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Poole Alcock LLP

4.3 | 22 Reviews 22 Reviews | Court Proceedings
5,610 Total Company Reviews info icon Court Proceedings | info icon 5,610 Total Company Reviews Court Proceedings | info icon 5,610 Total Company Reviews

St James Business Centre, Wilderspool Causeway, Warrington, Cheshire, WA4 6PS

01606663989

Accepting new clients

St James Business Centre, Wilderspool Causeway, Warrington, Cheshire, WA4 6PS

Regulated by:

The Solicitors Regulation Authority

Regulator ID: 8004420

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Poole Alcock LLP |
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4.3
Excellent
22 Reviews
85%
Value for
Money
2% above
national average
77%
Success
Rate
73%
Would
Recommend
Communication 4.3/5
Initial Impressions 4.8/5
Approachability 4.3/5
Documentation Accuracy 4.6/5
Legal Knowledge 4.5/5
Value for money 4.3/5

Accreditations

Poole Alcock LLP are accredited by

Children Law accreditation awarded to Poole Alcock LLP
Family Law Advanced accreditation awarded to Poole Alcock LLP
Criminal Litigation accreditation awarded to Poole Alcock LLP

Description

We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise.

Rankings by area of expertise

Litigation 1 / 89
Local 1 / 3,838
4.9
Excellent
5,610 Reviews
95%
Value for
Money
12% above
national average
95%+
Success
Rate
15% above
national average
95%+
Would
Recommend
16% above
national average
Communication 4.8/5
Initial Impressions 4.8/5
Approachability 4.8/5
Documentation Accuracy 4.8/5
Legal Knowledge 4.8/5
Value for money 4.8/5

Accreditations

Poole Alcock LLP are accredited by

Children Law accreditation awarded to Poole Alcock LLP
Family Law Advanced accreditation awarded to Poole Alcock LLP
Criminal Litigation accreditation awarded to Poole Alcock LLP

Description

We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise.

Rankings by area of expertise

Contact details

01606663989
reviewsolicitors@poolealcock.co.uk
https://www.poolealcock.co.uk/reviewsolicitors

Opening hours

Monday 09:00–17:15
Tuesday 09:00–17:15
Wednesday 09:00–17:15
Thursday 09:00–17:15
Friday 09:00–17:15 (Open)
Saturday (Closed)
Sunday (Closed)

St James Business Centre, Wilderspool Causeway, Warrington, Cheshire, WA4 6PS

Reviews

4.3 /5 22 Reviews
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    Rating

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    Clients say

    Specialists in wills, lasting power of attorney, remortgages, residential and commercial conveyancing, probate, settlement agreements and employment matters. Clients praise deep technical knowledge and efficient, timely handling of complex and time critical matters. Valued soft skills include clear, jargon free explanations, friendly and personable staff, responsiveness, patience, professionalism and reassurance. The firm is described as proactive, supportive and reliable, delivering smooth, straightforward processes and strong communication throughout.

    Friendly staff
    Clear explanations
    Fast service
    Efficient process
    Prompt communication
    Knowledgeable team
    Helpful advice
    Smooth process
    Trustworthy solicitors
    Reassuring support

    ReviewSolicitors Review List

    Profile image of anonymous

    anonymous

    Litigation

    A Huge Relief After Two Years of Stress

    “After carrying the burden of my legal matter for over two years, my first call with Sarah-Jane left me feeling genuinely relieved and far less stressed. She was professional, understanding, and took the time to really listen to my situation. Her outstanding knowledge of trustee disputes was immediately clear, and she was able to explain a range of possible solutions to my problem in a way that gave me confidence and reassurance. I came away from the conversation feeling supported, informed, and optimistic for the first time in a long while. I would highly recommend Sarah-Jane to anyone seeking knowledgeable and compassionate legal advice.”

    Solicitors tagged in
    this review

    legal expert Sarah-Jane Dunhill Sarah-Jane Dunhill
    Reply by profile image of Poole Alcock Review Administrator

    Poole Alcock Review Administrator

    Thank you for sharing such thoughtful feedback. We’re so pleased to hear that your first conversation with Sarah-Jane made such a positive difference after what has clearly been a long and challenging experience. It’s great to know that she was able to put you at ease, listen carefully, and support you in a professional and understanding way. Your comments mean a great deal, and we’ll be sure to pass them on to Sarah-Jane. If there’s anything further we can assist you with, please don’t hesitate to get in touch.

