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Poole Alcock LLP

5.0 | 29 Reviews 29 Reviews | Banking
5,304 Total Company Reviews info icon Banking | info icon 5,304 Total Company Reviews Banking | info icon 5,304 Total Company Reviews

1 Brunel Way, Slough, Berkshire, SL1 1FQ

Accepting new clients

1 Brunel Way, Slough, Berkshire, SL1 1FQ

Regulated by:

The Solicitors Regulation Authority

Regulator ID: 8011007

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Poole Alcock LLP Review Scores & Client Satisfaction Overview

5.0
Excellent
95%+
Value for
Money
95%+
Success
Rate
95%+
Would
Recommend
Communication 4.9/5
Initial Impressions 4.9/5
Approachability 4.9/5
Documentation Accuracy 4.9/5
Legal Knowledge 4.9/5
Value for money 4.9/5

Accreditations

Poole Alcock LLP are accredited by

Children Law accreditation awarded to Poole Alcock LLP
Family Law Advanced accreditation awarded to Poole Alcock LLP
Criminal Litigation accreditation awarded to Poole Alcock LLP

Description

We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise.

Rankings by area of expertise

The rankings below show the areas of expertise that Poole Alcock LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Poole Alcock LLP Review Scores & Client Satisfaction Overview

4.9
Excellent
95%+
Value for
Money
13% above
national average
95%+
Success
Rate
15% above
national average
95%+
Would
Recommend
16% above
national average
Communication 4.8/5
Initial Impressions 4.8/5
Approachability 4.8/5
Documentation Accuracy 4.8/5
Legal Knowledge 4.8/5
Value for money 4.8/5

Accreditations

Poole Alcock LLP are accredited by

Children Law accreditation awarded to Poole Alcock LLP
Family Law Advanced accreditation awarded to Poole Alcock LLP
Criminal Litigation accreditation awarded to Poole Alcock LLP

Description

We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise.

Rankings by area of expertise

The rankings below show the areas of expertise that Poole Alcock LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Contact & Locations - Poole Alcock LLP

Opening hours

Monday 09:00–17:15
Tuesday 09:00–17:15
Wednesday 09:00–17:15
Thursday 09:00–17:15
Friday 09:00–17:15
Saturday (Closed)
Sunday (Closed)

1 Brunel Way, Slough, Berkshire, SL1 1FQ

Reviews

5.0 /5 29 Reviews
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Rating

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Clients say

What clients say about Poole Alcock LLP

Clients praise the firm for expertise across conveyancing, wills & LPAs, employment and personal injury work, probate and remortgages. Reviews highlight clear, practical legal knowledge, fast turnaround and efficient case management. Valued soft skills include friendly, approachable communication, empathy and patience during difficult times, proactive updates, responsiveness and plain‑English explanations. Clients consistently note professionalism, organisation and a smooth, reassuring process that delivers positive outcomes.

clear communication
quick turnaround
professional staff
knowledgeable team
friendly service
efficient process
kept updated
plain English
compassionate advice
well organised

ReviewSolicitors Review List

Profile image of Lee Orchard

Lee Orchard

Verified
Housing & Property

Aldermore Remortgage - Excellent Service Throughout

Millie was fantastic. I was waiting for a Title Split before I could complete and it left us with 9 days to get the mortgage completed which she did. She was clear about all the things needed to be done and expedited my case so she could get the job done. I cannot fault Millie or Poole Alcock the service was A plus!!

Legal experts tagged in
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Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Lee thank you for your wonderful feedback. We're delighted to hear that Millie provided such fantastic service during what was clearly a time-sensitive process. With only nine days available to complete your mortgage after the Title Split was finalised, it's great to know that Millie kept everything moving forward, clearly explained what was needed, and worked hard to expedite your case to achieve a successful outcome. Her dedication and commitment to keeping things on track clearly made a real difference. We truly appreciate your kind words and are thrilled that you found the service from both Millie and Poole Alcock to be A plus. Thank you for taking the time to share your experience.

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John Earnshaw

Verified
Housing & Property

Aldermore Remortgage

Excellent communication and efficiency Aldermore Remortgage from Millie. Happy with service provided on this file.

