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Poole Alcock LLP

4.8 | 125 Reviews 125 Reviews | Consumer Problems
5,014 Total Company Reviews info icon Consumer Problems | info icon 5,014 Total Company Reviews Consumer Problems | info icon 5,014 Total Company Reviews

Riverside, Mountbatten Way, Congleton, Cheshire, CW12 1DY

Accepting new clients

Riverside, Mountbatten Way, Congleton, Cheshire, CW12 1DY

Regulated by:

The Solicitors Regulation Authority

Regulator ID: 408248

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Poole Alcock LLP |
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Poole Alcock LLP Review Scores & Client Satisfaction Overview

4.8
Excellent
94%
Value for
Money
11% above
national average
95%+
Success
Rate
14% above
national average
95%+
Would
Recommend
16% above
national average
Communication 4.9/5
Initial Impressions 4.9/5
Approachability 4.9/5
Documentation Accuracy 4.8/5
Legal Knowledge 4.9/5
Value for money 4.7/5

Accreditations

Poole Alcock LLP are accredited by

Children Law accreditation awarded to Poole Alcock LLP
Family Law Advanced accreditation awarded to Poole Alcock LLP
Criminal Litigation accreditation awarded to Poole Alcock LLP

Description

We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise.

Rankings by area of expertise

The rankings below show the areas of expertise that Poole Alcock LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Poole Alcock LLP Review Scores & Client Satisfaction Overview

4.8
Excellent
95%
Value for
Money
12% above
national average
95%+
Success
Rate
15% above
national average
95%+
Would
Recommend
16% above
national average
Communication 4.8/5
Initial Impressions 4.8/5
Approachability 4.8/5
Documentation Accuracy 4.8/5
Legal Knowledge 4.8/5
Value for money 4.8/5

Accreditations

Poole Alcock LLP are accredited by

Children Law accreditation awarded to Poole Alcock LLP
Family Law Advanced accreditation awarded to Poole Alcock LLP
Criminal Litigation accreditation awarded to Poole Alcock LLP

Description

We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise.

Rankings by area of expertise

The rankings below show the areas of expertise that Poole Alcock LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Meet the team of Poole Alcock LLP

Contact & Locations - Poole Alcock LLP

Opening hours

Monday 09:00–17:15
Tuesday 09:00–17:15
Wednesday 09:00–17:15
Thursday 09:00–17:15
Friday 09:00–17:15
Saturday (Closed)
Sunday (Closed)

Riverside, Mountbatten Way, Congleton, Cheshire, CW12 1DY

Reviews

4.8 /5 125 Reviews
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Rating

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Clients say

What clients say about Poole Alcock LLP

Clients praise the firm for strong expertise across conveyancing, wills, probate, remortgages, employment and litigation matters. Reviewers value efficient, clear communication, prompt responses and thorough, practical advice. The team is described as professional, knowledgeable and supportive, delivering smooth, timely transactions and attentive client care. Empathy, patience and an approachable, reassuring manner are highlighted, along with good attention to detail, proactive updates and a single-point-of-contact style that reduces stress and builds confidence.

professional service
clear communication
efficient handling
friendly staff
timely responses
knowledgeable team
supportive approach
helpful guidance
stress reduction
well organised

ReviewSolicitors Review List

Profile image of anonymous

anonymous

Employment

Fast efficient service

From the moment of first contact, the service provided was sympathetic and efficient. Communications were always clear, and I was never left wondering as to what was going on. Most importantly, I felt listened to and never pressured into any decisions. The potential outcomes of all decisions and options were always clearly explained and it felt like we were in control of the situation the whole time.

Legal experts tagged in
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Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you very much for your thoughtful feedback. We’re delighted to hear that from the very first contact you found our service both sympathetic and efficient. It’s especially important to us that our communication is clear and consistent, so we’re pleased you always felt well informed throughout. Knowing that you felt listened to and never under pressure is incredibly important, and we’re glad we could provide a supportive environment where you felt in control. It’s great to hear that explaining all options and potential outcomes helped you feel confident in your decisions. We are very happy that we have been able to support you, and we truly appreciate you taking the time to share your experience.

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Sandra Diskin

Verified

Good service so far

My enquiry was dealt with professionally and I was happy with the outcome.

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Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for your feedback Sandra. We’re glad your enquiry was handled professionally and that you were happy with the outcome.

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Anonymous

Verified
Consumer

An honest review

I dont often leave reviews but want to express my gratutude for the professional service I recieved from Poole/Alcock. They are not the cheapest but I felt my case was handled in a very professional manner

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Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for taking the time to leave such a thoughtful review—it really does mean a lot, especially as you don’t often share feedback. We’re delighted to hear that you felt your case was handled professionally and that the service met your expectations. Providing clear, reliable support is always our priority, and it’s great to know that came across. We truly appreciate your trust in Poole Alcock and your kind recommendation. If you ever need assistance again in the future, we’d be more than happy to help.

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anonymous

Verified
Consumer

Great Experience!

Sarah-Jane was very personable and has a fantastic approach. She was very easy to talk to and very understanding of my position. I also found that Sarah-Jane was very knowledgeable and easy to understand. An overall great experience.

