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Poole Alcock LLP

5.0 | 721 Reviews 721 Reviews | Wills, Trusts & Probate
5,551 Total Company Reviews info icon Wills, Trusts & Probate | info icon 5,551 Total Company Reviews Wills, Trusts & Probate | info icon 5,551 Total Company Reviews

1st Floor, Norwich House, Savile Street, Hull, North Humberside, HU1 3ES

01606663989

Accepting new clients

1st Floor, Norwich House, Savile Street, Hull, North Humberside, HU1 3ES

Regulated by:

The Solicitors Regulation Authority

Regulator ID: 8005403

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Poole Alcock LLP |
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5.0
Excellent
721 Reviews
95%
Value for
Money
95%+
Success
Rate
95%+
Would
Recommend
Communication 4.9/5
Initial Impressions 4.9/5
Approachability 5.0/5
Documentation Accuracy 4.9/5
Legal Knowledge 5.0/5
Value for money 4.8/5

Accreditations

Poole Alcock LLP are accredited by

Children Law accreditation awarded to Poole Alcock LLP
Family Law Advanced accreditation awarded to Poole Alcock LLP
Criminal Litigation accreditation awarded to Poole Alcock LLP

Description

We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise.

Rankings by area of expertise

Local 1 / 997
National 5 / 11,165
4.8
Excellent
5,551 Reviews
95%
Value for
Money
12% above
national average
95%+
Success
Rate
15% above
national average
95%+
Would
Recommend
16% above
national average
Communication 4.8/5
Initial Impressions 4.8/5
Approachability 4.8/5
Documentation Accuracy 4.8/5
Legal Knowledge 4.8/5
Value for money 4.8/5

Accreditations

Poole Alcock LLP are accredited by

Children Law accreditation awarded to Poole Alcock LLP
Family Law Advanced accreditation awarded to Poole Alcock LLP
Criminal Litigation accreditation awarded to Poole Alcock LLP

Description

We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise.

Rankings by area of expertise

Contact details

01606663989
reviewsolicitors@poolealcock.co.uk
https://www.poolealcock.co.uk/reviewsolicitors

Opening hours

Monday 09:00–17:15
Tuesday 09:00–17:15
Wednesday 09:00–17:15
Thursday 09:00–17:15
Friday 09:00–17:15 (Open)
Saturday (Closed)
Sunday (Closed)

1st Floor, Norwich House, Savile Street, Hull, North Humberside, HU1 3ES

Reviews

5.0 /5 721 Reviews
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Star rating
    Review Source

    Rating

    Review Source

    Clients say

    Clients praise the firm’s expertise in residential conveyancing, remortgages, wills, LPAs, probate, settlement agreements, employment and family matters. Reviews consistently highlight quick turnaround, strong technical knowledge and practical, plain-English advice. Clients particularly value the team’s prompt communication, clear explanations, professionalism, efficiency and ability to keep matters moving. The firm is also described as friendly, approachable, reassuring and empathetic, with staff who are supportive, patient and responsive, helping to reduce stress and build confidence throughout the process.

    Professional service
    Clear communication
    Quick responses
    Friendly staff
    Efficient process
    Helpful advice
    Knowledgeable team
    Approachable solicitors
    Stress free
    Great updates

    ReviewSolicitors Review List

    Profile image of M Bryce

    M Bryce

    Verified
    Wills, Trusts & Probate

    Completion of Will

    Dealing with a difficult situation, I was given all the help, time and understanding to make an informed outcome.

    Solicitors tagged in
    this review

    legal expert Charles Smalley Charles Smalley
    Reply by profile image of Poole Alcock Review Administrator

    Poole Alcock Review Administrator

    Thank you for your kind review. We understand how challenging these situations can be, and we're pleased that we were able to provide the time, support, and understanding you needed to make an informed decision. Thank you for placing your trust in us, and we wish you all the very best for the future.

    0
    Collected on: ReviewSolicitor collection source logo
    Profile image of Freda Bateman

    Freda Bateman

    Verified
    Wills, Trusts & Probate

    Will Writing Service

    Helpful, easy to contact and arrange, valued the option of the free service, associated with the National Trust.

