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Poole Alcock LLP

5.0 | 598 Reviews 598 Reviews | Employment
5,324 Total Company Reviews info icon Employment | info icon 5,324 Total Company Reviews Employment | info icon 5,324 Total Company Reviews

St. Georges House, 3rd Floor, 6 St. Georges Way, Leicester, Leicestershire, LE1 1QZ

Accepting new clients

St. Georges House, 3rd Floor, 6 St. Georges Way, Leicester, Leicestershire, LE1 1QZ

Regulated by:

The Solicitors Regulation Authority

Regulator ID: 8004404

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Poole Alcock LLP |
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Poole Alcock LLP Review Scores & Client Satisfaction Overview

5.0
Excellent
95%+
Value for
Money
95%+
Success
Rate
95%+
Would
Recommend
Communication 5.0/5
Initial Impressions 4.9/5
Approachability 5.0/5
Documentation Accuracy 5.0/5
Legal Knowledge 5.0/5
Value for money 4.9/5

Accreditations

Poole Alcock LLP are accredited by

Children Law accreditation awarded to Poole Alcock LLP
Family Law Advanced accreditation awarded to Poole Alcock LLP
Criminal Litigation accreditation awarded to Poole Alcock LLP

Description

We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise.

Rankings by area of expertise

The rankings below show the areas of expertise that Poole Alcock LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Poole Alcock LLP Review Scores & Client Satisfaction Overview

4.9
Excellent
95%+
Value for
Money
13% above
national average
95%+
Success
Rate
15% above
national average
95%+
Would
Recommend
16% above
national average
Communication 4.8/5
Initial Impressions 4.8/5
Approachability 4.8/5
Documentation Accuracy 4.8/5
Legal Knowledge 4.9/5
Value for money 4.8/5

Accreditations

Poole Alcock LLP are accredited by

Children Law accreditation awarded to Poole Alcock LLP
Family Law Advanced accreditation awarded to Poole Alcock LLP
Criminal Litigation accreditation awarded to Poole Alcock LLP

Description

We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise.

Rankings by area of expertise

The rankings below show the areas of expertise that Poole Alcock LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Contact & Locations - Poole Alcock LLP

Opening hours

Monday 09:00–17:15
Tuesday 09:00–17:15
Wednesday 09:00–17:15
Thursday 09:00–17:15
Friday 09:00–17:15
Saturday (Closed)
Sunday (Closed)

St. Georges House, 3rd Floor, 6 St. Georges Way, Leicester, Leicestershire, LE1 1QZ

Reviews

5.0 /5 598 Reviews
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Rating

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Clients say

What clients say about Poole Alcock LLP

Clients praise the firm’s expertise across family, conveyancing, wills, probate, employment and personal injury work, noting clear, knowledgeable legal advice and fast, efficient case handling. Valued soft skills include professionalism, compassion, patience and empathy, plus approachable, friendly communication, plain-English explanations, proactive updates and strong organisation. Clients highlight responsiveness, attention to detail and the ability to make complex or emotional matters straightforward and reassuring, leading to high satisfaction and frequent recommendations.

friendly staff
clear communication
quick turnaround
professional service
knowledgeable advisors
empathetic support
efficient process
responsive team
plain English
attention to detail

ReviewSolicitors Review List

Profile image of Jan

Jan

Verified
Employment

Great, straightforward experience

Great, straightforward experience from start to finish. Elinor was professional but friendly and provided clear advice. I can't fault the entire team - would recommend.

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this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you Jan for your wonderful feedback. We are delighted to hear that you had a great experience from start to finish. Elinor will be pleased to know that her professionalism, friendly approach, and clear advice made such a positive impression. We also appreciate your kind comments about the wider team. Thank you for your recommendation, and we wish you all the best for the future

0
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Gareth

Verified
Employment

Fabulous service

Fabulous service from everyone at Poole Alcock, Elinor was superb and the process was smooth and painless.

Legal experts tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Gareth, we are delighted to hear that you received fabulous service from the team and that the process was smooth and painless throughout. Elinor will be especially pleased to know that her support made such a positive difference to your experience. We truly appreciate your kind words and thank you for choosing Poole Alcock.

