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Poole Alcock LLP

5.0 | 46 Reviews 46 Reviews | Personal Injury
5,539 Total Company Reviews info icon Personal Injury | info icon 5,539 Total Company Reviews Personal Injury | info icon 5,539 Total Company Reviews

Waterbury Drive, Waterlooville, Hampshire, PO7 7TH

01606663989

Accepting new clients

Waterbury Drive, Waterlooville, Hampshire, PO7 7TH

Regulated by:

The Solicitors Regulation Authority

Regulator ID: 8011001

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Poole Alcock LLP |
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5.0
Excellent
46 Reviews
95%+
Value for
Money
95%+
Success
Rate
95%+
Would
Recommend
Communication 5.0/5
Initial Impressions 4.9/5
Approachability 5.0/5
Documentation Accuracy 5.0/5
Legal Knowledge 5.0/5
Value for money 4.9/5

Accreditations

Poole Alcock LLP are accredited by

Children Law accreditation awarded to Poole Alcock LLP
Family Law Advanced accreditation awarded to Poole Alcock LLP
Criminal Litigation accreditation awarded to Poole Alcock LLP

Description

We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise.

Rankings by area of expertise

Local 1 / 3,829
National 3 / 11,168
4.9
Excellent
5,539 Reviews
95%
Value for
Money
12% above
national average
95%+
Success
Rate
15% above
national average
95%+
Would
Recommend
16% above
national average
Communication 4.8/5
Initial Impressions 4.8/5
Approachability 4.8/5
Documentation Accuracy 4.8/5
Legal Knowledge 4.8/5
Value for money 4.8/5

Accreditations

Poole Alcock LLP are accredited by

Children Law accreditation awarded to Poole Alcock LLP
Family Law Advanced accreditation awarded to Poole Alcock LLP
Criminal Litigation accreditation awarded to Poole Alcock LLP

Description

We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise.

Rankings by area of expertise

Contact details

01606663989
reviewsolicitors@poolealcock.co.uk
https://www.poolealcock.co.uk/reviewsolicitors

Opening hours

Monday 09:00–17:15
Tuesday 09:00–17:15
Wednesday 09:00–17:15
Thursday 09:00–17:15 (Open)
Friday 09:00–17:15
Saturday (Closed)
Sunday (Closed)

Waterbury Drive, Waterlooville, Hampshire, PO7 7TH

Reviews

5.0 /5 46 Reviews
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    Rating

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    Clients say

    Clients praise the firm for its expertise in wills, Lasting Powers of Attorney, probate, residential conveyancing, remortgages, settlement agreements and family matters. Reviews highlight quick turnaround times, strong legal knowledge and clear, jargon-free advice. Client-valued soft skills include friendly and approachable service, excellent communication, responsiveness, professionalism, empathy and reassurance. Many say the team is efficient, proactive and supportive, keeping matters moving smoothly and making stressful processes feel straightforward and manageable.

    Friendly and approachable
    Clear communication
    Prompt responses
    Efficient service
    Professional advice
    Explained clearly
    Kept informed
    Supportive throughout
    Knowledgeable team
    Stress-free process

    ReviewSolicitors Review List

    Profile image of Anonymous

    Anonymous

    Verified
    Personal Injury

    Good advise throughout

    Great result, knowledgeable throughout the case and gave good/ accurate advise.

    Solicitors tagged in
    this review

    legal expert Georgina Coppenhall Georgina Coppenhall
    Reply by profile image of Poole Alcock Review Administrator

    Poole Alcock Review Administrator

    Many thanks for taking the time to complete the questionnaire and leave a great 5 star review, we really appreciate it. We are glad that you had a great result and received good & accurate advice throughout the case. We hope to work with you again, very best wishes from all the team.

    0
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    Profile image of Lucy Chan

    Lucy Chan

    Verified
    Personal Injury

    Couldn’t recommend Georgina and her team more!

    My case has been ongoing since March 2024 and throughout the entire case she has been professional, thorough and supportive. Her communication when explaining the process has been amazing and they could not have been more helpful. Thank you again for all your hard work!

    Solicitors tagged in
    this review

    legal expert Georgina Coppenhall Georgina Coppenhall
    Reply by profile image of Poole Alcock Review Administrator

    Poole Alcock Review Administrator

    Thank you for your wonderful feedback Lucy. We're so pleased to hear that you felt supported throughout your case and that our professionalism, thoroughness, and communication made a positive difference during what can often be a challenging process. Your kind words mean a great deal, and we'll be sure to pass them on. Thank you for placing your trust in us, and we wish you all the very best.

    0
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    Profile image of Nathan Barlow

    Nathan Barlow

    Verified
    Personal Injury

    Fantastic Solicitors, fantastic service!