    Legal experts tagged in
    this review

    legal expert Daisy Mason Daisy Mason
    Reply by profile image of Poole Alcock Review Administrator

    Poole Alcock Review Administrator

    Thank you for your lovely feedback Freda. We're delighted to hear that you found our service helpful and easy to arrange. It's particularly pleasing to know that you valued the free service available through our association with the National Trust. Thank you for taking the time to share your experience, and we wish you all the very best for the future.

    0
    Collected on: ReviewSolicitor collection source logo
    Profile image of anonymous

    anonymous

    Wills, Trusts & Probate

    Awful Do Not Use

    Awful experience with these solicitors over the past 12 months whilst they have been dealing with my late fathers estate. Very ignorant and very slow to respond.

    Reply by profile image of Poole Alcock Review Administrator

    Poole Alcock Review Administrator

    Thank you for bringing your concerns to our attention. We are sorry to hear that you were unhappy with the level of communication and the timescales involved in dealing with your late father's estate particularly at what we understand is already a difficult time following the loss of your father. We understand how important clear communication and timely updates are, and we are sorry that you felt we fell short in these areas. We appreciate your feedback and will use it to help improve the service we provide to our clients.

    0
    Collected on: ReviewSolicitor collection source logo
    Profile image of Melanie Morning

    Melanie Morning

    Verified
    Wills, Trusts & Probate

    Wills x 2

    Daisy Mason was excellent. She thoroughly and clearly explained the process to the both of us and received a very professional service. Would highly recommend.

    Legal experts tagged in
    this review

    legal expert Daisy Mason Daisy Mason
    Reply by profile image of Poole Alcock Review Administrator

    Poole Alcock Review Administrator

    Thank you Melanie for your kind feedback. We are delighted to hear that Daisy Mason provided such a positive experience. Taking the time to explain the process clearly and thoroughly is something we pride ourselves on, and we're pleased that you both felt supported throughout. Thank you for your recommendation and for placing your trust in us.

    0
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    Profile image of anonymous

    anonymous

    Wills, Trusts & Probate

    Fast turnaround, high quality service

    Deep technical expertise, delivered in a short period of time in response to some time-critical needs that we had. Can't thank Charles enough for his support. I would definitely use Charles again and have recommended him to friends and family.

    Solicitors tagged in
    this review

    legal expert Charles Smalley Charles Smalley
    Reply by profile image of Poole Alcock Review Administrator

    Poole Alcock Review Administrator

    Thank you for taking the time to leave such a positive review. We are delighted to hear that Charles was able to provide the technical expertise and support you needed within such a short timeframe, particularly when your matter was time-critical. Your kind words about Charles' professionalism and dedication are greatly appreciated, and we will be sure to pass on your feedback. It is especially rewarding to know that you would use our services again and have felt confident recommending Charles to your friends and family. Thank you for choosing Poole Alcock, and we wish you all the very best for the future.

    0
    Collected on: ReviewSolicitor collection source logo

    Other Reviews

    Profile image of Gerard

    Gerard

    Wills, Trusts & Probate

    Gerard

    Provided an excellent service for our will. Charles explained everything clearly and gave wonderful , clear advice.

    Solicitors tagged in
    this review

    legal expert Charles Smalley Charles Smalley
    Reply by profile image of Poole Alcock Review Administrator

    Poole Alcock Review Administrator

    Thank you so much for the great 5 star review Gerard. We are very happy that Charles has been able to help with this matter and will pass on your very kind words to him. Very best wishes.

    0
    Collected on: Google collection source logo
    Profile image of Alison Samuel

    Alison Samuel

    Alison Samuel

    Outstanding service from Poole Alcock. Every piece of communication was handled with professionalism and efficiency. I am relocating to the UK following the death of my husband in Tenerife and I felt that the level of explanation and support from the whole team was very reassuring and comforting. My parents are also in the process of finding a home in Cheshire and Poole Alcock and James will be their first choice for the conveyancing work.

    0
    Collected on: Estas collection source logo
    Profile image of Alison Samuel

    Alison Samuel

    Housing & Property

    Alison Samuel

    Outstanding service from Poole Alcock. Every piece of communication was handled with professionalism and efficiency. I am relocating to the UK following the death of my husband in Tenerife and I felt that the level of explanation and support from the whole team was very reassuring and comforting. My parents are also in the process of finding a home in Cheshire and Poole Alcock and James will be their first choice for the conveyancing work.

