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Poole Alcock LLP

4.9 | 32 Reviews 32 Reviews | Dispute Resolution
5,542 Total Company Reviews info icon Dispute Resolution | info icon 5,542 Total Company Reviews Dispute Resolution | info icon 5,542 Total Company Reviews

Jubilee Close, Bournemouth Airport, Weymouth, Dorset, DT4 7BS

Accepting new clients

Jubilee Close, Bournemouth Airport, Weymouth, Dorset, DT4 7BS

Regulated by:

The Solicitors Regulation Authority

Regulator ID: 8008888

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Poole Alcock LLP |
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Poole Alcock LLP Review Scores & Client Satisfaction Overview

4.9
Excellent
95%+
Value for
Money
Value for money: 95%+
95%+
Success
Rate
Satisfied with outcome: 95%+
95%+
Would
Recommend
Would recommend to friends and family: 95%+
Communication 4.8/5
Initial Impressions 5.0/5
Approachability 4.8/5
Documentation Accuracy 4.9/5
Legal Knowledge 4.9/5
Value for money 4.8/5

Accreditations

Poole Alcock LLP are accredited by

Children Law accreditation awarded to Poole Alcock LLP
Family Law Advanced accreditation awarded to Poole Alcock LLP
Criminal Litigation accreditation awarded to Poole Alcock LLP

Description

We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise.

Rankings by area of expertise

The rankings below show the areas of expertise that Poole Alcock LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Poole Alcock LLP Review Scores & Client Satisfaction Overview

4.8
Excellent
95%
Value for
Money
Value for money: 95%
12% above
national average
95%+
Success
Rate
Satisfied with outcome: 95%+
15% above
national average
95%+
Would
Recommend
Would recommend to friends and family: 95%+
16% above
national average
Communication 4.8/5
Initial Impressions 4.8/5
Approachability 4.8/5
Documentation Accuracy 4.8/5
Legal Knowledge 4.8/5
Value for money 4.8/5

Accreditations

Poole Alcock LLP are accredited by

Children Law accreditation awarded to Poole Alcock LLP
Family Law Advanced accreditation awarded to Poole Alcock LLP
Criminal Litigation accreditation awarded to Poole Alcock LLP

Description

We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise.

Rankings by area of expertise

The rankings below show the areas of expertise that Poole Alcock LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Contact & Locations - Poole Alcock LLP

Opening hours

Monday 09:00–17:15
Tuesday 09:00–17:15
Wednesday 09:00–17:15
Thursday 09:00–17:15
Friday 09:00–17:15
Saturday (Closed)
Sunday (Closed)

Jubilee Close, Bournemouth Airport, Weymouth, Dorset, DT4 7BS

Reviews

4.9 /5 32 Reviews
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Rating

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Clients say

What clients say about Poole Alcock LLP

Clients praise the firm’s expertise in residential conveyancing, remortgages, wills, LPAs, probate, settlement agreements, employment and family matters. Reviews consistently highlight quick turnaround, strong technical knowledge and practical, plain-English advice. Clients particularly value the team’s prompt communication, clear explanations, professionalism, efficiency and ability to keep matters moving. The firm is also described as friendly, approachable, reassuring and empathetic, with staff who are supportive, patient and responsive, helping to reduce stress and build confidence throughout the process.

Professional service
Clear communication
Quick responses
Friendly staff
Efficient process
Helpful advice
Knowledgeable team
Approachable solicitors
Stress free
Great updates

ReviewSolicitors Review List

Profile image of Ian

Ian

Verified
Housing & Property

100% satisfied

Important that the team knew about my file, please not to be forgotten about. Happy with updates, very pleased with service.

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Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

We’re delighted to hear that you were 100% satisfied with our service Ian and felt confident that your matter received the attention it deserved. Keeping clients informed and ensuring nothing is overlooked is very important to us, so we’re pleased you were happy with the updates and overall service. Your comments are greatly appreciated.

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Malcolm Goldstraw

Verified
Family Law

Consultation

Every one I have dealt with has been very professional, they have taken my matters very seriously, and are working hard to get a resolution for me in a matter that was being dealt with by another solicitor with no results. Very friendly staff have no problem calling me in the USA. Amazing experience Thank you

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this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you so much Malcolm for taking the time to share your experience with us. We truly appreciate your kind words and will pass on to Helen and her team. We are delighted that you have had such an amazing experience. Kindest regards.

0
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Paul Jones

Verified
Consumer

Honest and transparent advice

Spoke to Dan about building dispute. It was very helpful to be laid out. The steps were clear and he gave honest and transparent advice.

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this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Many thanks Paul for the 5 star review and for taking the time to complete the questionnaire. We are very happy that Dan has been able to help you in this matter and really appreciate you sharing your positive feedback. Very best wishes.

1
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Rose Longfield

Verified
Consumer

Litigation

Once in contact with a solicitor everything was very professional and informative

Solicitors tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Many thanks Rose for your positive review and feedback. We are delighted that Dan has been able to help in this matter. Please do not hesitate to contact us again should you need any further help.

0
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Natalie Matthews

Verified
Consumer

Really helpful!

