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Poole Alcock LLP

4.9 | 256 Reviews 256 Reviews | Commercial Property
5,475 Total Company Reviews info icon Commercial Property | info icon 5,475 Total Company Reviews Commercial Property | info icon 5,475 Total Company Reviews

Chichester Enterprise Centre, Terminus Road, Chichester, West Sussex, PO19 8FY

Accepting new clients

Chichester Enterprise Centre, Terminus Road, Chichester, West Sussex, PO19 8FY

Regulated by:

The Solicitors Regulation Authority

Regulator ID: 8007212

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Poole Alcock LLP Review Scores & Client Satisfaction Overview

4.9
Excellent
95%+
Value for
Money
95%+
Success
Rate
95%+
Would
Recommend
Communication 4.9/5
Initial Impressions 4.9/5
Approachability 4.9/5
Documentation Accuracy 4.9/5
Legal Knowledge 4.9/5
Value for money 4.8/5

Accreditations

Poole Alcock LLP are accredited by

Children Law accreditation awarded to Poole Alcock LLP
Family Law Advanced accreditation awarded to Poole Alcock LLP
Criminal Litigation accreditation awarded to Poole Alcock LLP

Description

We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise.

Rankings by area of expertise

The rankings below show the areas of expertise that Poole Alcock LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Poole Alcock LLP Review Scores & Client Satisfaction Overview

4.8
Excellent
95%
Value for
Money
12% above
national average
95%+
Success
Rate
15% above
national average
95%+
Would
Recommend
16% above
national average
Communication 4.8/5
Initial Impressions 4.8/5
Approachability 4.8/5
Documentation Accuracy 4.8/5
Legal Knowledge 4.8/5
Value for money 4.8/5

Accreditations

Poole Alcock LLP are accredited by

Children Law accreditation awarded to Poole Alcock LLP
Family Law Advanced accreditation awarded to Poole Alcock LLP
Criminal Litigation accreditation awarded to Poole Alcock LLP

Description

We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise.

Rankings by area of expertise

The rankings below show the areas of expertise that Poole Alcock LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Contact & Locations - Poole Alcock LLP

Opening hours

Monday 09:00–17:15
Tuesday 09:00–17:15
Wednesday 09:00–17:15
Thursday 09:00–17:15
Friday 09:00–17:15
Saturday (Closed)
Sunday (Closed)

Chichester Enterprise Centre, Terminus Road, Chichester, West Sussex, PO19 8FY

Reviews

4.9 /5 256 Reviews
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Rating

Review Source

Clients say

What clients say about Poole Alcock LLP

Clients consistently praise the firm’s expertise across conveyancing, remortgages, wills, LPAs, family matters, employment and redundancy advice, and personal injury claims. Reviews highlight clear, practical guidance, strong legal knowledge, and an ability to explain complex issues in plain English. Clients also value the firm’s prompt turnaround, efficiency and attention to deadlines. Soft skills frequently mentioned include friendliness, professionalism, empathy, patience, responsiveness and reassurance, with many saying the team made stressful situations feel straightforward, supportive and well managed.

Clear communication
Quick turnaround
Friendly staff
Professional service
Helpful advice
Efficient process
Supportive team
Knowledgeable solicitors
Easy to deal
Stress-free experience

ReviewSolicitors Review List

Profile image of Kristopher McLean

Kristopher McLean

Verified
Housing & Property

Aldermore Remortgage - Kind and Professional

Harry provided a good service thrughout, he was kind, nice, professional and always updating me. I didn't have to chase him like other companies in the past. I have recommended Poole Alcock to others Thank you for everything you did Harry,and how fast you got it through. Mich appreciated, there should be more like you!

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Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for taking the time to leave such a wonderful review Kristopher. We are delighted to hear that Harry provided a professional, friendly, and efficient service throughout your matter. It's especially pleasing to know that his regular updates meant you never felt the need to chase for information, and that he was able to progress everything so quickly for you. Your recommendation of Poole Alcock to others is greatly appreciated and means a lot to us. We will be sure to pass your kind comments on to Harry. Thank you again for your feedback, and we wish you all the very best for the future.

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Estelle Lord

Verified
Housing & Property

On the ball, excellent service provided - Aldermore Remortgage

Chanel was the casehandler for my file, she provided excellent service, was really professional and completed the transaction very quickly. Would definately recommend Poole Alcock. Chanel was on the ball and very quick at responding. She made my mortgage effortless alongside my broker. This remortgage has changed my life for the better.

