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Poole Alcock LLP

4.3 | 22 Reviews 22 Reviews | Litigation
5,228 Total Company Reviews info icon Litigation | info icon 5,228 Total Company Reviews Litigation | info icon 5,228 Total Company Reviews

Victory Way, Admirals Park, Crossways, Dartford, Kent, DA2 6QD

Accepting new clients

Victory Way, Admirals Park, Crossways, Dartford, Kent, DA2 6QD

Regulated by:

The Solicitors Regulation Authority

Regulator ID: 8008890

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Poole Alcock LLP Review Scores & Client Satisfaction Overview

4.3
Excellent
85%
Value for
Money
77%
Success
Rate
73%
Would
Recommend
Communication 4.3/5
Initial Impressions 4.8/5
Approachability 4.3/5
Documentation Accuracy 4.6/5
Legal Knowledge 4.5/5
Value for money 4.3/5

Accreditations

Poole Alcock LLP are accredited by

Children Law accreditation awarded to Poole Alcock LLP
Family Law Advanced accreditation awarded to Poole Alcock LLP
Criminal Litigation accreditation awarded to Poole Alcock LLP

Description

We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise.

Rankings by area of expertise

The rankings below show the areas of expertise that Poole Alcock LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Poole Alcock LLP Review Scores & Client Satisfaction Overview

4.9
Excellent
95%
Value for
Money
12% above
national average
95%+
Success
Rate
15% above
national average
95%+
Would
Recommend
16% above
national average
Communication 4.8/5
Initial Impressions 4.8/5
Approachability 4.8/5
Documentation Accuracy 4.8/5
Legal Knowledge 4.8/5
Value for money 4.8/5

Accreditations

Poole Alcock LLP are accredited by

Children Law accreditation awarded to Poole Alcock LLP
Family Law Advanced accreditation awarded to Poole Alcock LLP
Criminal Litigation accreditation awarded to Poole Alcock LLP

Description

We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise.

Rankings by area of expertise

The rankings below show the areas of expertise that Poole Alcock LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Contact & Locations - Poole Alcock LLP

Opening hours

Monday 09:00–17:15
Tuesday 09:00–17:15
Wednesday 09:00–17:15
Thursday 09:00–17:15
Friday 09:00–17:15
Saturday (Closed)
Sunday (Closed)

Victory Way, Admirals Park, Crossways, Dartford, Kent, DA2 6QD

Reviews

4.3 /5 22 Reviews
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Clients say

What clients say about Poole Alcock LLP

The firm is strong in conveyancing, wills, probate, personal injury, employment and remortgage work, with clear legal knowledge and efficient, timely case handling. Clients praise fast turnarounds, proactive case management and successful outcomes. Valued soft skills include clear, jargon‑free communication, responsiveness, empathy, patience and professionalism; staff are described as friendly, approachable and organised, making complex processes straightforward and reassuring clients throughout.

Excellent communication
Prompt responses
Professional service
Clear explanations
Helpful staff
Efficient process
Knowledgeable team
Friendly approach
Quick turnaround
Stress-free experience

ReviewSolicitors Review List

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anonymous

Litigation

A Huge Relief After Two Years of Stress

“After carrying the burden of my legal matter for over two years, my first call with Sarah-Jane left me feeling genuinely relieved and far less stressed. She was professional, understanding, and took the time to really listen to my situation. Her outstanding knowledge of trustee disputes was immediately clear, and she was able to explain a range of possible solutions to my problem in a way that gave me confidence and reassurance. I came away from the conversation feeling supported, informed, and optimistic for the first time in a long while. I would highly recommend Sarah-Jane to anyone seeking knowledgeable and compassionate legal advice.”

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Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for sharing such thoughtful feedback. We’re so pleased to hear that your first conversation with Sarah-Jane made such a positive difference after what has clearly been a long and challenging experience. It’s great to know that she was able to put you at ease, listen carefully, and support you in a professional and understanding way. Your comments mean a great deal, and we’ll be sure to pass them on to Sarah-Jane. If there’s anything further we can assist you with, please don’t hesitate to get in touch.

