Professional Negligence
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1,915 Total Company Reviews
Professional Negligence
|
1,915 Total Company Reviews
The Long Barn, Fornham Business Court, Fornham St Martin, Bury St Edmunds, Suffolk, IP31 1SL
Accepting new clients
The Long Barn, Fornham Business Court, Fornham St Martin, Bury St Edmunds, Suffolk, IP31 1SL
Regulated by:
The Solicitors Regulation Authority
Regulator ID: 8003918
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Ashtons Legal LLP are accredited by
Ashtons Legal is an award-winning law firm with a strong focus on client service. Our legal teams provide advice to businesses and private individuals, regionally, nationally, and internationally. We are one of the largest law firms in East Anglia with offices in Bury St Edmunds, Cambridge, Ipswich, Leeds and Norwich. Our service lines are divided into three main client groups: business, individual, and injury services.
The rankings below show the areas of expertise that Ashtons Legal LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.
Ashtons Legal LLP are accredited by
Ashtons Legal is an award-winning law firm with a strong focus on client service. Our legal teams provide advice to businesses and private individuals, regionally, nationally, and internationally. We are one of the largest law firms in East Anglia with offices in Bury St Edmunds, Cambridge, Ipswich, Leeds and Norwich. Our service lines are divided into three main client groups: business, individual, and injury services.
The rankings below show the areas of expertise that Ashtons Legal LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.
This review was submitted by a verified client of Ashtons Legal LLP.
"Nothing but an excellent service and so understanding. I couldn’t recommend them enough. Thank you"
"I cannot recommend Penny highly enough for the professionalism and friendliness in handling my case. As time went by I built up and excellent rapport with Penny and I highly valued her advice and guidance with her friendly attitude."
Solicitors tagged in
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| Monday | 08:30–17:30 |
| Tuesday | 08:30–17:30 |
| Wednesday | 08:30–17:30 |
| Thursday | 08:30–17:30 |
| Friday | 08:30–17:30 |
| Saturday | (Closed) |
| Sunday | (Closed) |
The Long Barn, Fornham Business Court, Fornham St Martin, Bury St Edmunds, Suffolk, IP31 1SL
What clients say about Ashtons Legal LLP
The firm specialises in personal injury, conveyancing, probate, wills/LPAs, clinical/fatal accident and commercial dispute work, demonstrating technical expertise and strategic, thorough case management. Clients value clear, timely communication, patience and empathy, alongside professionalism, tenacity and attention to detail. Staff are described as approachable, supportive and compassionate, providing practical, reassuring guidance and responsive service that lifts legal burdens during stressful times. The team’s efficiency, transparency on fees and effective coordination with external experts are also praised.
This review was submitted by a verified client of Ashtons Legal LLP.
I cannot thank my solicitor enough for the support, compassion, and professionalism she has shown throughout my loss of dependency claim. From the very beginning, she treated me with genuine empathy and understanding during what has been an incredibly difficult and emotional time. She was always available to answer my questions, kept me informed every step of the way, and explained everything clearly and patiently. Her dedication, attention to detail, and determination gave me confidence that my case was in the best possible hands. What stood out most was her kindness and sensitivity. She never lost sight of the personal impact of my loss and always handled matters with the utmost care and respect. I am truly grateful for all of her hard work and support, and I would highly recommend her to anyone seeking a solicitor who is not only exceptionally skilled but also genuinely compassionate.
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Thank you for your review. We appreciate the positive feedback you have given us.
This review was submitted by a verified client of Ashtons Legal LLP.
I found Claudia to be very professional and would recommend her to anyone who needs assistance in her field
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Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
This review was submitted by a verified client of Ashtons Legal LLP.
My experience with Maya Lal was excellent. She was professional, knowledgeable, and very supportive throughout my taxi licensing case. She explained everything clearly, prepared my case thoroughly, and represented me with confidence. I felt reassured and well supported during a very stressful time. I am truly grateful for her help and would highly recommend her.
