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Poole Alcock LLP

5.0 | 23 Reviews 23 Reviews | Child Law
5,496 Total Company Reviews info icon Child Law | info icon 5,496 Total Company Reviews Child Law | info icon 5,496 Total Company Reviews

Stannard Place, St Crispin Road, Norwich, Norfolk, NR3 1YE

Accepting new clients

Stannard Place, St Crispin Road, Norwich, Norfolk, NR3 1YE

Regulated by:

The Solicitors Regulation Authority

Regulator ID: 8004413

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Poole Alcock LLP |
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Poole Alcock LLP Review Scores & Client Satisfaction Overview

5.0
Excellent
95%+
Value for
Money
95%+
Success
Rate
95%+
Would
Recommend
Communication 5.0/5
Initial Impressions 5.0/5
Approachability 5.0/5
Documentation Accuracy 4.9/5
Legal Knowledge 5.0/5
Value for money 4.9/5

Accreditations

Poole Alcock LLP are accredited by

Children Law accreditation awarded to Poole Alcock LLP
Family Law Advanced accreditation awarded to Poole Alcock LLP
Criminal Litigation accreditation awarded to Poole Alcock LLP

Description

We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise.

Rankings by area of expertise

The rankings below show the areas of expertise that Poole Alcock LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Poole Alcock LLP Review Scores & Client Satisfaction Overview

4.8
Excellent
95%
Value for
Money
12% above
national average
95%+
Success
Rate
15% above
national average
95%+
Would
Recommend
16% above
national average
Communication 4.8/5
Initial Impressions 4.8/5
Approachability 4.8/5
Documentation Accuracy 4.8/5
Legal Knowledge 4.8/5
Value for money 4.8/5

Accreditations

Poole Alcock LLP are accredited by

Children Law accreditation awarded to Poole Alcock LLP
Family Law Advanced accreditation awarded to Poole Alcock LLP
Criminal Litigation accreditation awarded to Poole Alcock LLP

Description

We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise.

Rankings by area of expertise

The rankings below show the areas of expertise that Poole Alcock LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Contact & Locations - Poole Alcock LLP

Opening hours

Monday 09:00–17:15
Tuesday 09:00–17:15 (Open)
Wednesday 09:00–17:15
Thursday 09:00–17:15
Friday 09:00–17:15
Saturday (Closed)
Sunday (Closed)

Stannard Place, St Crispin Road, Norwich, Norfolk, NR3 1YE

Reviews

5.0 /5 23 Reviews
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Rating

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Clients say

What clients say about Poole Alcock LLP

The firm is praised for its expertise in residential conveyancing, remortgages, wills, lasting powers of attorney, family matters, redundancy and employment law, with clients also noting strong knowledge in complex leasehold and transactional issues. Reviewers consistently value the team’s clear, practical advice, prompt responses, efficiency and ability to meet tight deadlines. Clients also highlight friendly, approachable, patient and reassuring service, with excellent communication, professionalism, empathy and support helping to make stressful processes feel straightforward and well managed.

Clear communication
Helpful staff
Professional service
Quick responses
Efficient service
Friendly approach
Knowledgeable advice
Supportive and reassuring
Smooth process
Easy to understand

ReviewSolicitors Review List

Profile image of anonymous

anonymous

Verified
Family Law

Children Proceedings

I would like to thank you, Chloe, and the whole team for all the hard work and all of the help you have provided me with this case. I am so grateful to finally have an outcome and a plan to move forward with.

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Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for your kind words. We are delighted to hear that you are pleased with the outcome of your case and the support you received throughout. Chloe and the wider team will be thrilled to know that their hard work and dedication helped you reach a positive resolution and a clear path forward. Thank you for placing your trust in us, and we wish you all the very best for the future.

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anonymous

Verified
Family Law

Very helpful - thank you

Chloe's advice in regard to the arrangements for my daughter was very helpful, thank you.

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Christopher Rimmington

Verified
Family Law

Father seeking shared living arrangements for child

Kelly took what was a challenging situation for me, simplified it and made it manageable. Sound advice given throughout, conscientious in working with me on my preferred approach and ultimately achieving a successful outcome for my son in line with his wishes. Would not hesitate in connecting with Kelly again with any future challenges and would recommend to others the services of Poole Alcock Solicitors.

Solicitors tagged in
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Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for your kind feedback Christopher. We are delighted to hear that Kelly was able to simplify a challenging situation and provide sound advice while respecting your preferred approach. It’s wonderful to know that her guidance contributed to a successful outcome for your son. We greatly appreciate your recommendation and would be pleased to assist you with any future matters. Kindest regards.

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Anonymous

Verified
Family Law

Children advice

Professional, reassuring, understanding and will definitely recommend.

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for completing the questionnaire and for the excellent 5 star review. We are very happy that you have enjoyed your experience with Poole Alcock and that you will recommend us moving forward. Please don't hesitate to get in touch if we can be of any further help. Very best wishes.

