Poole Alcock LLP logo

Poole Alcock LLP

5.0 | 43 Reviews 43 Reviews | Personal Injury
5,231 Total Company Reviews info icon Personal Injury | info icon 5,231 Total Company Reviews Personal Injury | info icon 5,231 Total Company Reviews

The Gatehouse, Gatehouse Way, Aylesbury, Buckinghamshire, HP19 8DB

01606663989

Accepting new clients

The Gatehouse, Gatehouse Way, Aylesbury, Buckinghamshire, HP19 8DB

Regulated by:

The Solicitors Regulation Authority

Regulator ID: 8009096

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Poole Alcock LLP |
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5.0
Excellent
43 Reviews
95%+
Value for
Money
95%+
Success
Rate
95%+
Would
Recommend
Communication 5.0/5
Initial Impressions 4.9/5
Approachability 5.0/5
Documentation Accuracy 5.0/5
Legal Knowledge 5.0/5
Value for money 4.9/5

Accreditations

Poole Alcock LLP are accredited by

Children Law accreditation awarded to Poole Alcock LLP
Family Law Advanced accreditation awarded to Poole Alcock LLP
Criminal Litigation accreditation awarded to Poole Alcock LLP

Description

We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise.

Rankings by area of expertise

Local 1 / 3,822
National 3 / 11,165
4.9
Excellent
5,231 Reviews
95%
Value for
Money
12% above
national average
95%+
Success
Rate
15% above
national average
95%+
Would
Recommend
16% above
national average
Communication 4.8/5
Initial Impressions 4.8/5
Approachability 4.8/5
Documentation Accuracy 4.8/5
Legal Knowledge 4.8/5
Value for money 4.8/5

Accreditations

Poole Alcock LLP are accredited by

Children Law accreditation awarded to Poole Alcock LLP
Family Law Advanced accreditation awarded to Poole Alcock LLP
Criminal Litigation accreditation awarded to Poole Alcock LLP

Description

We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise.

Rankings by area of expertise

Housing & Property 1 / 493
Family Law 1 / 3,828
Wills, Trusts & Probate 1 / 1,201
Employment 1 / 3,376
Commercial Property 1 / 259
Consumer 1 / 810
Company & Commercial 1 / 1,705
Personal Injury 1 / 231
Dispute Resolution 1 / 175
Banking 1 / 70
Child Law 1 / 63
Litigation 1 / 114
Agriculture 1 / 193
Contract Law 1 / 1,323
Private Client Law 1 / 179
Land Law 1 / 457
Construction 1 / 119
Money & Tax 1 / 226
Welfare & Benefits 1 / 56
Business Law 1 / 440
Commercial Law 1 / 100
Commercial and Business Law 1 / 178
Company Law 1 / 449
Court of Protection and Deputyship 1 / 174
Crime/ Criminal Defence 1 / 45
Defamation Law 1 / 42
Driving offences 1 / 36
IT & Intellectual Property 1 / 166
Injunctions Law 1 / 418
Mergers and Acquisitions Law 1 / 407
Adjudication Law 1 / 124
Advocacy Law 1 / 147
Auction Law 1 / 273
Banking and Financial Law 1 / 165
Charities 1 / 86
Civil Law 1 / 19
Corporate Law 1 / 102
Debt and Tax Law 1 / 365
Dental Law 1 / 53
Education 1 / 78
Governance Law 1 / 260
Planning Law 1 / 244
Regulations 1 / 274
Local 1 / 3,822

Contact details

01606663989
reviewsolicitors@poolealcock.co.uk
https://www.poolealcock.co.uk

Opening hours

Monday 09:00–17:15
Tuesday 09:00–17:15
Wednesday 09:00–17:15
Thursday 09:00–17:15
Friday 09:00–17:15 (Open)
Saturday (Closed)
Sunday (Closed)

The Gatehouse, Gatehouse Way, Aylesbury, Buckinghamshire, HP19 8DB

Reviews

5.0 /5 43 Reviews
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    Rating

    Review Source

    Clients say

    The firm is strong in conveyancing, wills, probate, personal injury, employment and remortgage work, with clear legal knowledge and efficient, timely case handling. Clients praise fast turnarounds, proactive case management and successful outcomes. Valued soft skills include clear, jargon‑free communication, responsiveness, empathy, patience and professionalism; staff are described as friendly, approachable and organised, making complex processes straightforward and reassuring clients throughout.

