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Poole Alcock LLP

5.0 | 61 Reviews 61 Reviews | Company & Commercial
5,542 Total Company Reviews info icon Company & Commercial | info icon 5,542 Total Company Reviews Company & Commercial | info icon 5,542 Total Company Reviews

Jubilee Close, Bournemouth Airport, Weymouth, Dorset, DT4 7BS

Accepting new clients

Jubilee Close, Bournemouth Airport, Weymouth, Dorset, DT4 7BS

Regulated by:

The Solicitors Regulation Authority

Regulator ID: 8008888

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Poole Alcock LLP |
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Poole Alcock LLP Review Scores & Client Satisfaction Overview

5.0
Excellent
95%+
Value for
Money
Value for money: 95%+
95%+
Success
Rate
Satisfied with outcome: 95%+
95%+
Would
Recommend
Would recommend to friends and family: 95%+
Communication 5.0/5
Initial Impressions 5.0/5
Approachability 5.0/5
Documentation Accuracy 5.0/5
Legal Knowledge 5.0/5
Value for money 4.9/5

Accreditations

Poole Alcock LLP are accredited by

Children Law accreditation awarded to Poole Alcock LLP
Family Law Advanced accreditation awarded to Poole Alcock LLP
Criminal Litigation accreditation awarded to Poole Alcock LLP

Description

We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise.

Rankings by area of expertise

The rankings below show the areas of expertise that Poole Alcock LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Poole Alcock LLP Review Scores & Client Satisfaction Overview

4.8
Excellent
95%
Value for
Money
Value for money: 95%
12% above
national average
95%+
Success
Rate
Satisfied with outcome: 95%+
15% above
national average
95%+
Would
Recommend
Would recommend to friends and family: 95%+
16% above
national average
Communication 4.8/5
Initial Impressions 4.8/5
Approachability 4.8/5
Documentation Accuracy 4.8/5
Legal Knowledge 4.8/5
Value for money 4.8/5

Accreditations

Poole Alcock LLP are accredited by

Children Law accreditation awarded to Poole Alcock LLP
Family Law Advanced accreditation awarded to Poole Alcock LLP
Criminal Litigation accreditation awarded to Poole Alcock LLP

Description

We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise.

Rankings by area of expertise

The rankings below show the areas of expertise that Poole Alcock LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Contact & Locations - Poole Alcock LLP

Opening hours

Monday 09:00–17:15
Tuesday 09:00–17:15
Wednesday 09:00–17:15
Thursday 09:00–17:15
Friday 09:00–17:15
Saturday (Closed)
Sunday (Closed)

Jubilee Close, Bournemouth Airport, Weymouth, Dorset, DT4 7BS

Reviews

5.0 /5 61 Reviews
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Clients say

What clients say about Poole Alcock LLP

Clients praise the firm’s expertise in residential conveyancing, remortgages, wills, LPAs, probate, settlement agreements, employment and family matters. Reviews consistently highlight quick turnaround, strong technical knowledge and practical, plain-English advice. Clients particularly value the team’s prompt communication, clear explanations, professionalism, efficiency and ability to keep matters moving. The firm is also described as friendly, approachable, reassuring and empathetic, with staff who are supportive, patient and responsive, helping to reduce stress and build confidence throughout the process.

Professional service
Clear communication
Quick responses
Friendly staff
Efficient process
Helpful advice
Knowledgeable team
Approachable solicitors
Stress free
Great updates

ReviewSolicitors Review List

Profile image of Claire

Claire

Verified
Company & Commercial

Really quick turnaround

Really quick turnaround, everyone I spoke to was very helpful and informative advice given. Would recommend.

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Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

We're delighted to hear that you experienced such a quick turnaround Claire and found everyone you spoke to to be helpful and informative. Providing clear advice and excellent client service is always our goal, so it's wonderful to know we met your expectations. We truly appreciate your recommendation and thank you for taking the time to share your experience.

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anonymous

Verified
Company & Commercial

Really great service

Jamie provided me with a really great service in my case

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this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for your very kind comment we are delighted that Jamie has been able to help and provided you with a really great service. Please get in touch if we can help further.

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anonymous

Verified
Company & Commercial

Really smooth process...

This was a really smooth process, Jamie was friendly and efficient

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this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for taking the time to complete the questionnaire and for the great 5 star review. We are delighted that you found the process to be really smooth and Jamie was friendly and efficient. Best wishes.

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kwakufa

Verified
Housing & Property

Telephone call concerning onboarding.

As part of a quote + collection of customer transaction scope, I had an email exchange and phone call with Duane L. This was all fine, quickly done and I have now assigned been assigned a legal team for my transaction.

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this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for your feedback Kwakufa. We’re glad to hear that your interactions with Duane were smooth and efficient. We’re pleased that you’ve now been assigned a legal team and look forward to supporting you through your transaction

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anonymous

Verified
Housing & Property

File was turned around quickly, Chanel went above and beyond on the file and allowed the process to run smoothly

Really happy with the experience, really quick, easy. Chanel went above and beyond with the expectations. Was amazing that it was one person dealing with the file as it ran smoothly. Would 100% recommend for future transactions. Thank you!

Legal experts tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

We really appreciate you taking the time to share your feedback and we are delighted that Chanel has gone above and beyond to ensure the process ran smoothly for you. We hope to work with you again and we are thrilled that you will 100% recommend us. Kindest regards.

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Other Reviews

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Alicia

Company & Commercial

Alicia

Very helpful and kind, got things done quickly and kept me updated on progress.

