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Poole Alcock LLP

5.0 | 29 Reviews 29 Reviews | Banking
5,325 Total Company Reviews info icon Banking | info icon 5,325 Total Company Reviews Banking | info icon 5,325 Total Company Reviews

1st Floor, Norwich House, Savile Street, Hull, North Humberside, HU1 3ES

Accepting new clients

1st Floor, Norwich House, Savile Street, Hull, North Humberside, HU1 3ES

Regulated by:

The Solicitors Regulation Authority

Regulator ID: 8005403

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Poole Alcock LLP Review Scores & Client Satisfaction Overview

5.0
Excellent
95%+
Value for
Money
95%+
Success
Rate
95%+
Would
Recommend
Communication 4.9/5
Initial Impressions 4.9/5
Approachability 4.9/5
Documentation Accuracy 4.9/5
Legal Knowledge 4.9/5
Value for money 4.9/5

Accreditations

Poole Alcock LLP are accredited by

Children Law accreditation awarded to Poole Alcock LLP
Family Law Advanced accreditation awarded to Poole Alcock LLP
Criminal Litigation accreditation awarded to Poole Alcock LLP

Description

We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise.

Rankings by area of expertise

The rankings below show the areas of expertise that Poole Alcock LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Poole Alcock LLP Review Scores & Client Satisfaction Overview

4.9
Excellent
95%+
Value for
Money
13% above
national average
95%+
Success
Rate
15% above
national average
95%+
Would
Recommend
16% above
national average
Communication 4.8/5
Initial Impressions 4.8/5
Approachability 4.8/5
Documentation Accuracy 4.8/5
Legal Knowledge 4.9/5
Value for money 4.8/5

Accreditations

Poole Alcock LLP are accredited by

Children Law accreditation awarded to Poole Alcock LLP
Family Law Advanced accreditation awarded to Poole Alcock LLP
Criminal Litigation accreditation awarded to Poole Alcock LLP

Description

We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise.

Rankings by area of expertise

The rankings below show the areas of expertise that Poole Alcock LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Contact & Locations - Poole Alcock LLP

Opening hours

Monday 09:00–17:15
Tuesday 09:00–17:15
Wednesday 09:00–17:15
Thursday 09:00–17:15
Friday 09:00–17:15
Saturday (Closed)
Sunday (Closed)

1st Floor, Norwich House, Savile Street, Hull, North Humberside, HU1 3ES

Reviews

5.0 /5 29 Reviews
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Clients say

What clients say about Poole Alcock LLP

Clients praise the firm’s expertise across family, conveyancing, wills, probate, employment and personal injury work, noting clear, knowledgeable legal advice and fast, efficient case handling. Valued soft skills include professionalism, compassion, patience and empathy, plus approachable, friendly communication, plain-English explanations, proactive updates and strong organisation. Clients highlight responsiveness, attention to detail and the ability to make complex or emotional matters straightforward and reassuring, leading to high satisfaction and frequent recommendations.

friendly staff
clear communication
quick turnaround
professional service
knowledgeable advisors
empathetic support
efficient process
responsive team
plain English
attention to detail

ReviewSolicitors Review List

Profile image of Lee Orchard

Lee Orchard

Verified
Housing & Property

Aldermore Remortgage - Excellent Service Throughout

Millie was fantastic. I was waiting for a Title Split before I could complete and it left us with 9 days to get the mortgage completed which she did. She was clear about all the things needed to be done and expedited my case so she could get the job done. I cannot fault Millie or Poole Alcock the service was A plus!!

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Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Lee thank you for your wonderful feedback. We're delighted to hear that Millie provided such fantastic service during what was clearly a time-sensitive process. With only nine days available to complete your mortgage after the Title Split was finalised, it's great to know that Millie kept everything moving forward, clearly explained what was needed, and worked hard to expedite your case to achieve a successful outcome. Her dedication and commitment to keeping things on track clearly made a real difference. We truly appreciate your kind words and are thrilled that you found the service from both Millie and Poole Alcock to be A plus. Thank you for taking the time to share your experience.