    0
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    Profile image of Anonymous

    Anonymous

    Verified
    Consumer

    Not just a great lawyer, but a really great person too...

    I approached Dan Brooks at Poole Alcock for advice on a litigation matter. However, whilst the reason for reaching out to Dan was that I obviously needed his support as a lawyer, his overall approach and demeanour throughout the case meant that he made a tough time in my life a little less stressful, and gave me peace of mind when I needed it the most. A great lawyer, but also a great person too. I would highly recommend Dan to anyone seeing litigation advice.

    Solicitors tagged in
    this review

    legal expert Daniel Brooks Daniel Brooks
    Reply by profile image of Poole Alcock Review Administrator

    Poole Alcock Review Administrator

    Thank you for your thoughtful feedback. We’re very glad to hear that Dan’s approach and support helped make a tough period more manageable for you. Your kind words will mean a great deal to him and are truly appreciated.

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    Profile image of Anonymous

    Anonymous

    Verified
    Consumer

    Litigation case

    I had a very positive experience with solicitor, Dan Brooks who handled my case. I was kept informed regularly throughout. Dan handled my case with professional knowledge, expertise and support.

    Solicitors tagged in
    this review

    legal expert Daniel Brooks Daniel Brooks
    Reply by profile image of Poole Alcock Review Administrator

    Poole Alcock Review Administrator

    Thank you for completing the questionnaire and for the wonderful review. We are delighted that Dan has been able to help you in this matter and hope to work with you again in the future. Kind regards

    0
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    Profile image of Christian

    Christian

    The solicitor who billed but who was never available

    No replies to my emails and no answer to telephone calls, on one occasion I had to contact Poole Alcock general enquires phone number so they could pass on a message to her to contact me whilst I was a paying client. There were missed attachments from emails I had to chase and poor grammar when I received emails back. She also missed exchange dates from the other party, her response was it was just a purposed date. Eventually I had enough and emailed Chloe stating I no longer wished to work with her, to which I had no response. I followed up 2 days later, again no response. To my shock Chloe then sent the party I was dealing with my full financial records. This fully exposed me and next solicitor who would be replacing Chloe. Her response to this was I had to understand she is busy with other clients. She was great at the start, but when a contract had been signed and billing began the service fell off a cliff.

    1
    Collected on: ReviewSolicitor collection source logo
    Profile image of Paul

    Paul

    Verified
    Consumer

    So helpful

    I spoke with Sarah Jayne today on a matter of litigation. She called me at the appointed time and immediately impressed me with her understanding of what had been discussed with her colleague. Her advice was both considered and knowledgeable. I was also impressed by her logic and integrity in not simply racking up a large fee for costs that could not be later recovered. I won’t hesitate to consider using this firm going forward

    Solicitors tagged in
    this review

    legal expert Sarah-Jane Dunhill Sarah-Jane Dunhill
    Reply by profile image of Jo Hughes

    Jo Hughes

    Hi Paul thank you very much for this amazing review, we will pass on your lovely word to Sarah Jane and we hope to work with you again in the future, all the best.

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    Other Reviews

    Profile image of Michelle

    Michelle

    Employment

    Michelle

    Easy process to speak to a solicitor. All staff very helpful, giving full and detailed advice at every stage. Liaised with my company on my behalf once we have reviewed the necessary documents

    Reply by profile image of Jo Hughes

    Jo Hughes

    Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.

    0
    Collected on: Google collection source logo
    Profile image of G

    G

    Family Law

    A client

    The team at Poole Alcock have shown a high degree of professional with my case. Lisa Ball has shown a very strong interest and determination to succeed and giving 5 stars is a bit of an insult, as it should be 10 stars, plus.

    Solicitors tagged in
    this review

    legal expert Lisa Potts Lisa Potts
    Reply by profile image of Georgina Emery

    Georgina Emery

    Thank you so much for your review. We shall ensure to pass on your comments to Lisa.

    0
    Collected on: Google collection source logo
    Profile image of Ian

    Ian

    Employment

    Ian

    Jamie was helping me on a redundancy agreement he fought to get everything I was entitled to. he was very honest, extremely knowledgeable and available whenever I had any questions outside of normal meeting times. Superb service would highly recommend

    Solicitors tagged in
    this review

    legal expert Jamie Riseley Jamie Riseley

    A representative from Poole Alcock LLP responded to this review

    We really appreciate these kind words Ian and hope to work with you again in the future!