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Anonymous

Verified
Consumer

Not just a great lawyer, but a really great person too...

I approached Dan Brooks at Poole Alcock for advice on a litigation matter. However, whilst the reason for reaching out to Dan was that I obviously needed his support as a lawyer, his overall approach and demeanour throughout the case meant that he made a tough time in my life a little less stressful, and gave me peace of mind when I needed it the most. A great lawyer, but also a great person too. I would highly recommend Dan to anyone seeing litigation advice.

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Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for your thoughtful feedback. We’re very glad to hear that Dan’s approach and support helped make a tough period more manageable for you. Your kind words will mean a great deal to him and are truly appreciated.

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Anonymous

Verified
Consumer

Litigation case

I had a very positive experience with solicitor, Dan Brooks who handled my case. I was kept informed regularly throughout. Dan handled my case with professional knowledge, expertise and support.

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Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for completing the questionnaire and for the wonderful review. We are delighted that Dan has been able to help you in this matter and hope to work with you again in the future. Kind regards

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Christian

The solicitor who billed but who was never available

No replies to my emails and no answer to telephone calls, on one occasion I had to contact Poole Alcock general enquires phone number so they could pass on a message to her to contact me whilst I was a paying client. There were missed attachments from emails I had to chase and poor grammar when I received emails back. She also missed exchange dates from the other party, her response was it was just a purposed date. Eventually I had enough and emailed Chloe stating I no longer wished to work with her, to which I had no response. I followed up 2 days later, again no response. To my shock Chloe then sent the party I was dealing with my full financial records. This fully exposed me and next solicitor who would be replacing Chloe. Her response to this was I had to understand she is busy with other clients. She was great at the start, but when a contract had been signed and billing began the service fell off a cliff.

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Paul

Verified
Consumer

So helpful

I spoke with Sarah Jayne today on a matter of litigation. She called me at the appointed time and immediately impressed me with her understanding of what had been discussed with her colleague. Her advice was both considered and knowledgeable. I was also impressed by her logic and integrity in not simply racking up a large fee for costs that could not be later recovered. I won’t hesitate to consider using this firm going forward

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Reply by profile image of Jo Hughes

Jo Hughes

Hi Paul thank you very much for this amazing review, we will pass on your lovely word to Sarah Jane and we hope to work with you again in the future, all the best.

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Other Reviews

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Michelle

Employment

Michelle

Easy process to speak to a solicitor. All staff very helpful, giving full and detailed advice at every stage. Liaised with my company on my behalf once we have reviewed the necessary documents

Reply by profile image of Jo Hughes

Jo Hughes

Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.

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G

Family Law

A client

The team at Poole Alcock have shown a high degree of professional with my case. Lisa Ball has shown a very strong interest and determination to succeed and giving 5 stars is a bit of an insult, as it should be 10 stars, plus.

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Reply by profile image of Georgina Emery

Georgina Emery

Thank you so much for your review. We shall ensure to pass on your comments to Lisa.

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Ian

Employment

Ian

Jamie was helping me on a redundancy agreement he fought to get everything I was entitled to. he was very honest, extremely knowledgeable and available whenever I had any questions outside of normal meeting times. Superb service would highly recommend

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A representative from Poole Alcock LLP responded to this review

We really appreciate these kind words Ian and hope to work with you again in the future!

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Trevor

Trevor

Reassured every step of the way through the process. Great communication even without meeting due to covid 19. A truly professional team offering a quality service. Thank you

A representative from Poole Alcock LLP responded to this review

Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.

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Reviews

4.9 /5 5228 Reviews
Filter your results
Star rating
Review Source

Rating

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Clients say

What clients say about Poole Alcock LLP

The firm is strong in conveyancing, wills, probate, personal injury, employment and remortgage work, with clear legal knowledge and efficient, timely case handling. Clients praise fast turnarounds, proactive case management and successful outcomes. Valued soft skills include clear, jargon‑free communication, responsiveness, empathy, patience and professionalism; staff are described as friendly, approachable and organised, making complex processes straightforward and reassuring clients throughout.

