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Poole Alcock LLP

4.3 | 22 Reviews 22 Reviews | Litigation
5,304 Total Company Reviews info icon Litigation | info icon 5,304 Total Company Reviews Litigation | info icon 5,304 Total Company Reviews

Premier Way, Abbey Park Industrial Estate, Romsey, Hampshire, SO51 9AQ

Accepting new clients

Premier Way, Abbey Park Industrial Estate, Romsey, Hampshire, SO51 9AQ

Regulated by:

The Solicitors Regulation Authority

Regulator ID: 8011000

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Poole Alcock LLP |
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Poole Alcock LLP Review Scores & Client Satisfaction Overview

4.3
Excellent
85%
Value for
Money
77%
Success
Rate
73%
Would
Recommend
Communication 4.3/5
Initial Impressions 4.8/5
Approachability 4.3/5
Documentation Accuracy 4.6/5
Legal Knowledge 4.5/5
Value for money 4.3/5

Accreditations

Poole Alcock LLP are accredited by

Children Law accreditation awarded to Poole Alcock LLP
Family Law Advanced accreditation awarded to Poole Alcock LLP
Criminal Litigation accreditation awarded to Poole Alcock LLP

Description

We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise.

Rankings by area of expertise

The rankings below show the areas of expertise that Poole Alcock LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Poole Alcock LLP Review Scores & Client Satisfaction Overview

4.9
Excellent
95%+
Value for
Money
13% above
national average
95%+
Success
Rate
15% above
national average
95%+
Would
Recommend
16% above
national average
Communication 4.8/5
Initial Impressions 4.8/5
Approachability 4.8/5
Documentation Accuracy 4.8/5
Legal Knowledge 4.8/5
Value for money 4.8/5

Accreditations

Poole Alcock LLP are accredited by

Children Law accreditation awarded to Poole Alcock LLP
Family Law Advanced accreditation awarded to Poole Alcock LLP
Criminal Litigation accreditation awarded to Poole Alcock LLP

Description

We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise.

Rankings by area of expertise

The rankings below show the areas of expertise that Poole Alcock LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Contact & Locations - Poole Alcock LLP

Opening hours

Monday 09:00–17:15
Tuesday 09:00–17:15
Wednesday 09:00–17:15
Thursday 09:00–17:15
Friday 09:00–17:15
Saturday (Closed)
Sunday (Closed)

Premier Way, Abbey Park Industrial Estate, Romsey, Hampshire, SO51 9AQ

Reviews

4.3 /5 22 Reviews
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Rating

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Clients say

What clients say about Poole Alcock LLP

Clients praise the firm for expertise across conveyancing, wills & LPAs, employment and personal injury work, probate and remortgages. Reviews highlight clear, practical legal knowledge, fast turnaround and efficient case management. Valued soft skills include friendly, approachable communication, empathy and patience during difficult times, proactive updates, responsiveness and plain‑English explanations. Clients consistently note professionalism, organisation and a smooth, reassuring process that delivers positive outcomes.

clear communication
quick turnaround
professional staff
knowledgeable team
friendly service
efficient process
kept updated
plain English
compassionate advice
well organised

ReviewSolicitors Review List

Profile image of anonymous

anonymous

Litigation

A Huge Relief After Two Years of Stress

“After carrying the burden of my legal matter for over two years, my first call with Sarah-Jane left me feeling genuinely relieved and far less stressed. She was professional, understanding, and took the time to really listen to my situation. Her outstanding knowledge of trustee disputes was immediately clear, and she was able to explain a range of possible solutions to my problem in a way that gave me confidence and reassurance. I came away from the conversation feeling supported, informed, and optimistic for the first time in a long while. I would highly recommend Sarah-Jane to anyone seeking knowledgeable and compassionate legal advice.”

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this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for sharing such thoughtful feedback. We’re so pleased to hear that your first conversation with Sarah-Jane made such a positive difference after what has clearly been a long and challenging experience. It’s great to know that she was able to put you at ease, listen carefully, and support you in a professional and understanding way. Your comments mean a great deal, and we’ll be sure to pass them on to Sarah-Jane. If there’s anything further we can assist you with, please don’t hesitate to get in touch.

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Anonymous

Verified
Consumer

Not just a great lawyer, but a really great person too...

