Poole Alcock LLP

01625 380060

We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise.

4.3/5 222 Customer Reviews 222
Accreditations
accreditation
accreditation
accreditation
accreditation
accreditation

How Poole Alcock LLP compares

Value for money

Excellent

Competitive

Poor

THIS FIRM

NATIONAL AVERAGE

Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.

This score has been calculated using up to the last 300 reviews left by clients of Poole Alcock LLP on ReviewSolicitors

Currently showing Reviews and Solicitors specific to

222 Customer Reviews

4.3/5

Overall experience

  • Value for money
  • Professionalism
  • Initial Impression
  • Approachability
  • Services
  • Knowledge

Reviews summary

  • Excellent
    167
  • Very Good
    18
  • Average
    0
  • Poor
    3
  • Awful
    34

Review sources

Anonymous
Click to rate
Sarah
Verified Sarah Added 3 months ago 1 found this helpful Report to admin
April 27, 2019 20190427103746

Will

5

A very easy experience and dealt with professionally- many thanks

Solicitor being reviewed: Andrew Roberts

A representative from Poole Alcock LLP responded to this review on 29 April, 2019

Thank you Sarah for your positive review. We will make sure your comments are passed on to Andy

Was this review helpful? Yes

Margaret
Verified Margaret Added 4 months ago Report to admin
April 09, 2019 20190409150515

A good experience

5

My solicitor was extremely knowledgable and professional and I had every confidence in him. I would certainly use Poole Alcock again an would recommend them

A representative from Poole Alcock LLP responded to this review on 12 April, 2019

Thank you for your lovely review Margaret. I've passed your feedback to Andrew. Let us know if you need anything else.

Was this review helpful? Yes

Malcolm
Verified Malcolm Added 5 months ago Report to admin
March 19, 2019 20190319151230

Making of Wills

4

Professional interview - full explanation of problems etc. re IHT - completed in a very reasonable time.

A representative from Poole Alcock LLP responded to this review on 19 March, 2019

Thank you for your feedback and kind words Malcolm . I will make sure your comments are passed on to Andy.

Was this review helpful? Yes

Helen
Verified Helen Added 3 weeks ago Report to admin This review is for a different branch.
July 30, 2019 20190730131519

Friendly, professional and speedy

5

We made our wills and powers of attorney. We also use them for conveyancing. Never had any problems.

Solicitor being reviewed: Andrew Roberts

Was this review helpful? Yes

Robert
Verified Robert Added 3 weeks ago 4 found this helpful Report to admin This review is for a different branch.
July 30, 2019 20190730113439

Selling @ Purchasing

5

I used Poolealcock as they are local, well situated and found it easy to drop off or collect original documents, as opposed to internet solicitors and using the dreaded Royal Mail.
I found either Sarah, Vicky and Anne, available to speak with, again as opposed to the answer phone whereby when someone does if your lucky, return your call, stress levels are high.
During the process there were a few complications and problems with transactions but the team controlled and handled them well without any further undue stress to us.
Thank you Sarah & team
Rob & Tracy

Was this review helpful? Yes

Josei
Verified Josei Added 3 weeks ago Report to admin This review is for a different branch.
July 30, 2019 20190730084110

Conveyancing

2

We all know what solicitors are like, but I really felt our experience with Poole Alcock Sandbach wasn’t the best at all. They were recommended by our estate agent who we had been impressed with, so had no reason to doubt who they were recommending to deal with the sale of our house.

From the start there was a severe lack of communication from our solicitor, and for every 4-5 calls we put in we might have received 1 back. We did question the receptionist early on if they were too busy to take on our sale, as we were struggling with actually speaking with the solicitor. The receptionists seemed to lack knowledge as well and felt like they weren’t passing on our messages, that’s if they answered the phone! One was really rude as well.

It took 4 months to complete our sale which really, although it worked out in the end was a long time, we were anxious things weren’t moving along and had to constantly chase. During our sale we purchased a property (that took nearly 10 weeks to complete) and I did tell the solicitor that I wanted to close the gap on our sale and purchase - which she did.
However as we got to week 7-8 of our purchase and we received a completion date for our sale (not heard from our solicitor but from a text message from our buyers), I asked our solicitor to pass on to our purchase solicitors. However this came as a shock to them who apparently weren’t expecting the completion date anytime soon and it seemed that my solicitor had not been communicating effectively.... she had been working on closing the gap so we could complete on our sale and purchase at the same time but hadn’t informed the other side of that. Due to this it was a horrendous couple of weeks not knowing if we could complete at the same time. AND our solicitor goes on holiday without telling us!! The week of completion! And every single day they had another solicitor covering her holiday, so every day up to completion I had to explain all over again to somebody new not the slightest bit interested in our case. I had to take time off work due to having to chase them so much that week and the stress.

