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Poole Alcock LLP

5.0 | 29 Reviews 29 Reviews | Banking
5,231 Total Company Reviews info icon Banking | info icon 5,231 Total Company Reviews Banking | info icon 5,231 Total Company Reviews

Chichester Enterprise Centre, Terminus Road, Chichester, West Sussex, PO19 8FY

Accepting new clients

Chichester Enterprise Centre, Terminus Road, Chichester, West Sussex, PO19 8FY

Regulated by:

The Solicitors Regulation Authority

Regulator ID: 8007212

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Poole Alcock LLP Review Scores & Client Satisfaction Overview

5.0
Excellent
95%+
Value for
Money
95%+
Success
Rate
95%+
Would
Recommend
Communication 4.9/5
Initial Impressions 4.9/5
Approachability 4.9/5
Documentation Accuracy 4.9/5
Legal Knowledge 4.9/5
Value for money 4.9/5

Accreditations

Poole Alcock LLP are accredited by

Children Law accreditation awarded to Poole Alcock LLP
Family Law Advanced accreditation awarded to Poole Alcock LLP
Criminal Litigation accreditation awarded to Poole Alcock LLP

Description

We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise.

Rankings by area of expertise

The rankings below show the areas of expertise that Poole Alcock LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Poole Alcock LLP Review Scores & Client Satisfaction Overview

4.9
Excellent
95%
Value for
Money
12% above
national average
95%+
Success
Rate
15% above
national average
95%+
Would
Recommend
16% above
national average
Communication 4.8/5
Initial Impressions 4.8/5
Approachability 4.8/5
Documentation Accuracy 4.8/5
Legal Knowledge 4.8/5
Value for money 4.8/5

Accreditations

Poole Alcock LLP are accredited by

Children Law accreditation awarded to Poole Alcock LLP
Family Law Advanced accreditation awarded to Poole Alcock LLP
Criminal Litigation accreditation awarded to Poole Alcock LLP

Description

We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise.

Rankings by area of expertise

The rankings below show the areas of expertise that Poole Alcock LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Contact & Locations - Poole Alcock LLP

Opening hours

Monday 09:00–17:15
Tuesday 09:00–17:15
Wednesday 09:00–17:15
Thursday 09:00–17:15
Friday 09:00–17:15 (Open)
Saturday (Closed)
Sunday (Closed)

Chichester Enterprise Centre, Terminus Road, Chichester, West Sussex, PO19 8FY

Reviews

5.0 /5 29 Reviews
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Clients say

What clients say about Poole Alcock LLP

The firm is strong in conveyancing, wills, probate, personal injury, employment and remortgage work, with clear legal knowledge and efficient, timely case handling. Clients praise fast turnarounds, proactive case management and successful outcomes. Valued soft skills include clear, jargon‑free communication, responsiveness, empathy, patience and professionalism; staff are described as friendly, approachable and organised, making complex processes straightforward and reassuring clients throughout.

Excellent communication
Prompt responses
Professional service
Clear explanations
Helpful staff
Efficient process
Knowledgeable team
Friendly approach
Quick turnaround
Stress-free experience

ReviewSolicitors Review List

Profile image of Lee Orchard

Lee Orchard

Verified
Housing & Property

Aldermore Remortgage - Excellent Service Throughout

Millie was fantastic. I was waiting for a Title Split before I could complete and it left us with 9 days to get the mortgage completed which she did. She was clear about all the things needed to be done and expedited my case so she could get the job done. I cannot fault Millie or Poole Alcock the service was A plus!!

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Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Lee thank you for your wonderful feedback. We're delighted to hear that Millie provided such fantastic service during what was clearly a time-sensitive process. With only nine days available to complete your mortgage after the Title Split was finalised, it's great to know that Millie kept everything moving forward, clearly explained what was needed, and worked hard to expedite your case to achieve a successful outcome. Her dedication and commitment to keeping things on track clearly made a real difference. We truly appreciate your kind words and are thrilled that you found the service from both Millie and Poole Alcock to be A plus. Thank you for taking the time to share your experience.