I approached Dan Brooks at Poole Alcock for advice on a litigation matter. However, whilst the reason for reaching out to Dan was that I obviously needed his support as a lawyer, his overall approach and demeanour throughout the case meant that he made a tough time in my life a little less stressful, and gave me peace of mind when I needed it the most. A great lawyer, but also a great person too. I would highly recommend Dan to anyone seeing litigation advice.

Solicitors tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for your thoughtful feedback. We’re very glad to hear that Dan’s approach and support helped make a tough period more manageable for you. Your kind words will mean a great deal to him and are truly appreciated.

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Anonymous

Verified
Consumer

Litigation case

I had a very positive experience with solicitor, Dan Brooks who handled my case. I was kept informed regularly throughout. Dan handled my case with professional knowledge, expertise and support.

Solicitors tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for completing the questionnaire and for the wonderful review. We are delighted that Dan has been able to help you in this matter and hope to work with you again in the future. Kind regards

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Christian

The solicitor who billed but who was never available

No replies to my emails and no answer to telephone calls, on one occasion I had to contact Poole Alcock general enquires phone number so they could pass on a message to her to contact me whilst I was a paying client. There were missed attachments from emails I had to chase and poor grammar when I received emails back. She also missed exchange dates from the other party, her response was it was just a purposed date. Eventually I had enough and emailed Chloe stating I no longer wished to work with her, to which I had no response. I followed up 2 days later, again no response. To my shock Chloe then sent the party I was dealing with my full financial records. This fully exposed me and next solicitor who would be replacing Chloe. Her response to this was I had to understand she is busy with other clients. She was great at the start, but when a contract had been signed and billing began the service fell off a cliff.

1
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Paul

Verified
Consumer

So helpful

I spoke with Sarah Jayne today on a matter of litigation. She called me at the appointed time and immediately impressed me with her understanding of what had been discussed with her colleague. Her advice was both considered and knowledgeable. I was also impressed by her logic and integrity in not simply racking up a large fee for costs that could not be later recovered. I won’t hesitate to consider using this firm going forward

Solicitors tagged in
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Reply by profile image of Jo Hughes

Jo Hughes

Hi Paul thank you very much for this amazing review, we will pass on your lovely word to Sarah Jane and we hope to work with you again in the future, all the best.

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Other Reviews

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Michelle

Employment

Michelle

Easy process to speak to a solicitor. All staff very helpful, giving full and detailed advice at every stage. Liaised with my company on my behalf once we have reviewed the necessary documents

Reply by profile image of Jo Hughes

Jo Hughes

Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.

0
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G

Family Law

A client

The team at Poole Alcock have shown a high degree of professional with my case. Lisa Ball has shown a very strong interest and determination to succeed and giving 5 stars is a bit of an insult, as it should be 10 stars, plus.

Solicitors tagged in
this review

Reply by profile image of Georgina Emery

Georgina Emery

Thank you so much for your review. We shall ensure to pass on your comments to Lisa.

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Ian

Employment

Ian

Jamie was helping me on a redundancy agreement he fought to get everything I was entitled to. he was very honest, extremely knowledgeable and available whenever I had any questions outside of normal meeting times. Superb service would highly recommend

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A representative from Poole Alcock LLP responded to this review

We really appreciate these kind words Ian and hope to work with you again in the future!

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Trevor

Trevor

Reassured every step of the way through the process. Great communication even without meeting due to covid 19. A truly professional team offering a quality service. Thank you

A representative from Poole Alcock LLP responded to this review

Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.

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Reviews

4.9 /5 5304 Reviews
Filter your results
Star rating
Review Source

Rating

Review Source

Clients say

What clients say about Poole Alcock LLP

Clients praise the firm for expertise across conveyancing, wills & LPAs, employment and personal injury work, probate and remortgages. Reviews highlight clear, practical legal knowledge, fast turnaround and efficient case management. Valued soft skills include friendly, approachable communication, empathy and patience during difficult times, proactive updates, responsiveness and plain‑English explanations. Clients consistently note professionalism, organisation and a smooth, reassuring process that delivers positive outcomes.

clear communication
quick turnaround
professional staff
knowledgeable team
friendly service
efficient process
kept updated
plain English
compassionate advice
well organised

ReviewSolicitors Review List

Profile image of anonymous

anonymous

Verified
Employment

I am very pleased

I would like to take this opportunity to thank Irini and the team for all their help and support throughout this process. I am very pleased with how everything was handled. In particular, I would like to express my sincere appreciation to Irini for her exceptional support and negotiation on my behalf. She was incredibly professional, patient and thorough, and I never felt rushed or unheard throughout the process. Given how challenging the circumstances were for me, her approach made a significant difference. Thank you again to Irini and the whole team at Poole Alcock. I am extremely grateful and will certainly recommend your services to others.

