Anonymous
This review was submitted by a verified client of Ashtons Legal LLP.
Exceptional service
"Nothing but an excellent service and so understanding. I couldn’t recommend them enough. Thank you"
The Long Barn, Fornham Business Court, Fornham St Martin, Bury St Edmunds, Suffolk, IP31 1SL
Accepting new clients
The Long Barn, Fornham Business Court, Fornham St Martin, Bury St Edmunds, Suffolk, IP31 1SL
Regulated by:
The Solicitors Regulation Authority
Regulator ID: 8003918
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Ashtons Legal LLP are accredited by
Ashtons Legal is an award-winning law firm with a strong focus on client service. Our legal teams provide advice to businesses and private individuals, regionally, nationally, and internationally. We are one of the largest law firms in East Anglia with offices in Bury St Edmunds, Cambridge, Ipswich, Leeds and Norwich. Our service lines are divided into three main client groups: business, individual, and injury services.
The rankings below show the areas of expertise that Ashtons Legal LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.
Ashtons Legal LLP are accredited by
Ashtons Legal is an award-winning law firm with a strong focus on client service. Our legal teams provide advice to businesses and private individuals, regionally, nationally, and internationally. We are one of the largest law firms in East Anglia with offices in Bury St Edmunds, Cambridge, Ipswich, Leeds and Norwich. Our service lines are divided into three main client groups: business, individual, and injury services.
The rankings below show the areas of expertise that Ashtons Legal LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.
This review was submitted by a verified client of Ashtons Legal LLP.
"Nothing but an excellent service and so understanding. I couldn’t recommend them enough. Thank you"
"I cannot recommend Penny highly enough for the professionalism and friendliness in handling my case. As time went by I built up and excellent rapport with Penny and I highly valued her advice and guidance with her friendly attitude."
Solicitors tagged in
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| Monday | 08:30–17:30 |
| Tuesday | 08:30–17:30 |
| Wednesday | 08:30–17:30 |
| Thursday | 08:30–17:30 |
| Friday | 08:30–17:30 |
| Saturday | (Closed) |
| Sunday | (Closed) |
The Long Barn, Fornham Business Court, Fornham St Martin, Bury St Edmunds, Suffolk, IP31 1SL
What clients say about Ashtons Legal LLP
Clients praise the firm for strengths in personal injury, conveyancing, wills, probate, trusts, employment, commercial and dispute work, and debt recovery. Reviewers highlight technical expertise, meticulous attention to detail and clear strategic advice, with efficient, timely case management and transparent fees. Valued soft skills include compassion, patience, responsiveness, accessibility and clear communication; clients repeatedly note professionalism, empathy during difficult times, human-centred support, and a proactive, tenacious approach that delivers life‑changing outcomes.
This review was submitted by a verified client of Ashtons Legal LLP.
I found the overall process to be very smooth and straightforward. The explanations provided were clear and easy to follow, and the initial quote remained in line with the final costs. I particularly appreciated the transparency regarding each step and the associated fees from the beginning.
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Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
This review was submitted by a verified client of Ashtons Legal LLP.
A great job at making confusing legal jargon make sense. Worked quickly and ensured I was kept updated.
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This review was submitted by a verified client of Ashtons Legal LLP.
I found Claudia to be very professional and would recommend her to anyone who needs assistance in her field
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This review was submitted by a verified client of Ashtons Legal LLP.
Injury sustained at end of October 2021 and resolved August 2025 so it was a long haul. The solicitor was friendly. approachable and supportive throughout. I felt that his legal knowledge and expertise was brilliant and that I was in safe hands. I was never very clear about the communication channels between the loss adjuster, the third party appointed by the loss adjuster, the solicitor and myself but I think any difficulty there was more about a change in loss adjuster with new working practices to deal with. I do think it would be helpful to have a provisional timeline at the outset to enable clients to understand the process. The patient approach adopted by the solicitor allowed for the costs involved in a second operation to be included.
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This review was submitted by a verified client of Ashtons Legal LLP.
Ashtons Legal supported with buying my first home (new build). Experience was very positive throughout and all staff were happy to support, quick to respond (when others were out of office) and knowledgeable. Upon instruction, they operated on my behalf to compete the purchase in a timely and professional manner. All correspondence and documentation was provided via secure means and kept on record, for my reference. A pleasure to work with, I would definitely recommend.
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Great dealing with James from Ashtons legal. Sound advice, dealing with the contract termination professionally and swiftly
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
When setting up our CIC, the team at Steeles Law have been very professional and responsive at every step of the process. Highly recommended them to anyone looking for expert advice.
Thank you for your review Sam and the lovely feedback. I am delighted that you are happy with the service you received and I will make sure your comments are fed back to the team. Kindest regards, Andrea.
We chose to go with Ashtons Legal as there was a Cambridge office and there were a fair few good reviews. The experience we have had with them has been nothing short of a nightmare. Our case got assigned to someone at the Bury St Edmunds office - which was fine as due to COVID most stuff would be done through emails anyway. When we were given a case handler, we were told he would be in touch but we did not hear from them at all until we chased them 4 weeks after and had to call around the offices to get any form of contact. There was terrible lack of communication, with us never getting replies until we chase on emails and calls. We were told things had been done and then further down the line it was admitted that they hadn’t been done. Our process has taken 26 weeks and we still haven’t completed yet. Our case handler went off and we were not informed by him until the night before that he was going. We submitted a formal complaint and the Partner then took on our case, he did get things moving quicker at that point but it took a formal complaint for this to happen and so far we have been offered no form of compensation for the stress and uncertainty this has caused. Communication is key in processes like this and we personally feel like Ashtons Legal have nowhere near provided the services we should’ve received, especially for the money we are paying.
