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Poole Alcock LLP

5.0 | 62 Reviews 62 Reviews | Commercial Contracts and Agreements
5,611 Total Company Reviews info icon Commercial Contracts and Agreements | info icon 5,611 Total Company Reviews Commercial Contracts and Agreements | info icon 5,611 Total Company Reviews

3 The Quadrant, Warwick Road, Coventry, West Midlands, CV1 2DY

Accepting new clients

3 The Quadrant, Warwick Road, Coventry, West Midlands, CV1 2DY

Regulated by:

The Solicitors Regulation Authority

Regulator ID: 8004399

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Poole Alcock LLP |
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Poole Alcock LLP Review Scores & Client Satisfaction Overview

5.0
Excellent
95%+
Value for
Money
Value for money: 95%+
15% above
national average
95%+
Success
Rate
Satisfied with outcome: 95%+
16% above
national average
95%+
Would
Recommend
Would recommend to friends and family: 95%+
17% above
national average
Communication 5.0/5
Initial Impressions 5.0/5
Approachability 5.0/5
Documentation Accuracy 5.0/5
Legal Knowledge 5.0/5
Value for money 4.9/5

Accreditations

Poole Alcock LLP are accredited by

Children Law accreditation awarded to Poole Alcock LLP
Family Law Advanced accreditation awarded to Poole Alcock LLP
Criminal Litigation accreditation awarded to Poole Alcock LLP

Description

We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise.

Rankings by area of expertise

The rankings below show the areas of expertise that Poole Alcock LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Poole Alcock LLP Review Scores & Client Satisfaction Overview

4.9
Excellent
95%
Value for
Money
Value for money: 95%
12% above
national average
95%+
Success
Rate
Satisfied with outcome: 95%+
15% above
national average
95%+
Would
Recommend
Would recommend to friends and family: 95%+
16% above
national average
Communication 4.8/5
Initial Impressions 4.8/5
Approachability 4.8/5
Documentation Accuracy 4.8/5
Legal Knowledge 4.8/5
Value for money 4.8/5

Accreditations

Poole Alcock LLP are accredited by

Children Law accreditation awarded to Poole Alcock LLP
Family Law Advanced accreditation awarded to Poole Alcock LLP
Criminal Litigation accreditation awarded to Poole Alcock LLP

Description

We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise.

Rankings by area of expertise

The rankings below show the areas of expertise that Poole Alcock LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Contact & Locations - Poole Alcock LLP

Opening hours

Monday 09:00–17:15
Tuesday 09:00–17:15
Wednesday 09:00–17:15
Thursday 09:00–17:15
Friday 09:00–17:15 (Open)
Saturday (Closed)
Sunday (Closed)

3 The Quadrant, Warwick Road, Coventry, West Midlands, CV1 2DY

Reviews

5.0 /5 62 Reviews
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Clients say

What clients say about Poole Alcock LLP

Specialists in wills, lasting power of attorney, remortgages, residential and commercial conveyancing, probate, settlement agreements and employment matters. Clients praise deep technical knowledge and efficient, timely handling of complex and time critical matters. Valued soft skills include clear, jargon free explanations, friendly and personable staff, responsiveness, patience, professionalism and reassurance. The firm is described as proactive, supportive and reliable, delivering smooth, straightforward processes and strong communication throughout.

Friendly staff
Clear explanations
Fast service
Efficient process
Prompt communication
Knowledgeable team
Helpful advice
Smooth process
Trustworthy solicitors
Reassuring support

ReviewSolicitors Review List

Profile image of Kath Cap

Kath Cap

Verified
Mergers and Acquisitions Law

Commercial - Business Transfers

The work undertaken by the Commercial Department of Poole Alcock Limited on my behalf was ‘First Class’. My Solicitor, Sarah Jarrett and her team were amazing in the way they conducted things. Sarah was efficient, kept in regular contact with me and was so very friendly which made everything a lot easier for me.

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Claire

Verified
Company & Commercial

Really quick turnaround

Really quick turnaround, everyone I spoke to was very helpful and informative advice given. Would recommend.

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Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

We're delighted to hear that you experienced such a quick turnaround Claire and found everyone you spoke to to be helpful and informative. Providing clear advice and excellent client service is always our goal, so it's wonderful to know we met your expectations. We truly appreciate your recommendation and thank you for taking the time to share your experience.

