Request a callback

Book an appointment

How Poole Alcock LLP Compares

Value for money

This firm - 94%
National Average
Poor Competitive Excellent

Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.

This score has been calculated using up to the last 300 reviews left by clients of Poole Alcock LLP on ReviewSolicitors.

As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Poole Alcock LLP. These questions include:

  • Value for money (a rating of 1-5)
  • How much were you initially quoted or how much did you expect to pay?
  • Approximately how much did you end up spending for the legal services provided (ignoring disbursements and court fees)
  • Did you think this was underpriced, overpriced or about right?
  • Overall experience

We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.

Underpriced 0%
Overpriced 27%
About Right 72%

If you would like to read more about how we work with our review data please see our Transparency section.

Read moreless...

Would recommend to
friends and family

This firm - 97%
National Average
0% 25% 50% 75% 100%

ReviewSolicitors uses our community data to show you how many clients used Poole Alcock LLP and have had a satisfactory experience where they have indicated that they would recommend the services of the law firm to their friends and family.

You can use this data to see how Poole Alcock LLP performs against other law firms nationally. A score close to 100% indicates that this firm is highly valued by their clients.

As part of our review questionnaire we ask the question:

"Would you recommend this firm to somebody else?"

The reviewer can select either “Yes” or “No”.

The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:

Yes 97%
No 3%

If you would like to read more about how we work with our review data please see our Transparency section.

Read moreless...

Satisfied with
outcome of matter

This firm - 97%
National Average
0% 25% 50% 75% 100%

ReviewSolicitors uses our community data to show you how many clients used Poole Alcock LLP and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.

You can use this data to see how Poole Alcock LLP compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.

As part of our review questionnaire we ask the question:

"Were you satisfied with the outcome of your case?"

The reviewer can select either “Yes” or “No”.

The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:

Yes 97%
No 3%

If you would like to read more about how we work with our review data please see our Transparency section.

Read moreless...

Rankings by area of expertise

The rankings below show the areas of expertise that Poole Alcock LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.

Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.

Review Sources

Client Reviews

4.8/5

Reviews summary

  • Excellent

    1540
  • Very Good

    86
  • Average

    2
  • Poor

    6
  • Awful

    33

Overall experience

  • Value For Money
  • Communication
  • Initial Impressions
  • Approachability
  • Documentation Accuracy
  • Legal knowledge
W.P Cotton

Verified review

This review has been left by a verified client who used Poole Alcock LLP.

Matter Type:

Wills

W.P Cotton

March 04, 2024

Report to admin

Collected on:

Friendly and Professional

This is the second time I've used Poole Alcock Solicitors. We use them because we found them friendly and professional. We would not hesitate to use them again should the need arise.

Was this review helpful?

Anonymous

Verified review

This review has been left by a verified client who used Poole Alcock LLP.

Matter Type:

Residential Conveyancing

Anonymous

January 24, 2024

Report to admin

Collected on:

Poole Alcock LLP

I was recommend this business by the property developer, as I had a conflict of interest with my usual conveyancing solicitor.
After sending an initial enquiry email the response was quick, efficient and very friendly.
All the information I needed was sent by email, and any queries I had were handled with efficiently by Eve.
What a great person as an ambassador and for my first time dealing with Poole Alcock. Thank you for helping me in my hour of need!!
I now have absolute confidence the purchase of my house will be a breeze

Was this review helpful?

Robert

Verified review

This review has been left by a verified client who used Poole Alcock LLP.

Matter Type:

Wills

Robert

November 02, 2023

Report to admin

Collected on:

VERY PROFESSIONAL

Welcoming service. First class attention. Very professional really impressed with Julie, Lovely manners.

Was this review helpful?

Francesca

Verified review

This review has been left by a verified client who used Poole Alcock LLP.

Matter Type:

Child Law

Francesca

October 06, 2023

Report to admin

Collected on:

So reassuring

The advice given was so reassuring for myself who is going through a divorce with a child. I was blown away as there was so much he told me in 5 minutes that u would never have known and I so appreciate it as well as the confidence boost. I

Was this review helpful?

Danielle

Verified review

This review has been left by a verified client who used Poole Alcock LLP.

Matter Type:

Child Custody

Danielle

September 29, 2023

Report to admin

Collected on:

Excellent Service

I had a 15 min call with Tim about a family law issue to get some prices on services related to family law and he kindly gave me some very useful clear advice over the phone free of charge.
He was honest in everything he said and gave me some confidence.
He seems very dedicated to his clients and he seems very knowledgeable.
I would feel confident using Tim or have him to represent me if required as I feel he would do his utmost to help my case.

