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Poole Alcock LLP

4.3 | 22 Reviews 22 Reviews | Litigation
5,578 Total Company Reviews info icon Litigation | info icon 5,578 Total Company Reviews Litigation | info icon 5,578 Total Company Reviews

Unit 2, Falcon Gate, Falcon Way, Shire Park, Welwyn Garden City, Hertfordshire, AL7 1TW

Accepting new clients

Unit 2, Falcon Gate, Falcon Way, Shire Park, Welwyn Garden City, Hertfordshire, AL7 1TW

Regulated by:

The Solicitors Regulation Authority

Regulator ID: 8009093

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Poole Alcock LLP Review Scores & Client Satisfaction Overview

4.3
Excellent
85%
Value for
Money
Value for money: 85%
77%
Success
Rate
Satisfied with outcome: 77%
73%
Would
Recommend
Would recommend to friends and family: 73%
Communication 4.3/5
Initial Impressions 4.8/5
Approachability 4.3/5
Documentation Accuracy 4.6/5
Legal Knowledge 4.5/5
Value for money 4.3/5

Accreditations

Poole Alcock LLP are accredited by

Children Law accreditation awarded to Poole Alcock LLP
Family Law Advanced accreditation awarded to Poole Alcock LLP
Criminal Litigation accreditation awarded to Poole Alcock LLP

Description

We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise.

Rankings by area of expertise

The rankings below show the areas of expertise that Poole Alcock LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Poole Alcock LLP Review Scores & Client Satisfaction Overview

4.9
Excellent
95%
Value for
Money
Value for money: 95%
12% above
national average
95%+
Success
Rate
Satisfied with outcome: 95%+
15% above
national average
95%+
Would
Recommend
Would recommend to friends and family: 95%+
16% above
national average
Communication 4.8/5
Initial Impressions 4.8/5
Approachability 4.8/5
Documentation Accuracy 4.8/5
Legal Knowledge 4.8/5
Value for money 4.8/5

Accreditations

Poole Alcock LLP are accredited by

Children Law accreditation awarded to Poole Alcock LLP
Family Law Advanced accreditation awarded to Poole Alcock LLP
Criminal Litigation accreditation awarded to Poole Alcock LLP

Description

We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise.

Rankings by area of expertise

The rankings below show the areas of expertise that Poole Alcock LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Contact & Locations - Poole Alcock LLP

Opening hours

Monday 09:00–17:15
Tuesday 09:00–17:15
Wednesday 09:00–17:15
Thursday 09:00–17:15
Friday 09:00–17:15
Saturday (Closed)
Sunday (Closed)

Unit 2, Falcon Gate, Falcon Way, Shire Park, Welwyn Garden City, Hertfordshire, AL7 1TW

Reviews

4.3 /5 22 Reviews
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Clients say

What clients say about Poole Alcock LLP

Clients praise the firm for expertise in residential conveyancing, remortgages, wills, lasting powers of attorney, probate, settlement agreements, family matters and immigration work. Reviews highlight strong technical knowledge, clear guidance, practical advice and efficient handling of time sensitive cases. Clients especially value the team’s friendly, approachable and reassuring manner, alongside prompt communication, professionalism, patience and genuine support. The firm is also consistently described as responsive, thorough and easy to deal with, making complex legal matters feel straightforward and less stressful.

Professional service
Friendly approach
Clear explanations
Prompt responses
Efficient process
Helpful advice
Approachable staff
Stress free
Good communication
Knowledgeable team

ReviewSolicitors Review List

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anonymous

Litigation

A Huge Relief After Two Years of Stress

“After carrying the burden of my legal matter for over two years, my first call with Sarah-Jane left me feeling genuinely relieved and far less stressed. She was professional, understanding, and took the time to really listen to my situation. Her outstanding knowledge of trustee disputes was immediately clear, and she was able to explain a range of possible solutions to my problem in a way that gave me confidence and reassurance. I came away from the conversation feeling supported, informed, and optimistic for the first time in a long while. I would highly recommend Sarah-Jane to anyone seeking knowledgeable and compassionate legal advice.”