Reply by profile image of Jo Hughes

Jo Hughes

Hi Alicia. thank you for your great review and taking the time to leave us such lovely feedback its very much appreciated.

0
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garry

Company & Commercial

garry

Honest evaluation of our query, a warm welcome and even a smashing cup of coffee on our arrival Thank you

0
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Debbie

Company & Commercial

Debbie

Excellent service provided.

A representative from Poole Alcock LLP responded to this review

Thank you Debbie.

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Felicity

Company & Commercial

Felicity

Luke and Eve are incredibly responsive and very clear in their explanations. I would definitely recommend.

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A representative from Poole Alcock LLP responded to this review

Thank you for taking the time to leave this review and rating Felicity!

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Phil

Company & Commercial

Phil

Amazing service, knowledge and professionalism from Eve on a very tricky subject, great work, thank you very much.

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A representative from Poole Alcock LLP responded to this review

Thanks Phil. I am pleased to hear that Eve was able to help with your case.

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Reviews

4.8 /5 5542 Reviews
Filter your results
Star rating
Review Source

Rating

Review Source

Clients say

What clients say about Poole Alcock LLP

Clients praise the firm’s expertise in residential conveyancing, remortgages, wills, LPAs, probate, settlement agreements, employment and family matters. Reviews consistently highlight quick turnaround, strong technical knowledge and practical, plain-English advice. Clients particularly value the team’s prompt communication, clear explanations, professionalism, efficiency and ability to keep matters moving. The firm is also described as friendly, approachable, reassuring and empathetic, with staff who are supportive, patient and responsive, helping to reduce stress and build confidence throughout the process.

Professional service
Clear communication
Quick responses
Friendly staff
Efficient process
Helpful advice
Knowledgeable team
Approachable solicitors
Stress free
Great updates

ReviewSolicitors Review List

Profile image of anonymous

anonymous

Awful Do Not Use

Awful experience with these solicitors over the past 12 months whilst they have been dealing with my late fathers estate. Very ignorant and very slow to respond.

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for bringing your concerns to our attention. We are sorry to hear that you were unhappy with the level of communication and the timescales involved in dealing with your late father's estate particularly at what we understand is already a difficult time following the loss of your father. We understand how important clear communication and timely updates are, and we are sorry that you felt we fell short in these areas. We appreciate your feedback and will use it to help improve the service we provide to our clients.

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Melanie Morning

Verified
Wills, Trusts & Probate

Wills x 2

Daisy Mason was excellent. She thoroughly and clearly explained the process to the both of us and received a very professional service. Would highly recommend.

Legal experts tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you Melanie for your kind feedback. We are delighted to hear that Daisy Mason provided such a positive experience. Taking the time to explain the process clearly and thoroughly is something we pride ourselves on, and we're pleased that you both felt supported throughout. Thank you for your recommendation and for placing your trust in us.

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Raymond Philpott

Family Divorce effect on parents

Wanted to have face to face discussion with experienced solicitor but firm has relocated to Cheshire. The internet details are all out of date.

1
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anonymous

Employment

Review of Redundancy Settlement Agreement

From the initial call to completion and signing of the settlement agreement, Elinor responded promptly. The review of the agreement was handled very throughly and professionally. This allowed the agreement to be agreed and signed in a short period of time.

Legal experts tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

We are delighted to hear that Elinor provided a prompt, thorough, and professional service from your initial enquiry through to the completion of your settlement agreement. We understand how important it is to have matters handled efficiently, and we're pleased that her careful review of the agreement helped achieve a swift resolution. We wish you all the very best for the future.

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anonymous

Employment

Fantastic service

Would highly recommend Poole Alcock, very professional and Elinor was extremely helpful, friendly and professional.

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Other Reviews

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Robert Farr

Robert

Emily Brown and her team were great and super helpful throughout the whole conveyancing process.

0
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James Davies

Housing & Property

James

Always friendly and welcoming, communication was great, never took long to get through to someone. Very thorough conveyancing process.

Solicitors tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

James we're delighted to hear that you found our team friendly and welcoming, with clear communication throughout. It's also great to know you felt supported by our thorough conveyancing process. We really appreciate your comments and wish you all the best in your new home.

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Megan Grant

Housing & Property

Megan Grant

The team at Poole Alcock Nantwich were absolutely fantastic throughout the purchase of my first home. Everything went through remarkably quickly, and their communication was top tier, always responsive and proactive. I wouldn't hesitate to recommend them to anyone. I did not expect it to be just two months between offering and getting the keys!

Solicitors tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for your wonderful feedback Megan. We're delighted to hear that the team at Nantwich made your first home purchase such a positive experience and that the process progressed so quickly. It's great to know that our communication and proactive approach helped things run smoothly, and we're thrilled that you were collecting the keys just two months after making your offer! Thank you for your recommendation, and we wish you many happy years in your new home.

0
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Charl Nicole

Housing & Property

Charl

Really good experience with James Williams’ team. They worked fast to get us moved along quickly and the communication was good, which typically is spotty with solicitors, so this was great and really made my experience easier and less stressful.

Solicitors tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for your wonderful feedback. We're delighted to hear that James Williams' team helped make your move progress quickly and efficiently. Clear communication is something we pride ourselves on, so it's especially rewarding to know this made the process easier and less stressful for you. We really appreciate your kind words and wish you all the best in your new home.

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Irene Anderson

Housing & Property

Irene Anderson

Conveyance went smoothly with no hitches.

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