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Poole Alcock LLP

4.9 | 1411 Reviews 1,411 Reviews | Housing & Property
5,498 Total Company Reviews info icon Housing & Property | info icon 5,498 Total Company Reviews Housing & Property | info icon 5,498 Total Company Reviews

Northgate House, Upper Borough Walls, Bath, Avon, BA1 1RG

01606663989

Accepting new clients

Northgate House, Upper Borough Walls, Bath, Avon, BA1 1RG

Regulated by:

The Solicitors Regulation Authority

Regulator ID: 8005746

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Poole Alcock LLP |
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4.9
Excellent
1,411 Reviews
95%+
Value for
Money
95%+
Success
Rate
95%+
Would
Recommend
Communication 4.9/5
Initial Impressions 4.9/5
Approachability 4.9/5
Documentation Accuracy 4.9/5
Legal Knowledge 4.9/5
Value for money 4.8/5

Accreditations

Poole Alcock LLP are accredited by

Children Law accreditation awarded to Poole Alcock LLP
Family Law Advanced accreditation awarded to Poole Alcock LLP
Criminal Litigation accreditation awarded to Poole Alcock LLP

Description

We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise.

Rankings by area of expertise

Local 1 / 3,820
National 3 / 11,149
4.8
Excellent
5,498 Reviews
95%
Value for
Money
12% above
national average
95%+
Success
Rate
15% above
national average
95%+
Would
Recommend
16% above
national average
Communication 4.8/5
Initial Impressions 4.8/5
Approachability 4.8/5
Documentation Accuracy 4.8/5
Legal Knowledge 4.8/5
Value for money 4.8/5

Accreditations

Poole Alcock LLP are accredited by

Children Law accreditation awarded to Poole Alcock LLP
Family Law Advanced accreditation awarded to Poole Alcock LLP
Criminal Litigation accreditation awarded to Poole Alcock LLP

Description

We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise.

Rankings by area of expertise

Contact details

01606663989
reviewsolicitors@poolealcock.co.uk
https://www.poolealcock.co.uk/reviewsolicitors

Opening hours

Monday 09:00–17:15
Tuesday 09:00–17:15
Wednesday 09:00–17:15
Thursday 09:00–17:15
Friday 09:00–17:15
Saturday (Closed)
Sunday (Closed)

Northgate House, Upper Borough Walls, Bath, Avon, BA1 1RG

Reviews

4.9 /5 1411 Reviews
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Star rating
    Review Source

    Rating

    Review Source

    Clients say

    The firm is praised for its expertise in residential conveyancing, remortgages, wills, lasting powers of attorney, family matters, redundancy and employment law, with clients also noting strong knowledge in complex leasehold and transactional issues. Reviewers consistently value the team’s clear, practical advice, prompt responses, efficiency and ability to meet tight deadlines. Clients also highlight friendly, approachable, patient and reassuring service, with excellent communication, professionalism, empathy and support helping to make stressful processes feel straightforward and well managed.

    Clear communication
    Helpful staff
    Professional service
    Quick responses
    Efficient service
    Friendly approach
    Knowledgeable advice
    Supportive and reassuring
    Smooth process
    Easy to understand

    ReviewSolicitors Review List

    Profile image of Georgina Vickery & Tyler Davis

    Georgina Vickery & Tyler Davis

    Verified
    Housing & Property

    Very Happy with Emily Brown Team - Emily, Ellie & Olivia

    Whenever we called we got honest informative updates, they were great. We are very happy and love the house

    Legal experts tagged in
    this review

    legal expert Emily Brown Emily Brown
    legal expert Ellie Pointon Ellie Pointon
    Reply by profile image of Poole Alcock Review Administrator

    Poole Alcock Review Administrator

    Thank you for your lovely feedback Georgina & Tyler. We're delighted to hear that you felt well informed throughout the process and that our team provided honest and helpful updates whenever you got in touch. Most importantly, congratulations on your new home! We wish you many happy years there and all the very best for the future.

    0
    Collected on: ReviewSolicitor collection source logo
    Profile image of Chandresh

    Chandresh

    Verified
    Housing & Property

    Aldermore Remortgage

    Chanel understood the tight deadline and prioritised the file so we were able to complete on the final day.

    Legal experts tagged in
    this review

    legal expert Lisa Potts Lisa Potts
    legal expert Chanel Donaldson Chanel Donaldson
    Reply by profile image of Poole Alcock Review Administrator

    Poole Alcock Review Administrator

    Thank you for your kind feedback Chandresh. We're so pleased Chanel could help keep things on track and support you in meeting your deadline. We'll be sure to pass on your lovely comments. Wishing you all the best in your new home!

