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Poole Alcock LLP

5.0 | 61 Reviews 61 Reviews | Company & Commercial
5,475 Total Company Reviews info icon Company & Commercial | info icon 5,475 Total Company Reviews Company & Commercial | info icon 5,475 Total Company Reviews

1 Brunel Way, Slough, Berkshire, SL1 1FQ

Accepting new clients

1 Brunel Way, Slough, Berkshire, SL1 1FQ

Regulated by:

The Solicitors Regulation Authority

Regulator ID: 8011007

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Poole Alcock LLP |
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Poole Alcock LLP Review Scores & Client Satisfaction Overview

5.0
Excellent
95%+
Value for
Money
95%+
Success
Rate
95%+
Would
Recommend
Communication 5.0/5
Initial Impressions 5.0/5
Approachability 5.0/5
Documentation Accuracy 5.0/5
Legal Knowledge 5.0/5
Value for money 4.9/5

Accreditations

Poole Alcock LLP are accredited by

Children Law accreditation awarded to Poole Alcock LLP
Family Law Advanced accreditation awarded to Poole Alcock LLP
Criminal Litigation accreditation awarded to Poole Alcock LLP

Description

We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise.

Rankings by area of expertise

The rankings below show the areas of expertise that Poole Alcock LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Poole Alcock LLP Review Scores & Client Satisfaction Overview

4.8
Excellent
95%
Value for
Money
12% above
national average
95%+
Success
Rate
15% above
national average
95%+
Would
Recommend
16% above
national average
Communication 4.8/5
Initial Impressions 4.8/5
Approachability 4.8/5
Documentation Accuracy 4.8/5
Legal Knowledge 4.8/5
Value for money 4.8/5

Accreditations

Poole Alcock LLP are accredited by

Children Law accreditation awarded to Poole Alcock LLP
Family Law Advanced accreditation awarded to Poole Alcock LLP
Criminal Litigation accreditation awarded to Poole Alcock LLP

Description

We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise.

Rankings by area of expertise

The rankings below show the areas of expertise that Poole Alcock LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Contact & Locations - Poole Alcock LLP

Opening hours

Monday 09:00–17:15
Tuesday 09:00–17:15
Wednesday 09:00–17:15
Thursday 09:00–17:15
Friday 09:00–17:15
Saturday (Closed)
Sunday (Closed)

1 Brunel Way, Slough, Berkshire, SL1 1FQ

Reviews

5.0 /5 61 Reviews
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Clients say

What clients say about Poole Alcock LLP

Clients consistently praise the firm’s expertise across conveyancing, remortgages, wills, LPAs, family matters, employment and redundancy advice, and personal injury claims. Reviews highlight clear, practical guidance, strong legal knowledge, and an ability to explain complex issues in plain English. Clients also value the firm’s prompt turnaround, efficiency and attention to deadlines. Soft skills frequently mentioned include friendliness, professionalism, empathy, patience, responsiveness and reassurance, with many saying the team made stressful situations feel straightforward, supportive and well managed.

Clear communication
Quick turnaround
Friendly staff
Professional service
Helpful advice
Efficient process
Supportive team
Knowledgeable solicitors
Easy to deal
Stress-free experience

ReviewSolicitors Review List

Profile image of Claire

Claire

Verified
Company & Commercial

Really quick turnaround

Really quick turnaround, everyone I spoke to was very helpful and informative advice given. Would recommend.

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Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

We're delighted to hear that you experienced such a quick turnaround Claire and found everyone you spoke to to be helpful and informative. Providing clear advice and excellent client service is always our goal, so it's wonderful to know we met your expectations. We truly appreciate your recommendation and thank you for taking the time to share your experience.

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anonymous

Verified
Company & Commercial

Really great service

Jamie provided me with a really great service in my case

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this review

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Poole Alcock Review Administrator

Thank you for your very kind comment we are delighted that Jamie has been able to help and provided you with a really great service. Please get in touch if we can help further.

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anonymous

Verified
Company & Commercial

Really smooth process...

This was a really smooth process, Jamie was friendly and efficient

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this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for taking the time to complete the questionnaire and for the great 5 star review. We are delighted that you found the process to be really smooth and Jamie was friendly and efficient. Best wishes.

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kwakufa

Verified
Housing & Property

Telephone call concerning onboarding.

As part of a quote + collection of customer transaction scope, I had an email exchange and phone call with Duane L. This was all fine, quickly done and I have now assigned been assigned a legal team for my transaction.

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this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for your feedback Kwakufa. We’re glad to hear that your interactions with Duane were smooth and efficient. We’re pleased that you’ve now been assigned a legal team and look forward to supporting you through your transaction

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anonymous

Verified
Housing & Property

File was turned around quickly, Chanel went above and beyond on the file and allowed the process to run smoothly

Really happy with the experience, really quick, easy. Chanel went above and beyond with the expectations. Was amazing that it was one person dealing with the file as it ran smoothly. Would 100% recommend for future transactions. Thank you!

Legal experts tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

We really appreciate you taking the time to share your feedback and we are delighted that Chanel has gone above and beyond to ensure the process ran smoothly for you. We hope to work with you again and we are thrilled that you will 100% recommend us. Kindest regards.

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Other Reviews

Profile image of Alicia

Alicia

Company & Commercial

Alicia

Very helpful and kind, got things done quickly and kept me updated on progress.