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Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you Estelle for your kind feedback. We're delighted to hear that Chanel provided such a professional and efficient service throughout your remortgage. It's great to know her quick responses and proactive approach helped make the process seamless alongside your broker. We really appreciate your recommendation and will be sure to pass your comments on to Chanel. Thank you for choosing Poole Alcock, and we wish you all the best for the future.

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Mark Watts

Verified
Housing & Property

Excellent service throughout - Aldermore Remortgage

Chanel was excellent. Updates were delivered in a timely manner and was detailed. Excellent service was provided throughout the remortgage transaction. Would definately recommend Poole Alcock.

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Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Mark we're delighted to hear that Chanel provided excellent service throughout your remortgage, keeping you updated with clear and timely communication every step of the way. We really appreciate your recommendation of Poole Alcock and will be sure to pass your comments on to Chanel. Thank you for choosing us.

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anonymous

Verified
Housing & Property

Communication was the main positive for me - Aldermore Remortgage

Chanel handled my remortgage and I felt that communication was easy, timelines were efficient and there was a good level of understanding on the process. Easily give 5 stars and would recommend Poole Alcock

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Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

We're very happy to hear that Chanel made your remortgage process straightforward, with clear communication, efficient timescales, and expert guidance throughout. We greatly appreciate your 5-star recommendation and will be sure to pass your comments on to Chanel. Thank you for choosing Poole Alcock.

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anonymous

Verified
Housing & Property

Remortgage

The service throughout the transaction was really good. Everything went through as expected.

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Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for your positive feedback. It's great to hear that everything went through as expected and that you were pleased with the service you received throughout the transaction. We appreciate your support and wish you all the best.

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Other Reviews

Profile image of Dave Ball

Dave Ball

Housing & Property

Dave

Fantastic service, efficient, knowledgeable and responsive. Best conveyancing service I have ever received.

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Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for your fantastic feedback. We're delighted to hear that you found our service efficient, knowledgeable, and responsive. Knowing that this was the best conveyancing service you have ever received means a great deal to us. We truly appreciate your kind words.

0
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Mark Arnold

Housing & Property

Mark Arnold

Poole Alcock have been excellent to work with, keeping me informed and updated throughout the conveyancing process. They made the process very easy for me and I would certainly recommend them to anyone.

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for your 5 star review Mark, we are happy that you shared your positive experience with us and even more so that you will recommend us moving forward. Very best wishes.

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Stephen Nevitt

Housing & Property

Stephen Nevitt

Excellent service in achieving a smooth purchase with no stress. The whole transaction was achieved with great efficiency and very timely.Maddie with Jodi and James Williams kept me well informed at all stages and the whole team were always courteous, upbeat and positive. My sincere gratitude to them all.

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this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

It's especially pleasing to know that Maddie, together with Jodi and James Williams, kept you well informed throughout every stage of the process. Providing clear communication, professionalism, and a positive approach is something we pride ourselves on, so we're thrilled that this was reflected in your experience. We will be sure to pass on your sincere gratitude to the team. Thank you for taking the time to share your comments and for trusting Poole Alcock with your matter.

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Helen Nightingale

Housing & Property

Helen

Kate and all her team were helpful, clear and accommodating to the different needs of the family. The charges were fair and communication was always timely. They processed the purchase as quickly as possible, but still did a thorough job. I would have no qualms in recommending them.

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Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you very much for your thoughtful feedback Helen. We’re delighted to hear that Kate and her team were helpful, clear, and accommodating to your family’s needs throughout the process. It’s especially pleasing to know that communication was timely, the work was carried out thoroughly, and that everything was handled efficiently while remaining fairly priced. Your recommendation means a great deal to us, and we truly appreciate you taking the time to share your experience.

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Matthew Eldridge

Housing & Property

Matthew Eldridge

I have bought 5 properties through Poole Allcock and James and his team have always been efficient and professional

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Poole Alcock Review Administrator

Thank you for your continued support Matthew. We’re delighted to hear that you’ve chosen Poole Alcock and James’s team for multiple property purchases and that their efficiency and professionalism have remained consistent throughout. It means a great deal to us to have earned your trust time and again. We truly appreciate your loyalty and look forward to assisting you again in the future.

