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Poole Alcock LLP

5.0 | 290 Reviews 290 Reviews | Lifetime Tax Planning
5,140 Total Company Reviews info icon Lifetime Tax Planning | info icon 5,140 Total Company Reviews Lifetime Tax Planning | info icon 5,140 Total Company Reviews

5th & 6th Floors, Princess House, Princess Way, Swansea, West Glamorgan, SA1 3LW

Accepting new clients

5th & 6th Floors, Princess House, Princess Way, Swansea, West Glamorgan, SA1 3LW

Regulated by:

The Solicitors Regulation Authority

Regulator ID: 8005405

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Poole Alcock LLP |
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Poole Alcock LLP Review Scores & Client Satisfaction Overview

5.0
Excellent
95%+
Value for
Money
14% above
national average
95%+
Success
Rate
17% above
national average
95%+
Would
Recommend
Communication 5.0/5
Initial Impressions 5.0/5
Approachability 5.0/5
Documentation Accuracy 5.0/5
Legal Knowledge 5.0/5
Value for money 4.8/5

Accreditations

Poole Alcock LLP are accredited by

Children Law accreditation awarded to Poole Alcock LLP
Family Law Advanced accreditation awarded to Poole Alcock LLP
Criminal Litigation accreditation awarded to Poole Alcock LLP

Description

We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise.

Rankings by area of expertise

The rankings below show the areas of expertise that Poole Alcock LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Poole Alcock LLP Review Scores & Client Satisfaction Overview

4.9
Excellent
95%
Value for
Money
12% above
national average
95%+
Success
Rate
15% above
national average
95%+
Would
Recommend
16% above
national average
Communication 4.8/5
Initial Impressions 4.8/5
Approachability 4.8/5
Documentation Accuracy 4.8/5
Legal Knowledge 4.8/5
Value for money 4.8/5

Accreditations

Poole Alcock LLP are accredited by

Children Law accreditation awarded to Poole Alcock LLP
Family Law Advanced accreditation awarded to Poole Alcock LLP
Criminal Litigation accreditation awarded to Poole Alcock LLP

Description

We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise.

Rankings by area of expertise

The rankings below show the areas of expertise that Poole Alcock LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Contact & Locations - Poole Alcock LLP

Opening hours

Monday 09:00–17:15
Tuesday 09:00–17:15
Wednesday 09:00–17:15
Thursday 09:00–17:15
Friday 09:00–17:15
Saturday (Closed)
Sunday (Closed)

5th & 6th Floors, Princess House, Princess Way, Swansea, West Glamorgan, SA1 3LW

Reviews

5.0 /5 290 Reviews
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Clients say

What clients say about Poole Alcock LLP

Clients praise the firm for specialist expertise across probate, conveyancing, wills, remortgages, employment and personal injury work, with clear, pragmatic and reliable legal advice. Fast turnaround, efficient case management and strong technical knowledge are repeatedly noted. Valued soft skills include clear communication, empathy, patience, attentiveness, professionalism and a friendly, approachable manner. Clients appreciate being kept regularly updated, feeling reassured during stressful matters, and staff who listen, explain plainly and act proactively to resolve issues.

swift response
clear advice
friendly staff
professional service
efficient process
regular updates
knowledgeable team
easy to understand
good communication
helpful guidance

ReviewSolicitors Review List

Profile image of anonymous

anonymous

Verified
Employment

Solid Legal Advice from Elinor

Quick turnaround and swift responses. Very professional with good email correspondence throughout from Elinor and Kellie. Elinor was a great listener and provided solid legal advice. I would highly recommend - thank you!

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M.

Verified
Employment

Very professional and efficient solicitors

My experience with Poole Alcock LLP was great, extremely straight forward, efficient and professional. Very happy with them.

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Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you so much for your kind words! We’re delighted to hear you had such a great experience with Poole Alcock LLP and found everything straightforward, efficient, and professional. It’s wonderful to know you’re happy with the service you received—we really appreciate you taking the time to share your feedback! 😊

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Sarah Cowen

Verified
Housing & Property

Wonderfully efficient and friendly service

I made the enquiry on Tuesday morning, had the information to instruct by Tuesday afternoon and had my solicitor assigned first thing on Wednesday morning- brilliant and friendly service!

Solicitors tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

We’re happy to hear how quickly everything progressed—from your initial enquiry through to being assigned a solicitor the very next day. It’s great to know you found the service both efficient and friendly. We really appreciate you taking the time to share your experience.