Legal experts tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for your lovely feedback John. We're delighted to hear that you were happy with the service Millie provided. Excellent communication and efficiency are qualities we strive for, and we'll be sure to pass your kind comments on to her. 😊

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Jonathan Holt

Verified
Housing & Property

Aldermore Remortgage - Prompt and Responsive

I received an initial call at the beginning of the transaction and was advised that the case would be in a position to complete rather quickly. Any delays were caused by my clients solicitors not yourselves. Very good service, I was kept updated and calls were answered and dealt with each time I called to check on progression.

Legal experts tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you Jonathan for your wonderful feedback. We're happy to hear that you were kept well informed throughout the transaction and that the process progressed as expected. It's great to know that our team was responsive, kept you updated, and was always on hand to answer your queries. We really appreciate your kind comments and are pleased you were happy with the service provided. 😊

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Jonathan Holt

Verified
Housing & Property

Aldermore Remortgage - Prompt and Responsive

I received an initial call at the beginning of the transaction and was advised that the case would be in a position to complete rather quickly. Any delays were caused by my clients solicitors not yourselves. Very good service, I was kept updated and calls were answered and dealt with each time I called to check on progression.

Legal experts tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for your positive feedback Jonathan. I'm delighted to hear that your transaction progressed as expected and that the initial advice regarding timescales proved accurate. While there were some delays during the process, it's reassuring to know that these were outside of our control and that you remained satisfied with the service provided. We're pleased that you felt well informed throughout, and that your calls were answered promptly whenever you needed an update. Thank you for taking the time to share your experience – your comments are greatly appreciated.

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Matthew Pearson

Verified
Housing & Property

Aldermore Remortgage - Always Responsive and Helpful

Chanel couldn't have done more. She was responsive and helpful - Five Stars!

Legal experts tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

We're delighted to hear that Chanel provided such a positive experience. Her responsiveness, helpfulness, and dedication to supporting clients are qualities we value highly, so it's fantastic to know she made such a strong impression. Comments like "couldn't have done more" and a Five Star rating mean a great deal to us. We’ll be sure to pass on your kind words to Chanel – she will be thrilled to receive such recognition. ⭐⭐⭐⭐⭐

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Other Reviews

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Nathalie Gresty

Housing & Property

Nathalie Gresty

The service I received from Poole Alcock was excellent, making my experience of buying a house less stressful than I had anticipated.

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Gary Jones

Housing & Property

Gary Jones

We used Poole Alcock for both the sale of of our previous home and the purchase of our forever one. I wouldn't hesitate to recommend them to anybody requiring conveyancing for property sales or purchase. Their service was exemplary on both occasions from start to finish. Glad we used them.

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Emma coleman

Housing & Property

Emma coleman

James our solicitor helped us buy our home & then the freehold. Broke everything down for us to understand & his assistant was brilliant too

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Rob

Commercial Property

Rob Gleave

After a false start where I tried to use the existing 'family' solicitor, I felt it necessary to do a little research before awarding the work to another Solicitor. Having spoken with several local firms, Nicky Armstrong at Poole Alcock (Nantwich) immediately gave me the confidence I was looking for. We engaged Poole Alcock and have been delighted with their - and in particular Nicky Armstrong's - performance in negotiating a commercial land contract.

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A representative from Poole Alcock LLP responded to this review

Thank you Rob!

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Reviews

4.9 /5 5304 Reviews
Filter your results
Star rating
Review Source

Rating

Review Source

Clients say

What clients say about Poole Alcock LLP

Clients praise the firm for expertise across conveyancing, wills & LPAs, employment and personal injury work, probate and remortgages. Reviews highlight clear, practical legal knowledge, fast turnaround and efficient case management. Valued soft skills include friendly, approachable communication, empathy and patience during difficult times, proactive updates, responsiveness and plain‑English explanations. Clients consistently note professionalism, organisation and a smooth, reassuring process that delivers positive outcomes.

clear communication
quick turnaround
professional staff
knowledgeable team
friendly service
efficient process
kept updated
plain English
compassionate advice
well organised

ReviewSolicitors Review List

Profile image of anonymous

anonymous

Verified
Employment

I am very pleased

I would like to take this opportunity to thank Irini and the team for all their help and support throughout this process. I am very pleased with how everything was handled. In particular, I would like to express my sincere appreciation to Irini for her exceptional support and negotiation on my behalf. She was incredibly professional, patient and thorough, and I never felt rushed or unheard throughout the process. Given how challenging the circumstances were for me, her approach made a significant difference. Thank you again to Irini and the whole team at Poole Alcock. I am extremely grateful and will certainly recommend your services to others.