    0
    Collected on: ReviewSolicitor collection source logo
    Profile image of anonymous

    anonymous

    Verified
    Housing & Property

    Aldermore Remortgage

    Chanel was very friendly, efficient and responses were quick which made the transaction complete quicker.

    Legal experts tagged in
    this review

    legal expert Lisa Potts Lisa Potts
    legal expert Chanel Donaldson Chanel Donaldson
    Reply by profile image of Poole Alcock Review Administrator

    Poole Alcock Review Administrator

    Thank you for taking the time to complete the questionnaire. We're glad that Chanel's friendly, efficient approach and quick responses helped make the transaction run smoothly and complete more quickly. We'll be sure to pass on your lovely comments to Chanel. Wishing you all the best for the future!

    0
    Collected on: ReviewSolicitor collection source logo
    Profile image of Mark

    Mark

    Unprofessional, slow, and disorganised - Avoid

    Extremely disappointing experience with this firm. I instructed them on a straightforward residential purchase (no chain on either side, and no mortgage). This ultimately fell through after around seven months, during which I experienced prolonged delays, a lack of meaningful progress, and absymal communication. In particular, there was a period of around six weeks where my file appeared to make little or no progress, followed by an internal transfer which was handled poorly and resulted in further delays and frustration. Throughout the transaction, I found communication and ownership of the matter disappointing, and I was left chasing for updates rather than feeling that the transaction was being actively managed. Another recurring frustration was being given explanations about the complexity of the matter and delays relating to cladding, management information and other outstanding issues. I appreciate that leasehold transactions can be complicated and that some matters are outside a solicitor's direct control. However, these are precisely the sorts of issues I would expect a firm specialising in residential conveyancing to be experienced in dealing with. Instead, they often seemed to be presented as reasons why progress could not be made, without any clear timeline for resolution. The purchase eventually had to be abandoned while we were still waiting for outstanding management information and responses to enquiries, with no clear or reliable timeframe for exchange. Following this, I was initially presented with an abortive fee. After raising a formal complaint about the service I had received, the firm offered a £200 reduction, which I ultimately accepted. While I appreciate that the reduction was made, I don't think it changes the fact that the overall service fell well below expected professional standards and what I would expect from a firm that advertises itself as experts in residential conveyancing. My experience was unnecessarily stressful and time-consuming, and I would not use this firm again. I strongly recommend avoiding them for residential conveyancing.

    Reply by profile image of Poole Alcock Review Administrator

    Poole Alcock Review Administrator

    Thank you for taking the time to share your feedback Mark. We are sorry to hear that your experience did not meet your expectations. We understand how frustrating it must have been to experience delays and communication issues, particularly on what should have been a straightforward purchase. We take all feedback seriously and are disappointed to learn of the concerns you have raised regarding progress and communication throughout your matter. We would welcome the opportunity to review your experience in more detail and better understand what happened. Please contact us directly so that we can investigate your concerns and discuss them with you further. Thank you again for bringing this to our attention. We appreciate your feedback and will use it to help improve our service.

    0
    Collected on: ReviewSolicitor collection source logo
    Profile image of Kevin McDonnell

    Kevin McDonnell

    Verified
    Housing & Property

    Aldermore Remortgage

    We received quick responses from Chanel who was very polite and the remortgage was prompt.

    Legal experts tagged in
    this review

    legal expert Lisa Potts Lisa Potts
    legal expert Chanel Donaldson Chanel Donaldson
    Reply by profile image of Poole Alcock Review Administrator

    Poole Alcock Review Administrator

    Thank you for your kind feedback Kevin. We're delighted to hear that Chanel provided prompt, polite service and made your remortgage process quick and straightforward. We really appreciate your recommendation and wish you all the best.

    0
    Collected on: ReviewSolicitor collection source logo

    Other Reviews

    Profile image of James Davies

    James Davies

    Housing & Property

    James

    Always friendly and welcoming, communication was great, never took long to get through to someone. Very thorough conveyancing process.

    Solicitors tagged in
    this review

    legal expert James Williams James Williams
    Reply by profile image of Poole Alcock Review Administrator

    Poole Alcock Review Administrator

    James we're delighted to hear that you found our team friendly and welcoming, with clear communication throughout. It's also great to know you felt supported by our thorough conveyancing process. We really appreciate your comments and wish you all the best in your new home.

