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Poole Alcock LLP

4.6 | 27 Reviews 27 Reviews | Planning Law
5,201 Total Company Reviews info icon Planning Law | info icon 5,201 Total Company Reviews Planning Law | info icon 5,201 Total Company Reviews

Stannard Place, St Crispin Road, Norwich, Norfolk, NR3 1YE

Accepting new clients

Stannard Place, St Crispin Road, Norwich, Norfolk, NR3 1YE

Regulated by:

The Solicitors Regulation Authority

Regulator ID: 8004413

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Poole Alcock LLP |
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Poole Alcock LLP Review Scores & Client Satisfaction Overview

4.6
Excellent
93%
Value for
Money
93%
Success
Rate
93%
Would
Recommend
Communication 4.7/5
Initial Impressions 4.8/5
Approachability 4.7/5
Documentation Accuracy 4.7/5
Legal Knowledge 4.7/5
Value for money 4.6/5

Accreditations

Poole Alcock LLP are accredited by

Children Law accreditation awarded to Poole Alcock LLP
Family Law Advanced accreditation awarded to Poole Alcock LLP
Criminal Litigation accreditation awarded to Poole Alcock LLP

Description

We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise.

Rankings by area of expertise

The rankings below show the areas of expertise that Poole Alcock LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Poole Alcock LLP Review Scores & Client Satisfaction Overview

4.9
Excellent
95%
Value for
Money
12% above
national average
95%+
Success
Rate
15% above
national average
95%+
Would
Recommend
16% above
national average
Communication 4.8/5
Initial Impressions 4.8/5
Approachability 4.8/5
Documentation Accuracy 4.8/5
Legal Knowledge 4.8/5
Value for money 4.8/5

Accreditations

Poole Alcock LLP are accredited by

Children Law accreditation awarded to Poole Alcock LLP
Family Law Advanced accreditation awarded to Poole Alcock LLP
Criminal Litigation accreditation awarded to Poole Alcock LLP

Description

We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise.

Rankings by area of expertise

The rankings below show the areas of expertise that Poole Alcock LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Contact & Locations - Poole Alcock LLP

Opening hours

Monday 09:00–17:15
Tuesday 09:00–17:15
Wednesday 09:00–17:15
Thursday 09:00–17:15 (Open)
Friday 09:00–17:15
Saturday (Closed)
Sunday (Closed)

Stannard Place, St Crispin Road, Norwich, Norfolk, NR3 1YE

Reviews

4.6 /5 27 Reviews
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Rating

Review Source

Clients say

What clients say about Poole Alcock LLP

The firm specialises in conveyancing, remortgages, wills, probate, employment and personal injury, with clear expertise in fast turnarounds and complex transactions. Clients praise efficient, knowledgeable legal advice and strong case management. Valued soft skills include excellent communication (plain English, regular updates), responsiveness, proactivity, professionalism, empathy and approachability. Reviewers highlight helpful, calm guidance that reduces stress and makes processes straightforward, with staff described as friendly, organised and client-focused.

clear communication
very professional
quick turnaround
helpful staff
kept informed
efficient process
plain English
friendly service
thorough advice
responsive team

ReviewSolicitors Review List

Profile image of anonymous

anonymous

Verified
Family Law

Really useful

I found the advice really useful, so that I could work out where to go next and to get an idea of the law. I found Jane's advice really helpful.

Solicitors tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

We’re pleased to hear that you found the advice useful and that it helped you understand your options and the legal position. Jane will be delighted to know that her advice was so helpful, and your comments are very much appreciated.

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Anonymous

Verified
Family Law

Helpful

Helpful, given me an idea of the options available to me.

Legal experts tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you so much for taking the time to complete the questionnaire and for leaving such a great 5 star review. We are delighted that Rose has been able to help you and gave you an idea of the options available to you. Please do get in touch if we can help any further. Kind regards.

0
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Anonymous

Verified
Family Law

Empowering

Informed about that things that my affect all parties and empowering.

Solicitors tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.

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Anonymous

Verified
Family Law

Very clear

Very clear, concise information. Understanding approach.

Legal experts tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

We really appreciate your lovely feedback, we are very happy that Rose was understanding and able to give you clear and concise information. If we can help any further please do not hesitate to get in touch.

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Anonymous

Verified
Family Law

Really helpful

Really helpful and clear advice given.

