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Poole Alcock LLP

4.9 | 32 Reviews 32 Reviews | Dispute Resolution
5,284 Total Company Reviews info icon Dispute Resolution | info icon 5,284 Total Company Reviews Dispute Resolution | info icon 5,284 Total Company Reviews

Fenchurch House, 12 King Street, Nottingham, Nottinghamshire, NG1 2AS

Accepting new clients

Fenchurch House, 12 King Street, Nottingham, Nottinghamshire, NG1 2AS

Regulated by:

The Solicitors Regulation Authority

Regulator ID: 8004414

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Poole Alcock LLP |
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Poole Alcock LLP Review Scores & Client Satisfaction Overview

4.9
Excellent
95%+
Value for
Money
95%+
Success
Rate
95%+
Would
Recommend
Communication 4.8/5
Initial Impressions 5.0/5
Approachability 4.8/5
Documentation Accuracy 4.9/5
Legal Knowledge 4.9/5
Value for money 4.8/5

Accreditations

Poole Alcock LLP are accredited by

Children Law accreditation awarded to Poole Alcock LLP
Family Law Advanced accreditation awarded to Poole Alcock LLP
Criminal Litigation accreditation awarded to Poole Alcock LLP

Description

We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise.

Rankings by area of expertise

The rankings below show the areas of expertise that Poole Alcock LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Poole Alcock LLP Review Scores & Client Satisfaction Overview

4.9
Excellent
95%+
Value for
Money
13% above
national average
95%+
Success
Rate
15% above
national average
95%+
Would
Recommend
16% above
national average
Communication 4.8/5
Initial Impressions 4.8/5
Approachability 4.8/5
Documentation Accuracy 4.8/5
Legal Knowledge 4.8/5
Value for money 4.8/5

Accreditations

Poole Alcock LLP are accredited by

Children Law accreditation awarded to Poole Alcock LLP
Family Law Advanced accreditation awarded to Poole Alcock LLP
Criminal Litigation accreditation awarded to Poole Alcock LLP

Description

We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise.

Rankings by area of expertise

The rankings below show the areas of expertise that Poole Alcock LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Contact & Locations - Poole Alcock LLP

Opening hours

Monday 09:00–17:15
Tuesday 09:00–17:15
Wednesday 09:00–17:15
Thursday 09:00–17:15
Friday 09:00–17:15
Saturday (Closed)
Sunday (Closed)

Fenchurch House, 12 King Street, Nottingham, Nottinghamshire, NG1 2AS

Reviews

4.9 /5 32 Reviews
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Rating

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Clients say

What clients say about Poole Alcock LLP

The firm specialises in employment law, conveyancing, wills/probate, personal injury and remortgages, demonstrating strong technical expertise and efficient, timely case handling. Clients praise clear, practical advice in plain English, organised process management and quick turnarounds. Valued soft skills include friendly, compassionate and patient communication, proactive updates, empathy during stressful matters, approachability and teamwork. Overall feedback highlights professionalism, responsiveness and a client-focused, reassuring manner that makes complex matters straightforward.

Friendly staff
Clear communication
Quick turnaround
Professional service
Helpful advice
Compassionate advice
Well organised
Knowledgeable team
Responsive team
Smooth process

ReviewSolicitors Review List

Profile image of Ian

Ian

Verified
Housing & Property

100% satisfied

Important that the team knew about my file, please not to be forgotten about. Happy with updates, very pleased with service.

Solicitors tagged in
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Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

We’re delighted to hear that you were 100% satisfied with our service Ian and felt confident that your matter received the attention it deserved. Keeping clients informed and ensuring nothing is overlooked is very important to us, so we’re pleased you were happy with the updates and overall service. Your comments are greatly appreciated.

0
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Malcolm Goldstraw

Verified
Family Law

Consultation

Every one I have dealt with has been very professional, they have taken my matters very seriously, and are working hard to get a resolution for me in a matter that was being dealt with by another solicitor with no results. Very friendly staff have no problem calling me in the USA. Amazing experience Thank you

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this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you so much Malcolm for taking the time to share your experience with us. We truly appreciate your kind words and will pass on to Helen and her team. We are delighted that you have had such an amazing experience. Kindest regards.

0
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Paul Jones

Verified
Consumer

Honest and transparent advice

Spoke to Dan about building dispute. It was very helpful to be laid out. The steps were clear and he gave honest and transparent advice.

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this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Many thanks Paul for the 5 star review and for taking the time to complete the questionnaire. We are very happy that Dan has been able to help you in this matter and really appreciate you sharing your positive feedback. Very best wishes.