The day before we completed on our sale at 3pm we managed to exchange contracts on our purchase as well, we had already made alternative arrangements and paid out for temporary accommodation and storage elsewhere but were happy to get into our new property and not have to move twice. However I think my mortgage advisor saved the day by jumping in and phoning my solicitors, and even escalated my case with my mortgage lender a couple of days before completion because Poole Alcock had been so last minute in asking for the release of funds. It should have been done quicker and even my mortgage advisor agreed with this. I had to beg for somebody covering for the solicitor to chase up the release of funds before she went on her lunch as it was getting so close time wise.

I have now got a slight issue with the bill and seem to be due some money back - although I have got my estate agent looking into this as well. I think the service was very overpriced and not great, I’m lucky to have any hair after this experience!

Was this review helpful? Yes

John
Verified John Added 3 weeks ago Report to admin This review is for a different branch.
July 30, 2019 20190730073733

House sale / purchase transactions

5

Efficient and professional service from knowledgeable and courteous personnel

Was this review helpful? Yes

Michael
Verified Michael Added 3 weeks ago Report to admin This review is for a different branch.
July 30, 2019 20190730061830

Great service

5

Provided us with info we required. Very helpful. Quick, prompt replies.

Solicitor being reviewed: Andrew Roberts

Was this review helpful? Yes

Hilary
Verified Hilary Added 3 weeks ago Report to admin This review is for a different branch.
July 30, 2019 20190730061602

At a difficult time

4

The solicitor handled probate in a discreet and professional manner.

Solicitor being reviewed: Claire Louise Ellis

Was this review helpful? Yes

Will
Verified Will Added 1 month ago Report to admin This review is for a different branch.
July 20, 2019 20190720192505

Totally Professional

5

I don’t know if its correct to name the lawyer from this company who aided our situation, but I am going to do it anyway.

Sarah-Jane Dunhill is a true legal professional, who lawfully speaking was far better than any doctor in helping to rid us of a long-term pain in the backside. Sometimes the medicine was hard to swallow and yet our particular personal affliction was finally cured by the application of both her in-depth legal knowledge and professional judgement.

We are now pain free and we haven’t been able to say that for some considerable time.

I would recommend the services of Sarah-Jane Dunhill to anyone!

A representative from Poole Alcock LLP responded to this review on 29 July, 2019

Wow, what a wonderful review. Thank you Will! I have forwarded your comments to Sarah-Jane and they have made her day. Do let us know if we can be of any further assistance.

Was this review helpful? Yes

Reviews collected on

clare
clare Added 2 weeks ago Report to admin
July 31, 2019
Collected on
20190731201153

clare

5

I have used Poole Alcock for a number of services over the last 18 months. Including moving home and a private matter concerning my daughter. I have been delighted with the attention to detail and personal customer service I've received. I would have no hesitation in recommending them.

Was this review helpful? Yes

katy
katy Added 2 weeks ago Report to admin This review is for a different branch.
August 02, 2019
Collected on
20190802085010

katy

1

Terrible comms and unreasonable fees

Had many company mortgages over the years, all of which charge £100 plus VAT extra on top of the conveyancing fee. Poole Alcock decided it would be £250 plus VAT (£300) extra even though they'd originally said to the company that got me the quote it would be £100 (and he had called them to check before confirming the quote - so the conveyancer was simply taking the mick by adding the fee. She seemed aloof in her attitude and unprofessional. When I challenged the fees she ignored me. She never answered her phone when I tried to call to discuss).

They also wanted to charge a leasehold fee when this is a "peppercorn rent" lease - in other words no work involved as there is just one sheet of paper to read. Other solicitors I've dealt with did not charge me for this.

Overall £390 on fees ABOVE the original quote.

When I complained and wanted to cancel they said they'll keep the fee at the original agreed price 🤔 - so I requested they updated my file so I could commence proceedings and complete their electronic document. Completely ignored.

