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Poole Alcock LLP

5.0 | 682 Reviews 682 Reviews | Winding Up Trusts
5,290 Total Company Reviews info icon Winding Up Trusts | info icon 5,290 Total Company Reviews Winding Up Trusts | info icon 5,290 Total Company Reviews

Regus Redhill, Abbey House, 25 Clarendon Road, Redhill, Surrey, RH1 1QZ

Accepting new clients

Regus Redhill, Abbey House, 25 Clarendon Road, Redhill, Surrey, RH1 1QZ

Regulated by:

The Solicitors Regulation Authority

Regulator ID: 8013947

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Poole Alcock LLP Review Scores & Client Satisfaction Overview

5.0
Excellent
95%
Value for
Money
12% above
national average
95%+
Success
Rate
18% above
national average
95%+
Would
Recommend
18% above
national average
Communication 4.9/5
Initial Impressions 4.9/5
Approachability 5.0/5
Documentation Accuracy 4.9/5
Legal Knowledge 5.0/5
Value for money 4.8/5

Accreditations

Poole Alcock LLP are accredited by

Children Law accreditation awarded to Poole Alcock LLP
Family Law Advanced accreditation awarded to Poole Alcock LLP
Criminal Litigation accreditation awarded to Poole Alcock LLP

Description

We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise.

Rankings by area of expertise

The rankings below show the areas of expertise that Poole Alcock LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Poole Alcock LLP Review Scores & Client Satisfaction Overview

4.9
Excellent
95%+
Value for
Money
13% above
national average
95%+
Success
Rate
15% above
national average
95%+
Would
Recommend
16% above
national average
Communication 4.8/5
Initial Impressions 4.8/5
Approachability 4.8/5
Documentation Accuracy 4.8/5
Legal Knowledge 4.8/5
Value for money 4.8/5

Accreditations

Poole Alcock LLP are accredited by

Children Law accreditation awarded to Poole Alcock LLP
Family Law Advanced accreditation awarded to Poole Alcock LLP
Criminal Litigation accreditation awarded to Poole Alcock LLP

Description

We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise.

Rankings by area of expertise

The rankings below show the areas of expertise that Poole Alcock LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Contact & Locations - Poole Alcock LLP

Opening hours

Monday 09:00–17:15
Tuesday 09:00–17:15
Wednesday 09:00–17:15
Thursday 09:00–17:15
Friday 09:00–17:15
Saturday (Closed)
Sunday (Closed)

Regus Redhill, Abbey House, 25 Clarendon Road, Redhill, Surrey, RH1 1QZ

Reviews

5.0 /5 682 Reviews
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Rating

Review Source

Clients say

What clients say about Poole Alcock LLP

The firm specialises in employment law, conveyancing, wills/probate, personal injury and remortgages, demonstrating strong technical expertise and efficient, timely case handling. Clients praise clear, practical advice in plain English, organised process management and quick turnarounds. Valued soft skills include friendly, compassionate and patient communication, proactive updates, empathy during stressful matters, approachability and teamwork. Overall feedback highlights professionalism, responsiveness and a client-focused, reassuring manner that makes complex matters straightforward.

Friendly staff
Clear communication
Quick turnaround
Professional service
Helpful advice
Compassionate advice
Well organised
Knowledgeable team
Responsive team
Smooth process

ReviewSolicitors Review List

Profile image of Janice Dolman

Janice Dolman

Verified
Wills, Trusts & Probate

LPA & Wills

Easy to understand legal terms about sorting out LPA's and Wills with Selina who explained anything we needed, very polite and friendly.

Solicitors tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for your kind feedback Janice . We're delighted to hear that Selina made the process of arranging your LPAs and Wills straightforward and easy to understand. We pride ourselves on providing clear advice in a friendly and professional manner, and it's wonderful to know that Selina was able to answer all your questions and make you feel at ease throughout. We truly appreciate your recommendation.

0
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Mr & Mrs Shaw

Verified
Wills, Trusts & Probate

Update Wills

We found our discussions with regards to our wills clear and professionally presented. We are pleased with the outcome. Thank you.

Legal experts tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

We're pleased that everything was explained clearly and professionally, and that you are both happy with the outcome. It was a pleasure assisting you.