Was this review helpful?

Sally

Verified review

This review has been left by a verified client who used Poole Alcock LLP.

Matter Type:

Residential Conveyancing

Sally

September 28, 2023

Report to admin

Collected on:

Excellent service

So pleased that we chose Poole Alcock to do conveyancing work for us. Victoria was friendly, professional and efficient. Her great communication made the whole process stress free.

Was this review helpful?

Lam

Matter Type:

Commercial Law

Lam

August 29, 2023

Report to admin

Collected on:

Arrangement of Personal Guarantee

The service is smooth and professional. The communication is closed loop and leaves me with confident.

Was this review helpful?

Kevin Mulligan

Verified review

This review has been left by a verified client who used Poole Alcock LLP.

Matter Type:

Dispute resolution - civil mediation

Kevin Mulligan

August 14, 2023

Report to admin

Collected on:

Bad debtor advice

My business was owed money and Sarah-Jane from Poole Alcock was recommended by my accountant.
The advice, guidance and expert opinion I received from Sarah-Jane was flawless and helped secure payment very swiftly. 100% satisfied and would definitely recommend.

Was this review helpful?

Anonymous

Verified review

This review has been left by a verified client who used Poole Alcock LLP.

Matter Type:

Wills

Anonymous

August 09, 2023

Report to admin

Collected on:

Will/LPA Amendments

Will/LPA Amendments

Was this review helpful?

Lucy Kehoe

Verified review

This review has been left by a verified client who used Poole Alcock LLP.

Matter Type:

New home purchases and sales

Lucy Kehoe

August 02, 2023

Report to admin

Collected on:

Sold within 7 weeks

I have sold numerous properties through Poole Alcock now, i find them polite, helpful and with this specific sale, it was done within 7 weeks!

Was this review helpful?

Reviews collected from

Bev

Matter Type:

Family law

Bev

February 07, 2023

Report to admin

Collected on:

Bev

I have used Poole Alcock a number of times and they have always been friendly and responsive. Helen Stoller, Sarah-Jane Dunhill, Victoria Moetamedi and Alison from Conveyancing and their teams were always very helpful and supportive.

Was this review helpful?

Catherine

Matter Type:

Wills

Catherine

August 10, 2022

Report to admin

Collected on:

Catherine

We have used Poole Alcock several times and they are always professional and competent. The are a very friendly firm and always accessible in particular Andrew Roberts who has been very helpful sorting out various matters for us.

Was this review helpful?

Ian

Matter Type:

Wills

Ian

August 10, 2022

Report to admin

Collected on:

Ian

I wish to acknowledge & thank Mr Andrew Roberts for his attention to detail in our difficult & complex legal dealings with him.
He listened carefully, contributed positively & clearly invested of himself way beyond an acceptable minimum basic corporate stance of fulfilling his contractual obligations to us.
His time, patience, listening ear & deep understanding our concerns was a huge comfort to us.
Andrew is an outstandingly professional individual with a pleasant manner & a sensitive touch & a credit to Poole & Alcock Solicitors.

Highly recommended with absolute confidence

Ian McG.........
09.09.3022

Was this review helpful?

Neil

Matter Type:

Residential Conveyancing

Neil

April 14, 2022

Report to admin

Collected on:

Neil

Kate and her team dealt with our recent property purchase and sale. They were always on top of things, responded in a timely manner to all our correspondence and it meant the process was as straightforward as possible though-out. I would highly recommend them.

Was this review helpful?

joe

Matter Type:

Residential Conveyancing

joe

March 01, 2022

Report to admin

Collected on:

joe

We recently used Nicola Fury's team for purchasing our new build property. The service received was fantastic. Nicola and her team ensured we were kept updated throughout the process and made sure our desired completion date was achieved. Thank you once again. Would highly recommend and would definitely use again.

Was this review helpful?

Poole Alcock LLP are accredited by

accreditation
accreditation
accreditation
accreditation
accreditation
accreditation
accreditation

About this branch

Description

Committed to Excellence We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise. Why do we do this? We want our clients to stay with us. We also want to be your first port of call whenever you need legal assistance of any sort. In addition to this, we are proud of our firm and all of our people care deeply about the quality of the service which we provide. We really can look after you, whatever your legal need. We have a wide range of specialist teams and lawyers who can look after all of your legal needs. You will find that across all those teams and lawyers, and across all of our offices, everyone at Poole Alcock is working hard to deliver on our promise to provide a consistently excellent service.

Regulated by

Solicitors Regulation Authority

Legal services

Book an appointment