0
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anonymous

Verified
Employment

Professional

Professional - very easy to talk to very comforting - very helpful and efficient

Solicitors tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

We are delighted to hear that you found our team professional, easy to talk to, and reassuring throughout the process. Providing helpful, efficient service while ensuring our clients feel supported and comfortable is something we strive for every day. We truly appreciate your comments and thank you for choosing Poole Alcock.

0
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anonymous

Employment

Redundancy with short notice

I reach out to the team at Poole Alcock solicitors and explained the situation I had with being made redundant. I was booked in the very next day for a consultation call with Tim Edgeley and we ran over my documents. Tim explained what a lot of the business lingo meant and what I needed to ensure I do, to cover my side of the contract. Tim & Kellie then liaised with my employer and had everything reviewed, signed and complete within 2 days! I honestly can’t thank Tim & Kellie enough for the work completed and the support they offered when I had any queries or concerns.

Solicitors tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

We are delighted to hear that Tim was able to speak with you so quickly and provide the support and guidance you needed following your redundancy situation. Employment matters can often involve complex terminology and processes, so it's great to know that Tim took the time to explain everything clearly and help you understand your documents and options. We appreciate your kind feedback and will be sure to pass your comments on to Tim. Thank you for choosing Poole Alcock, and we wish you all the very best for the future.

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Lynne

Verified
Employment

Clear and quick process whilst still being friendly

From my initial call to the meeting with Elinor, everything was clear with a fast process. Elinor provided helpful advice in a friendly manner and I would highly recommend.

Legal experts tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

We're happy to hear that everything was clear and efficient Lynne from your initial call through to your meeting with Elinor. It's great to know that Elinor's friendly approach and helpful advice made such a positive impression. We really appreciate your recommendation and thank you for choosing Poole Alcock.

0
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Other Reviews

Profile image of Andrew Whelan

Andrew Whelan

Employment

Andrew

Excellent service from the very first phone call to the completion of my requirement. Thank you Elinor and Kellie.

Legal experts tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for taking the time to share your feedback Andrew. We're so pleased that Elinor and Kellie were able to help and make the process smooth from start to finish. Your kind words are greatly appreciated.

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Darren

Employment

Darren

Absolutely brilliant irini and kellie are great

Solicitors tagged in
this review

A representative from Poole Alcock LLP responded to this review

Thank you for the positive review, we are glad the team could help.

0
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Callum

Employment

Callum

The team has so helpful. Everything moved so quickly and was sorted within 2 days. Everything was explained clearly and answered any of the questions i had. Really appreciate there help.

A representative from Poole Alcock LLP responded to this review

Thank you for your review Callum. We are glad the team could assist you efficiently and you were satisfied with the service, we appreciate the positive feedback. Best wishes.

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Mers

Employment

Mers

I needed to find a solicitor for an employment matter. I was recommended Poole Alock by a friend. All the Poole Alcock staff were really friendly and professional, meeting my tight deadlines and offering clear and concise advice.

A representative from Poole Alcock LLP responded to this review

Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.

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Lauren

Employment

Lauren

Professional and streamlined service. Many thanks to you all for helping me. I thoroughly recommend Poole Alcock solicitors.

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Reviews

4.9 /5 5324 Reviews
Filter your results
Star rating
Review Source

Rating

Review Source

Clients say

What clients say about Poole Alcock LLP

Clients praise the firm’s expertise across family, conveyancing, wills, probate, employment and personal injury work, noting clear, knowledgeable legal advice and fast, efficient case handling. Valued soft skills include professionalism, compassion, patience and empathy, plus approachable, friendly communication, plain-English explanations, proactive updates and strong organisation. Clients highlight responsiveness, attention to detail and the ability to make complex or emotional matters straightforward and reassuring, leading to high satisfaction and frequent recommendations.

friendly staff
clear communication
quick turnaround
professional service
knowledgeable advisors
empathetic support
efficient process
responsive team
plain English
attention to detail

ReviewSolicitors Review List

Profile image of Danny Evans

Danny Evans

Verified

Excellent service and communication

Very cheerful and helpful and knew exactly what to do, thanks

Legal experts tagged in
this review

1
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Anonymous

Verified
Housing & Property

Helpful and reassuring

I really appreciated how - no matter what question I asked about the property buying process - Megan was kind and receptive; providing me with the information I needed and putting me at ease so I could begin the process with this firm.