Excellent communication
Prompt responses
Professional service
Clear explanations
Helpful staff
Efficient process
Knowledgeable team
Friendly approach
Quick turnaround
Stress-free experience

ReviewSolicitors Review List

Profile image of anonymous

anonymous

Verified
Employment

Very pleased

Very pleased with the ease of instructing Jamie to act for me. I had prompt replies to any questions I had. It was a very smooth process and I would certainly recommend

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anonymous

Verified
Family Law

Really responsive

I have had dealings with other solicitors in the past and Kelly is really responsive in comparison. I feel like I am receiving value for money and I am satisfied with how things have been going so far and would recommend.

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anonymous

Verified
Family Law

Would recommend

I like the fact Kate worked with a team, I thought this worked really well and much better compared to some of my previous dealings with solicitors. Would recommend.

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anonymous

Verified
Family Law

Timely and thorough

Kate keeps me informed in a timely manner, she is thorough and has advised me well. I am satisfied and would recommend Kate.

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anonymous

Verified
Employment

The service was efficient

The service provided by Jamie was efficient, quick, and professional

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Other Reviews

Profile image of Sherwin Fernandes

Sherwin Fernandes

Housing & Property

Sherwin

We found Poole Alcock after reading their Google reviews, and they definitely lived up to them! Although I was initially hesitant about not using a local solicitor, choosing them was one of the best decisions we made. A huge thank you to Kate and her team, who was fantastic throughout our house purchase. She was professional, responsive, and kept us updated every step of the way. The communication was excellent, everything was explained clearly, and the whole process was smooth and stress-free. We completed on our home much quicker than we thought possible.

Solicitors tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for your wonderful feedback Sherwin. We're delighted to hear that you chose Poole Alcock based on our Google reviews and that we lived up to your expectations. We understand that choosing a solicitor outside your local area can feel like a big decision, so it's especially rewarding to know that you found the experience so positive. We appreciate your kind comments and thank you for placing your trust in us.

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Mark Arnold

Housing & Property

Mark Arnold

Poole Alcock have been excellent to work with, keeping me informed and updated throughout the conveyancing process. They made the process very easy for me and I would certainly recommend them to anyone.

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for your 5 star review Mark, we are happy that you shared your positive experience with us and even more so that you will recommend us moving forward. Very best wishes.

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Lynne Henderson

Housing & Property

Lynne Henderson

Excellent. Easily contactable and very helpful with any questions regarding progress and concerns regarding the purchase of the property.

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Many thanks Lynne for the great 5 star review and your wonderful comments. We are very happy that you found us to be easily contactable and helpful with questions. It's great to know that your questions, concerns, and progress updates were handled promptly and professionally. We appreciate your kind comments and thank you for choosing Poole Alcock.

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Stephen Nevitt

Housing & Property

Stephen Nevitt

Excellent service in achieving a smooth purchase with no stress. The whole transaction was achieved with great efficiency and very timely.Maddie with Jodi and James Williams kept me well informed at all stages and the whole team were always courteous, upbeat and positive. My sincere gratitude to them all.

Solicitors tagged in
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Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

It's especially pleasing to know that Maddie, together with Jodi and James Williams, kept you well informed throughout every stage of the process. Providing clear communication, professionalism, and a positive approach is something we pride ourselves on, so we're thrilled that this was reflected in your experience. We will be sure to pass on your sincere gratitude to the team. Thank you for taking the time to share your comments and for trusting Poole Alcock with your matter.

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Rebecca Griffiths

Housing & Property

Rebecca Griffiths

Excellent and professional service provided throughout.

Solicitors tagged in
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Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for your feedback Rebecca. We're delighted to hear that you received excellent and professional service throughout your matter. Ensuring our clients feel supported and well looked after from start to finish is extremely important to us, and it's wonderful to know that this was reflected in your experience. We truly appreciate you taking the time to share your comments and thank you for choosing Poole Alcock.

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