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Poole Alcock LLP

4.9 | 32 Reviews 32 Reviews | Dispute Resolution
5,304 Total Company Reviews info icon Dispute Resolution | info icon 5,304 Total Company Reviews Dispute Resolution | info icon 5,304 Total Company Reviews

Caxton Close, Basepoint Business & Innovation Centre, Andover, Hampshire, SP10 3FG

Accepting new clients

Caxton Close, Basepoint Business & Innovation Centre, Andover, Hampshire, SP10 3FG

Regulated by:

The Solicitors Regulation Authority

Regulator ID: 8009091

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Poole Alcock LLP Review Scores & Client Satisfaction Overview

4.9
Excellent
95%+
Value for
Money
95%+
Success
Rate
95%+
Would
Recommend
Communication 4.8/5
Initial Impressions 5.0/5
Approachability 4.8/5
Documentation Accuracy 4.9/5
Legal Knowledge 4.9/5
Value for money 4.8/5

Accreditations

Poole Alcock LLP are accredited by

Children Law accreditation awarded to Poole Alcock LLP
Family Law Advanced accreditation awarded to Poole Alcock LLP
Criminal Litigation accreditation awarded to Poole Alcock LLP

Description

We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise.

Rankings by area of expertise

The rankings below show the areas of expertise that Poole Alcock LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Poole Alcock LLP Review Scores & Client Satisfaction Overview

4.9
Excellent
95%+
Value for
Money
13% above
national average
95%+
Success
Rate
15% above
national average
95%+
Would
Recommend
16% above
national average
Communication 4.8/5
Initial Impressions 4.8/5
Approachability 4.8/5
Documentation Accuracy 4.8/5
Legal Knowledge 4.8/5
Value for money 4.8/5

Accreditations

Poole Alcock LLP are accredited by

Children Law accreditation awarded to Poole Alcock LLP
Family Law Advanced accreditation awarded to Poole Alcock LLP
Criminal Litigation accreditation awarded to Poole Alcock LLP

Description

We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise.

Rankings by area of expertise

The rankings below show the areas of expertise that Poole Alcock LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Contact & Locations - Poole Alcock LLP

Opening hours

Monday 09:00–17:15
Tuesday 09:00–17:15
Wednesday 09:00–17:15
Thursday 09:00–17:15
Friday 09:00–17:15
Saturday (Closed)
Sunday (Closed)

Caxton Close, Basepoint Business & Innovation Centre, Andover, Hampshire, SP10 3FG

Reviews

4.9 /5 32 Reviews
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Star rating
Review Source

Rating

Review Source

Clients say

What clients say about Poole Alcock LLP

Clients praise the firm for expertise across conveyancing, wills & LPAs, employment and personal injury work, probate and remortgages. Reviews highlight clear, practical legal knowledge, fast turnaround and efficient case management. Valued soft skills include friendly, approachable communication, empathy and patience during difficult times, proactive updates, responsiveness and plain‑English explanations. Clients consistently note professionalism, organisation and a smooth, reassuring process that delivers positive outcomes.

clear communication
quick turnaround
professional staff
knowledgeable team
friendly service
efficient process
kept updated
plain English
compassionate advice
well organised

ReviewSolicitors Review List

Profile image of Ian

Ian

Verified
Housing & Property

100% satisfied

Important that the team knew about my file, please not to be forgotten about. Happy with updates, very pleased with service.

Solicitors tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

We’re delighted to hear that you were 100% satisfied with our service Ian and felt confident that your matter received the attention it deserved. Keeping clients informed and ensuring nothing is overlooked is very important to us, so we’re pleased you were happy with the updates and overall service. Your comments are greatly appreciated.

0
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Malcolm Goldstraw

Verified
Family Law

Consultation

Every one I have dealt with has been very professional, they have taken my matters very seriously, and are working hard to get a resolution for me in a matter that was being dealt with by another solicitor with no results. Very friendly staff have no problem calling me in the USA. Amazing experience Thank you

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this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you so much Malcolm for taking the time to share your experience with us. We truly appreciate your kind words and will pass on to Helen and her team. We are delighted that you have had such an amazing experience. Kindest regards.

0
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Paul Jones

Verified
Consumer

Honest and transparent advice

Spoke to Dan about building dispute. It was very helpful to be laid out. The steps were clear and he gave honest and transparent advice.

Solicitors tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Many thanks Paul for the 5 star review and for taking the time to complete the questionnaire. We are very happy that Dan has been able to help you in this matter and really appreciate you sharing your positive feedback. Very best wishes.

1
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Rose Longfield

Verified
Consumer

Litigation

Once in contact with a solicitor everything was very professional and informative

Solicitors tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Many thanks Rose for your positive review and feedback. We are delighted that Dan has been able to help in this matter. Please do not hesitate to contact us again should you need any further help.

0
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Natalie Matthews

Verified
Consumer

Really helpful!

Very efficient. Dan had clear and helpful advice on my dispute matter

Solicitors tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you Natalie for leaving us a 5 star review, we really do appreciate your feedback and we are delighted that Dan has been able to give you clear & helpful advice regarding your dispute. Please don't hesitate to get in touch if we can help any further. Very best wishes

0
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Other Reviews

Profile image of Kt

Kt

Housing & Property

A client

We had James Williams acting as our conveying solicitor for our new home. He was *fantastic*. Rapid responses, sorted everything out, we did not need to worry about a thing. Would highly recommend using Poole Alcock, specifically James Williams (if you're needing conveying anyway!)

