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Poole Alcock LLP

4.9 | 247 Reviews 247 Reviews | Commercial Property
5,231 Total Company Reviews info icon Commercial Property | info icon 5,231 Total Company Reviews Commercial Property | info icon 5,231 Total Company Reviews

Chichester Enterprise Centre, Terminus Road, Chichester, West Sussex, PO19 8FY

Accepting new clients

Chichester Enterprise Centre, Terminus Road, Chichester, West Sussex, PO19 8FY

Regulated by:

The Solicitors Regulation Authority

Regulator ID: 8007212

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Poole Alcock LLP Review Scores & Client Satisfaction Overview

4.9
Excellent
95%+
Value for
Money
95%+
Success
Rate
95%+
Would
Recommend
Communication 4.9/5
Initial Impressions 4.9/5
Approachability 4.9/5
Documentation Accuracy 4.9/5
Legal Knowledge 4.9/5
Value for money 4.8/5

Accreditations

Poole Alcock LLP are accredited by

Children Law accreditation awarded to Poole Alcock LLP
Family Law Advanced accreditation awarded to Poole Alcock LLP
Criminal Litigation accreditation awarded to Poole Alcock LLP

Description

We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise.

Rankings by area of expertise

The rankings below show the areas of expertise that Poole Alcock LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Poole Alcock LLP Review Scores & Client Satisfaction Overview

4.9
Excellent
95%
Value for
Money
12% above
national average
95%+
Success
Rate
15% above
national average
95%+
Would
Recommend
16% above
national average
Communication 4.8/5
Initial Impressions 4.8/5
Approachability 4.8/5
Documentation Accuracy 4.8/5
Legal Knowledge 4.8/5
Value for money 4.8/5

Accreditations

Poole Alcock LLP are accredited by

Children Law accreditation awarded to Poole Alcock LLP
Family Law Advanced accreditation awarded to Poole Alcock LLP
Criminal Litigation accreditation awarded to Poole Alcock LLP

Description

We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise.

Rankings by area of expertise

The rankings below show the areas of expertise that Poole Alcock LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Contact & Locations - Poole Alcock LLP

Opening hours

Monday 09:00–17:15
Tuesday 09:00–17:15
Wednesday 09:00–17:15
Thursday 09:00–17:15
Friday 09:00–17:15 (Open)
Saturday (Closed)
Sunday (Closed)

Chichester Enterprise Centre, Terminus Road, Chichester, West Sussex, PO19 8FY

Reviews

4.9 /5 247 Reviews
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Rating

Review Source

Clients say

What clients say about Poole Alcock LLP

The firm is strong in conveyancing, wills, probate, personal injury, employment and remortgage work, with clear legal knowledge and efficient, timely case handling. Clients praise fast turnarounds, proactive case management and successful outcomes. Valued soft skills include clear, jargon‑free communication, responsiveness, empathy, patience and professionalism; staff are described as friendly, approachable and organised, making complex processes straightforward and reassuring clients throughout.

Excellent communication
Prompt responses
Professional service
Clear explanations
Helpful staff
Efficient process
Knowledgeable team
Friendly approach
Quick turnaround
Stress-free experience

ReviewSolicitors Review List

Profile image of Christopher Lewis

Christopher Lewis

Verified
Housing & Property

Aldermore Remortgage - Brilliant and responsive Service

Olivia was brilliant, she was responsive and prompt. I am amazed at how quickly everything got turned around. 10 out of 10.

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Wayne Quinton

Verified
Housing & Property

Aldermore Remortgage - Highly Recommend

Millie provided an excellent service from start to finish. Millie was clear and concise with all enquiries and dealt with everything in a timely manner, meaning we could complete the remortgage at our earliest convenience.

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Lee Orchard

Verified
Housing & Property

Aldermore Remortgage - Excellent Service Throughout

Millie was fantastic. I was waiting for a Title Split before I could complete and it left us with 9 days to get the mortgage completed which she did. She was clear about all the things needed to be done and expedited my case so she could get the job done. I cannot fault Millie or Poole Alcock the service was A plus!!

Legal experts tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Lee thank you for your wonderful feedback. We're delighted to hear that Millie provided such fantastic service during what was clearly a time-sensitive process. With only nine days available to complete your mortgage after the Title Split was finalised, it's great to know that Millie kept everything moving forward, clearly explained what was needed, and worked hard to expedite your case to achieve a successful outcome. Her dedication and commitment to keeping things on track clearly made a real difference. We truly appreciate your kind words and are thrilled that you found the service from both Millie and Poole Alcock to be A plus. Thank you for taking the time to share your experience.

