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Poole Alcock LLP

5.0 | 25 Reviews 25 Reviews | Corporate Law
5,201 Total Company Reviews info icon Corporate Law | info icon 5,201 Total Company Reviews Corporate Law | info icon 5,201 Total Company Reviews

Stannard Place, St Crispin Road, Norwich, Norfolk, NR3 1YE

Accepting new clients

Stannard Place, St Crispin Road, Norwich, Norfolk, NR3 1YE

Regulated by:

The Solicitors Regulation Authority

Regulator ID: 8004413

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Poole Alcock LLP |
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Poole Alcock LLP Review Scores & Client Satisfaction Overview

5.0
Excellent
95%+
Value for
Money
95%+
Success
Rate
95%+
Would
Recommend
Communication 5.0/5
Initial Impressions 4.9/5
Approachability 4.9/5
Documentation Accuracy 4.9/5
Legal Knowledge 5.0/5
Value for money 4.9/5

Accreditations

Poole Alcock LLP are accredited by

Children Law accreditation awarded to Poole Alcock LLP
Family Law Advanced accreditation awarded to Poole Alcock LLP
Criminal Litigation accreditation awarded to Poole Alcock LLP

Description

We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise.

Rankings by area of expertise

The rankings below show the areas of expertise that Poole Alcock LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Poole Alcock LLP Review Scores & Client Satisfaction Overview

4.9
Excellent
95%
Value for
Money
12% above
national average
95%+
Success
Rate
15% above
national average
95%+
Would
Recommend
16% above
national average
Communication 4.8/5
Initial Impressions 4.8/5
Approachability 4.8/5
Documentation Accuracy 4.8/5
Legal Knowledge 4.8/5
Value for money 4.8/5

Accreditations

Poole Alcock LLP are accredited by

Children Law accreditation awarded to Poole Alcock LLP
Family Law Advanced accreditation awarded to Poole Alcock LLP
Criminal Litigation accreditation awarded to Poole Alcock LLP

Description

We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise.

Rankings by area of expertise

The rankings below show the areas of expertise that Poole Alcock LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Contact & Locations - Poole Alcock LLP

Opening hours

Monday 09:00–17:15
Tuesday 09:00–17:15
Wednesday 09:00–17:15
Thursday 09:00–17:15 (Open)
Friday 09:00–17:15
Saturday (Closed)
Sunday (Closed)

Stannard Place, St Crispin Road, Norwich, Norfolk, NR3 1YE

Reviews

5.0 /5 25 Reviews
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Rating

Review Source

Clients say

What clients say about Poole Alcock LLP

The firm specialises in conveyancing, remortgages, wills, probate, employment and personal injury, with clear expertise in fast turnarounds and complex transactions. Clients praise efficient, knowledgeable legal advice and strong case management. Valued soft skills include excellent communication (plain English, regular updates), responsiveness, proactivity, professionalism, empathy and approachability. Reviewers highlight helpful, calm guidance that reduces stress and makes processes straightforward, with staff described as friendly, organised and client-focused.

clear communication
very professional
quick turnaround
helpful staff
kept informed
efficient process
plain English
friendly service
thorough advice
responsive team

ReviewSolicitors Review List

Profile image of anonymous

anonymous

Verified
Employment

Turnaround very quickly

Turnaround very quickly, everyone I spoke to has been very professional, especially Elinor. Really appreciate the support.

Legal experts tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

We’re delighted to hear that everything was handled so quickly and professionally, and that you felt well supported throughout. It’s especially lovely to hear your kind words about Elinor—we’ll be sure to pass them on. We really appreciate you taking the time to share your experience.

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Jas

Verified
Employment

Proactive, clear and concise advice

Elinor was efficient, proactive, clear and concise. She is highly recommended.

Legal experts tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you Jas for your thoughtful feedback. I’m delighted to hear that Elinor’s efficiency, proactive support, and clear, concise communication stood out. Your high recommendation is truly appreciated.

0
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Sue English

Verified
Housing & Property

New Business

I spoke to Georgina on the telephone she was very professional,very helpful & very patient.She explained everything in simple terms& explained the way forward& the nect steps.

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this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you Sue for taking the time to complete the questionnaire and give us a great 5 star review which we really appreciate. We are very happy that you have found Georgina to be professional, helpful and patient explaining everything in simple terms which always helps in these matters. We look forward to working with you. Very best wishes.

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Jill G

Verified
Family Law

Very clear

Excellent tailored advice by Tim Easy and clear general advice given

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this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you Jill for leaving such a great 5 star review. We are delighted that Tim has been able to give you excellent tailored advice and that it was clear advice. Please do not hesitate to get in touch should you need any further help. Very best wishes.

0
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Vickesh

Employment

Elinor was very supportive and swift

Elinor was very supportive and informative during the review process and provided legal advice in Lehman’s terms. Thank you.

Legal experts tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Morning Vickesh thank you for completing the questionnaire and for the great 5 star review, we really appreciate the lovely feedback. We are delighted that Elinor has been able to help you in what I feel sure has been quite a difficult and stressful time. Do not hesitate to get in touch if we can help further. Very best wishes.

