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Poole Alcock LLP

5.0 | 72 Reviews 72 Reviews | Consumer
5,323 Total Company Reviews info icon Consumer | info icon 5,323 Total Company Reviews Consumer | info icon 5,323 Total Company Reviews

One Temple Quay, Temple Back East, Bristol, Avon, BS1 6DZ

Accepting new clients

One Temple Quay, Temple Back East, Bristol, Avon, BS1 6DZ

Regulated by:

The Solicitors Regulation Authority

Regulator ID: 8004374

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Poole Alcock LLP |
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Poole Alcock LLP Review Scores & Client Satisfaction Overview

5.0
Excellent
95%+
Value for
Money
95%+
Success
Rate
95%+
Would
Recommend
Communication 5.0/5
Initial Impressions 5.0/5
Approachability 5.0/5
Documentation Accuracy 4.9/5
Legal Knowledge 5.0/5
Value for money 4.8/5

Accreditations

Poole Alcock LLP are accredited by

Children Law accreditation awarded to Poole Alcock LLP
Family Law Advanced accreditation awarded to Poole Alcock LLP
Criminal Litigation accreditation awarded to Poole Alcock LLP

Description

We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise.

Rankings by area of expertise

The rankings below show the areas of expertise that Poole Alcock LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Poole Alcock LLP Review Scores & Client Satisfaction Overview

4.9
Excellent
95%+
Value for
Money
13% above
national average
95%+
Success
Rate
15% above
national average
95%+
Would
Recommend
16% above
national average
Communication 4.8/5
Initial Impressions 4.8/5
Approachability 4.8/5
Documentation Accuracy 4.8/5
Legal Knowledge 4.9/5
Value for money 4.8/5

Accreditations

Poole Alcock LLP are accredited by

Children Law accreditation awarded to Poole Alcock LLP
Family Law Advanced accreditation awarded to Poole Alcock LLP
Criminal Litigation accreditation awarded to Poole Alcock LLP

Description

We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise.

Rankings by area of expertise

The rankings below show the areas of expertise that Poole Alcock LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Contact & Locations - Poole Alcock LLP

Opening hours

Monday 09:00–17:15
Tuesday 09:00–17:15
Wednesday 09:00–17:15
Thursday 09:00–17:15
Friday 09:00–17:15
Saturday (Closed)
Sunday (Closed)

One Temple Quay, Temple Back East, Bristol, Avon, BS1 6DZ

Reviews

5.0 /5 72 Reviews
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Clients say

What clients say about Poole Alcock LLP

Clients praise the firm’s expertise across family, conveyancing, wills, probate, employment and personal injury work, noting clear, knowledgeable legal advice and fast, efficient case handling. Valued soft skills include professionalism, compassion, patience and empathy, plus approachable, friendly communication, plain-English explanations, proactive updates and strong organisation. Clients highlight responsiveness, attention to detail and the ability to make complex or emotional matters straightforward and reassuring, leading to high satisfaction and frequent recommendations.

friendly staff
clear communication
quick turnaround
professional service
knowledgeable advisors
empathetic support
efficient process
responsive team
plain English
attention to detail

ReviewSolicitors Review List

Profile image of anonymous

anonymous

Verified
Consumer

Highly Recommend!

Dan and Sarah-Jane were very knowledgeable and diligent. They handled the matter efficiently and ensured all details were properly addressed. They consistently went above and beyond what was required to make sure everything was in order and progressed smoothly.

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Poole Alcock Review Administrator

We truly appreciate you taking the time to share your experience and will be sure to pass your kind words on to Dan and Sarah-Jane. Thank you for choosing Poole Alcock.

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anonymous

Verified
Consumer

Excellent

My matter was very complicated but Sarah-Jane appears to have resolved it quickly and effectively. Thank you Sarah-Jane.

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Poole Alcock Review Administrator

We're delighted to hear that Sarah-Jane was able to resolve what was clearly a complex matter quickly and effectively. Providing practical solutions and expert guidance, even in challenging circumstances, is something we take great pride in. It's wonderful to know that her efforts made such a positive difference to your experience. We truly appreciate your comments and will be sure to pass on your thanks to Sarah-Jane.