    0
    Collected on: Google collection source logo
    Profile image of Megan Grant

    Megan Grant

    Housing & Property

    Megan Grant

    The team at Poole Alcock Nantwich were absolutely fantastic throughout the purchase of my first home. Everything went through remarkably quickly, and their communication was top tier, always responsive and proactive. I wouldn't hesitate to recommend them to anyone. I did not expect it to be just two months between offering and getting the keys!

    Solicitors tagged in
    this review

    legal expert James Williams James Williams
    Reply by profile image of Poole Alcock Review Administrator

    Poole Alcock Review Administrator

    Thank you for your wonderful feedback Megan. We're delighted to hear that the team at Nantwich made your first home purchase such a positive experience and that the process progressed so quickly. It's great to know that our communication and proactive approach helped things run smoothly, and we're thrilled that you were collecting the keys just two months after making your offer! Thank you for your recommendation, and we wish you many happy years in your new home.

    0
    Collected on: Estas collection source logo
    Profile image of Charl Nicole

    Charl Nicole

    Housing & Property

    Charl

    Really good experience with James Williams’ team. They worked fast to get us moved along quickly and the communication was good, which typically is spotty with solicitors, so this was great and really made my experience easier and less stressful.

    Solicitors tagged in
    this review

    legal expert James Williams James Williams
    Reply by profile image of Poole Alcock Review Administrator

    Poole Alcock Review Administrator

    Thank you for your wonderful feedback. We're delighted to hear that James Williams' team helped make your move progress quickly and efficiently. Clear communication is something we pride ourselves on, so it's especially rewarding to know this made the process easier and less stressful for you. We really appreciate your kind words and wish you all the best in your new home.

    0
    Collected on: Google collection source logo
    Profile image of Irene Anderson

    Irene Anderson

    Housing & Property

    Irene Anderson

    Conveyance went smoothly with no hitches.

    Solicitors tagged in
    this review

    legal expert James Williams James Williams
    0
    Collected on: Estas collection source logo
    Profile image of Allan Henshall

    Allan Henshall

    Housing & Property

    Allan Henshall

    Very professional and good value for money

    Reply by profile image of Poole Alcock Review Administrator

    Poole Alcock Review Administrator

    Many thanks Allan for your review. We're pleased that you were happy with both the service you received and the value we provided. Your feedback means a lot to us.

    0
    Collected on: Estas collection source logo

    Reviews

    4.8 /5 5498 Reviews
    Filter your results
    Star rating
      Review Source

      Rating

      Review Source

      Clients say

      The firm is praised for its expertise in residential conveyancing, remortgages, wills, lasting powers of attorney, family matters, redundancy and employment law, with clients also noting strong knowledge in complex leasehold and transactional issues. Reviewers consistently value the team’s clear, practical advice, prompt responses, efficiency and ability to meet tight deadlines. Clients also highlight friendly, approachable, patient and reassuring service, with excellent communication, professionalism, empathy and support helping to make stressful processes feel straightforward and well managed.

      Clear communication
      Helpful staff
      Professional service
      Quick responses
      Efficient service
      Friendly approach
      Knowledgeable advice
      Supportive and reassuring
      Smooth process
      Easy to understand

      ReviewSolicitors Review List

      Profile image of D, Family Client

      D, Family Client

      Verified
      Family Law

      Heartfelt thank you

      I just wanted to take a moment to say a heartfelt thank you. After everything we went through to make this happen, J spent two wonderful weeks with us here in Kenya over the summer. We travelled the country, spent time with family, and simply enjoyed being together - it was everything we had hoped for and more. None of it would have been possible without your patience, guidance and hard work throughout the process.

      Solicitors tagged in
      this review

      legal expert Helen Stoller Helen Stoller
      0
      Collected on: ReviewSolicitor collection source logo
      Profile image of anonymous

      anonymous

      Verified
      Family Law

      Sabirah was brilliant

      Sabirah was brilliant. She had an answer for everything! Would recommend.

      Legal experts tagged in
      this review

      legal expert Sabirah Ali Sabirah Ali
      0
      Collected on: ReviewSolicitor collection source logo
      Profile image of Emmett Smith

      Emmett Smith

      Employment

      Settlement agreement advice

      Irini Shouman was professional in offering her advice for my settlement agreement. I would recommend her.

      Solicitors tagged in
      this review

      legal expert Irini Shouman Irini Shouman
      Reply by profile image of Poole Alcock Review Administrator

      Poole Alcock Review Administrator

      Thank you for your kind feedback Emmett. We're delighted to hear that Irini Shouman provided professional advice and support with your settlement agreement. We really appreciate your recommendation and wish you all the very best for the future.