    0
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    Profile image of Trevor

    Trevor

    Trevor

    Reassured every step of the way through the process. Great communication even without meeting due to covid 19. A truly professional team offering a quality service. Thank you

    A representative from Poole Alcock LLP responded to this review

    Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.

    0
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    Reviews

    4.9 /5 5610 Reviews
    Filter your results
    Star rating
      Review Source

      Rating

      Review Source

      Clients say

      Specialists in wills, lasting power of attorney, remortgages, residential and commercial conveyancing, probate, settlement agreements and employment matters. Clients praise deep technical knowledge and efficient, timely handling of complex and time critical matters. Valued soft skills include clear, jargon free explanations, friendly and personable staff, responsiveness, patience, professionalism and reassurance. The firm is described as proactive, supportive and reliable, delivering smooth, straightforward processes and strong communication throughout.

      Friendly staff
      Clear explanations
      Fast service
      Efficient process
      Prompt communication
      Knowledgeable team
      Helpful advice
      Smooth process
      Trustworthy solicitors
      Reassuring support

      ReviewSolicitors Review List

      Profile image of anonymous

      anonymous

      Smooth sailing all the way

      Very pleased with the service provided by Poole Alcock, especially the care that Irini Shouman took in explaining all the legal paperwork. Highly recommended,

      Solicitors tagged in
      this review

      legal expert Irini Shouman Irini Shouman
      0
      Collected on: ReviewSolicitor collection source logo
      Profile image of Kaymen Lewis Johnson

      Kaymen Lewis Johnson

      Verified
      Housing & Property

      Aldermore Remortgage

      Nothing was too much trouble for Chanel during the remortgage. Great communication and was always available on the phone when I needed my questions answered.

      Legal experts tagged in
      this review

      legal expert Lisa Potts Lisa Potts
      legal expert Chanel Donaldson Chanel Donaldson
      Reply by profile image of Poole Alcock Review Administrator

      Poole Alcock Review Administrator

      Thank you Kaymen for your kind review. We’re delighted to hear that Chanel made your remortgage process as smooth as possible. Providing clear communication, being readily available to answer questions, and offering supportive service throughout are all things she takes great pride in. We appreciate your feedback and wish you all the best for the future.

      0
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      Profile image of Andrew Lewis

      Andrew Lewis

      Verified
      Housing & Property

      Aldermore Remortgage

      Chanel and the team were excellent throughout the process. Communication was consistently good, and Chanel was always happy to take my calls and answer any questions. At very short notice, she arranged for me to meet with a colleague to sign some documentation, as I was unable to arrange this through my local solicitors. Although this was a slightly stressful situation, I couldn’t fault Chanel and the team for their prompt response and willingness to help. The mortgage completion itself was handled efficiently and without any unnecessary stress, which was greatly appreciated. Money transfer was efficient and without issue Overall, I would happily rate the solicitors and the service provided 5 stars. I would have no hesitation in recommending your services to others. Thank you again to Chanel and the team for all their hard work.

      Legal experts tagged in
      this review

      legal expert Lisa Potts Lisa Potts
      legal expert Chanel Donaldson Chanel Donaldson
      Reply by profile image of Poole Alcock Review Administrator

      Poole Alcock Review Administrator

      Thank you for taking the time to leave such a wonderful review Andrew. We’re delighted to hear that Chanel and the team provided excellent service throughout your remortgage and kept you well informed every step of the way. It’s especially pleasing to know that Chanel was always available to answer your questions and was able to quickly arrange for a colleague to assist with the signing of your documentation at short notice. We understand how important flexibility and support can be during a transaction, and we’re glad we could help make the process easier for you. We greatly appreciate your feedback and wish you all the very best for the future.

      0
      Collected on: ReviewSolicitor collection source logo
      Profile image of Susan Hurry

      Susan Hurry

      Verified
      Wills, Trusts & Probate

      Will Revision

      I've used Poole Alcock for over 50 years and wouldn't dream of going anywhere else. They are friendly, patient and answer every question no matter how silly it may be. The advice given is always spot on. Everything is explained clearly and in every day language, not in legalese.

      Solicitors tagged in
      this review

      legal expert Charles Smalley Charles Smalley
      Reply by profile image of Poole Alcock Review Administrator

      Poole Alcock Review Administrator

      Susan thank you for your fantastic review and for placing your trust in Poole Alcock for over 50 years. We are truly honoured by your loyalty and continued confidence in our firm. It’s lovely to hear that you value our friendly and patient approach, and that our team has always taken the time to answer your questions and provide clear, practical advice. We strongly believe that legal matters should be explained in plain, straightforward language, so it’s especially rewarding to know that this has made a positive difference to your experience over the years. Your kind words mean a great deal to us. Thank you again for your continued support.