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Vimal Morjaria

Verified
Housing & Property

Aldermore Remortgage

Harry communicated very efficiently and was always available to answer any question I raised.

Legal experts tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for the 5 star review Vimal, we are very happy that Harry has been able to answer all of your questions and communicated very efficiently. We look forward to working with you again.

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Aiden Poulton

Verified
Housing & Property

Aldermore Remortgage - Very Knowledgeable

Chanel is very good, she answers the phone rather than using the 'can you send an email reception block' works fast, provides updates is very knowledgeable and communicates in clear plain English.

Legal experts tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for your positive feedback Aiden. I’m pleased to hear that Chanel has been so helpful and responsive. She consistently demonstrates excellent customer service by answering calls promptly, working efficiently, providing regular updates, and using clear, straightforward communication. It's great to know that her knowledge and proactive approach have made such a positive difference to your experience.

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Other Reviews

Profile image of Mark Arnold

Mark Arnold

Housing & Property

Mark Arnold

Poole Alcock have been excellent to work with, keeping me informed and updated throughout the conveyancing process. They made the process very easy for me and I would certainly recommend them to anyone.

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for your 5 star review Mark, we are happy that you shared your positive experience with us and even more so that you will recommend us moving forward. Very best wishes.

0
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Stephen Nevitt

Housing & Property

Stephen Nevitt

Excellent service in achieving a smooth purchase with no stress. The whole transaction was achieved with great efficiency and very timely.Maddie with Jodi and James Williams kept me well informed at all stages and the whole team were always courteous, upbeat and positive. My sincere gratitude to them all.

Solicitors tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

It's especially pleasing to know that Maddie, together with Jodi and James Williams, kept you well informed throughout every stage of the process. Providing clear communication, professionalism, and a positive approach is something we pride ourselves on, so we're thrilled that this was reflected in your experience. We will be sure to pass on your sincere gratitude to the team. Thank you for taking the time to share your comments and for trusting Poole Alcock with your matter.

0
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Matthew Eldridge

Housing & Property

Matthew Eldridge

I have bought 5 properties through Poole Allcock and James and his team have always been efficient and professional

Solicitors tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for your continued support Matthew. We’re delighted to hear that you’ve chosen Poole Alcock and James’s team for multiple property purchases and that their efficiency and professionalism have remained consistent throughout. It means a great deal to us to have earned your trust time and again. We truly appreciate your loyalty and look forward to assisting you again in the future.

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Helen Nightingale

Housing & Property

Helen

Kate and all her team were helpful, clear and accommodating to the different needs of the family. The charges were fair and communication was always timely. They processed the purchase as quickly as possible, but still did a thorough job. I would have no qualms in recommending them.

Solicitors tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you very much for your thoughtful feedback Helen. We’re delighted to hear that Kate and her team were helpful, clear, and accommodating to your family’s needs throughout the process. It’s especially pleasing to know that communication was timely, the work was carried out thoroughly, and that everything was handled efficiently while remaining fairly priced. Your recommendation means a great deal to us, and we truly appreciate you taking the time to share your experience.

0
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lynn elizabeth douce

Housing & Property

lynn elizabeth douce

Extreamly satified with everthing that they did. It was a very quick sale. Very lovely people. As i am disable they let me see them in the meeting room, which was very light and airy. Offered drinks, which was very welcoming.

Solicitors tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for your wonderful feedback, such a lovely review. We’re delighted to hear that you were extremely satisfied with our service Lynn and that the sale was completed quickly. It’s great to know that our team made you feel comfortable and welcome, accommodating your needs and providing a pleasant environment during your visit. Your kind words mean a lot to us, I will ensure I pass them onto James and his team.

0
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Reviews

4.9 /5 5231 Reviews
Filter your results
Star rating
Review Source

Rating

Review Source

Clients say

What clients say about Poole Alcock LLP

The firm is strong in conveyancing, wills, probate, personal injury, employment and remortgage work, with clear legal knowledge and efficient, timely case handling. Clients praise fast turnarounds, proactive case management and successful outcomes. Valued soft skills include clear, jargon‑free communication, responsiveness, empathy, patience and professionalism; staff are described as friendly, approachable and organised, making complex processes straightforward and reassuring clients throughout.