They did nothing for days again. With other solicitors I would have searches done by now, but with Poole Alcock they haven't even sent the revised instruction document to open the file! So they can forget it.... Going elsewhere

Was this review helpful? Yes

Poole Alcock LLP responded to this review on 02 August, 2019

Hi Katy, Many thanks for your feedback. It is unfortunate that you found our fees to be high and that there was some confusion and delay over communicating our fees with you. We have followed up your comments with our team. We are confident that had you chosen to instruct us you would have been happy with the service you received. Our fees reflect our high level of service as evidenced through the reviews on Google, ReviewSolicitors.co.uk and Trustpilot where we enjoy ratings of "excellent" and we have been listed as a top 10 law firm nationally for property services. Thanks again and we wish you the best with your move.

Geoff
Geoff Added 3 weeks ago Report to admin This review is for a different branch.
July 26, 2019
Collected on
20190726101846

Geoff

4

Sound advice given

Was this review helpful? Yes

Poole Alcock LLP responded to this review on 29 July, 2019

Thank you Geoff for your review. Would you mind letting me know which Solicitor dealt with your case so that I can pass your comments on to the relevant team.

Christine
Christine Added 1 month ago Report to admin This review is for a different branch.
July 15, 2019
Collected on
20190715075413

Christine

5

Excellent solicitors . No more to say

Was this review helpful? Yes

Poole Alcock LLP responded to this review on 15 July, 2019

Thank you so much for your five star review. I will let the team know!

J
J Added 1 month ago Report to admin This review is for a different branch.
July 02, 2019
Collected on
20190702220538

A client

2

They did not act fast enough when discovering that the property I was purchasing was potentially contaminated. In fact, they encouraged me to investigate the contamination and send them the report claiming that it would have taken them too long to do it themselves.

They were poor communicators and often blamed the other solicitors for not having passed information on quick enough. However, I was in contact with the seller's solicitors (since I knew the vendor) and they claimed to have posted things weeks ago. Who knows who did what, or didn't do what; but it really was like trying to work out which naughty child had hit who first.

Was this review helpful? Yes

About This Branch

Description

Committed to Excellence We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise. Why do we do this? We want our clients to stay with us. We also want to be your first port of call whenever you need legal assistance of any sort. In addition to this, we are proud of our firm and all of our people care deeply about the quality of the service which we provide. We really can look after you, whatever your legal need. We have a wide range of specialist teams and lawyers who can look after all of your legal needs. You will find that across all those teams and lawyers, and across all of our offices, everyone at Poole Alcock is working hard to deliver on our promise to provide a consistently excellent service.