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Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

We’re delighted to hear how positive your experience was with Sarah-Jane. Her approachable manner and clear communication really do make a difference, and she’ll be so pleased to know she made you feel supported and understood throughout. We really appreciate your comments and would be more than happy to help again in the future.

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Grant Gurnsey

Employment

Quality service

Fast efficient service from great people. A pleasure to deal with

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this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Good morning Grant, thank you so much for your kind words! We’re thrilled to hear you found our service fast and efficient, and that you enjoyed dealing with the team. It was a pleasure assisting you, and we look forward to helping you again in the future

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Other Reviews

Profile image of Tom

Tom

Consumer

Tom

We have worked with Poole Alcock Solicitors on projects together and they have great service, professionalism and excellent communication. Daniel Brooks provides an amazing service which is of the highest quality. Highly Recommended!

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Reply by profile image of Georgina Emery

Georgina Emery

Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.

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Jonathan Large

Jonathan Large

Although I was not confident in relation to the purchase I felt I was kept on the straight and narrow. I was overall very happy with the service and speed. I felt I was in good hands. Although I was happy with the overall service, I would have preferred a little more clarity on which documentation was to arrive in which order, as I felt a bit railroaded into making my decision sooner than expected.

0
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Chrissy

Consumer

Chrissy

Excellent professional service. Well recommended

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Alan

Consumer

Alan

Excellent courteous & friendly advice making decisions, in my case, on a civil matter easy. Thanks to Dan Brooks, Civil Litigation Partner, and team

Solicitors tagged in
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A representative from Poole Alcock LLP responded to this review

Thank you for these kind words Alan, they have been passed on to Dan and his team.

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Kerri

Consumer

Kerri

Excellent service throughout, extremely professional and would highly recommend. Sarah-Jane in particular is extremely thorough and dedicated in her role. Many thanks for all your continued support, we wouldn't use anyone else.

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A representative from Poole Alcock LLP responded to this review

Thank you Kerri for your excellent review!

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Reviews

4.8 /5 5014 Reviews
Filter your results
Star rating
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Rating

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Clients say

What clients say about Poole Alcock LLP

Clients praise the firm for strong expertise across conveyancing, wills, probate, remortgages, employment and litigation matters. Reviewers value efficient, clear communication, prompt responses and thorough, practical advice. The team is described as professional, knowledgeable and supportive, delivering smooth, timely transactions and attentive client care. Empathy, patience and an approachable, reassuring manner are highlighted, along with good attention to detail, proactive updates and a single-point-of-contact style that reduces stress and builds confidence.

professional service
clear communication
efficient handling
friendly staff
timely responses
knowledgeable team
supportive approach
helpful guidance
stress reduction
well organised

ReviewSolicitors Review List

Profile image of anonymous

anonymous

Redundancy Settlement

Really professional service and I would highly recommend

Solicitors tagged in
this review

0
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Julian Thompson

Verified

Initial contact with Lexie

My questions answered clearly and professionally. Thank you!

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0
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Mark Midmore

Verified
Housing & Property

Conveyance

Initial contact to appoint a solicitor to handle the sale of a flat. Just called for clarification on an original contact letter, everything was handled in an efficient effective way.

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0
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David Bartram

Employment

Efficient and freindly service

Got to the point, made everything clear and uncomplicated

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this review

0
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anonymous

Verified
Employment

5 stars for Jamie

5 stars for Sophie Hancock and Jamie Riseley. A very positive experience and went out of their way to support me.

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this review

0
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Other Reviews

Profile image of Michael Clarke

Michael Clarke

Michael

Absolutely shocking company ! It took these clowns 29 weeks to EXCHANGE ! Myself and my solicitor were emailing and phoning virtually every day after week 16 to ask why the delay . No chain and a first time buyer so why the delay ? Apart from this review we will be making formal complaints to the relevant authorities as their own complaints dept haven’t replied . Their conveyance teams simply didn’t understand Planning permissions and what “granted” means . DO NOT USE !!!!! Use a firm with more reviews .

0
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Mark rolfe

Housing & Property

Mark rolfe

Emily and Jordan have been brilliant through the whole process

Solicitors tagged in
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Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

That’s lovely to hear Mark, thank you! Emily and Jordan will be really pleased to know their support made such a difference.

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Aimee Brierley

Housing & Property

Aimee Brierley

Poole Alcock were exceptional, they were always happy to help and answered all of my queries in a timely manner.

Solicitors tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for your feedback. We’re so pleased to hear that Poole Alcock were able to support you so well throughout – your comments are greatly appreciated.

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Matthew Dean

Matthew Dean

Excellent service. Thanks.

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for the 5 star review Matthew, we are happy that you have enjoyed excellent service. Please get in touch if we can be of any further help.

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Stuart Hutchings

Housing & Property

Stuart Hutchings

Used James before for a purchase and this time for a sale and purchase. Would happily use the firm again and have already recommended to friends.

Solicitors tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for your continued trust in our firm Stuart. We’re delighted to hear that James has supported you successfully on both your purchase and your recent sale and purchase. It really means a lot to know you would happily use our services again and have already recommended us to your friends. We truly appreciate your loyalty and your kind recommendation, and we’ll be sure to pass your feedback on to James.

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