Poole Alcock LLP logo

Poole Alcock LLP

4.8 | 171 Reviews 171 Reviews | Consumer
5,201 Total Company Reviews info icon Consumer | info icon 5,201 Total Company Reviews Consumer | info icon 5,201 Total Company Reviews

Pluto House, 6 Vale Avenue, Tunbridge Wells, Kent, TN1 1DJ

Accepting new clients

Pluto House, 6 Vale Avenue, Tunbridge Wells, Kent, TN1 1DJ

Regulated by:

The Solicitors Regulation Authority

Regulator ID: 8007216

Visit website
Poole Alcock LLP |
Poole Alcock LLP gallery image 1
Poole Alcock LLP gallery image 2
Poole Alcock LLP gallery image 3
Poole Alcock LLP gallery image 2
Poole Alcock LLP gallery image 3
Poole Alcock LLP gallery image 3
Poole Alcock LLP gallery image 5

ReviewSolicitors Suitability Check

See availability

Expertise

Costs


Please enter a search query before checking suitability.
Our AI couldn’t identify the legal issue in that search 🤔 Try describing the legal problem in a different way.

Poole Alcock LLP Review Scores & Client Satisfaction Overview

4.8
Excellent
93%
Value for
Money
95%
Success
Rate
95%
Would
Recommend
Communication 4.8/5
Initial Impressions 4.9/5
Approachability 4.8/5
Documentation Accuracy 4.8/5
Legal Knowledge 4.8/5
Value for money 4.7/5

Accreditations

Poole Alcock LLP are accredited by

Children Law accreditation awarded to Poole Alcock LLP
Family Law Advanced accreditation awarded to Poole Alcock LLP
Criminal Litigation accreditation awarded to Poole Alcock LLP

Description

We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise.

Rankings by area of expertise

The rankings below show the areas of expertise that Poole Alcock LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Poole Alcock LLP Review Scores & Client Satisfaction Overview

4.9
Excellent
95%
Value for
Money
12% above
national average
95%+
Success
Rate
15% above
national average
95%+
Would
Recommend
16% above
national average
Communication 4.8/5
Initial Impressions 4.8/5
Approachability 4.8/5
Documentation Accuracy 4.8/5
Legal Knowledge 4.8/5
Value for money 4.8/5

Accreditations

Poole Alcock LLP are accredited by

Children Law accreditation awarded to Poole Alcock LLP
Family Law Advanced accreditation awarded to Poole Alcock LLP
Criminal Litigation accreditation awarded to Poole Alcock LLP

Description

We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise.

Rankings by area of expertise

The rankings below show the areas of expertise that Poole Alcock LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Contact & Locations - Poole Alcock LLP

Opening hours

Monday 09:00–17:15
Tuesday 09:00–17:15
Wednesday 09:00–17:15
Thursday 09:00–17:15
Friday 09:00–17:15
Saturday (Closed)
Sunday (Closed)

Pluto House, 6 Vale Avenue, Tunbridge Wells, Kent, TN1 1DJ

Reviews

4.8 /5 171 Reviews
Filter your results
Star rating
Review Source

Rating

Review Source

Clients say

What clients say about Poole Alcock LLP

The firm specialises in conveyancing, remortgages, wills, probate, employment and personal injury, with clear expertise in fast turnarounds and complex transactions. Clients praise efficient, knowledgeable legal advice and strong case management. Valued soft skills include excellent communication (plain English, regular updates), responsiveness, proactivity, professionalism, empathy and approachability. Reviewers highlight helpful, calm guidance that reduces stress and makes processes straightforward, with staff described as friendly, organised and client-focused.

clear communication
very professional
quick turnaround
helpful staff
kept informed
efficient process
plain English
friendly service
thorough advice
responsive team

ReviewSolicitors Review List

Profile image of anonymous

anonymous

Verified
Employment

Great Service

Very happy with the speed my matter has been dealt with. Great service

Solicitors tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

We're delighted to hear that you're happy with the speed at which your matter has been handled. Providing a prompt and efficient service is very important to us, and it's great to know we've met your expectations. Thank you for your kind words and for choosing Pool Alcock.

