent service and thoroughly recommended.

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you Sara for your wonderful review. We are delighted to hear that Chanel was able to support you in completing your refinance within your desired timescales. Her dedication to providing exceptional client service is greatly appreciated, and we're pleased that her commitment and support made such a positive difference. Thank you for your recommendation and for choosing Poole Alcock.

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Robert Farr

Robert

Emily Brown and her team were great and super helpful throughout the whole conveyancing process.

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

We are happy to learn that you found Emily and her team to be super helpful and great throughout your whole conveyancing process. We hope to work with you again, very best wishes.

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James Davies

Housing & Property

James

Always friendly and welcoming, communication was great, never took long to get through to someone. Very thorough conveyancing process.

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Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

James we're delighted to hear that you found our team friendly and welcoming, with clear communication throughout. It's also great to know you felt supported by our thorough conveyancing process. We really appreciate your comments and wish you all the best in your new home.

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Megan Grant

Housing & Property

Megan Grant

The team at Poole Alcock Nantwich were absolutely fantastic throughout the purchase of my first home. Everything went through remarkably quickly, and their communication was top tier, always responsive and proactive. I wouldn't hesitate to recommend them to anyone. I did not expect it to be just two months between offering and getting the keys!

Solicitors tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for your wonderful feedback Megan. We're delighted to hear that the team at Nantwich made your first home purchase such a positive experience and that the process progressed so quickly. It's great to know that our communication and proactive approach helped things run smoothly, and we're thrilled that you were collecting the keys just two months after making your offer! Thank you for your recommendation, and we wish you many happy years in your new home.

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Charl Nicole

Housing & Property

Charl

Really good experience with James Williams’ team. They worked fast to get us moved along quickly and the communication was good, which typically is spotty with solicitors, so this was great and really made my experience easier and less stressful.

Solicitors tagged in
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Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for your wonderful feedback. We're delighted to hear that James Williams' team helped make your move progress quickly and efficiently. Clear communication is something we pride ourselves on, so it's especially rewarding to know this made the process easier and less stressful for you. We really appreciate your kind words and wish you all the best in your new home.

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