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Reviews

4.8 /5 5475 Reviews
Filter your results
Star rating
Review Source

Rating

Review Source

Clients say

What clients say about Poole Alcock LLP

Clients consistently praise the firm’s expertise across conveyancing, remortgages, wills, LPAs, family matters, employment and redundancy advice, and personal injury claims. Reviews highlight clear, practical guidance, strong legal knowledge, and an ability to explain complex issues in plain English. Clients also value the firm’s prompt turnaround, efficiency and attention to deadlines. Soft skills frequently mentioned include friendliness, professionalism, empathy, patience, responsiveness and reassurance, with many saying the team made stressful situations feel straightforward, supportive and well managed.

Clear communication
Quick turnaround
Friendly staff
Professional service
Helpful advice
Efficient process
Supportive team
Knowledgeable solicitors
Easy to deal
Stress-free experience

ReviewSolicitors Review List

Profile image of Kevin McDonnell

Kevin McDonnell

Verified
Housing & Property

Aldermore Remortgage

We received quick responses from Chanel who was very polite and the remortgage was prompt.

Legal experts tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for your kind feedback Kevin. We're delighted to hear that Chanel provided prompt, polite service and made your remortgage process quick and straightforward. We really appreciate your recommendation and wish you all the best.

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Gita Patel

Verified
Housing & Property

Aldermore Remortgage

Chanel provided very prompt correspondence throughout and was always on hand to provide guidance.

Legal experts tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for your lovely feedback Gita. We're pleased to hear that Chanel provided prompt communication and helpful guidance throughout the process. We appreciate your kind words and wish you all the best.

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Profile image of Helen Kay

Helen Kay

Verified
Wills, Trusts & Probate

Review

It was very good, and everyone was very helpful. Would definitely recommend.

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Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for your feedback. We're delighted to hear you found our service very good and that our team was helpful throughout. Thank you for your recommendation Helen, it is greatly appreciated.

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anonymous

Verified
Wills, Trusts & Probate

Power of Attorney Etc

Everything done as expected and Selina was very professional. No complaints whatsever.

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Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

We're delighted to hear everything went as expected and that Selina provided a professional service throughout. We appreciate your kind words and are pleased we could assist you.

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Anonymous

Verified

Settlement Agreement

Very informative and supportive services provided. Highly recommended.

Solicitors tagged in
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Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

We're pleased to hear you found our service informative and supportive throughout. Your recommendation means a great deal to us, and we truly appreciate you taking the time to share your experience.

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Other Reviews

Profile image of Charl Nicole

Charl Nicole

Charl

Really good experience with James Williams’ team. They worked fast to get us moved along quickly and the communication was good, which typically is spotty with solicitors, so this was great and really made my experience easier and less stressful.

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for your wonderful feedback. We're delighted to hear that James Williams' team helped make your move progress quickly and efficiently. Clear communication is something we pride ourselves on, so it's especially rewarding to know this made the process easier and less stressful for you. We really appreciate your kind words and wish you all the best in your new home.

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Allan Henshall

Allan Henshall

Very professional and good value for money

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Many thanks Allan for your review. We're pleased that you were happy with both the service you received and the value we provided. Your feedback means a lot to us.

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A Deramchi

Employment

A client

Efficient, easy to contact and helpful.

Solicitors tagged in
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Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for your feedback. We are pleased you found the service efficient, easy to access, and helpful. Your kind comments are greatly appreciated.

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Andrew Whelan

Employment

Andrew

Excellent service from the very first phone call to the completion of my requirement. Thank you Elinor and Kellie.

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Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for taking the time to share your feedback Andrew. We're so pleased that Elinor and Kellie were able to help and make the process smooth from start to finish. Your kind words are greatly appreciated.

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JOHN JAMES BARBER

Family Law

JOHN JAMES BARBER

Communications and interactions with Erin and Ella were brilliant throughout! The team provided friendly, efficient, proactive, service that made a challenging marital separation as clear and concise. From initial discussions to onboarding, progression and decision making meetings, Poole Alcock were great. I would highly recommend Poole Alcock for family legal and financial settlement matters.

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this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for your wonderful feedback John. We are delighted to hear that Erin and Ella provided friendly, efficient, and proactive support throughout your matter. We appreciate your kind words and are pleased that they helped make a challenging situation feel clearer and more manageable. Your feedback will be shared with them both.

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