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Poole Alcock LLP

4.9 | 32 Reviews 32 Reviews | Dispute Resolution
5,478 Total Company Reviews info icon Dispute Resolution | info icon 5,478 Total Company Reviews Dispute Resolution | info icon 5,478 Total Company Reviews

Minerva House, Gadbrook Way, Gadbrook Park, Rudheath, Northwich, Cheshire, CW9 7RA

Accepting new clients

Minerva House, Gadbrook Way, Gadbrook Park, Rudheath, Northwich, Cheshire, CW9 7RA

Regulated by:

The Solicitors Regulation Authority

Regulator ID: 408247

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Poole Alcock LLP Review Scores & Client Satisfaction Overview

4.9
Excellent
95%+
Value for
Money
95%+
Success
Rate
95%+
Would
Recommend
Communication 4.8/5
Initial Impressions 5.0/5
Approachability 4.8/5
Documentation Accuracy 4.9/5
Legal Knowledge 4.9/5
Value for money 4.8/5

Accreditations

Poole Alcock LLP are accredited by

Chambers UK Leading Firm 2025 accreditation awarded to Poole Alcock LLP
Cyber Essentials Certified accreditation awarded to Poole Alcock LLP
Resolution Collaborative Family Lawyer accreditation awarded to Poole Alcock LLP

Description

We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise.

Rankings by area of expertise

The rankings below show the areas of expertise that Poole Alcock LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Poole Alcock LLP Review Scores & Client Satisfaction Overview

4.8
Excellent
95%
Value for
Money
12% above
national average
95%+
Success
Rate
15% above
national average
95%+
Would
Recommend
16% above
national average
Communication 4.8/5
Initial Impressions 4.8/5
Approachability 4.8/5
Documentation Accuracy 4.8/5
Legal Knowledge 4.8/5
Value for money 4.8/5

Accreditations

Poole Alcock LLP are accredited by

Chambers UK Leading Firm 2025 accreditation awarded to Poole Alcock LLP
Cyber Essentials Certified accreditation awarded to Poole Alcock LLP
Resolution Collaborative Family Lawyer accreditation awarded to Poole Alcock LLP

Description

We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise.

Rankings by area of expertise

The rankings below show the areas of expertise that Poole Alcock LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Meet the team of Poole Alcock LLP

Meet the team of Poole Alcock LLP

Contact & Locations - Poole Alcock LLP

Opening hours

Monday 09:00–17:15 (Open)
Tuesday 09:00–17:15
Wednesday 09:00–17:15
Thursday 09:00–17:15
Friday 09:00–17:15
Saturday (Closed)
Sunday (Closed)

Minerva House, Gadbrook Way, Gadbrook Park, Rudheath, Northwich, Cheshire, CW9 7RA

Reviews

4.9 /5 32 Reviews
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Rating

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Clients say

What clients say about Poole Alcock LLP

Clients consistently praise the firm’s expertise across conveyancing, remortgages, wills, LPAs, family matters, employment and redundancy advice, and personal injury claims. Reviews highlight clear, practical guidance, strong legal knowledge, and an ability to explain complex issues in plain English. Clients also value the firm’s prompt turnaround, efficiency and attention to deadlines. Soft skills frequently mentioned include friendliness, professionalism, empathy, patience, responsiveness and reassurance, with many saying the team made stressful situations feel straightforward, supportive and well managed.

Clear communication
Quick turnaround
Friendly staff
Professional service
Helpful advice
Efficient process
Supportive team
Knowledgeable solicitors
Easy to deal
Stress-free experience

ReviewSolicitors Review List

Profile image of Ian

Ian

Verified
Housing & Property

100% satisfied

Important that the team knew about my file, please not to be forgotten about. Happy with updates, very pleased with service.

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Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

We’re delighted to hear that you were 100% satisfied with our service Ian and felt confident that your matter received the attention it deserved. Keeping clients informed and ensuring nothing is overlooked is very important to us, so we’re pleased you were happy with the updates and overall service. Your comments are greatly appreciated.

0
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Malcolm Goldstraw

Verified
Family Law

Consultation

Every one I have dealt with has been very professional, they have taken my matters very seriously, and are working hard to get a resolution for me in a matter that was being dealt with by another solicitor with no results. Very friendly staff have no problem calling me in the USA. Amazing experience Thank you

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this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you so much Malcolm for taking the time to share your experience with us. We truly appreciate your kind words and will pass on to Helen and her team. We are delighted that you have had such an amazing experience. Kindest regards.

0
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Paul Jones

Verified
Consumer

Honest and transparent advice

Spoke to Dan about building dispute. It was very helpful to be laid out. The steps were clear and he gave honest and transparent advice.

Solicitors tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Many thanks Paul for the 5 star review and for taking the time to complete the questionnaire. We are very happy that Dan has been able to help you in this matter and really appreciate you sharing your positive feedback. Very best wishes.

1
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Rose Longfield

Verified
Consumer

Litigation

Once in contact with a solicitor everything was very professional and informative

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this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Many thanks Rose for your positive review and feedback. We are delighted that Dan has been able to help in this matter. Please do not hesitate to contact us again should you need any further help.