Solicitors tagged in
this review

A representative from Poole Alcock LLP responded to this review

Thank you some much for your kind words. I will make sure they are passed on to James and his team.

0
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Reviews

4.9 /5 5304 Reviews
Filter your results
Star rating
Review Source

Rating

Review Source

Clients say

What clients say about Poole Alcock LLP

Clients praise the firm for expertise across conveyancing, wills & LPAs, employment and personal injury work, probate and remortgages. Reviews highlight clear, practical legal knowledge, fast turnaround and efficient case management. Valued soft skills include friendly, approachable communication, empathy and patience during difficult times, proactive updates, responsiveness and plain‑English explanations. Clients consistently note professionalism, organisation and a smooth, reassuring process that delivers positive outcomes.

clear communication
quick turnaround
professional staff
knowledgeable team
friendly service
efficient process
kept updated
plain English
compassionate advice
well organised

ReviewSolicitors Review List

Profile image of anonymous

anonymous

Verified
Employment

I am very pleased

I would like to take this opportunity to thank Irini and the team for all their help and support throughout this process. I am very pleased with how everything was handled. In particular, I would like to express my sincere appreciation to Irini for her exceptional support and negotiation on my behalf. She was incredibly professional, patient and thorough, and I never felt rushed or unheard throughout the process. Given how challenging the circumstances were for me, her approach made a significant difference. Thank you again to Irini and the whole team at Poole Alcock. I am extremely grateful and will certainly recommend your services to others.

Solicitors tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for your wonderful feedback. We are delighted to hear that you were pleased with how everything was handled. Irini will be especially pleased to know that her professionalism, patience, and dedication made such a positive difference during the process. We truly appreciate your kind words and will be sure to share them with Irini and the team. Best wishes for the future.

0
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Profile image of Edward & Susan Ashley

Edward & Susan Ashley

Verified
Wills, Trusts & Probate

Review

We had a positive experience, everything was explained from start to completion, which left us satisfied with the whole process

Solicitors tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you both for your positive feedback Edward & Susan. We're delighted to hear that everything was clearly explained from start to finish and that you were satisfied with the whole process. We truly appreciate your comments and are pleased we could support you throughout your journey.

0
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Joseph O’Sullivan

Verified
Housing & Property

Onboarding process very supportive

Eve has been lovely to work with and very responsive in the onboarding process. We have not yet done anything with our acutal solicitors

Legal experts tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

We're delighted to hear that Eve has been lovely to work with Joseph and responsive throughout the onboarding process. We appreciate your kind comments and will be sure to pass them on to her. We look forward to supporting you further as you move forward with your solicitors.

0
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Ethan

Verified
Employment

Straightforward process

Straightforward process. Irini explained all the legal jargon in simple terms for me to understand. I was recommended the firm from somebody else and would happily recommend using Irini / Poole Alcock.

Solicitors tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for your kind feedback Ethan. We're pleased to hear that Irini made the process straightforward and easy to understand. We greatly appreciate your recommendation and support.

0
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Andy

Verified
Employment

Really great experience

Really great experience working with Elinor, she gave clear, professional + efficient advice while still being so friendly. Will definitely recommend to other.

Legal experts tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for your wonderful feedback Andy. We're delighted to hear that Elinor provided clear, professional, and efficient advice while remaining friendly and approachable. We truly appreciate your recommendation and support.

0
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Other Reviews

Profile image of Andrew Whelan

Andrew Whelan

Employment

Andrew

Excellent service from the very first phone call to the completion of my requirement. Thank you Elinor and Kellie.

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for taking the time to share your feedback Andrew. We're so pleased that Elinor and Kellie were able to help and make the process smooth from start to finish. Your kind words are greatly appreciated.

0
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Profile image of JOHN JAMES BARBER

JOHN JAMES BARBER

Family Law

JOHN JAMES BARBER

Communications and interactions with Erin and Ella were brilliant throughout! The team provided friendly, efficient, proactive, service that made a challenging marital separation as clear and concise. From initial discussions to onboarding, progression and decision making meetings, Poole Alcock were great. I would highly recommend Poole Alcock for family legal and financial settlement matters.

Legal experts tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for your wonderful feedback John. We are delighted to hear that Erin and Ella provided friendly, efficient, and proactive support throughout your matter. We appreciate your kind words and are pleased that they helped make a challenging situation feel clearer and more manageable. Your feedback will be shared with them both.

0
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David Ball

Housing & Property

David Ball

Fantastic service, efficient, knowledgeable and responsive. Best conveyancing service I have ever received.

Solicitors tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for your fantastic feedback. We're delighted to hear that you found our service efficient, knowledgeable, and responsive. Knowing that this was the best conveyancing service you have ever received means a great deal to us. We truly appreciate your kind words.

1
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Profile image of Dave Ball

Dave Ball

Housing & Property

Dave

Fantastic service, efficient, knowledgeable and responsive. Best conveyancing service I have ever received.

Solicitors tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for your fantastic feedback. We're delighted to hear that you found our service efficient, knowledgeable, and responsive. Knowing that this was the best conveyancing service you have ever received means a great deal to us. We truly appreciate your kind words.

0
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Thomas Chitseko

Housing & Property

Thomas

Big thanks to Maddie Brand and team for their professional, solution-oriented and responsive work supporting me through a fairly torturous sales process. An easy recommend.

Thank you, Thomas, for taking the time to leave a review for Maddie. We will pass on your positive feedback. Please do let us know if we can be of any assistance in the future.

0
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