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Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for sharing such thoughtful feedback. We’re so pleased to hear that your first conversation with Sarah-Jane made such a positive difference after what has clearly been a long and challenging experience. It’s great to know that she was able to put you at ease, listen carefully, and support you in a professional and understanding way. Your comments mean a great deal, and we’ll be sure to pass them on to Sarah-Jane. If there’s anything further we can assist you with, please don’t hesitate to get in touch.

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Anonymous

Verified
Consumer

Not just a great lawyer, but a really great person too...

I approached Dan Brooks at Poole Alcock for advice on a litigation matter. However, whilst the reason for reaching out to Dan was that I obviously needed his support as a lawyer, his overall approach and demeanour throughout the case meant that he made a tough time in my life a little less stressful, and gave me peace of mind when I needed it the most. A great lawyer, but also a great person too. I would highly recommend Dan to anyone seeing litigation advice.

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Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for your thoughtful feedback. We’re very glad to hear that Dan’s approach and support helped make a tough period more manageable for you. Your kind words will mean a great deal to him and are truly appreciated.

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Anonymous

Verified
Consumer

Litigation case

I had a very positive experience with solicitor, Dan Brooks who handled my case. I was kept informed regularly throughout. Dan handled my case with professional knowledge, expertise and support.

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this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for completing the questionnaire and for the wonderful review. We are delighted that Dan has been able to help you in this matter and hope to work with you again in the future. Kind regards

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Christian

The solicitor who billed but who was never available

No replies to my emails and no answer to telephone calls, on one occasion I had to contact Poole Alcock general enquires phone number so they could pass on a message to her to contact me whilst I was a paying client. There were missed attachments from emails I had to chase and poor grammar when I received emails back. She also missed exchange dates from the other party, her response was it was just a purposed date. Eventually I had enough and emailed Chloe stating I no longer wished to work with her, to which I had no response. I followed up 2 days later, again no response. To my shock Chloe then sent the party I was dealing with my full financial records. This fully exposed me and next solicitor who would be replacing Chloe. Her response to this was I had to understand she is busy with other clients. She was great at the start, but when a contract had been signed and billing began the service fell off a cliff.

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Paul

Verified
Consumer

So helpful

I spoke with Sarah Jayne today on a matter of litigation. She called me at the appointed time and immediately impressed me with her understanding of what had been discussed with her colleague. Her advice was both considered and knowledgeable. I was also impressed by her logic and integrity in not simply racking up a large fee for costs that could not be later recovered. I won’t hesitate to consider using this firm going forward

Solicitors tagged in
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Reply by profile image of Jo Hughes

Jo Hughes

Hi Paul thank you very much for this amazing review, we will pass on your lovely word to Sarah Jane and we hope to work with you again in the future, all the best.

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Other Reviews

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Michelle

Employment

Michelle

Easy process to speak to a solicitor. All staff very helpful, giving full and detailed advice at every stage. Liaised with my company on my behalf once we have reviewed the necessary documents

Reply by profile image of Jo Hughes

Jo Hughes

Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.

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G

Family Law

A client

The team at Poole Alcock have shown a high degree of professional with my case. Lisa Ball has shown a very strong interest and determination to succeed and giving 5 stars is a bit of an insult, as it should be 10 stars, plus.

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Reply by profile image of Georgina Emery

Georgina Emery

Thank you so much for your review. We shall ensure to pass on your comments to Lisa.

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Ian

Employment

Ian

Jamie was helping me on a redundancy agreement he fought to get everything I was entitled to. he was very honest, extremely knowledgeable and available whenever I had any questions outside of normal meeting times. Superb service would highly recommend

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A representative from Poole Alcock LLP responded to this review

We really appreciate these kind words Ian and hope to work with you again in the future!

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Trevor

Trevor

Reassured every step of the way through the process. Great communication even without meeting due to covid 19. A truly professional team offering a quality service. Thank you

A representative from Poole Alcock LLP responded to this review

Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.

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Reviews

4.9 /5 5578 Reviews
Filter your results
Star rating
Review Source

Rating

Review Source

Clients say

What clients say about Poole Alcock LLP

Clients praise the firm for expertise in residential conveyancing, remortgages, wills, lasting powers of attorney, probate, settlement agreements, family matters and immigration work. Reviews highlight strong technical knowledge, clear guidance, practical advice and efficient handling of time sensitive cases. Clients especially value the team’s friendly, approachable and reassuring manner, alongside prompt communication, professionalism, patience and genuine support. The firm is also consistently described as responsive, thorough and easy to deal with, making complex legal matters feel straightforward and less stressful.