We are sorry to read this, it certainly isn’t typical of the service we provide. As a firm, we strive to provide a positive experience for all of our clients. Your matter is due to complete shortly and our client care partner will promptly address the issues that you have experienced.
They are responsive even under the present circumstances, and respond to queries. They work ways to try to keep the costs economic.
Many thanks for the review.
The whole claim process was straightforward, resolved in no time at all and Ellen Alcock was the consummate professional at all times. Looking forward to using my compensation for a well earned holiday. Thank you Ashtons
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What clients say about Ashtons Legal LLP
Clients praise the firm for strengths in personal injury, conveyancing, wills, probate, trusts, employment, commercial and dispute work, and debt recovery. Reviewers highlight technical expertise, meticulous attention to detail and clear strategic advice, with efficient, timely case management and transparent fees. Valued soft skills include compassion, patience, responsiveness, accessibility and clear communication; clients repeatedly note professionalism, empathy during difficult times, human-centred support, and a proactive, tenacious approach that delivers life‑changing outcomes.
This review was submitted by a verified client of Ashtons Legal LLP.
Kerry has been an amazing solicitor in a very complex situation, i highly recommend her, she is very talented and knowledgeable, good communication Although Kerry has been absolutely brilliant i did not rate the medical doctors used by Ashtons but that is not her fault, i felt in very safe and confident in her abilities.
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This review was submitted by a verified client of Ashtons Legal LLP.
I cannot thank my solicitor enough for the support, compassion, and professionalism she has shown throughout my loss of dependency claim. From the very beginning, she treated me with genuine empathy and understanding during what has been an incredibly difficult and emotional time. She was always available to answer my questions, kept me informed every step of the way, and explained everything clearly and patiently. Her dedication, attention to detail, and determination gave me confidence that my case was in the best possible hands. What stood out most was her kindness and sensitivity. She never lost sight of the personal impact of my loss and always handled matters with the utmost care and respect. I am truly grateful for all of her hard work and support, and I would highly recommend her to anyone seeking a solicitor who is not only exceptionally skilled but also genuinely compassionate.
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This review was submitted by a verified client of Ashtons Legal LLP.
Anne Hale was very helpful in sorting out the closure of a French bank account after the sale of a property. Her expertise meant that tax issues could be resolved too.
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Anne was instrumental in the sale of a French property owned by my sister. However there were still issues in that tax was due and the French Bank Account was still open. As my sister's husband was ill she was unable to travel in order to close the bank account. Anne Hale was approached and offered a very kind, caring approach to get everything dealt with and the balance transferred into the UK account.
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This review was submitted by a verified client of Ashtons Legal LLP.
A pleasure to work with. Ashtons Legal were professional and friendly.
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It’s no exaggeration when I say that Ashtons Legal changed my life after I sustained a catastrophic traumatic brain injury aged 20. Ashtons was recommended to me by the PALS team at Addenbrooke’s Hospital, and I reached out to them in early 2022 and the case concluded in mid 2026 due to its complexity. Thanks to the absolutely tenacious eye for detail that Mick Upton used in my case against the individual who injured me in a hit-and-run, and the ice cold professionalism and legal acumen that Marcus Grant presented against the insurance company who were the defendants in the case, I am now protected for the foreseeable future and have access to cutting edge care and financial advice outsourced to excellent advisors who also have a great eye for all things economic. Throughout the four-year process I was kept in the loop every step of the way. No stone was left unturned and nothing was left to chance - Mick Upton led from the front to secure me a settlement which is absolutely life changing and Marcus Grant was there to be the face of negotiation, assist and to provide crucial representation when it mattered most. Throughout it all there was a team of ferociously dedicated and committed executives, managers and assistants who formed the backbone of the case and provided their expert aid when I needed questions answered or needed to provide my own input. I would like to thank one of them, Louise Reardon, for being so kind, helpful and understanding when I found it difficult to complete forms or communicate effectively with the team. Her compassion was second to none, matched only by her ability to assist and offer guidance. For them this was another day at the office. For me, it was simply life changing and I cannot express my gratitude adequately in this review. If you need a personal injury team that fights tooth and nail for the best outcome, look no further. 10/10.
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I found the overall process to be very smooth and straightforward. The explanations provided were clear and easy to follow, and the initial quote remained in line with the final costs. I particularly appreciated the transparency regarding each step and the associated fees from the beginning.
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Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
Harriet at Ashtons was very helpful on our case and particularly sympathetic and understanding of what we were initially going through. Her diligence and advise at the time was invaluable.
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Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
Alexandra was supportive throughout the personal injury claim and we really appreciated her patience and guidance. Along with the wider team she made us feel genuinely supported at every stage and we are extremely grateful for everything Alexandra did to help us navigate what was a long and difficult process.
Thank you very much for the five star review and feedback, it is greatly appreciated.
Harriet Richardson @ Ashton’s solicitors is very professional and always kept us informed on progress with our present enquiry, Harriet was always quick to respond to any queries that we might have been concerned about. Ashton’s is a firm that my family have always used for many years and will continue to do so into the future.
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