0
Collected on: ReviewSolicitor collection source logo
Profile image of anonymous

anonymous

Verified
Consumer

Highly Recommend!

Dan and Sarah-Jane were very knowledgeable and diligent. They handled the matter efficiently and ensured all details were properly addressed. They consistently went above and beyond what was required to make sure everything was in order and progressed smoothly.

Solicitors tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

We truly appreciate you taking the time to share your experience and will be sure to pass your kind words on to Dan and Sarah-Jane. Thank you for choosing Poole Alcock.

0
Collected on: ReviewSolicitor collection source logo
Profile image of anonymous

anonymous

Verified
Consumer

Excellent

My matter was very complicated but Sarah-Jane appears to have resolved it quickly and effectively. Thank you Sarah-Jane.

Solicitors tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

We're delighted to hear that Sarah-Jane was able to resolve what was clearly a complex matter quickly and effectively. Providing practical solutions and expert guidance, even in challenging circumstances, is something we take great pride in. It's wonderful to know that her efforts made such a positive difference to your experience. We truly appreciate your comments and will be sure to pass on your thanks to Sarah-Jane.

0
Collected on: ReviewSolicitor collection source logo
Profile image of Sarah

Sarah

Verified
Consumer

Brilliant

Dan has been incredibly thorough and detailed throughout the course of my ongoing matter and always checks in with me before moving forwards with anything. Dan is also very proactive meaning I have never had to chase him up on, he is always on top of matters.

Solicitors tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you so much Sarah for your thoughtful feedback. We’re delighted to hear how positive your experience with Dan has been. It’s great to know that his thorough, detailed approach and clear communication have helped you feel supported and involved every step of the way. We’re especially pleased that his proactive approach has made things easier for you and kept everything progressing smoothly. Your kind words are truly appreciated, and we’ll be sure to pass them on to Dan.

0
Collected on: ReviewSolicitor collection source logo
Profile image of anonymous

anonymous

Verified
Consumer

Honest and Refreshing Experience

Dan was very polite and honest during our initial call. He actually advised me not to instruct him as he felt it wasn’t in my best interests and instead pointed me in the right direction. It was very refreshing to deal with someone who genuinely puts the client first rather than just trying to secure a fee.

Solicitors tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for your kind and thoughtful feedback. We’re so pleased to hear about your positive experience with Dan. His honest and client-focused approach is something we truly value, and it’s great to know that he took the time to guide you in the right direction, even when that meant not instructing him. We agree—it’s refreshing to work with someone who always puts the client’s best interests first. We really appreciate you taking the time to share your experience.

0
Collected on: ReviewSolicitor collection source logo

Other Reviews

Profile image of Rebecca Griffiths

Rebecca Griffiths

Housing & Property

Rebecca Griffiths

Excellent and professional service provided throughout.

Solicitors tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for your feedback Rebecca. We're delighted to hear that you received excellent and professional service throughout your matter. Ensuring our clients feel supported and well looked after from start to finish is extremely important to us, and it's wonderful to know that this was reflected in your experience. We truly appreciate you taking the time to share your comments and thank you for choosing Poole Alcock.

0
Collected on: Estas collection source logo
Profile image of Info

Info

Family Law

Info

Good Service experienced and willing to share our experience

Legal experts tagged in
this review

Reply by profile image of Jo Hughes

Jo Hughes

Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.

1
Collected on: Google collection source logo
Profile image of Tom

Tom

Consumer

Tom

We have worked with Poole Alcock Solicitors on projects together and they have great service, professionalism and excellent communication. Daniel Brooks provides an amazing service which is of the highest quality. Highly Recommended!

Solicitors tagged in
this review

Reply by profile image of Georgina Emery

Georgina Emery

Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.