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anonymous

Verified
Company & Commercial

Really great service

Jamie provided me with a really great service in my case

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Poole Alcock Review Administrator

Thank you for your very kind comment we are delighted that Jamie has been able to help and provided you with a really great service. Please get in touch if we can help further.

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anonymous

Verified
Company & Commercial

Really smooth process...

This was a really smooth process, Jamie was friendly and efficient

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Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for taking the time to complete the questionnaire and for the great 5 star review. We are delighted that you found the process to be really smooth and Jamie was friendly and efficient. Best wishes.

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kwakufa

Verified
Housing & Property

Telephone call concerning onboarding.

As part of a quote + collection of customer transaction scope, I had an email exchange and phone call with Duane L. This was all fine, quickly done and I have now assigned been assigned a legal team for my transaction.

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this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for your feedback Kwakufa. We’re glad to hear that your interactions with Duane were smooth and efficient. We’re pleased that you’ve now been assigned a legal team and look forward to supporting you through your transaction

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Other Reviews

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Alicia

Company & Commercial

Alicia

Very helpful and kind, got things done quickly and kept me updated on progress.

Reply by profile image of Jo Hughes

Jo Hughes

Hi Alicia. thank you for your great review and taking the time to leave us such lovely feedback its very much appreciated.

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garry

Company & Commercial

garry

Honest evaluation of our query, a warm welcome and even a smashing cup of coffee on our arrival Thank you

0
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Debbie

Company & Commercial

Debbie

Excellent service provided.

A representative from Poole Alcock LLP responded to this review

Thank you Debbie.

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Felicity

Company & Commercial

Felicity

Luke and Eve are incredibly responsive and very clear in their explanations. I would definitely recommend.

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A representative from Poole Alcock LLP responded to this review

Thank you for taking the time to leave this review and rating Felicity!

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Phil

Company & Commercial

Phil

Amazing service, knowledge and professionalism from Eve on a very tricky subject, great work, thank you very much.

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A representative from Poole Alcock LLP responded to this review

Thanks Phil. I am pleased to hear that Eve was able to help with your case.

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Reviews

4.9 /5 5611 Reviews
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Star rating
Review Source

Rating

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Clients say

What clients say about Poole Alcock LLP

Specialists in wills, lasting power of attorney, remortgages, residential and commercial conveyancing, probate, settlement agreements and employment matters. Clients praise deep technical knowledge and efficient, timely handling of complex and time critical matters. Valued soft skills include clear, jargon free explanations, friendly and personable staff, responsiveness, patience, professionalism and reassurance. The firm is described as proactive, supportive and reliable, delivering smooth, straightforward processes and strong communication throughout.

Friendly staff
Clear explanations
Fast service
Efficient process
Prompt communication
Knowledgeable team
Helpful advice
Smooth process
Trustworthy solicitors
Reassuring support

ReviewSolicitors Review List

Profile image of anonymous

anonymous

Smooth sailing all the way

Very pleased with the service provided by Poole Alcock, especially the care that Irini Shouman took in explaining all the legal paperwork. Highly recommended,

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Kaymen Lewis Johnson

Verified
Housing & Property

Aldermore Remortgage

Nothing was too much trouble for Chanel during the remortgage. Great communication and was always available on the phone when I needed my questions answered.

Legal experts tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you Kaymen for your kind review. We’re delighted to hear that Chanel made your remortgage process as smooth as possible. Providing clear communication, being readily available to answer questions, and offering supportive service throughout are all things she takes great pride in. We appreciate your feedback and wish you all the best for the future.

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Andrew Lewis

Verified
Housing & Property

Aldermore Remortgage

Chanel and the team were excellent throughout the process. Communication was consistently good, and Chanel was always happy to take my calls and answer any questions. At very short notice, she arranged for me to meet with a colleague to sign some documentation, as I was unable to arrange this through my local solicitors. Although this was a slightly stressful situation, I couldn’t fault Chanel and the team for their prompt response and willingness to help. The mortgage completion itself was handled efficiently and without any unnecessary stress, which was greatly appreciated. Money transfer was efficient and without issue Overall, I would happily rate the solicitors and the service provided 5 stars. I would have no hesitation in recommending your services to others. Thank you again to Chanel and the team for all their hard work.