Excellent communication
Prompt responses
Professional service
Clear explanations
Helpful staff
Efficient process
Knowledgeable team
Friendly approach
Quick turnaround
Stress-free experience

ReviewSolicitors Review List

Profile image of Christopher Lewis

Christopher Lewis

Verified
Housing & Property

Aldermore Remortgage - Brilliant and responsive Service

Olivia was brilliant, she was responsive and prompt. I am amazed at how quickly everything got turned around. 10 out of 10.

Legal experts tagged in
this review

0
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anonymous

Verified
Employment

Efficient

Irini was efficient, she was fast, and she was helpful

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0
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Alice Curry

Verified
Housing & Property

Really Helpful

Thank you so much for being so helpful throughout the process, we really appreciate it. Thank you!

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anonymous

Verified
Employment

Very pleased

Very pleased with the ease of instructing Jamie to act for me. I had prompt replies to any questions I had. It was a very smooth process and I would certainly recommend

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anonymous

Verified
Family Law

Really responsive

I have had dealings with other solicitors in the past and Kelly is really responsive in comparison. I feel like I am receiving value for money and I am satisfied with how things have been going so far and would recommend.

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Other Reviews

Profile image of Sherwin Fernandes

Sherwin Fernandes

Housing & Property

Sherwin

We found Poole Alcock after reading their Google reviews, and they definitely lived up to them! Although I was initially hesitant about not using a local solicitor, choosing them was one of the best decisions we made. A huge thank you to Kate and her team, who was fantastic throughout our house purchase. She was professional, responsive, and kept us updated every step of the way. The communication was excellent, everything was explained clearly, and the whole process was smooth and stress-free. We completed on our home much quicker than we thought possible.

Solicitors tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for your wonderful feedback Sherwin. We're delighted to hear that you chose Poole Alcock based on our Google reviews and that we lived up to your expectations. We understand that choosing a solicitor outside your local area can feel like a big decision, so it's especially rewarding to know that you found the experience so positive. We appreciate your kind comments and thank you for placing your trust in us.

0
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Profile image of Mark Arnold

Mark Arnold

Housing & Property

Mark Arnold

Poole Alcock have been excellent to work with, keeping me informed and updated throughout the conveyancing process. They made the process very easy for me and I would certainly recommend them to anyone.

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for your 5 star review Mark, we are happy that you shared your positive experience with us and even more so that you will recommend us moving forward. Very best wishes.

0
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Profile image of Lynne Henderson

Lynne Henderson

Housing & Property

Lynne Henderson

Excellent. Easily contactable and very helpful with any questions regarding progress and concerns regarding the purchase of the property.

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Many thanks Lynne for the great 5 star review and your wonderful comments. We are very happy that you found us to be easily contactable and helpful with questions. It's great to know that your questions, concerns, and progress updates were handled promptly and professionally. We appreciate your kind comments and thank you for choosing Poole Alcock.

0
Collected on: Estas collection source logo
Profile image of Stephen Nevitt

Stephen Nevitt

Housing & Property

Stephen Nevitt

Excellent service in achieving a smooth purchase with no stress. The whole transaction was achieved with great efficiency and very timely.Maddie with Jodi and James Williams kept me well informed at all stages and the whole team were always courteous, upbeat and positive. My sincere gratitude to them all.

Solicitors tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

It's especially pleasing to know that Maddie, together with Jodi and James Williams, kept you well informed throughout every stage of the process. Providing clear communication, professionalism, and a positive approach is something we pride ourselves on, so we're thrilled that this was reflected in your experience. We will be sure to pass on your sincere gratitude to the team. Thank you for taking the time to share your comments and for trusting Poole Alcock with your matter.

0
Collected on: Estas collection source logo
Profile image of Rebecca Griffiths

Rebecca Griffiths

Housing & Property

Rebecca Griffiths

Excellent and professional service provided throughout.

Solicitors tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for your feedback Rebecca. We're delighted to hear that you received excellent and professional service throughout your matter. Ensuring our clients feel supported and well looked after from start to finish is extremely important to us, and it's wonderful to know that this was reflected in your experience. We truly appreciate you taking the time to share your comments and thank you for choosing Poole Alcock.

0
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