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John Earnshaw

Verified
Housing & Property

Aldermore Remortgage

Excellent communication and efficiency Aldermore Remortgage from Millie. Happy with service provided on this file.

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this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for your lovely feedback John. We're delighted to hear that you were happy with the service Millie provided. Excellent communication and efficiency are qualities we strive for, and we'll be sure to pass your kind comments on to her. 😊

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Jonathan Holt

Verified
Housing & Property

Aldermore Remortgage - Prompt and Responsive

I received an initial call at the beginning of the transaction and was advised that the case would be in a position to complete rather quickly. Any delays were caused by my clients solicitors not yourselves. Very good service, I was kept updated and calls were answered and dealt with each time I called to check on progression.

Legal experts tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you Jonathan for your wonderful feedback. We're happy to hear that you were kept well informed throughout the transaction and that the process progressed as expected. It's great to know that our team was responsive, kept you updated, and was always on hand to answer your queries. We really appreciate your kind comments and are pleased you were happy with the service provided. 😊

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Jonathan Holt

Verified
Housing & Property

Aldermore Remortgage - Prompt and Responsive

I received an initial call at the beginning of the transaction and was advised that the case would be in a position to complete rather quickly. Any delays were caused by my clients solicitors not yourselves. Very good service, I was kept updated and calls were answered and dealt with each time I called to check on progression.

Legal experts tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for your positive feedback Jonathan. I'm delighted to hear that your transaction progressed as expected and that the initial advice regarding timescales proved accurate. While there were some delays during the process, it's reassuring to know that these were outside of our control and that you remained satisfied with the service provided. We're pleased that you felt well informed throughout, and that your calls were answered promptly whenever you needed an update. Thank you for taking the time to share your experience – your comments are greatly appreciated.

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Matthew Pearson

Verified
Housing & Property

Aldermore Remortgage - Always Responsive and Helpful

Chanel couldn't have done more. She was responsive and helpful - Five Stars!

Legal experts tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

We're delighted to hear that Chanel provided such a positive experience. Her responsiveness, helpfulness, and dedication to supporting clients are qualities we value highly, so it's fantastic to know she made such a strong impression. Comments like "couldn't have done more" and a Five Star rating mean a great deal to us. We’ll be sure to pass on your kind words to Chanel – she will be thrilled to receive such recognition. ⭐⭐⭐⭐⭐

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Other Reviews

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Nathalie Gresty

Housing & Property

Nathalie Gresty

The service I received from Poole Alcock was excellent, making my experience of buying a house less stressful than I had anticipated.

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Gary Jones

Housing & Property

Gary Jones

We used Poole Alcock for both the sale of of our previous home and the purchase of our forever one. I wouldn't hesitate to recommend them to anybody requiring conveyancing for property sales or purchase. Their service was exemplary on both occasions from start to finish. Glad we used them.

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Emma coleman

Housing & Property

Emma coleman

James our solicitor helped us buy our home & then the freehold. Broke everything down for us to understand & his assistant was brilliant too

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Rob

Commercial Property

Rob Gleave

After a false start where I tried to use the existing 'family' solicitor, I felt it necessary to do a little research before awarding the work to another Solicitor. Having spoken with several local firms, Nicky Armstrong at Poole Alcock (Nantwich) immediately gave me the confidence I was looking for. We engaged Poole Alcock and have been delighted with their - and in particular Nicky Armstrong's - performance in negotiating a commercial land contract.

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A representative from Poole Alcock LLP responded to this review

Thank you Rob!

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Reviews

4.9 /5 5231 Reviews
Filter your results
Star rating
Review Source

Rating

Review Source

Clients say

What clients say about Poole Alcock LLP

The firm is strong in conveyancing, wills, probate, personal injury, employment and remortgage work, with clear legal knowledge and efficient, timely case handling. Clients praise fast turnarounds, proactive case management and successful outcomes. Valued soft skills include clear, jargon‑free communication, responsiveness, empathy, patience and professionalism; staff are described as friendly, approachable and organised, making complex processes straightforward and reassuring clients throughout.