Legal experts tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you so much for your feedback. We're thrilled to hear that Megan was able to answer your questions with kindness and understanding, helping to put you at ease during what can often feel like an overwhelming process. We will make sure your comments are shared with her, and we look forward to supporting you every step of the way.

0
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Profile image of Jan

Jan

Verified
Employment

Great, straightforward experience

Great, straightforward experience from start to finish. Elinor was professional but friendly and provided clear advice. I can't fault the entire team - would recommend.

Legal experts tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you Jan for your wonderful feedback. We are delighted to hear that you had a great experience from start to finish. Elinor will be pleased to know that her professionalism, friendly approach, and clear advice made such a positive impression. We also appreciate your kind comments about the wider team. Thank you for your recommendation, and we wish you all the best for the future

0
Collected on: ReviewSolicitor collection source logo
Profile image of Gareth

Gareth

Verified
Employment

Fabulous service

Fabulous service from everyone at Poole Alcock, Elinor was superb and the process was smooth and painless.

Legal experts tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Gareth, we are delighted to hear that you received fabulous service from the team and that the process was smooth and painless throughout. Elinor will be especially pleased to know that her support made such a positive difference to your experience. We truly appreciate your kind words and thank you for choosing Poole Alcock.

0
Collected on: ReviewSolicitor collection source logo
Profile image of anonymous

anonymous

Verified
Employment

Professional

Professional - very easy to talk to very comforting - very helpful and efficient

Solicitors tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

We are delighted to hear that you found our team professional, easy to talk to, and reassuring throughout the process. Providing helpful, efficient service while ensuring our clients feel supported and comfortable is something we strive for every day. We truly appreciate your comments and thank you for choosing Poole Alcock.

0
Collected on: ReviewSolicitor collection source logo

Other Reviews

Profile image of Andrew Whelan

Andrew Whelan

Employment

Andrew

Excellent service from the very first phone call to the completion of my requirement. Thank you Elinor and Kellie.

Legal experts tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for taking the time to share your feedback Andrew. We're so pleased that Elinor and Kellie were able to help and make the process smooth from start to finish. Your kind words are greatly appreciated.

0
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Profile image of JOHN JAMES BARBER

JOHN JAMES BARBER

Family Law

JOHN JAMES BARBER

Communications and interactions with Erin and Ella were brilliant throughout! The team provided friendly, efficient, proactive, service that made a challenging marital separation as clear and concise. From initial discussions to onboarding, progression and decision making meetings, Poole Alcock were great. I would highly recommend Poole Alcock for family legal and financial settlement matters.

Legal experts tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for your wonderful feedback John. We are delighted to hear that Erin and Ella provided friendly, efficient, and proactive support throughout your matter. We appreciate your kind words and are pleased that they helped make a challenging situation feel clearer and more manageable. Your feedback will be shared with them both.

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David Ball

Housing & Property

David Ball

Fantastic service, efficient, knowledgeable and responsive. Best conveyancing service I have ever received.

Solicitors tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for your fantastic feedback. We're delighted to hear that you found our service efficient, knowledgeable, and responsive. Knowing that this was the best conveyancing service you have ever received means a great deal to us. We truly appreciate your kind words.

1
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Profile image of Dave Ball

Dave Ball

Housing & Property

Dave

Fantastic service, efficient, knowledgeable and responsive. Best conveyancing service I have ever received.

Solicitors tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for your fantastic feedback. We're delighted to hear that you found our service efficient, knowledgeable, and responsive. Knowing that this was the best conveyancing service you have ever received means a great deal to us. We truly appreciate your kind words.

0
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Profile image of Thomas Chitseko

Thomas Chitseko

Housing & Property

Thomas

Big thanks to Maddie Brand and team for their professional, solution-oriented and responsive work supporting me through a fairly torturous sales process. An easy recommend.

Thank you, Thomas, for taking the time to leave a review for Maddie. We will pass on your positive feedback. Please do let us know if we can be of any assistance in the future.

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