    Solicitors tagged in
    this review

    legal expert James Williams James Williams
    Reply by profile image of Poole Alcock Review Administrator

    Poole Alcock Review Administrator

    We are very happy Alison that James and his team have been able to help in what I am sure has been a very stressful time for you. Its great to know that you will recommend us and look forward to working with your parents. Please don't hesitate to get in touch if we can be of any further help. Very best wishes.

    0
    Collected on: Estas collection source logo
    Profile image of Will

    Will

    Wills, Trusts & Probate

    Will

    Great firm! We were worried using a firm that weren’t local, but there were really good. Paperwork was send next day delivery, all questions answered promptly. Superb all round!

    Solicitors tagged in
    this review

    legal expert Ellie Dalby Ellie Dalby
    Reply by profile image of Poole Alcock Review Administrator

    Poole Alcock Review Administrator

    Thank you so much for the fantastic 5 star review. We are thrilled that you have enjoyed your experience with Poole Alcock and look forward to working with you again. Very best wishes.

    0
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    Profile image of Sarah Frost

    Sarah Frost

    Sarah Frost

    James Williams team in Poole Alcock were very efficient, and supportive whilst selling my parents house for the estate. There were issues with the purchaser and the staff kept on top of the issues and concluded the sale effectively.

    0
    Collected on: Estas collection source logo

    Reviews

    4.8 /5 5551 Reviews
    Filter your results
    Star rating
      Review Source

      Rating

      Review Source

      Clients say

      Clients praise the firm’s expertise in residential conveyancing, remortgages, wills, LPAs, probate, settlement agreements, employment and family matters. Reviews consistently highlight quick turnaround, strong technical knowledge and practical, plain-English advice. Clients particularly value the team’s prompt communication, clear explanations, professionalism, efficiency and ability to keep matters moving. The firm is also described as friendly, approachable, reassuring and empathetic, with staff who are supportive, patient and responsive, helping to reduce stress and build confidence throughout the process.

      Professional service
      Clear communication
      Quick responses
      Friendly staff
      Efficient process
      Helpful advice
      Knowledgeable team
      Approachable solicitors
      Stress free
      Great updates

      ReviewSolicitors Review List

      Profile image of anonymous

      anonymous

      Verified
      Employment

      Irini was great

      Irini was great, she made the process very easy. She was helpful, clear, and explained all the legal jargon simply for me to understand. I will definitely be recommending friends and family.

      Solicitors tagged in
      this review

      legal expert Irini Shouman Irini Shouman
      Reply by profile image of Poole Alcock Review Administrator

      Poole Alcock Review Administrator

      Thank you for your kind words. We're delighted to hear that Irini made the process easy to follow and took the time to explain everything clearly. Providing straightforward, supportive advice is something we pride ourselves on. We really appreciate your recommendation and wish you all the best for the future.

      0
      Collected on: ReviewSolicitor collection source logo
      Profile image of anonymous

      anonymous

      Verified
      Employment

      Very professional

      The service was very professional. The meeting with Jamie was great and he answered all of my questions. I have no hesitation in recommending Jamie.

      Solicitors tagged in
      this review

      legal expert Jamie Riseley Jamie Riseley
      Reply by profile image of Poole Alcock Review Administrator

      Poole Alcock Review Administrator

      Thank you for your positive feedback. We're very happy to hear that Jamie provided a professional service and took the time to answer all of your questions. Your recommendation means a great deal to us, and we'll be sure to pass on your kind comments to Jamie. We wish you all the very best for the future.

      0
      Collected on: ReviewSolicitor collection source logo
      Profile image of anonymous

      anonymous

      Verified
      Employment

      It was really quick and easy

      It was really quick and easy working with Jamie. The process was made very straightforward.

      Solicitors tagged in
      this review

      legal expert Jamie Riseley Jamie Riseley
      Reply by profile image of Poole Alcock Review Administrator

      Poole Alcock Review Administrator

      Thank you for your review. We're pleased to hear Jamie made the process quick, easy, and straightforward. We appreciate your feedback and wish you all the best for the future.