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John Earnshaw

Verified
Housing & Property

Aldermore Remortgage

Excellent communication and efficiency Aldermore Remortgage from Millie. Happy with service provided on this file.

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this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for your lovely feedback John. We're delighted to hear that you were happy with the service Millie provided. Excellent communication and efficiency are qualities we strive for, and we'll be sure to pass your kind comments on to her. 😊

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Jonathan Holt

Verified
Housing & Property

Aldermore Remortgage - Prompt and Responsive

I received an initial call at the beginning of the transaction and was advised that the case would be in a position to complete rather quickly. Any delays were caused by my clients solicitors not yourselves. Very good service, I was kept updated and calls were answered and dealt with each time I called to check on progression.

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this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you Jonathan for your wonderful feedback. We're happy to hear that you were kept well informed throughout the transaction and that the process progressed as expected. It's great to know that our team was responsive, kept you updated, and was always on hand to answer your queries. We really appreciate your kind comments and are pleased you were happy with the service provided. 😊

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Jonathan Holt

Verified
Housing & Property

Aldermore Remortgage - Prompt and Responsive

I received an initial call at the beginning of the transaction and was advised that the case would be in a position to complete rather quickly. Any delays were caused by my clients solicitors not yourselves. Very good service, I was kept updated and calls were answered and dealt with each time I called to check on progression.

Legal experts tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for your positive feedback Jonathan. I'm delighted to hear that your transaction progressed as expected and that the initial advice regarding timescales proved accurate. While there were some delays during the process, it's reassuring to know that these were outside of our control and that you remained satisfied with the service provided. We're pleased that you felt well informed throughout, and that your calls were answered promptly whenever you needed an update. Thank you for taking the time to share your experience – your comments are greatly appreciated.

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Matthew Pearson

Verified
Housing & Property

Aldermore Remortgage - Always Responsive and Helpful

Chanel couldn't have done more. She was responsive and helpful - Five Stars!

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this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

We're delighted to hear that Chanel provided such a positive experience. Her responsiveness, helpfulness, and dedication to supporting clients are qualities we value highly, so it's fantastic to know she made such a strong impression. Comments like "couldn't have done more" and a Five Star rating mean a great deal to us. We’ll be sure to pass on your kind words to Chanel – she will be thrilled to receive such recognition. ⭐⭐⭐⭐⭐

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Other Reviews

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Nathalie Gresty

Housing & Property

Nathalie Gresty

The service I received from Poole Alcock was excellent, making my experience of buying a house less stressful than I had anticipated.

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Gary Jones

Housing & Property

Gary Jones

We used Poole Alcock for both the sale of of our previous home and the purchase of our forever one. I wouldn't hesitate to recommend them to anybody requiring conveyancing for property sales or purchase. Their service was exemplary on both occasions from start to finish. Glad we used them.

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Emma coleman

Housing & Property

Emma coleman

James our solicitor helped us buy our home & then the freehold. Broke everything down for us to understand & his assistant was brilliant too

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Rob

Commercial Property

Rob Gleave

After a false start where I tried to use the existing 'family' solicitor, I felt it necessary to do a little research before awarding the work to another Solicitor. Having spoken with several local firms, Nicky Armstrong at Poole Alcock (Nantwich) immediately gave me the confidence I was looking for. We engaged Poole Alcock and have been delighted with their - and in particular Nicky Armstrong's - performance in negotiating a commercial land contract.

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A representative from Poole Alcock LLP responded to this review

Thank you Rob!