Reply by profile image of Jo Hughes

Jo Hughes

Hi Alicia. thank you for your great review and taking the time to leave us such lovely feedback its very much appreciated.

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garry

Company & Commercial

garry

Honest evaluation of our query, a warm welcome and even a smashing cup of coffee on our arrival Thank you

0
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Debbie

Company & Commercial

Debbie

Excellent service provided.

A representative from Poole Alcock LLP responded to this review

Thank you Debbie.

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Felicity

Company & Commercial

Felicity

Luke and Eve are incredibly responsive and very clear in their explanations. I would definitely recommend.

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A representative from Poole Alcock LLP responded to this review

Thank you for taking the time to leave this review and rating Felicity!

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Phil

Company & Commercial

Phil

Amazing service, knowledge and professionalism from Eve on a very tricky subject, great work, thank you very much.

Solicitors tagged in
this review

A representative from Poole Alcock LLP responded to this review

Thanks Phil. I am pleased to hear that Eve was able to help with your case.

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Reviews

4.8 /5 5475 Reviews
Filter your results
Star rating
Review Source

Rating

Review Source

Clients say

What clients say about Poole Alcock LLP

Clients consistently praise the firm’s expertise across conveyancing, remortgages, wills, LPAs, family matters, employment and redundancy advice, and personal injury claims. Reviews highlight clear, practical guidance, strong legal knowledge, and an ability to explain complex issues in plain English. Clients also value the firm’s prompt turnaround, efficiency and attention to deadlines. Soft skills frequently mentioned include friendliness, professionalism, empathy, patience, responsiveness and reassurance, with many saying the team made stressful situations feel straightforward, supportive and well managed.

Clear communication
Quick turnaround
Friendly staff
Professional service
Helpful advice
Efficient process
Supportive team
Knowledgeable solicitors
Easy to deal
Stress-free experience

ReviewSolicitors Review List

Profile image of Kevin McDonnell

Kevin McDonnell

Verified
Housing & Property

Aldermore Remortgage

We received quick responses from Chanel who was very polite and the remortgage was prompt.

Legal experts tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for your kind feedback Kevin. We're delighted to hear that Chanel provided prompt, polite service and made your remortgage process quick and straightforward. We really appreciate your recommendation and wish you all the best.

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Gita Patel

Verified
Housing & Property

Aldermore Remortgage

Chanel provided very prompt correspondence throughout and was always on hand to provide guidance.

Legal experts tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for your lovely feedback Gita. We're pleased to hear that Chanel provided prompt communication and helpful guidance throughout the process. We appreciate your kind words and wish you all the best.

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Helen Kay

Verified
Wills, Trusts & Probate

Review

It was very good, and everyone was very helpful. Would definitely recommend.

Solicitors tagged in
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Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for your feedback. We're delighted to hear you found our service very good and that our team was helpful throughout. Thank you for your recommendation Helen, it is greatly appreciated.

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anonymous

Verified
Wills, Trusts & Probate

Power of Attorney Etc

Everything done as expected and Selina was very professional. No complaints whatsever.

Solicitors tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

We're delighted to hear everything went as expected and that Selina provided a professional service throughout. We appreciate your kind words and are pleased we could assist you.

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Anonymous

Verified

Settlement Agreement

Very informative and supportive services provided. Highly recommended.

Solicitors tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

We're pleased to hear you found our service informative and supportive throughout. Your recommendation means a great deal to us, and we truly appreciate you taking the time to share your experience.

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Other Reviews

Profile image of Charl Nicole

Charl Nicole

Charl

Really good experience with James Williams’ team. They worked fast to get us moved along quickly and the communication was good, which typically is spotty with solicitors, so this was great and really made my experience easier and less stressful.

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for your wonderful feedback. We're delighted to hear that James Williams' team helped make your move progress quickly and efficiently. Clear communication is something we pride ourselves on, so it's especially rewarding to know this made the process easier and less stressful for you. We really appreciate your kind words and wish you all the best in your new home.

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Allan Henshall

Allan Henshall

Very professional and good value for money

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Many thanks Allan for your review. We're pleased that you were happy with both the service you received and the value we provided. Your feedback means a lot to us.

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A Deramchi

Employment

A client

Efficient, easy to contact and helpful.

Solicitors tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for your feedback. We are pleased you found the service efficient, easy to access, and helpful. Your kind comments are greatly appreciated.

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Andrew Whelan

Employment

Andrew

Excellent service from the very first phone call to the completion of my requirement. Thank you Elinor and Kellie.

Legal experts tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for taking the time to share your feedback Andrew. We're so pleased that Elinor and Kellie were able to help and make the process smooth from start to finish. Your kind words are greatly appreciated.

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JOHN JAMES BARBER

Family Law

JOHN JAMES BARBER

Communications and interactions with Erin and Ella were brilliant throughout! The team provided friendly, efficient, proactive, service that made a challenging marital separation as clear and concise. From initial discussions to onboarding, progression and decision making meetings, Poole Alcock were great. I would highly recommend Poole Alcock for family legal and financial settlement matters.

Legal experts tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for your wonderful feedback John. We are delighted to hear that Erin and Ella provided friendly, efficient, and proactive support throughout your matter. We appreciate your kind words and are pleased that they helped make a challenging situation feel clearer and more manageable. Your feedback will be shared with them both.

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