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Poole Alcock LLP

4.9 | 211 Reviews 211 Reviews | Child Law
5,211 Total Company Reviews info icon Child Law | info icon 5,211 Total Company Reviews Child Law | info icon 5,211 Total Company Reviews

2nd Floor, Afon Building, Worthing Road, Horsham, West Sussex, RH12 1TL

Accepting new clients

2nd Floor, Afon Building, Worthing Road, Horsham, West Sussex, RH12 1TL

Regulated by:

The Solicitors Regulation Authority

Regulator ID: 8009087

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Poole Alcock LLP Review Scores & Client Satisfaction Overview

4.9
Excellent
95%+
Value for
Money
95%+
Success
Rate
95%+
Would
Recommend
Communication 4.9/5
Initial Impressions 4.9/5
Approachability 4.9/5
Documentation Accuracy 4.9/5
Legal Knowledge 4.9/5
Value for money 4.8/5

Accreditations

Poole Alcock LLP are accredited by

Children Law accreditation awarded to Poole Alcock LLP
Family Law Advanced accreditation awarded to Poole Alcock LLP
Criminal Litigation accreditation awarded to Poole Alcock LLP

Description

We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise.

Rankings by area of expertise

The rankings below show the areas of expertise that Poole Alcock LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Poole Alcock LLP Review Scores & Client Satisfaction Overview

4.9
Excellent
95%
Value for
Money
12% above
national average
95%+
Success
Rate
15% above
national average
95%+
Would
Recommend
16% above
national average
Communication 4.8/5
Initial Impressions 4.8/5
Approachability 4.8/5
Documentation Accuracy 4.8/5
Legal Knowledge 4.8/5
Value for money 4.8/5

Accreditations

Poole Alcock LLP are accredited by

Children Law accreditation awarded to Poole Alcock LLP
Family Law Advanced accreditation awarded to Poole Alcock LLP
Criminal Litigation accreditation awarded to Poole Alcock LLP

Description

We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise.

Rankings by area of expertise

The rankings below show the areas of expertise that Poole Alcock LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Contact & Locations - Poole Alcock LLP

Opening hours

Monday 09:00–17:15
Tuesday 09:00–17:15
Wednesday 09:00–17:15
Thursday 09:00–17:15
Friday 09:00–17:15
Saturday (Closed)
Sunday (Closed)

2nd Floor, Afon Building, Worthing Road, Horsham, West Sussex, RH12 1TL

Reviews

4.9 /5 211 Reviews
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Rating

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Clients say

What clients say about Poole Alcock LLP

The firm is strong in conveyancing, wills, probate, personal injury, employment and remortgage work, with clear legal knowledge and efficient, timely case handling. Clients praise fast turnarounds, proactive case management and successful outcomes. Valued soft skills include clear, jargon‑free communication, responsiveness, empathy, patience and professionalism; staff are described as friendly, approachable and organised, making complex processes straightforward and reassuring clients throughout.

Excellent communication
Prompt responses
Professional service
Clear explanations
Helpful staff
Efficient process
Knowledgeable team
Friendly approach
Quick turnaround
Stress-free experience

ReviewSolicitors Review List

Profile image of anonymous

anonymous

Verified
Employment

Very professional

Very professional - covered all aspects - very simple and efficient process - easy to talk to from the first call to the advice - will recommend.

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Poole Alcock Review Administrator

Thank you for your kind feedback. We're delighted to hear that you found the service professional, simple, and efficient from start to finish. It's wonderful to know that all aspects were covered thoroughly and that you felt comfortable talking with the team from your first call through to receiving advice. We greatly appreciate your recommendation and thank you for taking the time to share your experience.

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anonymous

Verified
Employment

Professional and appproachable

It was very quick to arrange a consultation. Professional and approachable.

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Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for your kind feedback! We’re so pleased to hear that arranging your consultation was quick and that you found our team professional and approachable. That’s exactly the experience we strive to provide. We really appreciate you taking the time to share your thoughts 😊

0
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Sarah Cowen

Verified
Housing & Property

Wonderfully efficient and friendly service

I made the enquiry on Tuesday morning, had the information to instruct by Tuesday afternoon and had my solicitor assigned first thing on Wednesday morning- brilliant and friendly service!

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Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

We’re happy to hear how quickly everything progressed—from your initial enquiry through to being assigned a solicitor the very next day. It’s great to know you found the service both efficient and friendly. We really appreciate you taking the time to share your experience.

1
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Mark Poole

Verified
Consumer

Mark

Sarah-Jane was very amenable during the course of my matter. She was always clear, easy to understand and always showed compassion. Sarah-Jane alleviated any stress that we had and left our heads clear. An overall very comforting experience.

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Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you Mark for your thoughtful feedback. We’re delighted to hear that Sarah-Jane was clear, compassionate, and supportive throughout your matter, and that she was able to make the process feel reassuring and stress-free for you.

0
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anonymous

Verified
Family Law

Very helpful - thank you

Chloe's advice in regard to the arrangements for my daughter was very helpful, thank you.

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Other Reviews

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Helen Nightingale

Housing & Property

Helen

Kate and all her team were helpful, clear and accommodating to the different needs of the family. The charges were fair and communication was always timely. They processed the purchase as quickly as possible, but still did a thorough job. I would have no qualms in recommending them.

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this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you very much for your thoughtful feedback Helen. We’re delighted to hear that Kate and her team were helpful, clear, and accommodating to your family’s needs throughout the process. It’s especially pleasing to know that communication was timely, the work was carried out thoroughly, and that everything was handled efficiently while remaining fairly priced. Your recommendation means a great deal to us, and we truly appreciate you taking the time to share your experience.

