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Poole Alcock LLP

5.0 | 22 Reviews 22 Reviews | Child Law
5,317 Total Company Reviews info icon Child Law | info icon 5,317 Total Company Reviews Child Law | info icon 5,317 Total Company Reviews

Merchant House, 30 Cloth Market, Newcastle Upon Tyne, Tyne and Wear, NE1 1EE

Accepting new clients

Merchant House, 30 Cloth Market, Newcastle Upon Tyne, Tyne and Wear, NE1 1EE

Regulated by:

The Solicitors Regulation Authority

Regulator ID: 8005410

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Poole Alcock LLP |
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Poole Alcock LLP Review Scores & Client Satisfaction Overview

5.0
Excellent
95%+
Value for
Money
95%+
Success
Rate
95%+
Would
Recommend
Communication 5.0/5
Initial Impressions 5.0/5
Approachability 5.0/5
Documentation Accuracy 4.9/5
Legal Knowledge 5.0/5
Value for money 4.9/5

Accreditations

Poole Alcock LLP are accredited by

Children Law accreditation awarded to Poole Alcock LLP
Family Law Advanced accreditation awarded to Poole Alcock LLP
Criminal Litigation accreditation awarded to Poole Alcock LLP

Description

We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise.

Rankings by area of expertise

The rankings below show the areas of expertise that Poole Alcock LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Poole Alcock LLP Review Scores & Client Satisfaction Overview

4.9
Excellent
95%+
Value for
Money
13% above
national average
95%+
Success
Rate
15% above
national average
95%+
Would
Recommend
16% above
national average
Communication 4.8/5
Initial Impressions 4.8/5
Approachability 4.8/5
Documentation Accuracy 4.8/5
Legal Knowledge 4.8/5
Value for money 4.8/5

Accreditations

Poole Alcock LLP are accredited by

Children Law accreditation awarded to Poole Alcock LLP
Family Law Advanced accreditation awarded to Poole Alcock LLP
Criminal Litigation accreditation awarded to Poole Alcock LLP

Description

We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise.

Rankings by area of expertise

The rankings below show the areas of expertise that Poole Alcock LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Contact & Locations - Poole Alcock LLP

Opening hours

Monday 09:00–17:15
Tuesday 09:00–17:15
Wednesday 09:00–17:15
Thursday 09:00–17:15
Friday 09:00–17:15
Saturday (Closed)
Sunday (Closed)

Merchant House, 30 Cloth Market, Newcastle Upon Tyne, Tyne and Wear, NE1 1EE

Reviews

5.0 /5 22 Reviews
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Clients say

What clients say about Poole Alcock LLP

Clients praise the firm’s expertise across family, conveyancing, wills, probate, employment and personal injury work, noting clear, knowledgeable legal advice and fast, efficient case handling. Valued soft skills include professionalism, compassion, patience and empathy, plus approachable, friendly communication, plain-English explanations, proactive updates and strong organisation. Clients highlight responsiveness, attention to detail and the ability to make complex or emotional matters straightforward and reassuring, leading to high satisfaction and frequent recommendations.

friendly staff
clear communication
quick turnaround
professional service
knowledgeable advisors
empathetic support
efficient process
responsive team
plain English
attention to detail

ReviewSolicitors Review List

Profile image of anonymous

anonymous

Verified
Family Law

Very helpful - thank you

Chloe's advice in regard to the arrangements for my daughter was very helpful, thank you.

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Christopher Rimmington

Verified
Family Law

Father seeking shared living arrangements for child

Kelly took what was a challenging situation for me, simplified it and made it manageable. Sound advice given throughout, conscientious in working with me on my preferred approach and ultimately achieving a successful outcome for my son in line with his wishes. Would not hesitate in connecting with Kelly again with any future challenges and would recommend to others the services of Poole Alcock Solicitors.

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Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for your kind feedback Christopher. We are delighted to hear that Kelly was able to simplify a challenging situation and provide sound advice while respecting your preferred approach. It’s wonderful to know that her guidance contributed to a successful outcome for your son. We greatly appreciate your recommendation and would be pleased to assist you with any future matters. Kindest regards.

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Anonymous

Verified
Family Law

Children advice

Professional, reassuring, understanding and will definitely recommend.

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for completing the questionnaire and for the excellent 5 star review. We are very happy that you have enjoyed your experience with Poole Alcock and that you will recommend us moving forward. Please don't hesitate to get in touch if we can be of any further help. Very best wishes.

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Anonymous

Verified
Family Law

Thank you

Thank you, I didn't think the options were available. Now speaking with you, I am aware of what I need to do for the best interests of our child.

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Poole Alcock Review Administrator

Thank you for the great 5 star review, we are delighted that after speaking with Rose you are now more aware of what to do in the best interests of your child. Please get in touch if we can be of any further help. Very best wishes.

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Anonymous

Verified
Family Law

Very helpful and thorough advice

Found out just what I needed about arrangements for my daughter. Very informative.