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this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for taking the time to leave such a wonderful review Andrew. We’re delighted to hear that Chanel and the team provided excellent service throughout your remortgage and kept you well informed every step of the way. It’s especially pleasing to know that Chanel was always available to answer your questions and was able to quickly arrange for a colleague to assist with the signing of your documentation at short notice. We understand how important flexibility and support can be during a transaction, and we’re glad we could help make the process easier for you. We greatly appreciate your feedback and wish you all the very best for the future.

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Susan Hurry

Verified
Wills, Trusts & Probate

Will Revision

I've used Poole Alcock for over 50 years and wouldn't dream of going anywhere else. They are friendly, patient and answer every question no matter how silly it may be. The advice given is always spot on. Everything is explained clearly and in every day language, not in legalese.

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Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Susan thank you for your fantastic review and for placing your trust in Poole Alcock for over 50 years. We are truly honoured by your loyalty and continued confidence in our firm. It’s lovely to hear that you value our friendly and patient approach, and that our team has always taken the time to answer your questions and provide clear, practical advice. We strongly believe that legal matters should be explained in plain, straightforward language, so it’s especially rewarding to know that this has made a positive difference to your experience over the years. Your kind words mean a great deal to us. Thank you again for your continued support.

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J Heald

Verified
Wills, Trusts & Probate

Will Renewal

Married and moving time to update my will. Booked online appointment, so no travel or parking. Discussed my wishes and received advice. All very simple and straightforward.

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Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for the great 5 star review and congratulations on your marriage. We’re delighted to hear that updating your will was a simple and straightforward process. It’s great to know that the online appointment made things more convenient for you, and that you found the advice clear and helpful in discussing your wishes. Making legal matters accessible and easy to understand is something we always strive for. Thank you for choosing Poole Alcock. We wish you both every happiness for the future.

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Other Reviews

Profile image of Sara Newson

Sara Newson

Sara

A sincere thank you to Chanel at Poole Alcock, who went above and beyond to ensure my refinance completed within my requested timescales. Her effort and commitment made a real difference, and I greatly appreciated her help. Excellent service and thoroughly recommended.

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you Sara for your wonderful review. We are delighted to hear that Chanel was able to support you in completing your refinance within your desired timescales. Her dedication to providing exceptional client service is greatly appreciated, and we're pleased that her commitment and support made such a positive difference. Thank you for your recommendation and for choosing Poole Alcock.

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Robert Farr

Robert

Emily Brown and her team were great and super helpful throughout the whole conveyancing process.

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

We are happy to learn that you found Emily and her team to be super helpful and great throughout your whole conveyancing process. We hope to work with you again, very best wishes.

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James Davies

Housing & Property

James

Always friendly and welcoming, communication was great, never took long to get through to someone. Very thorough conveyancing process.

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Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

James we're delighted to hear that you found our team friendly and welcoming, with clear communication throughout. It's also great to know you felt supported by our thorough conveyancing process. We really appreciate your comments and wish you all the best in your new home.

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Megan Grant

Housing & Property

Megan Grant

The team at Poole Alcock Nantwich were absolutely fantastic throughout the purchase of my first home. Everything went through remarkably quickly, and their communication was top tier, always responsive and proactive. I wouldn't hesitate to recommend them to anyone. I did not expect it to be just two months between offering and getting the keys!

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Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for your wonderful feedback Megan. We're delighted to hear that the team at Nantwich made your first home purchase such a positive experience and that the process progressed so quickly. It's great to know that our communication and proactive approach helped things run smoothly, and we're thrilled that you were collecting the keys just two months after making your offer! Thank you for your recommendation, and we wish you many happy years in your new home.

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Charl Nicole

Housing & Property

Charl

Really good experience with James Williams’ team. They worked fast to get us moved along quickly and the communication was good, which typically is spotty with solicitors, so this was great and really made my experience easier and less stressful.

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Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for your wonderful feedback. We're delighted to hear that James Williams' team helped make your move progress quickly and efficiently. Clear communication is something we pride ourselves on, so it's especially rewarding to know this made the process easier and less stressful for you. We really appreciate your kind words and wish you all the best in your new home.

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