0
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lukas

Employment

lukas

Excellent service. Very quick and profesional team in every step. Highly recommended if anybody is looking reliable solicitor. I am more than happy to recommend POOLE ALCOCK SOLICITORS to everyone. Thank you

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Serena

Employment

Serena

Very happy with my service. Got a phone call back straight away after enquiring and managed to fit me in the next day to speak to a solicitor and sort exactly what I needed in such short notice

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Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you so much Serena for leaving such a great review. We really appreciate you taking the time to complete the questionnaire and we are delighted that we have been able to help you. Very best wishes.

1
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Christopher Allan Henshall

Christopher Allan Henshall

Professional at all times and easy to contact

0
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Peter

Family Law

Peter

Very easy to speak with and arrange an appointment. Friendly and helpful staff. Needed some advice and got just what i needed from a lovely and brilliant solicitor called Rose. Fantastic and would definitely recommend

Legal experts tagged in
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Reply by profile image of Jo Hughes

Jo Hughes

Hi Peter thank you so much for this lovely review, Rose will be Thrilled. We hope to work with you again in the future.

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Reviews

4.9 /5 5211 Reviews
Filter your results
Star rating
Review Source

Rating

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Clients say

What clients say about Poole Alcock LLP

The firm is strong in conveyancing, wills, probate, personal injury, employment and remortgage work, with clear legal knowledge and efficient, timely case handling. Clients praise fast turnarounds, proactive case management and successful outcomes. Valued soft skills include clear, jargon‑free communication, responsiveness, empathy, patience and professionalism; staff are described as friendly, approachable and organised, making complex processes straightforward and reassuring clients throughout.

Excellent communication
Prompt responses
Professional service
Clear explanations
Helpful staff
Efficient process
Knowledgeable team
Friendly approach
Quick turnaround
Stress-free experience

ReviewSolicitors Review List

Profile image of Samir Ghareeb

Samir Ghareeb

Verified
Employment

Very thorough

The documentation was clearly explained to me. Very thorough and professional.

Solicitors tagged in
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Jo

Verified
Employment

Clear advice

Quick turnaround, clear advice and a smooth process .

Legal experts tagged in
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0
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anonymous

Verified
Family Law

Very thorough, very approachable

Stephanie was very thorough, very approachable and easy going. I was impressed with Stephanie's knowledge and answers provided.

Solicitors tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for your feedback. We're delighted to hear that Stephanie was so helpful, knowledgeable, and easy to talk to. I'll make sure your comments are shared with her.

0
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anonymous

Verified
Wills, Trusts & Probate

Wills & Land Registry Change from Joint Tenancy

We met and spoke to several people at the Nantwich offices - all of whom were very pleasant but professional. All matters were dealt in a quick and efficient manner.

Solicitors tagged in
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Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

We are very pleased that you found us to be professional and friendly and happy that your matters were dealt with in a quick and efficient manner.

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Ms Small

Verified
Wills, Trusts & Probate

Professional and Efficient Service

I found my dealings with Poole Alcock went smoothly, due, I think, to the firm being professional and efficient.

Solicitors tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you Ms. Small for your very kind review. We are very happy that your matter went smoothly and that you felt that was because we were professional and efficient. Please don't hesitate to get in touch if we can help any further.

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Other Reviews

Profile image of Sherwin Fernandes

Sherwin Fernandes

Sherwin

We found Poole Alcock after reading their Google reviews, and they definitely lived up to them! Although I was initially hesitant about not using a local solicitor, choosing them was one of the best decisions we made. A huge thank you to Kate and her team, who was fantastic throughout our house purchase. She was professional, responsive, and kept us updated every step of the way. The communication was excellent, everything was explained clearly, and the whole process was smooth and stress-free. We completed on our home much quicker than we thought possible.

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for your wonderful feedback Sherwin. We're delighted to hear that you chose Poole Alcock based on our Google reviews and that we lived up to your expectations. We understand that choosing a solicitor outside your local area can feel like a big decision, so it's especially rewarding to know that you found the experience so positive. We appreciate your kind comments and thank you for placing your trust in us.

0
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Charles Loving

Charles

Very good service. We went from agreement on the sale to completion in 9 weeks.

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

We're delighted Charles to hear that your sale progressed from agreement to completion in just 9 weeks and that you were pleased with the service you received. We appreciate your comments and wish you all the best for the future.

0
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Mark Arnold

Mark Arnold

Poole Alcock have been excellent to work with, keeping me informed and updated throughout the conveyancing process. They made the process very easy for me and I would certainly recommend them to anyone.

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for your 5 star review Mark, we are happy that you shared your positive experience with us and even more so that you will recommend us moving forward. Very best wishes.

0
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Lynne Henderson

Lynne Henderson

Excellent. Easily contactable and very helpful with any questions regarding progress and concerns regarding the purchase of the property.

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Many thanks Lynne for the great 5 star review and your wonderful comments. We are very happy that you found us to be easily contactable and helpful with questions. It's great to know that your questions, concerns, and progress updates were handled promptly and professionally. We appreciate your kind comments and thank you for choosing Poole Alcock.

0
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Profile image of Stephen Nevitt

Stephen Nevitt

Housing & Property

Stephen Nevitt

Excellent service in achieving a smooth purchase with no stress. The whole transaction was achieved with great efficiency and very timely.Maddie with Jodi and James Williams kept me well informed at all stages and the whole team were always courteous, upbeat and positive. My sincere gratitude to them all.

Solicitors tagged in
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Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

It's especially pleasing to know that Maddie, together with Jodi and James Williams, kept you well informed throughout every stage of the process. Providing clear communication, professionalism, and a positive approach is something we pride ourselves on, so we're thrilled that this was reflected in your experience. We will be sure to pass on your sincere gratitude to the team. Thank you for taking the time to share your comments and for trusting Poole Alcock with your matter.

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