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Other Reviews

Profile image of Laugh

Laugh

Employment

Laugh

Re redundancy consultation. Very professional and efficient in dealings with employer making redundancies and end user. All files and forms completed accurately and clearly. Great at chasing down employer HR department when responses are delayed and/or slow. Recommended!

0
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Ian

Wills, Trusts & Probate

Ian

I wish to acknowledge & thank Mr Andrew Roberts for his attention to detail in our difficult & complex legal dealings with him. He listened carefully, contributed positively & clearly invested of himself way beyond an acceptable minimum basic corporate stance of fulfilling his contractual obligations to us. His time, patience, listening ear & deep understanding our concerns was a huge comfort to us. Andrew is an outstandingly professional individual with a pleasant manner & a sensitive touch & a credit to Poole & Alcock Solicitors. Highly recommended with absolute confidence Ian McG......... 09.09.3022

Solicitors tagged in
this review

A representative from Poole Alcock LLP responded to this review

Thank you so much Ian for this review! Your kind words have been passed on to Andrew and are very much appreciated.

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Angelo

Angelo

From start to finish extremely professional and responsive whilst being friendly and knowledgeable. I was anxious about having to use a solicitor but all of those doubts were expunged immediately. Highly recommend and will use again if I need any legal services

A representative from Poole Alcock LLP responded to this review

Thank you for this review. Hopefully we will be able to assist you again in the future!

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Graham

Graham

Very helpful clear advise

A representative from Poole Alcock LLP responded to this review

Thank you for this review Graham!

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Carl

Carl

Professional advise from a company which stands up for the client. I seriously recommend.

A representative from Poole Alcock LLP responded to this review

Thank you Carl for your kind words!

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Reviews

4.9 /5 5201 Reviews
Filter your results
Star rating
Review Source

Rating

Review Source

Clients say

What clients say about Poole Alcock LLP

The firm specialises in conveyancing, remortgages, wills, probate, employment and personal injury, with clear expertise in fast turnarounds and complex transactions. Clients praise efficient, knowledgeable legal advice and strong case management. Valued soft skills include excellent communication (plain English, regular updates), responsiveness, proactivity, professionalism, empathy and approachability. Reviewers highlight helpful, calm guidance that reduces stress and makes processes straightforward, with staff described as friendly, organised and client-focused.

clear communication
very professional
quick turnaround
helpful staff
kept informed
efficient process
plain English
friendly service
thorough advice
responsive team

ReviewSolicitors Review List

Profile image of anonymous

anonymous

Verified
Family Law

Very good and knowledgeable

Stephanie was very good and knowledgeable. She answered all of my questions and I didn't have any complaints

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anonymous

Verified
Family Law

Very helpful

Very happy, Rose was very helpful and answered all of my questions. Would recommend.

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this review

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anonymous

Verified
Family Law

Very informative, very productive

Very productive, helpful chat about my options and next steps. Kate answered all of my questions

Legal experts tagged in
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0
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anonymous

Verified
Employment

Very helpful

Very helpful - thoughtful - gave a very simple explanation of it all. Straight forward and I will recommend.

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this review

0
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Natasha

Verified
Employment

Very personable

Very personable - answered all my questions clearly in a way I could easily understand. I will definitely recommend without hesitation.

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this review

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Other Reviews

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Charles Loving

Charles

Very good service. We went from agreement on the sale to completion in 9 weeks.

0
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Profile image of Mark Arnold

Mark Arnold

Mark Arnold

Poole Alcock have been excellent to work with, keeping me informed and updated throughout the conveyancing process. They made the process very easy for me and I would certainly recommend them to anyone.

0
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Lynne Henderson

Lynne Henderson

Excellent. Easily contactable and very helpful with any questions regarding progress and concerns regarding the purchase of the property.

0
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Profile image of Stephen Nevitt

Stephen Nevitt

Housing & Property

Stephen Nevitt

Excellent service in achieving a smooth purchase with no stress. The whole transaction was achieved with great efficiency and very timely.Maddie with Jodi and James Williams kept me well informed at all stages and the whole team were always courteous, upbeat and positive. My sincere gratitude to them all.

Solicitors tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

It's especially pleasing to know that Maddie, together with Jodi and James Williams, kept you well informed throughout every stage of the process. Providing clear communication, professionalism, and a positive approach is something we pride ourselves on, so we're thrilled that this was reflected in your experience. We will be sure to pass on your sincere gratitude to the team. Thank you for taking the time to share your comments and for trusting Poole Alcock with your matter.

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Rebecca Griffiths

Housing & Property

Rebecca Griffiths

Excellent and professional service provided throughout.

Solicitors tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for your feedback Rebecca. We're delighted to hear that you received excellent and professional service throughout your matter. Ensuring our clients feel supported and well looked after from start to finish is extremely important to us, and it's wonderful to know that this was reflected in your experience. We truly appreciate you taking the time to share your comments and thank you for choosing Poole Alcock.

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