1
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Rose Longfield

Verified
Consumer

Litigation

Once in contact with a solicitor everything was very professional and informative

Solicitors tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Many thanks Rose for your positive review and feedback. We are delighted that Dan has been able to help in this matter. Please do not hesitate to contact us again should you need any further help.

0
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Natalie Matthews

Verified
Consumer

Really helpful!

Very efficient. Dan had clear and helpful advice on my dispute matter

Solicitors tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you Natalie for leaving us a 5 star review, we really do appreciate your feedback and we are delighted that Dan has been able to give you clear & helpful advice regarding your dispute. Please don't hesitate to get in touch if we can help any further. Very best wishes

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Other Reviews

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Kt

Housing & Property

A client

We had James Williams acting as our conveying solicitor for our new home. He was *fantastic*. Rapid responses, sorted everything out, we did not need to worry about a thing. Would highly recommend using Poole Alcock, specifically James Williams (if you're needing conveying anyway!)

Solicitors tagged in
this review

A representative from Poole Alcock LLP responded to this review

Thank you some much for your kind words. I will make sure they are passed on to James and his team.

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Reviews

4.9 /5 5284 Reviews
Filter your results
Star rating
Review Source

Rating

Review Source

Clients say

What clients say about Poole Alcock LLP

The firm specialises in employment law, conveyancing, wills/probate, personal injury and remortgages, demonstrating strong technical expertise and efficient, timely case handling. Clients praise clear, practical advice in plain English, organised process management and quick turnarounds. Valued soft skills include friendly, compassionate and patient communication, proactive updates, empathy during stressful matters, approachability and teamwork. Overall feedback highlights professionalism, responsiveness and a client-focused, reassuring manner that makes complex matters straightforward.

Friendly staff
Clear communication
Quick turnaround
Professional service
Helpful advice
Compassionate advice
Well organised
Knowledgeable team
Responsive team
Smooth process

ReviewSolicitors Review List

Profile image of Sonia

Sonia

Verified
Employment

Elinor was very approachable and friendly

Elinor was very approachable and friendly, and the team provided a smooth process. I would definitely recommend.

Legal experts tagged in
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anonymous

Verified
Employment

Clarity

I was happy with the clarity of information that Irini provided

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this review

0
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Emma

Verified
Family Law

Professional, supportive and understanding…would recommend

Helen was a fantastic support throughout the whole divorce process. She was able to advise in a timely way and turn correspondence around quickly. She understood my viewpoint and worked hard to help me achieve the outcome I sought.

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anonymous

Verified
Employment

Irini was great

Explained everything in plain and simple english, transparent. Irini was great.

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this review

0
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Craig

Verified
Employment

Very professional service

Very professional service, Elinor provided clarity and clear legal advice.

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Other Reviews

Profile image of Lucy Kehoe

Lucy Kehoe

Lucy Kehoe

Good experience, towards the end it got a little confusing as was dealing with multiple staff who weren't all aware of the whole story and so had to keep reclarifying the latest position but we got it over the line and i was really pleased.

0
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David Ball

David Ball

Fantastic service, efficient, knowledgeable and responsive. Best conveyancing service I have ever received.

0
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Dave Ball

Dave

Fantastic service, efficient, knowledgeable and responsive. Best conveyancing service I have ever received.

0
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Thomas Chitseko

Thomas

Big thanks to Maddie Brand and team for their professional, solution-oriented and responsive work supporting me through a fairly torturous sales process. An easy recommend.

Thank you, Thomas, for taking the time to leave a review for Maddie. We will pass on your positive feedback. Please do let us know if we can be of any assistance in the future.

0
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Sherwin Fernandes

Housing & Property

Sherwin

We found Poole Alcock after reading their Google reviews, and they definitely lived up to them! Although I was initially hesitant about not using a local solicitor, choosing them was one of the best decisions we made. A huge thank you to Kate and her team, who was fantastic throughout our house purchase. She was professional, responsive, and kept us updated every step of the way. The communication was excellent, everything was explained clearly, and the whole process was smooth and stress-free. We completed on our home much quicker than we thought possible.

Solicitors tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for your wonderful feedback Sherwin. We're delighted to hear that you chose Poole Alcock based on our Google reviews and that we lived up to your expectations. We understand that choosing a solicitor outside your local area can feel like a big decision, so it's especially rewarding to know that you found the experience so positive. We appreciate your kind comments and thank you for placing your trust in us.

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