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Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
I cannot recommend Penny highly enough for the professionalism and friendliness in handling my case. As time went by I built up and excellent rapport with Penny and I highly valued her advice and guidance with her friendly attitude. Penny always put me at ease and always explained queries I may of had which having never been through the legal process before, can be overwhelming at times. I was very fortunate to have found Penny and please to say my claim was very successful which has now made a big difference to my life in the future. Thank you Penny and if you're uncertain where to turn, just make that first call/email to her.
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Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
This review was submitted by a verified client of Ashtons Legal LLP.
A highly professional and competent firm of solicitors. My Medical negligence claim was handled with compassion and sensitivity at all times. All aspects of the legal process were explained fully and communication was easy to understand and addressed in a timely fashion. Sharon Allison is very friendly and approachable and was able to navigate my expectations and emotions in what was a complex and emotional case. I can not thank Ashtons enough for the result they were able to achieve for me which was above all expectations and I would highly recommend the firm.
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Tom Beattie who acted for me on an employment matter was top class. Understanding, empathetic and knowledgeable. While I hope not to need his services again, I would happily use him again if needed.
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Thank you very much for the five star review, it is greatly appreciated. We will share your feedback with Tom and the team.
Michael Frape of Ashtons Legal provided excellent service in handling a professional negligence claim for me. The claim was very important to me, and Michael did a highly diligent and thorough job of putting together and pursuing the initial stages of the claim, with the appropriate level of attention to detail, always dealing with the case personally. Michael adapted his fees to reflect the nature and size of the case. Michael was then forced to relinquish the case on grounds of the economics, but he gave time in completing the final stage before the handover to my new solicitor and did everything he could to ensure that went smoothly. Eventually a settlement of the case was obtained and I will always be grateful for Ashtons Legal's part in this.
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Thank you very much for your feedback and five star review, it is great appreciated.
I has been given the best advice and legal advice and help . Be happy to use the company again if needed.
Thank you very much for the five star review and feedback.
Absolutely awful service! Writng a review on behalf of a relative and colleague.The recent service and experience a colleague of mine has had has been absolutely awful.. the worse customer services ever! The solicitor keeps making mistakes, asking for forms and docs they have, which have already been completed weeks ago. When challenged, the solicitor makes excuses rather than taking ownership or responsibility for their own internal mistakes. The solicitor has behaved rudley on a few occasions, slow in replying to anything. A long process, a very painful experience, the solictor is consistently very unhelpful. AVOID this company, Absolutely AWFUL.
Thank you for your feedback. As a business, we strive to provide high standards of service to all of our clients. We would appreciate the opportunity to discuss the issues your relative has experienced, please contact our Client Experience Manager at ben.harvey@ashtonslegal.co.uk so we can investigate this further.
Absolutely terrible service. Ashton's were the bank appointed solicitor for a commercial mortgage I was setting up. The bank were slow but Ashton's were even slower and the mortgage ended up taking over a year to set up. With the fees I paid I would have expected at least some level of service. I will avoid having Ashton's involved with anything in the future.
We are sorry to read your comments and appreciate your frustrations. As we didn’t act for you on this matter, we are unable to fully respond to your feedback, other than to say our client has expressed no dissatisfaction with our service or the timeframe within which the work was completed.
What clients say about Ashtons Legal LLP
The firm specialises in personal injury, conveyancing, probate, wills/LPAs, clinical/fatal accident and commercial dispute work, demonstrating technical expertise and strategic, thorough case management. Clients value clear, timely communication, patience and empathy, alongside professionalism, tenacity and attention to detail. Staff are described as approachable, supportive and compassionate, providing practical, reassuring guidance and responsive service that lifts legal burdens during stressful times. The team’s efficiency, transparency on fees and effective coordination with external experts are also praised.
This review was submitted by a verified client of Ashtons Legal LLP.
Abby and team were very helpful and informative at every stage could not fault them in anyway
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This review was submitted by a verified client of Ashtons Legal LLP.