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anonymous

Verified
Employment

Professional service

Professional service. Jamie was knowledgeable, helpful, and gave good advice. Would recommend

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Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

We’re delighted to hear that you found the service professional and that Jamie was able to provide knowledgeable and helpful advice. It’s great to know you would recommend us—we truly appreciate your support.

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Jas

Verified
Employment

Proactive, clear and concise advice

Elinor was efficient, proactive, clear and concise. She is highly recommended.

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this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you Jas for your thoughtful feedback. I’m delighted to hear that Elinor’s efficiency, proactive support, and clear, concise communication stood out. Your high recommendation is truly appreciated.

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Other Reviews

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L

A client

Professional service

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for your positive review and feedback. We are very happy that the team have been able to help you. Best wishes.

1
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H

Housing & Property

A client

We are about to purchase a property in Northwich, a lady called Amber dealt with our request for a solicitor. We were instantly put at ease by her approach. She was knowledgeable and informative and made us feel comfortable and at ease. Would definitely recommend this company.

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Lauren

Employment

Lauren

Professional and streamlined service. Many thanks to you all for helping me. I thoroughly recommend Poole Alcock solicitors.

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lukas

Employment

lukas

Excellent service. Very quick and profesional team in every step. Highly recommended if anybody is looking reliable solicitor. I am more than happy to recommend POOLE ALCOCK SOLICITORS to everyone. Thank you

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dean

dean

I found the advice I was given by Poole Alcock Solicitors was very informative and helpful. I appreciate the time you took to answer my questions, thank you.

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you so much Dean for taking the time to complete the questionnaire and for your great feedback. We really appreciate the 5 stars and we are very happy that you felt the advice you received was very informative and helpful.

1
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Reviews

4.9 /5 5140 Reviews
Filter your results
Star rating
Review Source

Rating

Review Source

Clients say

What clients say about Poole Alcock LLP

Clients praise the firm for specialist expertise across probate, conveyancing, wills, remortgages, employment and personal injury work, with clear, pragmatic and reliable legal advice. Fast turnaround, efficient case management and strong technical knowledge are repeatedly noted. Valued soft skills include clear communication, empathy, patience, attentiveness, professionalism and a friendly, approachable manner. Clients appreciate being kept regularly updated, feeling reassured during stressful matters, and staff who listen, explain plainly and act proactively to resolve issues.

swift response
clear advice
friendly staff
professional service
efficient process
regular updates
knowledgeable team
easy to understand
good communication
helpful guidance

ReviewSolicitors Review List

Profile image of anonymous

anonymous

Verified
Employment

Communication was top draw

Communication was top draw. Helped me to understand the process very clearly and was very understanding throughout.

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Louise J

Verified

Amazing experience!

Eve was exceptionally helpful and efficient dealing with my (fairly urgent) enquiry. A pleasure to talk to.

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anonymous

Verified
Employment

Would recommend

Jamie provided me with clear communication, and the work was promptly actioned. Would recommend.

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anonymous

Verified
Employment

Clear and supportive

Jamie was professional, helpful, clear, and he was supportive .

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anonymous

Verified
Employment

Good advice given

Explained really clearly, and very helpful. Great advice given.

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Other Reviews

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Rebecca Griffiths

Housing & Property

Rebecca Griffiths

Excellent and professional service provided throughout.

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Chloe Harris

Housing & Property

Chloe Harris

Several different people were involved and everyone was very pleasant and helpful. Thank you to all involved

Solicitors tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

We’re really pleased to hear that everyone you spoke with was pleasant and helpful throughout your experience Chloe. It’s great to know the team made a positive impression, and we truly appreciate you taking the time to thank everyone involved.

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Mark rolfe

Housing & Property

Mark rolfe

Emily and Jordan have been brilliant through the whole process

Solicitors tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

That’s lovely to hear Mark, thank you! Emily and Jordan will be really pleased to know their support made such a difference.

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Aimee Brierley

Housing & Property

Aimee Brierley

Poole Alcock were exceptional, they were always happy to help and answered all of my queries in a timely manner.

Solicitors tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for your feedback. We’re so pleased to hear that Poole Alcock were able to support you so well throughout – your comments are greatly appreciated.

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Matthew Dean

Housing & Property

Matthew Dean

Excellent service. Thanks.

Solicitors tagged in
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Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for the 5 star review Matthew, we are happy that you have enjoyed excellent service. Please get in touch if we can be of any further help.

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