0
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Natalie Matthews

Verified
Consumer

Really helpful!

Very efficient. Dan had clear and helpful advice on my dispute matter

Solicitors tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you Natalie for leaving us a 5 star review, we really do appreciate your feedback and we are delighted that Dan has been able to give you clear & helpful advice regarding your dispute. Please don't hesitate to get in touch if we can help any further. Very best wishes

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Other Reviews

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Kt

Housing & Property

A client

We had James Williams acting as our conveying solicitor for our new home. He was *fantastic*. Rapid responses, sorted everything out, we did not need to worry about a thing. Would highly recommend using Poole Alcock, specifically James Williams (if you're needing conveying anyway!)

Solicitors tagged in
this review

A representative from Poole Alcock LLP responded to this review

Thank you some much for your kind words. I will make sure they are passed on to James and his team.

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Reviews

4.8 /5 5478 Reviews
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Star rating
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Rating

Review Source

Clients say

What clients say about Poole Alcock LLP

Clients consistently praise the firm’s expertise across conveyancing, remortgages, wills, LPAs, family matters, employment and redundancy advice, and personal injury claims. Reviews highlight clear, practical guidance, strong legal knowledge, and an ability to explain complex issues in plain English. Clients also value the firm’s prompt turnaround, efficiency and attention to deadlines. Soft skills frequently mentioned include friendliness, professionalism, empathy, patience, responsiveness and reassurance, with many saying the team made stressful situations feel straightforward, supportive and well managed.

Clear communication
Quick turnaround
Friendly staff
Professional service
Helpful advice
Efficient process
Supportive team
Knowledgeable solicitors
Easy to deal
Stress-free experience

ReviewSolicitors Review List

Profile image of Maureen Davis

Maureen Davis

Verified
Wills, Trusts & Probate

Will Amendment

Selina was very professional. Easy to contact and I'm very grateful for the home visit.

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this review

0
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Anonymous

Verified

Good advise throughout

Great result, knowledgeable throughout the case and gave good/ accurate advise.

Solicitors tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Many thanks for taking the time to complete the questionnaire and leave a great 5 star review, we really appreciate it. We are glad that you had a great result and received good & accurate advice throughout the case. We hope to work with you again, very best wishes from all the team.

0
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Kevin McDonnell

Verified
Housing & Property

Aldermore Remortgage

We received quick responses from Chanel who was very polite and the remortgage was prompt.

Legal experts tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for your kind feedback Kevin. We're delighted to hear that Chanel provided prompt, polite service and made your remortgage process quick and straightforward. We really appreciate your recommendation and wish you all the best.

0
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Gita Patel

Verified
Housing & Property

Aldermore Remortgage

Chanel provided very prompt correspondence throughout and was always on hand to provide guidance.

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this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for your lovely feedback Gita. We're pleased to hear that Chanel provided prompt communication and helpful guidance throughout the process. We appreciate your kind words and wish you all the best.

0
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Helen Kay

Verified
Wills, Trusts & Probate

Review

It was very good, and everyone was very helpful. Would definitely recommend.

Solicitors tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for your feedback. We're delighted to hear you found our service very good and that our team was helpful throughout. Thank you for your recommendation Helen, it is greatly appreciated.

0
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Other Reviews

Profile image of Charl Nicole

Charl Nicole

Charl

Really good experience with James Williams’ team. They worked fast to get us moved along quickly and the communication was good, which typically is spotty with solicitors, so this was great and really made my experience easier and less stressful.

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for your wonderful feedback. We're delighted to hear that James Williams' team helped make your move progress quickly and efficiently. Clear communication is something we pride ourselves on, so it's especially rewarding to know this made the process easier and less stressful for you. We really appreciate your kind words and wish you all the best in your new home.

0
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Allan Henshall

Allan Henshall

Very professional and good value for money

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Many thanks Allan for your review. We're pleased that you were happy with both the service you received and the value we provided. Your feedback means a lot to us.

0
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A Deramchi

Employment

A client

Efficient, easy to contact and helpful.

Solicitors tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for your feedback. We are pleased you found the service efficient, easy to access, and helpful. Your kind comments are greatly appreciated.

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Andrew Whelan

Employment

Andrew

Excellent service from the very first phone call to the completion of my requirement. Thank you Elinor and Kellie.

Legal experts tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for taking the time to share your feedback Andrew. We're so pleased that Elinor and Kellie were able to help and make the process smooth from start to finish. Your kind words are greatly appreciated.

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JOHN JAMES BARBER

Family Law

JOHN JAMES BARBER

Communications and interactions with Erin and Ella were brilliant throughout! The team provided friendly, efficient, proactive, service that made a challenging marital separation as clear and concise. From initial discussions to onboarding, progression and decision making meetings, Poole Alcock were great. I would highly recommend Poole Alcock for family legal and financial settlement matters.

Legal experts tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for your wonderful feedback John. We are delighted to hear that Erin and Ella provided friendly, efficient, and proactive support throughout your matter. We appreciate your kind words and are pleased that they helped make a challenging situation feel clearer and more manageable. Your feedback will be shared with them both.

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