0
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E A Dean

Verified
Wills, Trusts & Probate

Lasting Power of Attorney - Mrs E Dean

The LPA was completed in a professional and efficient way and to our satisfaction. The Poole Alcock team were friendly and approachable.

Solicitors tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for your feedback. We're delighted to hear that your LPA was completed professionally and efficiently, and that you were pleased with the service you received. It's also wonderful to know that you found the Poole Alcock team friendly and approachable. We appreciate your kind comments.

0
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Marion Imber

Verified
Wills, Trusts & Probate

Grant of Probate

Warm welcome. Explained very clearly. Delay with documentation due to Royal Mail not delivering the post two to three weeks of posting. At all times I was kept in touch of developments and very pleased with their services.

Legal experts tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for your kind feedback Marion. We're so pleased to hear that you received a warm welcome and that everything was explained clearly from the start. While the delays with the postal documentation were unfortunately outside our control, we're glad we were able to keep you updated throughout and provide reassurance along the way. Thank you for taking the time to share your experience. We're delighted you were so pleased with the service. 😊

0
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Y Bennison

Verified
Wills, Trusts & Probate

Will Amendment

Had a really good experience. Felt very much at ease with the staff I saw especially Daisy Mason the solicitor I dealt with. She explained everything very clearly to me. If I didn't understand she would go over it again for me. Very patient.

Legal experts tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

We're delighted to hear that you had such a positive experience and that Daisy made you feel at ease throughout the process. We'll be sure to pass on your kind comments to Daisy. It's wonderful to know that her patience and clear explanations were so helpful.

0
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Other Reviews

Profile image of Gerard

Gerard

Wills, Trusts & Probate

Gerard

Provided an excellent service for our will. Charles explained everything clearly and gave wonderful , clear advice.

Solicitors tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you so much for the great 5 star review Gerard. We are very happy that Charles has been able to help with this matter and will pass on your very kind words to him. Very best wishes.

0
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Profile image of Alison Samuel

Alison Samuel

Alison Samuel

Outstanding service from Poole Alcock. Every piece of communication was handled with professionalism and efficiency. I am relocating to the UK following the death of my husband in Tenerife and I felt that the level of explanation and support from the whole team was very reassuring and comforting. My parents are also in the process of finding a home in Cheshire and Poole Alcock and James will be their first choice for the conveyancing work.

0
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Profile image of Alison Samuel

Alison Samuel

Housing & Property

Alison Samuel

Outstanding service from Poole Alcock. Every piece of communication was handled with professionalism and efficiency. I am relocating to the UK following the death of my husband in Tenerife and I felt that the level of explanation and support from the whole team was very reassuring and comforting. My parents are also in the process of finding a home in Cheshire and Poole Alcock and James will be their first choice for the conveyancing work.

Solicitors tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

We are very happy Alison that James and his team have been able to help in what I am sure has been a very stressful time for you. Its great to know that you will recommend us and look forward to working with your parents. Please don't hesitate to get in touch if we can be of any further help. Very best wishes.

0
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Will

Wills, Trusts & Probate

Will

Great firm! We were worried using a firm that weren’t local, but there were really good. Paperwork was send next day delivery, all questions answered promptly. Superb all round!

Solicitors tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you so much for the fantastic 5 star review. We are thrilled that you have enjoyed your experience with Poole Alcock and look forward to working with you again. Very best wishes.

0
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Sarah Frost

Sarah Frost

James Williams team in Poole Alcock were very efficient, and supportive whilst selling my parents house for the estate. There were issues with the purchaser and the staff kept on top of the issues and concluded the sale effectively.

0
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Reviews

4.9 /5 5290 Reviews
Filter your results
Star rating
Review Source

Rating

Review Source

Clients say

What clients say about Poole Alcock LLP

The firm specialises in employment law, conveyancing, wills/probate, personal injury and remortgages, demonstrating strong technical expertise and efficient, timely case handling. Clients praise clear, practical advice in plain English, organised process management and quick turnarounds. Valued soft skills include friendly, compassionate and patient communication, proactive updates, empathy during stressful matters, approachability and teamwork. Overall feedback highlights professionalism, responsiveness and a client-focused, reassuring manner that makes complex matters straightforward.

Friendly staff
Clear communication
Quick turnaround
Professional service
Helpful advice
Compassionate advice
Well organised
Knowledgeable team
Responsive team
Smooth process

ReviewSolicitors Review List

Profile image of anonymous

anonymous

Verified
Employment

Great feedback and support

Very quick turnaround to my emails. Great feedback and support throughout matter. Evidently detailed knowledge in employment law.