Solicitors tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for your great feedback, we are delighted that Chloe has been able to assist you regarding arrangements for your daughter. Please don't hesitate to call if we can be of any further help.

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Reviews

4.9 /5 5317 Reviews
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Star rating
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Rating

Review Source

Clients say

What clients say about Poole Alcock LLP

Clients praise the firm’s expertise across family, conveyancing, wills, probate, employment and personal injury work, noting clear, knowledgeable legal advice and fast, efficient case handling. Valued soft skills include professionalism, compassion, patience and empathy, plus approachable, friendly communication, plain-English explanations, proactive updates and strong organisation. Clients highlight responsiveness, attention to detail and the ability to make complex or emotional matters straightforward and reassuring, leading to high satisfaction and frequent recommendations.

friendly staff
clear communication
quick turnaround
professional service
knowledgeable advisors
empathetic support
efficient process
responsive team
plain English
attention to detail

ReviewSolicitors Review List

Profile image of Anonymous

Anonymous

Verified

Excellent support and introductions

Eve contacted us after we used Poole Alcock's online conveyancing estimate service. She was extremely approachable and knowledgeable, and made sure that we had a copy of all of our answers in writing for later referral. We are buying our first home, and Eve really took the stress out of starting to instruct solicitors.

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Kristopher McLean

Verified
Housing & Property

Aldermore Remortgage - Kind and Professional

Harry provided a good service thrughout, he was kind, nice, professional and always updating me. I didn't have to chase him like other companies in the past. I have recommended Poole Alcock to others Thank you for everything you did Harry,and how fast you got it through. Mich appreciated, there should be more like you!

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anonymous

Redundancy with short notice

I reach out to the team at Poole Alcock solicitors and explained the situation I had with being made redundant. I was booked in the very next day for a consultation call with Tim Edgeley and we ran over my documents. Tim explained what a lot of the business lingo meant and what I needed to ensure I do, to cover my side of the contract. Tim & Kellie then liaised with my employer and had everything reviewed, signed and complete within 2 days! I honestly can’t thank Tim & Kellie enough for the work completed and the support they offered when I had any queries or concerns.

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Estelle Lord

Verified
Housing & Property

On the ball, excellent service provided - Aldermore Remortgage

Chanel was the casehandler for my file, she provided excellent service, was really professional and completed the transaction very quickly. Would definately recommend Poole Alcock. Chanel was on the ball and very quick at responding. She made my mortgage effortless alongside my broker. This remortgage has changed my life for the better.

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Mark Watts

Verified
Housing & Property

Excellent service throughout - Aldermore Remortgage

Chanel was excellent. Updates were delivered in a timely manner and was detailed. Excellent service was provided throughout the remortgage transaction. Would definately recommend Poole Alcock.

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Other Reviews

Profile image of Andrew Whelan

Andrew Whelan

Employment

Andrew

Excellent service from the very first phone call to the completion of my requirement. Thank you Elinor and Kellie.

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this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for taking the time to share your feedback Andrew. We're so pleased that Elinor and Kellie were able to help and make the process smooth from start to finish. Your kind words are greatly appreciated.

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Profile image of JOHN JAMES BARBER

JOHN JAMES BARBER

Family Law

JOHN JAMES BARBER

Communications and interactions with Erin and Ella were brilliant throughout! The team provided friendly, efficient, proactive, service that made a challenging marital separation as clear and concise. From initial discussions to onboarding, progression and decision making meetings, Poole Alcock were great. I would highly recommend Poole Alcock for family legal and financial settlement matters.

Legal experts tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for your wonderful feedback John. We are delighted to hear that Erin and Ella provided friendly, efficient, and proactive support throughout your matter. We appreciate your kind words and are pleased that they helped make a challenging situation feel clearer and more manageable. Your feedback will be shared with them both.

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David Ball

Housing & Property

David Ball

Fantastic service, efficient, knowledgeable and responsive. Best conveyancing service I have ever received.

Solicitors tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for your fantastic feedback. We're delighted to hear that you found our service efficient, knowledgeable, and responsive. Knowing that this was the best conveyancing service you have ever received means a great deal to us. We truly appreciate your kind words.

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Dave Ball

Housing & Property

Dave

Fantastic service, efficient, knowledgeable and responsive. Best conveyancing service I have ever received.

Solicitors tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for your fantastic feedback. We're delighted to hear that you found our service efficient, knowledgeable, and responsive. Knowing that this was the best conveyancing service you have ever received means a great deal to us. We truly appreciate your kind words.

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Thomas Chitseko

Housing & Property

Thomas

Big thanks to Maddie Brand and team for their professional, solution-oriented and responsive work supporting me through a fairly torturous sales process. An easy recommend.

Thank you, Thomas, for taking the time to leave a review for Maddie. We will pass on your positive feedback. Please do let us know if we can be of any assistance in the future.

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