      0
      Collected on: ReviewSolicitor collection source logo
      Profile image of anonymous

      anonymous

      Verified
      Employment

      Easy and straightforward

      Thank you for making everything so easy and straight forward.

      Solicitors tagged in
      this review

      legal expert Jamie Riseley Jamie Riseley
      Reply by profile image of Poole Alcock Review Administrator

      Poole Alcock Review Administrator

      Thank you for your positive review and feedback. We are glad that Jamie and the team have been able to help you. Very best wishes.

      0
      Collected on: ReviewSolicitor collection source logo
      Profile image of Lily

      Lily

      Verified
      Employment

      Everything was very easy

      Everything was very easy, everything was explained very simply and very professionally done - I will recommend.

      Solicitors tagged in
      this review

      legal expert Tim Edgeley Tim Edgeley
      Reply by profile image of Poole Alcock Review Administrator

      Poole Alcock Review Administrator

      Lily, many thanks for completing the questionnaire and for your wonderful 5-star review. We’re delighted to hear that Tim was able to assist you and explain everything clearly and professionally. It’s especially rewarding to know you felt supported throughout the process. Thank you for your recommendation. We truly appreciate your kind words and look forward to helping you again in the future.

      0
      Collected on: ReviewSolicitor collection source logo

      Other Reviews

      Profile image of Robert Farr

      Robert Farr

      Robert

      Emily Brown and her team were great and super helpful throughout the whole conveyancing process.

      Reply by profile image of Poole Alcock Review Administrator

      Poole Alcock Review Administrator

      We are happy to learn that you found Emily and her team to be super helpful and great throughout your whole conveyancing process. We hope to work with you again, very best wishes.

      0
      Collected on: Google collection source logo
      Profile image of James Davies

      James Davies

      Housing & Property

      James

      Always friendly and welcoming, communication was great, never took long to get through to someone. Very thorough conveyancing process.

      Solicitors tagged in
      this review

      legal expert James Williams James Williams
      Reply by profile image of Poole Alcock Review Administrator

      Poole Alcock Review Administrator

      James we're delighted to hear that you found our team friendly and welcoming, with clear communication throughout. It's also great to know you felt supported by our thorough conveyancing process. We really appreciate your comments and wish you all the best in your new home.

      0
      Collected on: Google collection source logo
      Profile image of Megan Grant

      Megan Grant

      Housing & Property

      Megan Grant

      The team at Poole Alcock Nantwich were absolutely fantastic throughout the purchase of my first home. Everything went through remarkably quickly, and their communication was top tier, always responsive and proactive. I wouldn't hesitate to recommend them to anyone. I did not expect it to be just two months between offering and getting the keys!

      Solicitors tagged in
      this review

      legal expert James Williams James Williams
      Reply by profile image of Poole Alcock Review Administrator

      Poole Alcock Review Administrator

      Thank you for your wonderful feedback Megan. We're delighted to hear that the team at Nantwich made your first home purchase such a positive experience and that the process progressed so quickly. It's great to know that our communication and proactive approach helped things run smoothly, and we're thrilled that you were collecting the keys just two months after making your offer! Thank you for your recommendation, and we wish you many happy years in your new home.

      0
      Collected on: Estas collection source logo
      Profile image of Charl Nicole

      Charl Nicole

      Housing & Property

      Charl

      Really good experience with James Williams’ team. They worked fast to get us moved along quickly and the communication was good, which typically is spotty with solicitors, so this was great and really made my experience easier and less stressful.

      Solicitors tagged in
      this review

      legal expert James Williams James Williams
      Reply by profile image of Poole Alcock Review Administrator

      Poole Alcock Review Administrator

      Thank you for your wonderful feedback. We're delighted to hear that James Williams' team helped make your move progress quickly and efficiently. Clear communication is something we pride ourselves on, so it's especially rewarding to know this made the process easier and less stressful for you. We really appreciate your kind words and wish you all the best in your new home.

      0
      Collected on: Google collection source logo
      Profile image of Irene Anderson

      Irene Anderson

      Housing & Property

      Irene Anderson

      Conveyance went smoothly with no hitches.

      Solicitors tagged in
      this review

      legal expert James Williams James Williams
      0
      Collected on: Estas collection source logo

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