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Anonymous

Verified
Family Law

Thank you

Thank you, I didn't think the options were available. Now speaking with you, I am aware of what I need to do for the best interests of our child.

Legal experts tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for the great 5 star review, we are delighted that after speaking with Rose you are now more aware of what to do in the best interests of your child. Please get in touch if we can be of any further help. Very best wishes.

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Reviews

4.8 /5 5496 Reviews
Filter your results
Star rating
Review Source

Rating

Review Source

Clients say

What clients say about Poole Alcock LLP

The firm is praised for its expertise in residential conveyancing, remortgages, wills, lasting powers of attorney, family matters, redundancy and employment law, with clients also noting strong knowledge in complex leasehold and transactional issues. Reviewers consistently value the team’s clear, practical advice, prompt responses, efficiency and ability to meet tight deadlines. Clients also highlight friendly, approachable, patient and reassuring service, with excellent communication, professionalism, empathy and support helping to make stressful processes feel straightforward and well managed.

Clear communication
Helpful staff
Professional service
Quick responses
Efficient service
Friendly approach
Knowledgeable advice
Supportive and reassuring
Smooth process
Easy to understand

ReviewSolicitors Review List

Profile image of Emmett Smith

Emmett Smith

Employment

Settlement agreement advice

Irini Shouman was professional in offering her advice for my settlement agreement. I would recommend her.

Solicitors tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for your kind feedback Emmett. We're delighted to hear that Irini Shouman provided professional advice and support with your settlement agreement. We really appreciate your recommendation and wish you all the very best for the future.

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Sandie Goodridge

Verified

Perfect service

I was very stressed out having had issues with previous solicitors and Eve instantly calmed my fears and explained the processes very clearly and precisely. She was exceptionally helpful and I would highly recommend her and her company.

Legal experts tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Sandie thank you for your wonderful feedback. We're so pleased to hear that Eve was able to put your mind at ease during a stressful time and explain everything clearly throughout the process. Your recommendation means a great deal to us, and we'll be sure to pass on your kind words. Wishing you all the very best for the future.

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anonymous

Verified
Consumer

Very good.

My initial call / appointment with Dan was very good. I found Dan to be very helpful and informative.

Solicitors tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for taking the time to complete our questionnaire and for the great 5 star review. We are happy that you found Dan to be helpful and informative and that the initial call/appointment was very good. Please get in touch if we can help any further.

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anonymous

Verified
Wills, Trusts & Probate

Will's Updated

A professional service from start to finish. The advice and support was much appreciated.

Solicitors tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for your kind feedback. We're delighted to hear that you found the service professional from start to finish and that the advice and support provided were appreciated. It was a pleasure to assist you, and we wish you all the very best for the future.

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Georgina Vickery & Tyler Davis

Verified
Housing & Property

Very Happy with Emily Brown Team - Emily, Ellie & Olivia

Whenever we called we got honest informative updates, they were great. We are very happy and love the house

Legal experts tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for your lovely feedback Georgina & Tyler. We're delighted to hear that you felt well informed throughout the process and that our team provided honest and helpful updates whenever you got in touch. Most importantly, congratulations on your new home! We wish you many happy years there and all the very best for the future.

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Other Reviews

Profile image of James Davies

James Davies

Housing & Property

James

Always friendly and welcoming, communication was great, never took long to get through to someone. Very thorough conveyancing process.

Solicitors tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

James we're delighted to hear that you found our team friendly and welcoming, with clear communication throughout. It's also great to know you felt supported by our thorough conveyancing process. We really appreciate your comments and wish you all the best in your new home.

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Profile image of Megan Grant

Megan Grant

Housing & Property

Megan Grant

The team at Poole Alcock Nantwich were absolutely fantastic throughout the purchase of my first home. Everything went through remarkably quickly, and their communication was top tier, always responsive and proactive. I wouldn't hesitate to recommend them to anyone. I did not expect it to be just two months between offering and getting the keys!

Solicitors tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for your wonderful feedback Megan. We're delighted to hear that the team at Nantwich made your first home purchase such a positive experience and that the process progressed so quickly. It's great to know that our communication and proactive approach helped things run smoothly, and we're thrilled that you were collecting the keys just two months after making your offer! Thank you for your recommendation, and we wish you many happy years in your new home.

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Charl Nicole

Housing & Property

Charl

Really good experience with James Williams’ team. They worked fast to get us moved along quickly and the communication was good, which typically is spotty with solicitors, so this was great and really made my experience easier and less stressful.

Solicitors tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for your wonderful feedback. We're delighted to hear that James Williams' team helped make your move progress quickly and efficiently. Clear communication is something we pride ourselves on, so it's especially rewarding to know this made the process easier and less stressful for you. We really appreciate your kind words and wish you all the best in your new home.

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Irene Anderson

Housing & Property

Irene Anderson

Conveyance went smoothly with no hitches.

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Allan Henshall

Housing & Property

Allan Henshall

Very professional and good value for money

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Many thanks Allan for your review. We're pleased that you were happy with both the service you received and the value we provided. Your feedback means a lot to us.

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