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Sarah

Verified
Consumer

Brilliant

Dan has been incredibly thorough and detailed throughout the course of my ongoing matter and always checks in with me before moving forwards with anything. Dan is also very proactive meaning I have never had to chase him up on, he is always on top of matters.

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Poole Alcock Review Administrator

Thank you so much Sarah for your thoughtful feedback. We’re delighted to hear how positive your experience with Dan has been. It’s great to know that his thorough, detailed approach and clear communication have helped you feel supported and involved every step of the way. We’re especially pleased that his proactive approach has made things easier for you and kept everything progressing smoothly. Your kind words are truly appreciated, and we’ll be sure to pass them on to Dan.

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anonymous

Verified
Consumer

Honest and Refreshing Experience

Dan was very polite and honest during our initial call. He actually advised me not to instruct him as he felt it wasn’t in my best interests and instead pointed me in the right direction. It was very refreshing to deal with someone who genuinely puts the client first rather than just trying to secure a fee.

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Poole Alcock Review Administrator

Thank you for your kind and thoughtful feedback. We’re so pleased to hear about your positive experience with Dan. His honest and client-focused approach is something we truly value, and it’s great to know that he took the time to guide you in the right direction, even when that meant not instructing him. We agree—it’s refreshing to work with someone who always puts the client’s best interests first. We really appreciate you taking the time to share your experience.

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anonymous

Verified
Consumer

Great!

Sarah-Jane grasped the reasoning for my instruction quickly and provided the relevant advice in order to assist accordingly which put my mind at ease.

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Poole Alcock Review Administrator

Thank you for the kind feedback. I’m really pleased to hear that Sarah-Jane was able to quickly understand the situation and provide helpful advice. It’s great to know she could put your mind at ease and offer the support you needed.

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Other Reviews

Profile image of Tom

Tom

Consumer

Tom

We have worked with Poole Alcock Solicitors on projects together and they have great service, professionalism and excellent communication. Daniel Brooks provides an amazing service which is of the highest quality. Highly Recommended!

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Reply by profile image of Georgina Emery

Georgina Emery

Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.

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Chrissy

Consumer

Chrissy

Excellent professional service. Well recommended

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Alan

Consumer

Alan

Excellent courteous & friendly advice making decisions, in my case, on a civil matter easy. Thanks to Dan Brooks, Civil Litigation Partner, and team

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A representative from Poole Alcock LLP responded to this review

Thank you for these kind words Alan, they have been passed on to Dan and his team.

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Kerri

Consumer

Kerri

Excellent service throughout, extremely professional and would highly recommend. Sarah-Jane in particular is extremely thorough and dedicated in her role. Many thanks for all your continued support, we wouldn't use anyone else.

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A representative from Poole Alcock LLP responded to this review

Thank you Kerri for your excellent review!

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Brian

Consumer

Brian Baldwin

Good solicitors, very helpful particularly Dan Brooks. Would highly recommend them

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Reviews

4.9 /5 5323 Reviews
Filter your results
Star rating
Review Source

Rating

Review Source

Clients say

What clients say about Poole Alcock LLP

Clients praise the firm’s expertise across family, conveyancing, wills, probate, employment and personal injury work, noting clear, knowledgeable legal advice and fast, efficient case handling. Valued soft skills include professionalism, compassion, patience and empathy, plus approachable, friendly communication, plain-English explanations, proactive updates and strong organisation. Clients highlight responsiveness, attention to detail and the ability to make complex or emotional matters straightforward and reassuring, leading to high satisfaction and frequent recommendations.

friendly staff
clear communication
quick turnaround
professional service
knowledgeable advisors
empathetic support
efficient process
responsive team
plain English
attention to detail

ReviewSolicitors Review List

Profile image of Anonymous

Anonymous

Verified
Housing & Property

Helpful and reassuring

I really appreciated how - no matter what question I asked about the property buying process - Megan was kind and receptive; providing me with the information I needed and putting me at ease so I could begin the process with this firm.

Legal experts tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you so much for your feedback. We're thrilled to hear that Megan was able to answer your questions with kindness and understanding, helping to put you at ease during what can often feel like an overwhelming process. We will make sure your comments are shared with her, and we look forward to supporting you every step of the way.