Solicitors tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for leaving Dan a 5 star review. We are very grateful for your kind words and happy to know that we met your expectations, and the advice you received was really helpful and clear. Very best wishes.

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Other Reviews

Profile image of Greg Cooke

Greg Cooke

Greg Cooke

I looked around all of the local solicitors in Crewe & Nantwich, and I am so pleased that I chose Poole Alcock. Extremely professional, punctual and outstanding communication, they made my first time buyer experience an exciting and educational one. Stress free and also educational. The best solicitors I could have asked for and I am extremely grateful for their help, guidance and support.

0
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Greg Cooke

Housing & Property

Greg Cooke

I looked around all of the local solicitors in Crewe & Nantwich, and I am so pleased that I chose Poole Alcock. Extremely professional, punctual and outstanding communication, they made my first time buyer experience an exciting and educational one. Stress free and also educational. The best solicitors I could have asked for and I am extremely grateful for their help, guidance and support.

Solicitors tagged in
this review

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Reviews

4.9 /5 5201 Reviews
Filter your results
Star rating
Review Source

Rating

Review Source

Clients say

What clients say about Poole Alcock LLP

The firm specialises in conveyancing, remortgages, wills, probate, employment and personal injury, with clear expertise in fast turnarounds and complex transactions. Clients praise efficient, knowledgeable legal advice and strong case management. Valued soft skills include excellent communication (plain English, regular updates), responsiveness, proactivity, professionalism, empathy and approachability. Reviewers highlight helpful, calm guidance that reduces stress and makes processes straightforward, with staff described as friendly, organised and client-focused.

clear communication
very professional
quick turnaround
helpful staff
kept informed
efficient process
plain English
friendly service
thorough advice
responsive team

ReviewSolicitors Review List

Profile image of anonymous

anonymous

Verified
Family Law

Very good and knowledgeable

Stephanie was very good and knowledgeable. She answered all of my questions and I didn't have any complaints

Solicitors tagged in
this review

0
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Profile image of anonymous

anonymous

Verified
Family Law

Very helpful

Very happy, Rose was very helpful and answered all of my questions. Would recommend.

Legal experts tagged in
this review

0
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Profile image of anonymous

anonymous

Verified
Family Law

Very informative, very productive

Very productive, helpful chat about my options and next steps. Kate answered all of my questions

Legal experts tagged in
this review

0
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Profile image of anonymous

anonymous

Verified
Employment

Very helpful

Very helpful - thoughtful - gave a very simple explanation of it all. Straight forward and I will recommend.

Solicitors tagged in
this review

0
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Natasha

Verified
Employment

Very personable

Very personable - answered all my questions clearly in a way I could easily understand. I will definitely recommend without hesitation.

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this review

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Other Reviews

Profile image of Charles Loving

Charles Loving

Charles

Very good service. We went from agreement on the sale to completion in 9 weeks.

0
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Profile image of Mark Arnold

Mark Arnold

Mark Arnold

Poole Alcock have been excellent to work with, keeping me informed and updated throughout the conveyancing process. They made the process very easy for me and I would certainly recommend them to anyone.

0
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Profile image of Lynne Henderson

Lynne Henderson

Lynne Henderson

Excellent. Easily contactable and very helpful with any questions regarding progress and concerns regarding the purchase of the property.

0
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Profile image of Stephen Nevitt

Stephen Nevitt

Housing & Property

Stephen Nevitt

Excellent service in achieving a smooth purchase with no stress. The whole transaction was achieved with great efficiency and very timely.Maddie with Jodi and James Williams kept me well informed at all stages and the whole team were always courteous, upbeat and positive. My sincere gratitude to them all.

Solicitors tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

It's especially pleasing to know that Maddie, together with Jodi and James Williams, kept you well informed throughout every stage of the process. Providing clear communication, professionalism, and a positive approach is something we pride ourselves on, so we're thrilled that this was reflected in your experience. We will be sure to pass on your sincere gratitude to the team. Thank you for taking the time to share your comments and for trusting Poole Alcock with your matter.

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Profile image of Rebecca Griffiths

Rebecca Griffiths

Housing & Property

Rebecca Griffiths

Excellent and professional service provided throughout.

Solicitors tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for your feedback Rebecca. We're delighted to hear that you received excellent and professional service throughout your matter. Ensuring our clients feel supported and well looked after from start to finish is extremely important to us, and it's wonderful to know that this was reflected in your experience. We truly appreciate you taking the time to share your comments and thank you for choosing Poole Alcock.

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