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Reviews

4.9 /5 5325 Reviews
Filter your results
Star rating
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Rating

Review Source

Clients say

What clients say about Poole Alcock LLP

Clients praise the firm’s expertise across family, conveyancing, wills, probate, employment and personal injury work, noting clear, knowledgeable legal advice and fast, efficient case handling. Valued soft skills include professionalism, compassion, patience and empathy, plus approachable, friendly communication, plain-English explanations, proactive updates and strong organisation. Clients highlight responsiveness, attention to detail and the ability to make complex or emotional matters straightforward and reassuring, leading to high satisfaction and frequent recommendations.

friendly staff
clear communication
quick turnaround
professional service
knowledgeable advisors
empathetic support
efficient process
responsive team
plain English
attention to detail

ReviewSolicitors Review List

Profile image of Danny Evans

Danny Evans

Verified

Excellent service and communication

Very cheerful and helpful and knew exactly what to do, thanks

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Anonymous

Verified
Housing & Property

Helpful and reassuring

I really appreciated how - no matter what question I asked about the property buying process - Megan was kind and receptive; providing me with the information I needed and putting me at ease so I could begin the process with this firm.

Legal experts tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you so much for your feedback. We're thrilled to hear that Megan was able to answer your questions with kindness and understanding, helping to put you at ease during what can often feel like an overwhelming process. We will make sure your comments are shared with her, and we look forward to supporting you every step of the way.

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Jan

Verified
Employment

Great, straightforward experience

Great, straightforward experience from start to finish. Elinor was professional but friendly and provided clear advice. I can't fault the entire team - would recommend.

Legal experts tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you Jan for your wonderful feedback. We are delighted to hear that you had a great experience from start to finish. Elinor will be pleased to know that her professionalism, friendly approach, and clear advice made such a positive impression. We also appreciate your kind comments about the wider team. Thank you for your recommendation, and we wish you all the best for the future

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Gareth

Verified
Employment

Fabulous service

Fabulous service from everyone at Poole Alcock, Elinor was superb and the process was smooth and painless.

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Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Gareth, we are delighted to hear that you received fabulous service from the team and that the process was smooth and painless throughout. Elinor will be especially pleased to know that her support made such a positive difference to your experience. We truly appreciate your kind words and thank you for choosing Poole Alcock.

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anonymous

Verified
Employment

Professional

Professional - very easy to talk to very comforting - very helpful and efficient

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Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

We are delighted to hear that you found our team professional, easy to talk to, and reassuring throughout the process. Providing helpful, efficient service while ensuring our clients feel supported and comfortable is something we strive for every day. We truly appreciate your comments and thank you for choosing Poole Alcock.

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Other Reviews

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A Deramchi

A client

Efficient, easy to contact and helpful.

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Andrew Whelan

Employment

Andrew

Excellent service from the very first phone call to the completion of my requirement. Thank you Elinor and Kellie.

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Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for taking the time to share your feedback Andrew. We're so pleased that Elinor and Kellie were able to help and make the process smooth from start to finish. Your kind words are greatly appreciated.

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JOHN JAMES BARBER

Family Law

JOHN JAMES BARBER

Communications and interactions with Erin and Ella were brilliant throughout! The team provided friendly, efficient, proactive, service that made a challenging marital separation as clear and concise. From initial discussions to onboarding, progression and decision making meetings, Poole Alcock were great. I would highly recommend Poole Alcock for family legal and financial settlement matters.

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Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for your wonderful feedback John. We are delighted to hear that Erin and Ella provided friendly, efficient, and proactive support throughout your matter. We appreciate your kind words and are pleased that they helped make a challenging situation feel clearer and more manageable. Your feedback will be shared with them both.

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David Ball

Housing & Property

David Ball

Fantastic service, efficient, knowledgeable and responsive. Best conveyancing service I have ever received.

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Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for your fantastic feedback. We're delighted to hear that you found our service efficient, knowledgeable, and responsive. Knowing that this was the best conveyancing service you have ever received means a great deal to us. We truly appreciate your kind words.

1
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Dave Ball

Housing & Property

Dave

Fantastic service, efficient, knowledgeable and responsive. Best conveyancing service I have ever received.

Solicitors tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for your fantastic feedback. We're delighted to hear that you found our service efficient, knowledgeable, and responsive. Knowing that this was the best conveyancing service you have ever received means a great deal to us. We truly appreciate your kind words.

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