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Jan

Verified
Employment

Great, straightforward experience

Great, straightforward experience from start to finish. Elinor was professional but friendly and provided clear advice. I can't fault the entire team - would recommend.

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Poole Alcock Review Administrator

Thank you Jan for your wonderful feedback. We are delighted to hear that you had a great experience from start to finish. Elinor will be pleased to know that her professionalism, friendly approach, and clear advice made such a positive impression. We also appreciate your kind comments about the wider team. Thank you for your recommendation, and we wish you all the best for the future

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Gareth

Verified
Employment

Fabulous service

Fabulous service from everyone at Poole Alcock, Elinor was superb and the process was smooth and painless.

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Poole Alcock Review Administrator

Gareth, we are delighted to hear that you received fabulous service from the team and that the process was smooth and painless throughout. Elinor will be especially pleased to know that her support made such a positive difference to your experience. We truly appreciate your kind words and thank you for choosing Poole Alcock.

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anonymous

Verified
Employment

Professional

Professional - very easy to talk to very comforting - very helpful and efficient

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Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

We are delighted to hear that you found our team professional, easy to talk to, and reassuring throughout the process. Providing helpful, efficient service while ensuring our clients feel supported and comfortable is something we strive for every day. We truly appreciate your comments and thank you for choosing Poole Alcock.

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anonymous

Top drawer work

Ellie took on my case when another colleague was off work. Ellie quickly got to grips with the case and progressed everything as quickly as she could. I was really impressed by her commitment to progressing things as quickly as possible, her communication which was really appreciated and her levels of professionalism shown throughout. Working with Ellie was a genuinely positive experience and I would highly recommend Ellie and the wider Poole Alcock team.

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Poole Alcock Review Administrator

We are very pleased to hear that Ellie was able to step in seamlessly and quickly get up to speed with your case. It's fantastic to know that her commitment to progressing matters efficiently, together with her excellent communication and professionalism, made such a positive impression. We truly appreciate your kind words and will be sure to pass your comments on to Ellie. Thank you for placing your trust in us, and we wish you all the best for the future.

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Other Reviews

Profile image of Andrew Whelan

Andrew Whelan

Employment

Andrew

Excellent service from the very first phone call to the completion of my requirement. Thank you Elinor and Kellie.

Legal experts tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for taking the time to share your feedback Andrew. We're so pleased that Elinor and Kellie were able to help and make the process smooth from start to finish. Your kind words are greatly appreciated.

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JOHN JAMES BARBER

Family Law

JOHN JAMES BARBER

Communications and interactions with Erin and Ella were brilliant throughout! The team provided friendly, efficient, proactive, service that made a challenging marital separation as clear and concise. From initial discussions to onboarding, progression and decision making meetings, Poole Alcock were great. I would highly recommend Poole Alcock for family legal and financial settlement matters.

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this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for your wonderful feedback John. We are delighted to hear that Erin and Ella provided friendly, efficient, and proactive support throughout your matter. We appreciate your kind words and are pleased that they helped make a challenging situation feel clearer and more manageable. Your feedback will be shared with them both.

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David Ball

Housing & Property

David Ball

Fantastic service, efficient, knowledgeable and responsive. Best conveyancing service I have ever received.

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Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for your fantastic feedback. We're delighted to hear that you found our service efficient, knowledgeable, and responsive. Knowing that this was the best conveyancing service you have ever received means a great deal to us. We truly appreciate your kind words.

1
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Dave Ball

Housing & Property

Dave

Fantastic service, efficient, knowledgeable and responsive. Best conveyancing service I have ever received.

Solicitors tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for your fantastic feedback. We're delighted to hear that you found our service efficient, knowledgeable, and responsive. Knowing that this was the best conveyancing service you have ever received means a great deal to us. We truly appreciate your kind words.

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Thomas Chitseko

Housing & Property

Thomas

Big thanks to Maddie Brand and team for their professional, solution-oriented and responsive work supporting me through a fairly torturous sales process. An easy recommend.

Thank you, Thomas, for taking the time to leave a review for Maddie. We will pass on your positive feedback. Please do let us know if we can be of any assistance in the future.

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