Renewal of a Will - Very pleased with the outcome
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Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
This review was submitted by a verified client of Ashtons Legal LLP.
Our move was across over 200 miles and as we are both in our 70’s now it felt very daunting. However, we had nothing to worry about. Abby was very efficient every step of the way, patiently explaining the process and keeping us calm. Ashton’s Legal are one of the most professional firms of solicitors we have dealt with. If Abby was not available another member of the team knew exactly what was happening. We felt in safe hands throughout the whole process even though it all had to be done remotely because we lived 200 miles away. We would not hesitate in recommending Abby and Ashtons and should we need legal assistance in the future we would be in touch straight away. Thank you.
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Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
This review was submitted by a verified client of Ashtons Legal LLP.
Good service and communication from start to finish, will use again for sure.
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Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
I'm happy with the perseverance shown by Alan Brown and Stephanie Lems in navigating the intricacies of the above through the Office of the Public Guardian. It was not that straightforward. They also explained the issues involved very clearly so it was easier to take decisions.
Thank you for your review. We appreciate the positive feedback you have given us.
We recently used Ashtons Legal for the purchase of our first home and couldn't be happier with the service we received. A special thank you to Kathryn Smith and Sienna Vincent, who were excellent throughout the entire process. They were responsive, efficient, professional and always willing to answer our questions, no matter how small. Communication was clear and timely, and they consistently kept pace with us whenever we needed information or decisions quickly. Buying a house can be stressful, and we'd heard plenty of horror stories from friends and family about conveyancing solicitors. Thankfully, our experience with Ashtons Legal was the complete opposite. Kathryn and Sienna helped keep everything on track, proactively dealt with issues as they arose, and gave us confidence throughout the transaction. The service was worth every penny and we would not hesitate to recommend Ashtons Legal to anyone purchasing a property. Thank you again for helping us secure our new home.
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Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
It’s no exaggeration when I say that Ashtons Legal changed my life after I sustained a catastrophic traumatic brain injury aged 20. Ashtons was recommended to me by the PALS team at Addenbrooke’s Hospital, and I reached out to them in early 2022 and the case concluded in mid 2026 due to its complexity. Thanks to the absolutely tenacious eye for detail that Mick Upton used in my case against the individual who injured me in a hit-and-run, and the ice cold professionalism and legal acumen that Marcus Grant presented against the insurance company who were the defendants in the case, I am now protected for the foreseeable future and have access to cutting edge care and financial advice outsourced to excellent advisors who also have a great eye for all things economic. Throughout the four-year process I was kept in the loop every step of the way. No stone was left unturned and nothing was left to chance - Mick Upton led from the front to secure me a settlement which is absolutely life changing and Marcus Grant was there to be the face of negotiation, assist and to provide crucial representation when it mattered most. Throughout it all there was a team of ferociously dedicated and committed executives, managers and assistants who formed the backbone of the case and provided their expert aid when I needed questions answered or needed to provide my own input. I would like to thank one of them, Louise Reardon, for being so kind, helpful and understanding when I found it difficult to complete forms or communicate effectively with the team. Her compassion was second to none, matched only by her ability to assist and offer guidance. For them this was another day at the office. For me, it was simply life changing and I cannot express my gratitude adequately in this review. If you need a personal injury team that fights tooth and nail for the best outcome, look no further. 10/10.
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Thank you for your review. We appreciate the positive feedback you have given us.
I found the overall process to be very smooth and straightforward. The explanations provided were clear and easy to follow, and the initial quote remained in line with the final costs. I particularly appreciated the transparency regarding each step and the associated fees from the beginning.
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Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
Harriet at Ashtons was very helpful on our case and particularly sympathetic and understanding of what we were initially going through. Her diligence and advise at the time was invaluable.
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Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
Alexandra was supportive throughout the personal injury claim and we really appreciated her patience and guidance. Along with the wider team she made us feel genuinely supported at every stage and we are extremely grateful for everything Alexandra did to help us navigate what was a long and difficult process.
Thank you very much for the five star review and feedback, it is greatly appreciated.
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