Solicitors tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for your wonderful feedback. We are delighted to hear that you were pleased with how everything was handled. Irini will be especially pleased to know that her professionalism, patience, and dedication made such a positive difference during the process. We truly appreciate your kind words and will be sure to share them with Irini and the team. Best wishes for the future.

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Edward & Susan Ashley

Verified
Wills, Trusts & Probate

Review

We had a positive experience, everything was explained from start to completion, which left us satisfied with the whole process

Solicitors tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you both for your positive feedback Edward & Susan. We're delighted to hear that everything was clearly explained from start to finish and that you were satisfied with the whole process. We truly appreciate your comments and are pleased we could support you throughout your journey.

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Joseph O’Sullivan

Verified
Housing & Property

Onboarding process very supportive

Eve has been lovely to work with and very responsive in the onboarding process. We have not yet done anything with our acutal solicitors

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Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

We're delighted to hear that Eve has been lovely to work with Joseph and responsive throughout the onboarding process. We appreciate your kind comments and will be sure to pass them on to her. We look forward to supporting you further as you move forward with your solicitors.

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Ethan

Verified
Employment

Straightforward process

Straightforward process. Irini explained all the legal jargon in simple terms for me to understand. I was recommended the firm from somebody else and would happily recommend using Irini / Poole Alcock.

Solicitors tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for your kind feedback Ethan. We're pleased to hear that Irini made the process straightforward and easy to understand. We greatly appreciate your recommendation and support.

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Andy

Verified
Employment

Really great experience

Really great experience working with Elinor, she gave clear, professional + efficient advice while still being so friendly. Will definitely recommend to other.

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this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for your wonderful feedback Andy. We're delighted to hear that Elinor provided clear, professional, and efficient advice while remaining friendly and approachable. We truly appreciate your recommendation and support.

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Other Reviews

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Andrew Whelan

Employment

Andrew

Excellent service from the very first phone call to the completion of my requirement. Thank you Elinor and Kellie.

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for taking the time to share your feedback Andrew. We're so pleased that Elinor and Kellie were able to help and make the process smooth from start to finish. Your kind words are greatly appreciated.

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JOHN JAMES BARBER

Family Law

JOHN JAMES BARBER

Communications and interactions with Erin and Ella were brilliant throughout! The team provided friendly, efficient, proactive, service that made a challenging marital separation as clear and concise. From initial discussions to onboarding, progression and decision making meetings, Poole Alcock were great. I would highly recommend Poole Alcock for family legal and financial settlement matters.

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this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for your wonderful feedback John. We are delighted to hear that Erin and Ella provided friendly, efficient, and proactive support throughout your matter. We appreciate your kind words and are pleased that they helped make a challenging situation feel clearer and more manageable. Your feedback will be shared with them both.

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David Ball

Housing & Property

David Ball

Fantastic service, efficient, knowledgeable and responsive. Best conveyancing service I have ever received.

Solicitors tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for your fantastic feedback. We're delighted to hear that you found our service efficient, knowledgeable, and responsive. Knowing that this was the best conveyancing service you have ever received means a great deal to us. We truly appreciate your kind words.

1
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Dave Ball

Housing & Property

Dave

Fantastic service, efficient, knowledgeable and responsive. Best conveyancing service I have ever received.

Solicitors tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for your fantastic feedback. We're delighted to hear that you found our service efficient, knowledgeable, and responsive. Knowing that this was the best conveyancing service you have ever received means a great deal to us. We truly appreciate your kind words.

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Thomas Chitseko

Housing & Property

Thomas

Big thanks to Maddie Brand and team for their professional, solution-oriented and responsive work supporting me through a fairly torturous sales process. An easy recommend.

Thank you, Thomas, for taking the time to leave a review for Maddie. We will pass on your positive feedback. Please do let us know if we can be of any assistance in the future.

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