      0
      Collected on: ReviewSolicitor collection source logo
      Profile image of Sandie Goodridge

      Sandie Goodridge

      Verified

      Perfect service

      I was very stressed out having had issues with previous solicitors and Eve instantly calmed my fears and explained the processes very clearly and precisely. She was exceptionally helpful and I would highly recommend her and her company.

      Legal experts tagged in
      this review

      legal expert Eve Bright Eve Bright
      Reply by profile image of Poole Alcock Review Administrator

      Poole Alcock Review Administrator

      Sandie thank you for your wonderful feedback. We're so pleased to hear that Eve was able to put your mind at ease during a stressful time and explain everything clearly throughout the process. Your recommendation means a great deal to us, and we'll be sure to pass on your kind words. Wishing you all the very best for the future.

      0
      Collected on: ReviewSolicitor collection source logo
      Profile image of anonymous

      anonymous

      Verified
      Consumer

      Very good.

      My initial call / appointment with Dan was very good. I found Dan to be very helpful and informative.

      Solicitors tagged in
      this review

      legal expert Daniel Brooks Daniel Brooks
      Reply by profile image of Poole Alcock Review Administrator

      Poole Alcock Review Administrator

      Thank you for taking the time to complete our questionnaire and for the great 5 star review. We are happy that you found Dan to be helpful and informative and that the initial call/appointment was very good. Please get in touch if we can help any further.

      0
      Collected on: ReviewSolicitor collection source logo

      Other Reviews

      Profile image of James Davies

      James Davies

      Housing & Property

      James

      Always friendly and welcoming, communication was great, never took long to get through to someone. Very thorough conveyancing process.

      Solicitors tagged in
      this review

      legal expert James Williams James Williams
      Reply by profile image of Poole Alcock Review Administrator

      Poole Alcock Review Administrator

      James we're delighted to hear that you found our team friendly and welcoming, with clear communication throughout. It's also great to know you felt supported by our thorough conveyancing process. We really appreciate your comments and wish you all the best in your new home.

      0
      Collected on: Google collection source logo
      Profile image of Megan Grant

      Megan Grant

      Housing & Property

      Megan Grant

      The team at Poole Alcock Nantwich were absolutely fantastic throughout the purchase of my first home. Everything went through remarkably quickly, and their communication was top tier, always responsive and proactive. I wouldn't hesitate to recommend them to anyone. I did not expect it to be just two months between offering and getting the keys!

      Solicitors tagged in
      this review

      legal expert James Williams James Williams
      Reply by profile image of Poole Alcock Review Administrator

      Poole Alcock Review Administrator

      Thank you for your wonderful feedback Megan. We're delighted to hear that the team at Nantwich made your first home purchase such a positive experience and that the process progressed so quickly. It's great to know that our communication and proactive approach helped things run smoothly, and we're thrilled that you were collecting the keys just two months after making your offer! Thank you for your recommendation, and we wish you many happy years in your new home.

      0
      Collected on: Estas collection source logo
      Profile image of Charl Nicole

      Charl Nicole

      Housing & Property

      Charl

      Really good experience with James Williams’ team. They worked fast to get us moved along quickly and the communication was good, which typically is spotty with solicitors, so this was great and really made my experience easier and less stressful.

      Solicitors tagged in
      this review

      legal expert James Williams James Williams
      Reply by profile image of Poole Alcock Review Administrator

      Poole Alcock Review Administrator

      Thank you for your wonderful feedback. We're delighted to hear that James Williams' team helped make your move progress quickly and efficiently. Clear communication is something we pride ourselves on, so it's especially rewarding to know this made the process easier and less stressful for you. We really appreciate your kind words and wish you all the best in your new home.

      0
      Collected on: Google collection source logo
      Profile image of Irene Anderson

      Irene Anderson

      Housing & Property

      Irene Anderson

      Conveyance went smoothly with no hitches.

      Solicitors tagged in
      this review

      legal expert James Williams James Williams
      0
      Collected on: Estas collection source logo
      Profile image of Allan Henshall

      Allan Henshall

      Housing & Property

      Allan Henshall

      Very professional and good value for money

      Reply by profile image of Poole Alcock Review Administrator

      Poole Alcock Review Administrator

      Many thanks Allan for your review. We're pleased that you were happy with both the service you received and the value we provided. Your feedback means a lot to us.

      0
      Collected on: Estas collection source logo

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