Solicitors tagged in
this review

0
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anonymous

Verified
Employment

Excellent service

This was an excellent service and a very quick turn around

Solicitors tagged in
this review

0
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Profile image of Janice Dolman

Janice Dolman

Verified
Wills, Trusts & Probate

LPA & Wills

Easy to understand legal terms about sorting out LPA's and Wills with Selina who explained anything we needed, very polite and friendly.

Solicitors tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for your kind feedback Janice . We're delighted to hear that Selina made the process of arranging your LPAs and Wills straightforward and easy to understand. We pride ourselves on providing clear advice in a friendly and professional manner, and it's wonderful to know that Selina was able to answer all your questions and make you feel at ease throughout. We truly appreciate your recommendation.

0
Collected on: ReviewSolicitor collection source logo
Profile image of Mr & Mrs Shaw

Mr & Mrs Shaw

Verified
Wills, Trusts & Probate

Update Wills

We found our discussions with regards to our wills clear and professionally presented. We are pleased with the outcome. Thank you.

Legal experts tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

We're pleased that everything was explained clearly and professionally, and that you are both happy with the outcome. It was a pleasure assisting you.

0
Collected on: ReviewSolicitor collection source logo
Profile image of Sally

Sally

Verified
Employment

Great advice and guidance

A conversation with Elinor made a situation more simplified, she gave me great advice and guidance. I felt so much better after speaking with her - thank you.

Legal experts tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Sally thank you for your kind feedback. We're pleased to hear that Elinor was able to simplify the situation and provide helpful advice and guidance. It's wonderful to know that you felt reassured after speaking with her. We'll be sure to pass on your thanks.

0
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Other Reviews

Profile image of Lucy Kehoe

Lucy Kehoe

Housing & Property

Lucy Kehoe

Good experience, towards the end it got a little confusing as was dealing with multiple staff who weren't all aware of the whole story and so had to keep reclarifying the latest position but we got it over the line and i was really pleased.

Solicitors tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

We're pleased you were happy with the outcome Lucy. We appreciate your comments regarding communication towards the end of the process and will use them to help improve our service. Thank you for your patience, and we're glad we could assist.

0
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David Ball

Housing & Property

David Ball

Fantastic service, efficient, knowledgeable and responsive. Best conveyancing service I have ever received.

Solicitors tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for your fantastic feedback. We're delighted to hear that you found our service efficient, knowledgeable, and responsive. Knowing that this was the best conveyancing service you have ever received means a great deal to us. We truly appreciate your kind words.

0
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Profile image of Dave Ball

Dave Ball

Housing & Property

Dave

Fantastic service, efficient, knowledgeable and responsive. Best conveyancing service I have ever received.

Solicitors tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for your fantastic feedback. We're delighted to hear that you found our service efficient, knowledgeable, and responsive. Knowing that this was the best conveyancing service you have ever received means a great deal to us. We truly appreciate your kind words.

0
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Profile image of Thomas Chitseko

Thomas Chitseko

Housing & Property

Thomas

Big thanks to Maddie Brand and team for their professional, solution-oriented and responsive work supporting me through a fairly torturous sales process. An easy recommend.

Thank you, Thomas, for taking the time to leave a review for Maddie. We will pass on your positive feedback. Please do let us know if we can be of any assistance in the future.

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Profile image of Sherwin Fernandes

Sherwin Fernandes

Housing & Property

Sherwin

We found Poole Alcock after reading their Google reviews, and they definitely lived up to them! Although I was initially hesitant about not using a local solicitor, choosing them was one of the best decisions we made. A huge thank you to Kate and her team, who was fantastic throughout our house purchase. She was professional, responsive, and kept us updated every step of the way. The communication was excellent, everything was explained clearly, and the whole process was smooth and stress-free. We completed on our home much quicker than we thought possible.

Solicitors tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for your wonderful feedback Sherwin. We're delighted to hear that you chose Poole Alcock based on our Google reviews and that we lived up to your expectations. We understand that choosing a solicitor outside your local area can feel like a big decision, so it's especially rewarding to know that you found the experience so positive. We appreciate your kind comments and thank you for placing your trust in us.

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