Legal Services
  • Back Injury At Work
  • Breast Cancer Misdiagnosis Claims
  • TUPE
  • Eye Surgery Claims
  • Surgical and Transvaginal Mesh Claims
  • Spinal Surgery Claims
  • Injunctions
  • Head Injury At Work
  • Skin Cancer Misdiagnosis Claims
  • Out Of Court Divorce
  • Failed Sterilisation Claims
  • Privacy and Data Protection
  • Discrimination at Work
  • Employee Team Moves
  • Pleural Thickening
  • Dental Negligence Claims
  • Erb’s Palsy Compensation Claims
  • Divorce After A Brain Or Other Serious Injury
  • Education
  • Separation
  • Right of Way and Rights to Light
  • Drugs offences
  • Osteoarthritis
  • Whiplash
  • Repossessions
  • Fraud
  • Asbestos Lung Cancer
  • Social Services
  • Children's Accident
  • Property Disputes
  • Fatal Medical Negligence Claims and Inquests
  • Car Passenger
  • Meningitis Misdiagnosis Claims
  • Group B Streptococcus Claims
  • Ovarian Cancer Misdiagnosis Claims
  • Housing disputes
  • Litigation - M&A and warranty disputes
  • Right to Manage
  • Professional Conduct
  • Sexual allegations including Rape and Sexual Assaults
  • Domestic Abuse
  • Noise-Induced Hearing Loss
  • Anaesthetic Awareness Claims
  • Sepsis Negligence Claims
  • UK Employment Laws
  • Housing Associations
  • Accidents At Sea And Cruise Injury
  • New home purchases and sales
  • Dilapidation Claims
  • Against The Council
  • Holiday Pay Issues
  • Benefits Available To Asbestos Victims
  • Pedestrian Accident
  • Chronic Pain
  • Remortgaging
  • Housing Management
  • Holiday Sickness and Illness Compensation
  • Cervical Cancer Misdiagnosis Claims
  • Cycling Accident
  • Business Crime
  • Pension Law
  • Clinical Negligence
  • Prostate Cancer Misdiagnosis Claims
  • Boundary Disputes
  • Pancreatic Cancer Misdiagnosis Claims
  • Service Charge Disputes
  • Adoption, Surrogacy, Care and Special Guardianship
  • Accidents In Public Places
  • Diabetes Claims
  • Dog Bite
  • Motor Insurance Policy
  • Mesothelioma Compensation
  • Horse Riding Injury
  • Serious Injury
  • Pregnancy and Gynaecology Injury Claims
  • Cohabitation and Unmarried Relationships
  • Fatal Accident
  • Whistleblower Protection
  • Employment Contracts
  • Manual Handling
  • Fatal Asbestos
  • Child Arrangements Following Divorce
  • Buying at auction
  • Juvenile
  • Residential Conveyancing
  • Asset protection and tax mitigation
  • Family law
  • Parental responsibility, paternity disputes, surrogacy
  • Unpaid Rent, Service or Ground Charges
  • Motorbike Accident
  • Professional Discipline
  • Deeds of easements, variation, deeds of rectifications
  • Bowel Cancer Misdiagnosis Claims
  • Tenancy Breaches, Injunctions and Forfeiture Claims
  • Gardening Leave
  • Collaborative Law
  • Cosmetic Surgery Claims
  • Cosmetic Dentistry Claims
  • Media and Sports
  • Accident At Work
  • Asbestos Compensation
  • Trusts
  • Unfair Dismissal Claims
  • Injunctions
  • Legal aid
  • Landlord and Tenant
  • Cohabitation agreements and disputes
  • Road Traffic Accident Abroad
  • Slips, Trips and Falls
  • Oral Cancer Claims
  • Pleural Plaques (Scotland)
  • Children
  • Cauda Equina Syndrome Claims
  • Stillbirth Compensation Claims
  • Broken Bone Or Fracture
  • Wills
  • Separation Agreement
  • Diffuse Mesothelioma Payment Scheme
  • Option agreements and conditional contracts
  • Tinnitus
  • Burns, Scars and Lacerations At Work
  • Supermarket Accident
  • Medical Misdiagnosis Claims
  • Fall From Height
  • Purchase and Sale
  • Consumer Disputes
  • Laser Treatment Claims
  • Terrorism Abroad
  • Dental Negligence
  • Laser Eye Surgery Claims
  • Testicular Cancer Misdiagnosis Claims
  • Unmarried Couples' Rights
  • Litigation - Trust and pension issues
  • Amputation
  • Dispute resolution - civil mediation
  • Birth Injury To Mother Claims
  • Financial Matters
  • Occupational Asthma
  • Regulatory Defence
  • Grandparents' Rights
  • Personal Injury Law
  • Prison law
  • Transfer of title
  • Holiday Accidents and Illness
  • Consumer Rights
  • Part Time Workers
  • Child Relocation After Divorce
  • Child Law
  • Nerve Damage Claims
  • Ophthalmic Negligence Claims
  • Cerebral Palsy Claims
  • Cancer Misdiagnosis Claims
  • Planning
  • Redundancy
  • Investment and buy to let properties
  • Possession and repossession proceedings
  • Sports Injury
  • Orthopaedic Negligence Claims
  • Flexible Working
  • Fertility Negligence Claims
  • Sorin Stockert 3T Heater-Cooler Claims
  • Declarations of trusts
  • Medical Negligence
  • Deeds of Gifts
  • Neighbour Disputes
  • Assault
  • Freehold Enfranchisement
  • Children Act proceedings
  • Litigation - Property litigation claims
  • Constructive/Unfair Dismissal
  • No Win No Fee
  • Knee Replacement Claims