Excellent communication
Prompt responses
Professional service
Clear explanations
Helpful staff
Efficient process
Knowledgeable team
Friendly approach
Quick turnaround
Stress-free experience

ReviewSolicitors Review List

Profile image of Christopher Lewis

Christopher Lewis

Verified
Housing & Property

Aldermore Remortgage - Brilliant and responsive Service

Olivia was brilliant, she was responsive and prompt. I am amazed at how quickly everything got turned around. 10 out of 10.

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anonymous

Verified
Employment

Efficient

Irini was efficient, she was fast, and she was helpful

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Alice Curry

Verified
Housing & Property

Really Helpful

Thank you so much for being so helpful throughout the process, we really appreciate it. Thank you!

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anonymous

Verified
Employment

Very pleased

Very pleased with the ease of instructing Jamie to act for me. I had prompt replies to any questions I had. It was a very smooth process and I would certainly recommend

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anonymous

Verified
Family Law

Really responsive

I have had dealings with other solicitors in the past and Kelly is really responsive in comparison. I feel like I am receiving value for money and I am satisfied with how things have been going so far and would recommend.

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Other Reviews

Profile image of Sherwin Fernandes

Sherwin Fernandes

Housing & Property

Sherwin

We found Poole Alcock after reading their Google reviews, and they definitely lived up to them! Although I was initially hesitant about not using a local solicitor, choosing them was one of the best decisions we made. A huge thank you to Kate and her team, who was fantastic throughout our house purchase. She was professional, responsive, and kept us updated every step of the way. The communication was excellent, everything was explained clearly, and the whole process was smooth and stress-free. We completed on our home much quicker than we thought possible.

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this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for your wonderful feedback Sherwin. We're delighted to hear that you chose Poole Alcock based on our Google reviews and that we lived up to your expectations. We understand that choosing a solicitor outside your local area can feel like a big decision, so it's especially rewarding to know that you found the experience so positive. We appreciate your kind comments and thank you for placing your trust in us.

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Mark Arnold

Housing & Property

Mark Arnold

Poole Alcock have been excellent to work with, keeping me informed and updated throughout the conveyancing process. They made the process very easy for me and I would certainly recommend them to anyone.

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for your 5 star review Mark, we are happy that you shared your positive experience with us and even more so that you will recommend us moving forward. Very best wishes.

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Lynne Henderson

Housing & Property

Lynne Henderson

Excellent. Easily contactable and very helpful with any questions regarding progress and concerns regarding the purchase of the property.

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Many thanks Lynne for the great 5 star review and your wonderful comments. We are very happy that you found us to be easily contactable and helpful with questions. It's great to know that your questions, concerns, and progress updates were handled promptly and professionally. We appreciate your kind comments and thank you for choosing Poole Alcock.

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Stephen Nevitt

Housing & Property

Stephen Nevitt

Excellent service in achieving a smooth purchase with no stress. The whole transaction was achieved with great efficiency and very timely.Maddie with Jodi and James Williams kept me well informed at all stages and the whole team were always courteous, upbeat and positive. My sincere gratitude to them all.

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Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

It's especially pleasing to know that Maddie, together with Jodi and James Williams, kept you well informed throughout every stage of the process. Providing clear communication, professionalism, and a positive approach is something we pride ourselves on, so we're thrilled that this was reflected in your experience. We will be sure to pass on your sincere gratitude to the team. Thank you for taking the time to share your comments and for trusting Poole Alcock with your matter.

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Rebecca Griffiths

Housing & Property

Rebecca Griffiths

Excellent and professional service provided throughout.

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Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for your feedback Rebecca. We're delighted to hear that you received excellent and professional service throughout your matter. Ensuring our clients feel supported and well looked after from start to finish is extremely important to us, and it's wonderful to know that this was reflected in your experience. We truly appreciate you taking the time to share your comments and thank you for choosing Poole Alcock.

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