      0
      Collected on: ReviewSolicitor collection source logo
      Profile image of J Heald

      J Heald

      Verified
      Wills, Trusts & Probate

      Will Renewal

      Married and moving time to update my will. Booked online appointment, so no travel or parking. Discussed my wishes and received advice. All very simple and straightforward.

      Legal experts tagged in
      this review

      legal expert Daisy Mason Daisy Mason
      Reply by profile image of Poole Alcock Review Administrator

      Poole Alcock Review Administrator

      Thank you for the great 5 star review and congratulations on your marriage. We’re delighted to hear that updating your will was a simple and straightforward process. It’s great to know that the online appointment made things more convenient for you, and that you found the advice clear and helpful in discussing your wishes. Making legal matters accessible and easy to understand is something we always strive for. Thank you for choosing Poole Alcock. We wish you both every happiness for the future.

      0
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      Other Reviews

      Profile image of Sara Newson

      Sara Newson

      Sara

      A sincere thank you to Chanel at Poole Alcock, who went above and beyond to ensure my refinance completed within my requested timescales. Her effort and commitment made a real difference, and I greatly appreciated her help. Excellent service and thoroughly recommended.

      Reply by profile image of Poole Alcock Review Administrator

      Poole Alcock Review Administrator

      Thank you Sara for your wonderful review. We are delighted to hear that Chanel was able to support you in completing your refinance within your desired timescales. Her dedication to providing exceptional client service is greatly appreciated, and we're pleased that her commitment and support made such a positive difference. Thank you for your recommendation and for choosing Poole Alcock.

      0
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      Profile image of Robert Farr

      Robert Farr

      Robert

      Emily Brown and her team were great and super helpful throughout the whole conveyancing process.

      Reply by profile image of Poole Alcock Review Administrator

      Poole Alcock Review Administrator

      We are happy to learn that you found Emily and her team to be super helpful and great throughout your whole conveyancing process. We hope to work with you again, very best wishes.

      0
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      Profile image of James Davies

      James Davies

      Housing & Property

      James

      Always friendly and welcoming, communication was great, never took long to get through to someone. Very thorough conveyancing process.

      Solicitors tagged in
      this review

      legal expert James Williams James Williams
      Reply by profile image of Poole Alcock Review Administrator

      Poole Alcock Review Administrator

      James we're delighted to hear that you found our team friendly and welcoming, with clear communication throughout. It's also great to know you felt supported by our thorough conveyancing process. We really appreciate your comments and wish you all the best in your new home.

      0
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      Profile image of Megan Grant

      Megan Grant

      Housing & Property

      Megan Grant

      The team at Poole Alcock Nantwich were absolutely fantastic throughout the purchase of my first home. Everything went through remarkably quickly, and their communication was top tier, always responsive and proactive. I wouldn't hesitate to recommend them to anyone. I did not expect it to be just two months between offering and getting the keys!

      Solicitors tagged in
      this review

      legal expert James Williams James Williams
      Reply by profile image of Poole Alcock Review Administrator

      Poole Alcock Review Administrator

      Thank you for your wonderful feedback Megan. We're delighted to hear that the team at Nantwich made your first home purchase such a positive experience and that the process progressed so quickly. It's great to know that our communication and proactive approach helped things run smoothly, and we're thrilled that you were collecting the keys just two months after making your offer! Thank you for your recommendation, and we wish you many happy years in your new home.

      0
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      Profile image of Charl Nicole

      Charl Nicole

      Housing & Property

      Charl

      Really good experience with James Williams’ team. They worked fast to get us moved along quickly and the communication was good, which typically is spotty with solicitors, so this was great and really made my experience easier and less stressful.

      Solicitors tagged in
      this review

      legal expert James Williams James Williams
      Reply by profile image of Poole Alcock Review Administrator

      Poole Alcock Review Administrator

      Thank you for your wonderful feedback. We're delighted to hear that James Williams' team helped make your move progress quickly and efficiently. Clear communication is something we pride ourselves on, so it's especially rewarding to know this made the process easier and less stressful for you. We really appreciate your kind words and wish you all the best in your new home.

      0
      Collected on: Google collection source logo

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