  • Agency Staff / Temp Workers
  • Evicting Squatters and Trespassers
  • Repetitive Strain Injury
  • Harassment
  • Accident and Emergency Claims
  • Blood Transfusion Claims
  • Leasehold properties
  • Civil partnerships
  • Disciplinary Hearings
  • C. Difficile Claims
  • Service Charge Recovery
  • Vibration White Finger
  • Renting and Tenancy Agreements
  • Breast Surgery Compensation Claims
  • Periodontal Disease Claims
  • Tribunal Claims
  • Birth Defect and Wrongful Birth Claims
  • Metal-On-Metal Hip Replacement Claims
  • Welfare Issues After Serious Injury
  • Gym Injury Compensation
  • Faulty Defibrillator Claims
  • Defective Work Equipment
  • Domestic violence
  • Maternity and Paternity
  • Matrimonial finance
  • Criminal Damage
  • Road Traffic Accident
  • Defective Medical Device Claims
  • Surgery Compensation Claims
  • Litigation - Product liability claims
  • Harassment/Bullying at Work
  • Extending your Lease
  • GP Negligence Claims
  • Pressure Sore Claims
  • Litigation - Breach of contract
  • Pension and property advice
  • Children's Serious Injury
  • Civil Partnership Dissolution
  • Exclusivity and lock-out agreements
  • Nerve Injury Claims
  • Transfers of equity
  • Family Mediation
  • Inheritance Act claims
  • Misdiagnosed Miscarriage Claims
  • Stress at Work
  • Anti-social Behaviour
  • Lease Extensions
  • Dermal Filler Compensation Claims
  • MRSA Claims
  • Tenant Eviction
  • Litigation - Insurance disputes
  • Settlement Agreements
  • Industrial Disease Compensation
  • Matrimonial transfers
  • Child contact
  • Criminal defence - All
  • Head and Brain Injury
  • Hospital Negligence Claims
  • Transfers of parts of land
  • Family Leave
  • Senior Executives
  • Birth Injury Claims
  • Theft
  • Car Accident
  • Amputation Negligence Claims
  • Pre and Post Nuptial Agreements
  • Skiing Injury
  • Lung Cancer Misdiagnosis Claims
  • Travel rights
  • Litigation Law
  • Cochlear Implant Claims
  • Carpal Tunnel Syndrome
  • Restrictive Covenants
  • Equal Pay Disputes
  • Stroke Misdiagnosis Claims
  • Murder and Manslaughter
  • Spinal Injury Compensation
  • Restorative Dentistry Claims
  • Asbestosis
  • Probate
  • Restrictive Covenants, Easements and Wayleaves
  • Right of First Refusal
  • Accident Abroad
  • Bus and Coach Accident
  • Workplace Slip and Trip
  • Licensing
  • Small businesses
  • Construction and engineering dispute resolution
  • Slander
  • Contract law
  • Development loan facilities
  • Mis-sold Interest Rate Swap Agreements
  • Share option schemes
  • Statutory Demands
  • Developer disputes
  • Contracts for the supply, installation and maintenance of specialist mechanical and electrical plant
  • Development agreements
  • Employment - business
  • Debt Recovery
  • Warranties, third party rights and reliance letters
  • Sales or purchases of shops, factories, warehouses, offices and licensed premises
  • Mediation
  • Contractual Disputes
  • Farming disputes
  • Competition law
  • Shareholder and Partnership Disputes
  • Environmental policy law
  • Outsourcing agreements
  • Veterinary negligence
  • Agricultural land for sale or development
  • Engineering contracts
  • Shareholder Agreements
  • Corporate finance
  • Development plot sales
  • Intellectual Property
  • Merchandising and sponsorship
  • Corporate Law
  • Data Protection
  • Commercial mortgages
  • Tax
  • Employment of farm workers
  • Purchase and Sale Of Commercial Property
  • Commercial Contracts and Agreements
  • Framework agreements
  • Commercial Litigation Matters
  • Mergers and Acquisitions
  • Farm partnerships and corporate structures
  • Summary Judgment
  • Facility maintenance agreements
  • Alternative Dispute Resolution (ADR)
  • Asset Tracing
  • Crane oversailing and scaffolding licences
  • Franchising
  • Unfair Loan Charges
  • Insurance
  • Planning law
  • Agency agreements
  • Equestrian property
  • Management buyouts
  • Business structures and joint ventures
  • Commercial Law
  • Building contracts and professional appointments
  • In-house training
  • Credit Control
  • Insolvency and Bankruptcy
  • Rights of way issues
  • Sales and Purchases
  • Construction
  • Landlord and tenant
  • Commercial Leases
  • Charities
  • Investment purchases and Buy to Let
  • Health and Safety
  • Buying and selling a farm
  • Commercial contracts for farming businesses
  • Partnership and LLP law
  • Guarantees and bonds
  • Setting up a business
  • Finance
  • Due diligence audits for banks and other financial institutions
  • Purchase of development land

Opening times
  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday
  • 0900 - 1730
  • 0900 - 1730
  • 0900 - 1730
  • 0900 - 1730
  • 0900 - 1730
  • 0000 - 0000
  • 0000 - 0000