0
Collected on: Google collection source logo
Profile image of Chrissy

Chrissy

Consumer

Chrissy

Excellent professional service. Well recommended

0
Collected on: Google collection source logo
Profile image of Christine

Christine

Personal Injury

Christine

Helpful advice and excellent service

1
Collected on: Google collection source logo

Reviews

4.9 /5 5201 Reviews
Filter your results
Star rating
Review Source

Rating

Review Source

Clients say

What clients say about Poole Alcock LLP

The firm specialises in conveyancing, remortgages, wills, probate, employment and personal injury, with clear expertise in fast turnarounds and complex transactions. Clients praise efficient, knowledgeable legal advice and strong case management. Valued soft skills include excellent communication (plain English, regular updates), responsiveness, proactivity, professionalism, empathy and approachability. Reviewers highlight helpful, calm guidance that reduces stress and makes processes straightforward, with staff described as friendly, organised and client-focused.

clear communication
very professional
quick turnaround
helpful staff
kept informed
efficient process
plain English
friendly service
thorough advice
responsive team

ReviewSolicitors Review List

Profile image of anonymous

anonymous

Verified
Family Law

Very good and knowledgeable

Stephanie was very good and knowledgeable. She answered all of my questions and I didn't have any complaints

Solicitors tagged in
this review

0
Collected on: ReviewSolicitor collection source logo
Profile image of anonymous

anonymous

Verified
Family Law

Very helpful

Very happy, Rose was very helpful and answered all of my questions. Would recommend.

Legal experts tagged in
this review

0
Collected on: ReviewSolicitor collection source logo
Profile image of anonymous

anonymous

Verified
Family Law

Very informative, very productive

Very productive, helpful chat about my options and next steps. Kate answered all of my questions

Legal experts tagged in
this review

0
Collected on: ReviewSolicitor collection source logo
Profile image of anonymous

anonymous

Verified
Employment

Very helpful

Very helpful - thoughtful - gave a very simple explanation of it all. Straight forward and I will recommend.

Solicitors tagged in
this review

0
Collected on: ReviewSolicitor collection source logo
Profile image of Natasha

Natasha

Verified
Employment

Very personable

Very personable - answered all my questions clearly in a way I could easily understand. I will definitely recommend without hesitation.

Solicitors tagged in
this review

0
Collected on: ReviewSolicitor collection source logo

Other Reviews

Profile image of Charles Loving

Charles Loving

Charles

Very good service. We went from agreement on the sale to completion in 9 weeks.

0
Collected on: Google collection source logo
Profile image of Mark Arnold

Mark Arnold

Mark Arnold

Poole Alcock have been excellent to work with, keeping me informed and updated throughout the conveyancing process. They made the process very easy for me and I would certainly recommend them to anyone.

0
Collected on: Estas collection source logo
Profile image of Lynne Henderson

Lynne Henderson

Lynne Henderson

Excellent. Easily contactable and very helpful with any questions regarding progress and concerns regarding the purchase of the property.

0
Collected on: Estas collection source logo
Profile image of Stephen Nevitt

Stephen Nevitt

Housing & Property

Stephen Nevitt

Excellent service in achieving a smooth purchase with no stress. The whole transaction was achieved with great efficiency and very timely.Maddie with Jodi and James Williams kept me well informed at all stages and the whole team were always courteous, upbeat and positive. My sincere gratitude to them all.

Solicitors tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

It's especially pleasing to know that Maddie, together with Jodi and James Williams, kept you well informed throughout every stage of the process. Providing clear communication, professionalism, and a positive approach is something we pride ourselves on, so we're thrilled that this was reflected in your experience. We will be sure to pass on your sincere gratitude to the team. Thank you for taking the time to share your comments and for trusting Poole Alcock with your matter.

0
Collected on: Estas collection source logo
Profile image of Rebecca Griffiths

Rebecca Griffiths

Housing & Property

Rebecca Griffiths

Excellent and professional service provided throughout.

Solicitors tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for your feedback Rebecca. We're delighted to hear that you received excellent and professional service throughout your matter. Ensuring our clients feel supported and well looked after from start to finish is extremely important to us, and it's wonderful to know that this was reflected in your experience. We truly appreciate you taking the time to share your comments and thank you for choosing Poole Alcock.

0
Collected on: Estas collection source logo

Can This Law Firm Assist You?

Find the best legal expertise in the field, tailored to your needs. Assess availability, delve into specialist knowledge, and make informed decisions with transparency of cost.

Law firms are ranked based on past client experience. They can be evaluated by value, quality, and ethical standards, helping you find the firm you need.

See availability
Check expertise
Estimate Costs
Clear