    We used Poole Alcock for a claim after my elderly grandma was injured as a result of being hit by a door in a shopping precinct. My nan is 90 and was quite worried about the scale of making a claim. From the very first telephone conversation she was put at ease which was great and gave her confidence that she was doing the right thing. Along the way there were delays from external organisations with replies and results but Georgina and her team consistently pushed for answers and replies and kept us up to date regularly with what was happening and how they were getting on. Even if there was nothing really new to report they always made contact which gave the assurance everything was under control. In the end we reached a really positive conclusion to our case and couldn't be happier with the end result or the service. I highly recommend them.

    Solicitors tagged in
    this review

    legal expert Georgina Coppenhall Georgina Coppenhall
    Reply by profile image of Poole Alcock Review Administrator

    Poole Alcock Review Administrator

    Thank you for sharing your experience Nathan. We're delighted to hear that your grandmother felt supported and reassured from the very first conversation. We understand how daunting making a claim can be, especially after an injury, and we're pleased that our team was able to put her at ease and guide her through the process with confidence and care. We appreciate your kind words and wish your nan all the very best.

    0
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    Profile image of Anonymous

    Anonymous

    Verified
    Personal Injury

    Personal injury claim : from RTA

    This review covers a personal injury claim for my daughter, who was knocked over by a car. I spent some time selecting Poole Alcock, based on reviews. On completion of the 10 month process, including recovery, I can confirm that they are a wise choice to represent your potential claim. I was guided by Georgina Coppenhall, who was helpful, supportive and spent time explaining the process. Given the time claims such as this take, it is important to keep an electronic diary of events, evidence and costs, understand the next steps and be clear on the fair final claim that you deserve, any insurer will try offers below your expectation. Georgina has plenty of experience and will guide you accordingly.

    Solicitors tagged in
    this review

    legal expert Georgina Coppenhall Georgina Coppenhall
    Reply by profile image of Poole Alcock Review Administrator

    Poole Alcock Review Administrator

    We're very happy to hear that you were pleased with the service provided throughout your daughter's personal injury claim. It's wonderful to know that Georgina was supportive, helpful, and guided you through the process with care and professionalism. We appreciate your kind recommendation and are grateful that you chose Poole Alcock to assist you during what must have been a challenging time. We wish your daughter all the very best in her continued recovery.

    0
    Collected on: ReviewSolicitor collection source logo
    Profile image of Emma

    Emma

    Verified
    Personal Injury

    Wonderful experience

    I recently won an injury case backed by Poole Alcock. They dealt with my case in a calm, confident and professional manner. I was reassured, communicated with consistently and made to feel like a priority. 10/10 experience.

    Solicitors tagged in
    this review

    legal expert Georgina Coppenhall Georgina Coppenhall
    Reply by profile image of Poole Alcock Review Administrator

    Poole Alcock Review Administrator

    Emma, thank you for your wonderful feedback. We're delighted to hear that you had such a positive experience with Poole Alcock. We understand that pursuing an injury claim can be a stressful and uncertain time, so it's fantastic to know that our team handled your case in a calm, confident, and professional manner. Keeping clients informed, providing reassurance, and ensuring they feel supported throughout the process are all priorities for us. We're especially pleased that you felt like a valued priority and that the outcome met your expectations. Thank you for your kind words and your 10/10 rating – it is greatly appreciated.

    0
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    Other Reviews

    Profile image of Christine

    Christine

    Personal Injury

    Christine

    Helpful advice and excellent service

    1
    Collected on: Google collection source logo
    Profile image of Matt Brooks

    Matt Brooks

    Matt

    After having been unceremoniously and fairly traumatically knocked off my bike by a careless driver, based on word of mouth recommendation, I spoke to Anna Burns in the Poole Alcock Nantwich office for advice as to what the implications were for me - I was fairly shaken and the damage to my bike was catastrophic. The advice and service I received were not only very useful and on point, but extremely reassuring and ultimately I got precisely what I wanted/needed - can't recommend them and Anna highly enough.

    Thank you Matt

    0
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    Profile image of Matt

    Matt

    Personal Injury

    Matt Brooks

    After having been unceremoniously and fairly traumatically knocked off my bike by a careless driver, based on word of mouth recommendation, I spoke to Anna Burns in the Poole Alcock Nantwich office for advice as to what the implications were for me - I was fairly shaken and the damage to my bike was catastrophic. The advice and service I received were not only very useful and on point, but extremely reassuring and ultimately I got precisely what I wanted/needed - can't recommend them and Anna highly enough.

    A representative from Poole Alcock LLP responded to this review

    Thank you Matt

    0
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    Reviews

    4.9 /5 5539 Reviews
    Filter your results
    Star rating
      Review Source

      Rating

      Review Source

      Clients say

      Clients praise the firm for its expertise in wills, Lasting Powers of Attorney, probate, residential conveyancing, remortgages, settlement agreements and family matters. Reviews highlight quick turnaround times, strong legal knowledge and clear, jargon-free advice. Client-valued soft skills include friendly and approachable service, excellent communication, responsiveness, professionalism, empathy and reassurance. Many say the team is efficient, proactive and supportive, keeping matters moving smoothly and making stressful processes feel straightforward and manageable.