Very efficient. Dan had clear and helpful advice on my dispute matter

Solicitors tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you Natalie for leaving us a 5 star review, we really do appreciate your feedback and we are delighted that Dan has been able to give you clear & helpful advice regarding your dispute. Please don't hesitate to get in touch if we can help any further. Very best wishes

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Other Reviews

Profile image of Kt

Kt

Housing & Property

A client

We had James Williams acting as our conveying solicitor for our new home. He was *fantastic*. Rapid responses, sorted everything out, we did not need to worry about a thing. Would highly recommend using Poole Alcock, specifically James Williams (if you're needing conveying anyway!)

Solicitors tagged in
this review

A representative from Poole Alcock LLP responded to this review

Thank you some much for your kind words. I will make sure they are passed on to James and his team.

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Reviews

4.8 /5 5542 Reviews
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Star rating
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Rating

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Clients say

What clients say about Poole Alcock LLP

Clients praise the firm’s expertise in residential conveyancing, remortgages, wills, LPAs, probate, settlement agreements, employment and family matters. Reviews consistently highlight quick turnaround, strong technical knowledge and practical, plain-English advice. Clients particularly value the team’s prompt communication, clear explanations, professionalism, efficiency and ability to keep matters moving. The firm is also described as friendly, approachable, reassuring and empathetic, with staff who are supportive, patient and responsive, helping to reduce stress and build confidence throughout the process.

Professional service
Clear communication
Quick responses
Friendly staff
Efficient process
Helpful advice
Knowledgeable team
Approachable solicitors
Stress free
Great updates

ReviewSolicitors Review List

Profile image of anonymous

anonymous

Awful Do Not Use

Awful experience with these solicitors over the past 12 months whilst they have been dealing with my late fathers estate. Very ignorant and very slow to respond.

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for bringing your concerns to our attention. We are sorry to hear that you were unhappy with the level of communication and the timescales involved in dealing with your late father's estate particularly at what we understand is already a difficult time following the loss of your father. We understand how important clear communication and timely updates are, and we are sorry that you felt we fell short in these areas. We appreciate your feedback and will use it to help improve the service we provide to our clients.

0
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Profile image of Melanie Morning

Melanie Morning

Verified
Wills, Trusts & Probate

Wills x 2

Daisy Mason was excellent. She thoroughly and clearly explained the process to the both of us and received a very professional service. Would highly recommend.

Legal experts tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you Melanie for your kind feedback. We are delighted to hear that Daisy Mason provided such a positive experience. Taking the time to explain the process clearly and thoroughly is something we pride ourselves on, and we're pleased that you both felt supported throughout. Thank you for your recommendation and for placing your trust in us.

0
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Raymond Philpott

Family Divorce effect on parents

Wanted to have face to face discussion with experienced solicitor but firm has relocated to Cheshire. The internet details are all out of date.

1
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anonymous

Employment

Review of Redundancy Settlement Agreement

From the initial call to completion and signing of the settlement agreement, Elinor responded promptly. The review of the agreement was handled very throughly and professionally. This allowed the agreement to be agreed and signed in a short period of time.

Legal experts tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

We are delighted to hear that Elinor provided a prompt, thorough, and professional service from your initial enquiry through to the completion of your settlement agreement. We understand how important it is to have matters handled efficiently, and we're pleased that her careful review of the agreement helped achieve a swift resolution. We wish you all the very best for the future.

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anonymous

Employment

Fantastic service

Would highly recommend Poole Alcock, very professional and Elinor was extremely helpful, friendly and professional.

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Other Reviews

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Robert Farr

Robert

Emily Brown and her team were great and super helpful throughout the whole conveyancing process.

0
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James Davies

Housing & Property

James

Always friendly and welcoming, communication was great, never took long to get through to someone. Very thorough conveyancing process.

Solicitors tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

James we're delighted to hear that you found our team friendly and welcoming, with clear communication throughout. It's also great to know you felt supported by our thorough conveyancing process. We really appreciate your comments and wish you all the best in your new home.

0
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Profile image of Megan Grant

Megan Grant

Housing & Property

Megan Grant

The team at Poole Alcock Nantwich were absolutely fantastic throughout the purchase of my first home. Everything went through remarkably quickly, and their communication was top tier, always responsive and proactive. I wouldn't hesitate to recommend them to anyone. I did not expect it to be just two months between offering and getting the keys!

Solicitors tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for your wonderful feedback Megan. We're delighted to hear that the team at Nantwich made your first home purchase such a positive experience and that the process progressed so quickly. It's great to know that our communication and proactive approach helped things run smoothly, and we're thrilled that you were collecting the keys just two months after making your offer! Thank you for your recommendation, and we wish you many happy years in your new home.

0
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Charl Nicole

Housing & Property

Charl

Really good experience with James Williams’ team. They worked fast to get us moved along quickly and the communication was good, which typically is spotty with solicitors, so this was great and really made my experience easier and less stressful.

Solicitors tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for your wonderful feedback. We're delighted to hear that James Williams' team helped make your move progress quickly and efficiently. Clear communication is something we pride ourselves on, so it's especially rewarding to know this made the process easier and less stressful for you. We really appreciate your kind words and wish you all the best in your new home.

0
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Irene Anderson

Housing & Property

Irene Anderson

Conveyance went smoothly with no hitches.

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this review

0
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