Professional service
Friendly approach
Clear explanations
Prompt responses
Efficient process
Helpful advice
Approachable staff
Stress free
Good communication
Knowledgeable team

ReviewSolicitors Review List

Profile image of Sandra Spear

Sandra Spear

Verified
Housing & Property

Excellent customer service

Very friendly and knowledgeable. Explained the process really well.

Legal experts tagged in
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anonymous

Verified
Wills, Trusts & Probate

Will & LPA

I was very impressed with the professionalism, competence and friendly manner of the solicitor.

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this review

0
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Helen

Verified
Employment

Professional, speedy + informative

I received a professional, speedy + informative service from Elinor and the team. Everyone I spoke with was incredibly friendly - thank you for the support.

Legal experts tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you Helen for your kind review. We’re delighted to hear that Elinor and the team provided a professional, speedy, informative, and efficient service throughout. It’s especially pleasing to know that you found everyone friendly and supportive. We really appreciate your feedback and wish you all the best for the future.

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Rob Gray

Employment

Settlement

Excellent service. Professional and friendly.

Solicitors tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for taking the time to complete the questionnaire and the great 5 star review Rob. We are very happy that you found Tim to be professional and friendly and provided you with excellent service. Very best wishes.

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Mark

Verified
Employment

Quick turnaround + helpful advice

Elinor was very helpful and I appreciated her advice. Quick turnaround from my initial enquiry to the advice meeting - would recommend.

Legal experts tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for your kind review Mark. We’re glad to hear that Elinor was able to provide helpful advice and support, and that you were pleased with the quick turnaround from your initial enquiry to your meeting. Your recommendation is greatly appreciated, and we wish you all the best for the future.

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Other Reviews

Profile image of Sara Newson

Sara Newson

Sara

A sincere thank you to Chanel at Poole Alcock, who went above and beyond to ensure my refinance completed within my requested timescales. Her effort and commitment made a real difference, and I greatly appreciated her help. Excellent service and thoroughly recommended.

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you Sara for your wonderful review. We are delighted to hear that Chanel was able to support you in completing your refinance within your desired timescales. Her dedication to providing exceptional client service is greatly appreciated, and we're pleased that her commitment and support made such a positive difference. Thank you for your recommendation and for choosing Poole Alcock.

0
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Robert Farr

Robert

Emily Brown and her team were great and super helpful throughout the whole conveyancing process.

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

We are happy to learn that you found Emily and her team to be super helpful and great throughout your whole conveyancing process. We hope to work with you again, very best wishes.

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James Davies

Housing & Property

James

Always friendly and welcoming, communication was great, never took long to get through to someone. Very thorough conveyancing process.

Solicitors tagged in
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Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

James we're delighted to hear that you found our team friendly and welcoming, with clear communication throughout. It's also great to know you felt supported by our thorough conveyancing process. We really appreciate your comments and wish you all the best in your new home.

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Megan Grant

Housing & Property

Megan Grant

The team at Poole Alcock Nantwich were absolutely fantastic throughout the purchase of my first home. Everything went through remarkably quickly, and their communication was top tier, always responsive and proactive. I wouldn't hesitate to recommend them to anyone. I did not expect it to be just two months between offering and getting the keys!

Solicitors tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for your wonderful feedback Megan. We're delighted to hear that the team at Nantwich made your first home purchase such a positive experience and that the process progressed so quickly. It's great to know that our communication and proactive approach helped things run smoothly, and we're thrilled that you were collecting the keys just two months after making your offer! Thank you for your recommendation, and we wish you many happy years in your new home.

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Charl Nicole

Housing & Property

Charl

Really good experience with James Williams’ team. They worked fast to get us moved along quickly and the communication was good, which typically is spotty with solicitors, so this was great and really made my experience easier and less stressful.

Solicitors tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for your wonderful feedback. We're delighted to hear that James Williams' team helped make your move progress quickly and efficiently. Clear communication is something we pride ourselves on, so it's especially rewarding to know this made the process easier and less stressful for you. We really appreciate your kind words and wish you all the best in your new home.

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