01270 762325
We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise. Read more...
Poole Alcock LLP
have 59 other locations
Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.
This score has been calculated using up to the last 300 reviews left by clients of Poole Alcock LLP on ReviewSolicitors.
As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Poole Alcock LLP. These questions include:
We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used Poole Alcock LLP and have had a satisfactory experience where they have indicated that they would recommend the services of the law firm to their friends and family.
You can use this data to see how Poole Alcock LLP performs against other law firms nationally. A score close to 100% indicates that this firm is highly valued by their clients.
As part of our review questionnaire we ask the question:
"Would you recommend this firm to somebody else?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used Poole Alcock LLP and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.
You can use this data to see how Poole Alcock LLP compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.
As part of our review questionnaire we ask the question:
"Were you satisfied with the outcome of your case?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
Read moreless...
The rankings below show the areas of expertise that Poole Alcock LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.
Locally
Nationally
Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.
Client Reviews
Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Wills
Philip
Collected on:
The firm is looking after several matters for me and happy with them all.
A representative from Poole Alcock LLP responded to this review on 22 April, 2024:
Hi Philip its great to hear you are a returning Client and are happy with Poole Alcock, thank you so much for this lovely review.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Wills
Anonymous
Collected on:
All my family have always used Poole Alcock and always been happy with the level of service received.
A representative from Poole Alcock LLP responded to this review on 17 April, 2024:
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Child Custody
Tom
Collected on:
Professional experience throughout, all information was presented in a clear and timely manner. Any questions or concearns I had throughout the case were rapidly answered. Would definitely recommend to anyone requiring help with any case involving family law.
A representative from Poole Alcock LLP responded to this review on 17 April, 2024:
Hi Tom its great to hear you would recommend Poole Alcock. Thank you for the lovely review and we wish you all the best for the future.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Wills
Matt
Collected on:
Very Friendly, very thorough and professional, faultless.
A representative from Poole Alcock LLP responded to this review on 04 March, 2024:
Hi Matt thank you so much for your great review, we really appreciate you taking the time to leave this lovely feedback. We hope to work with you again in the future.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Pre and Post Nuptial Agreements
Anonymous
Collected on:
Great help. A clear picture of my options. Thank you.
A representative from Poole Alcock LLP responded to this review on 27 February, 2024:
Hi thank you for your lovely review, I'm glad you found we offered you great advice. We hope to work with you again in the future.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Wills
Robert Clarke
Collected on:
First class service, staff very friendly .
A representative from Poole Alcock LLP responded to this review on 20 December, 2023:
Hello Robert, thank you so much for your lovely review, We hope to work with you again in the future should you need us.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Residential Conveyancing
Samara
Collected on:
Fast efficient service and friendly, would highly recommend
A representative from Poole Alcock LLP responded to this review on 19 December, 2023:
Hi Samara, thank you so much for your great review, we appreciate this very much.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Accident At Work
Michael
Collected on:
Would like to take the chance to say how pleased I was with the service provided by Poole and Alcock and are special thanks to Georgina who guided me step by step with what is to me unknown territory wouldn't hesitate to recommend the service you provided me with.
A representative from Poole Alcock LLP responded to this review on 07 November, 2023:
Hi Michael. Thank you so much for your lovely review, we really do appreciate this, and we enjoy receiving such great feedback from happy clients.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Probate
Sheila
Collected on:
Very nice warm welcome from Reception. Andrew very helpful and efficient.
A representative from Poole Alcock LLP responded to this review on 02 November, 2023:
Hi Sheila, Thank you for the great review. We are pleased you felt a warm welcome when you came into our Sandbach branch.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Annulment
James
Collected on:
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A representative from Poole Alcock LLP responded to this review on 13 October, 2023:
Hi James. thank you so much for you kind review.
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Matter Type:
Child Access
Margaret
Collected on:
Very helpful
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Matter Type:
Wills
debbie
Collected on:
Lovely people would recommend them always been well looked after
A representative from Poole Alcock LLP responded to this review on 22 May, 2023:
Thank you for your kind review, Debbie.
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Matter Type:
Wills
Kevin
Collected on:
Excellent customer service in sorting my Will and Lasting Power of Attorney. They are now my ‘go to’ solicitors when it comes to all things legal. A friendly and knowledgeable company
A representative from Poole Alcock LLP responded to this review on 17 May, 2023:
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
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Matter Type:
Wills
John
Collected on:
First class advice and service in preparing our wills.
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Matter Type:
Wills
Nigel
Collected on:
I approached Poole Alcock for my Will. They were very helpful and not only did Andy Roberts (my solicitor) write my will for me, he also answered some questions I had concerning my father's will. I was very satisfied with the service.
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Committed to Excellence We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise. Why do we do this? We want our clients to stay with us. We also want to be your first port of call whenever you need legal assistance of any sort. In addition to this, we are proud of our firm and all of our people care deeply about the quality of the service which we provide. We really can look after you, whatever your legal need. We have a wide range of specialist teams and lawyers who can look after all of your legal needs. You will find that across all those teams and lawyers, and across all of our offices, everyone at Poole Alcock is working hard to deliver on our promise to provide a consistently excellent service.