      Friendly and approachable
      Clear communication
      Prompt responses
      Efficient service
      Professional advice
      Explained clearly
      Kept informed
      Supportive throughout
      Knowledgeable team
      Stress-free process

      ReviewSolicitors Review List

      Profile image of anonymous

      anonymous

      Employment

      Review of Redundancy Settlement Agreement

      From the initial call to completion and signing of the settlement agreement, Elinor responded promptly. The review of the agreement was handled very throughly and professionally. This allowed the agreement to be agreed and signed in a short period of time.

      Legal experts tagged in
      this review

      legal expert Elinor Hind Elinor Hind
      0
      Collected on: ReviewSolicitor collection source logo
      Profile image of anonymous

      anonymous

      Employment

      Fantastic service

      Would highly recommend Poole Alcock, very professional and Elinor was extremely helpful, friendly and professional.

      Legal experts tagged in
      this review

      legal expert Elinor Hind Elinor Hind
      0
      Collected on: ReviewSolicitor collection source logo
      Profile image of anonymous

      anonymous

      Verified
      Family Law

      Answered all questions

      Chloe answered all of my specific questions and gave me lots of good information. Would recommend.

      Solicitors tagged in
      this review

      legal expert Chloe Burgis Chloe Burgis
      0
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      Profile image of anonymous

      anonymous

      Verified
      Family Law

      Approachable and efficient

      I found Kate to be approachable and she provided me with sensible advice. She was efficient and great value for money. I would certainly recommend Kate to anybody.

      Legal experts tagged in
      this review

      legal expert Kate Masnyk Kate Masnyk
      0
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      Profile image of anonymous

      anonymous

      Verified
      Family Law

      Invaluable

      Thank you for the meeting last week. It was great speaking with Rose and the information she provided was invaluable! I have made a few positive steps towards resolving the issues since then so hopefully wont need any further legal advice but if I do, I will be sure to give Rose a call!

      Legal experts tagged in
      this review

      legal expert Rosemary Taylor Rosemary Taylor
      0
      Collected on: ReviewSolicitor collection source logo

      Other Reviews

      Profile image of Robert Farr

      Robert Farr

      Robert

      Emily Brown and her team were great and super helpful throughout the whole conveyancing process.

      0
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      Profile image of James Davies

      James Davies

      Housing & Property

      James

      Always friendly and welcoming, communication was great, never took long to get through to someone. Very thorough conveyancing process.

      Solicitors tagged in
      this review

      legal expert James Williams James Williams
      Reply by profile image of Poole Alcock Review Administrator

      Poole Alcock Review Administrator

      James we're delighted to hear that you found our team friendly and welcoming, with clear communication throughout. It's also great to know you felt supported by our thorough conveyancing process. We really appreciate your comments and wish you all the best in your new home.

      0
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      Profile image of Megan Grant

      Megan Grant

      Housing & Property

      Megan Grant

      The team at Poole Alcock Nantwich were absolutely fantastic throughout the purchase of my first home. Everything went through remarkably quickly, and their communication was top tier, always responsive and proactive. I wouldn't hesitate to recommend them to anyone. I did not expect it to be just two months between offering and getting the keys!

      Solicitors tagged in
      this review

      legal expert James Williams James Williams
      Reply by profile image of Poole Alcock Review Administrator

      Poole Alcock Review Administrator

      Thank you for your wonderful feedback Megan. We're delighted to hear that the team at Nantwich made your first home purchase such a positive experience and that the process progressed so quickly. It's great to know that our communication and proactive approach helped things run smoothly, and we're thrilled that you were collecting the keys just two months after making your offer! Thank you for your recommendation, and we wish you many happy years in your new home.

      0
      Collected on: Estas collection source logo
      Profile image of Charl Nicole

      Charl Nicole

      Housing & Property

      Charl

      Really good experience with James Williams’ team. They worked fast to get us moved along quickly and the communication was good, which typically is spotty with solicitors, so this was great and really made my experience easier and less stressful.

      Solicitors tagged in
      this review

      legal expert James Williams James Williams
      Reply by profile image of Poole Alcock Review Administrator

      Poole Alcock Review Administrator

      Thank you for your wonderful feedback. We're delighted to hear that James Williams' team helped make your move progress quickly and efficiently. Clear communication is something we pride ourselves on, so it's especially rewarding to know this made the process easier and less stressful for you. We really appreciate your kind words and wish you all the best in your new home.

      0
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      Profile image of Irene Anderson

      Irene Anderson

      Housing & Property

      Irene Anderson

      Conveyance went smoothly with no hitches.

      Solicitors tagged in
      this review

      legal expert James Williams James Williams
      0
      Collected on: Estas collection source logo

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