Solicitors tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for your wonderful feedback. We are delighted to hear that you were pleased with how everything was handled. Irini will be especially pleased to know that her professionalism, patience, and dedication made such a positive difference during the process. We truly appreciate your kind words and will be sure to share them with Irini and the team. Best wishes for the future.

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Edward & Susan Ashley

Verified
Wills, Trusts & Probate

Review

We had a positive experience, everything was explained from start to completion, which left us satisfied with the whole process

Solicitors tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you both for your positive feedback Edward & Susan. We're delighted to hear that everything was clearly explained from start to finish and that you were satisfied with the whole process. We truly appreciate your comments and are pleased we could support you throughout your journey.

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Joseph O’Sullivan

Verified
Housing & Property

Onboarding process very supportive

Eve has been lovely to work with and very responsive in the onboarding process. We have not yet done anything with our acutal solicitors

Legal experts tagged in
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Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

We're delighted to hear that Eve has been lovely to work with Joseph and responsive throughout the onboarding process. We appreciate your kind comments and will be sure to pass them on to her. We look forward to supporting you further as you move forward with your solicitors.

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Ethan

Verified
Employment

Straightforward process

Straightforward process. Irini explained all the legal jargon in simple terms for me to understand. I was recommended the firm from somebody else and would happily recommend using Irini / Poole Alcock.

Solicitors tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for your kind feedback Ethan. We're pleased to hear that Irini made the process straightforward and easy to understand. We greatly appreciate your recommendation and support.

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Andy

Verified
Employment

Really great experience

Really great experience working with Elinor, she gave clear, professional + efficient advice while still being so friendly. Will definitely recommend to other.

Legal experts tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for your wonderful feedback Andy. We're delighted to hear that Elinor provided clear, professional, and efficient advice while remaining friendly and approachable. We truly appreciate your recommendation and support.

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Other Reviews

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Andrew Whelan

Employment

Andrew

Excellent service from the very first phone call to the completion of my requirement. Thank you Elinor and Kellie.

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for taking the time to share your feedback Andrew. We're so pleased that Elinor and Kellie were able to help and make the process smooth from start to finish. Your kind words are greatly appreciated.

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JOHN JAMES BARBER

Family Law

JOHN JAMES BARBER

Communications and interactions with Erin and Ella were brilliant throughout! The team provided friendly, efficient, proactive, service that made a challenging marital separation as clear and concise. From initial discussions to onboarding, progression and decision making meetings, Poole Alcock were great. I would highly recommend Poole Alcock for family legal and financial settlement matters.

Legal experts tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for your wonderful feedback John. We are delighted to hear that Erin and Ella provided friendly, efficient, and proactive support throughout your matter. We appreciate your kind words and are pleased that they helped make a challenging situation feel clearer and more manageable. Your feedback will be shared with them both.

0
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David Ball

Housing & Property

David Ball

Fantastic service, efficient, knowledgeable and responsive. Best conveyancing service I have ever received.

Solicitors tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for your fantastic feedback. We're delighted to hear that you found our service efficient, knowledgeable, and responsive. Knowing that this was the best conveyancing service you have ever received means a great deal to us. We truly appreciate your kind words.

1
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Dave Ball

Housing & Property

Dave

Fantastic service, efficient, knowledgeable and responsive. Best conveyancing service I have ever received.

Solicitors tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for your fantastic feedback. We're delighted to hear that you found our service efficient, knowledgeable, and responsive. Knowing that this was the best conveyancing service you have ever received means a great deal to us. We truly appreciate your kind words.

0
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Thomas Chitseko

Housing & Property

Thomas

Big thanks to Maddie Brand and team for their professional, solution-oriented and responsive work supporting me through a fairly torturous sales process. An easy recommend.

Thank you, Thomas, for taking the time to leave a review for Maddie. We will pass on your positive feedback. Please do let us know if we can be of any assistance in the future.

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