    Excellent communication
    Prompt responses
    Professional service
    Clear explanations
    Helpful staff
    Efficient process
    Knowledgeable team
    Friendly approach
    Quick turnaround
    Stress-free experience

    ReviewSolicitors Review List

    Profile image of Nathan Barlow

    Nathan Barlow

    Verified
    Personal Injury

    Fantastic Solicitors, fantastic service!

    We used Poole Alcock for a claim after my elderly grandma was injured as a result of being hit by a door in a shopping precinct. My nan is 90 and was quite worried about the scale of making a claim. From the very first telephone conversation she was put at ease which was great and gave her confidence that she was doing the right thing. Along the way there were delays from external organisations with replies and results but Georgina and her team consistently pushed for answers and replies and kept us up to date regularly with what was happening and how they were getting on. Even if there was nothing really new to report they always made contact which gave the assurance everything was under control. In the end we reached a really positive conclusion to our case and couldn't be happier with the end result or the service. I highly recommend them.

    Solicitors tagged in
    this review

    legal expert Georgina Coppenhall Georgina Coppenhall
    Reply by profile image of Poole Alcock Review Administrator

    Poole Alcock Review Administrator

    Thank you for sharing your experience Nathan. We're delighted to hear that your grandmother felt supported and reassured from the very first conversation. We understand how daunting making a claim can be, especially after an injury, and we're pleased that our team was able to put her at ease and guide her through the process with confidence and care. We appreciate your kind words and wish your nan all the very best.

    0
    Collected on: ReviewSolicitor collection source logo
    Profile image of Anonymous

    Anonymous

    Verified
    Personal Injury

    Personal injury claim : from RTA

    This review covers a personal injury claim for my daughter, who was knocked over by a car. I spent some time selecting Poole Alcock, based on reviews. On completion of the 10 month process, including recovery, I can confirm that they are a wise choice to represent your potential claim. I was guided by Georgina Coppenhall, who was helpful, supportive and spent time explaining the process. Given the time claims such as this take, it is important to keep an electronic diary of events, evidence and costs, understand the next steps and be clear on the fair final claim that you deserve, any insurer will try offers below your expectation. Georgina has plenty of experience and will guide you accordingly.

    Solicitors tagged in
    this review

    legal expert Georgina Coppenhall Georgina Coppenhall
    Reply by profile image of Poole Alcock Review Administrator

    Poole Alcock Review Administrator

    We're very happy to hear that you were pleased with the service provided throughout your daughter's personal injury claim. It's wonderful to know that Georgina was supportive, helpful, and guided you through the process with care and professionalism. We appreciate your kind recommendation and are grateful that you chose Poole Alcock to assist you during what must have been a challenging time. We wish your daughter all the very best in her continued recovery.

    0
    Collected on: ReviewSolicitor collection source logo
    Profile image of Emma

    Emma

    Verified
    Personal Injury

    Wonderful experience

    I recently won an injury case backed by Poole Alcock. They dealt with my case in a calm, confident and professional manner. I was reassured, communicated with consistently and made to feel like a priority. 10/10 experience.

    Solicitors tagged in
    this review

    legal expert Georgina Coppenhall Georgina Coppenhall
    Reply by profile image of Poole Alcock Review Administrator

    Poole Alcock Review Administrator

    Emma, thank you for your wonderful feedback. We're delighted to hear that you had such a positive experience with Poole Alcock. We understand that pursuing an injury claim can be a stressful and uncertain time, so it's fantastic to know that our team handled your case in a calm, confident, and professional manner. Keeping clients informed, providing reassurance, and ensuring they feel supported throughout the process are all priorities for us. We're especially pleased that you felt like a valued priority and that the outcome met your expectations. Thank you for your kind words and your 10/10 rating – it is greatly appreciated.

    0
    Collected on: ReviewSolicitor collection source logo
    Profile image of Wendy

    Wendy

    Verified
    Personal Injury

    Claim for accident

    I was very satisfied with the way the claim was dealt with. The solicitor was helpful and very efficient. We were very happy with the end result. Thank you

    Solicitors tagged in
    this review

    legal expert Georgina Coppenhall Georgina Coppenhall
    Reply by profile image of Poole Alcock Review Administrator

    Poole Alcock Review Administrator

    I’m happy to hear that you were satisfied with how your claim was handled Wendy and that you found the solicitor both helpful and efficient. It’s especially pleasing to know you’re happy with the outcome. Your comments are greatly appreciated.

    0
    Collected on: ReviewSolicitor collection source logo
    Profile image of anonymous

    anonymous

    Verified
    Personal Injury

    Review

    The whole process was handles really well and we are very happy with the outcome.

    Solicitors tagged in
    this review

    legal expert Georgina Coppenhall Georgina Coppenhall
    0
    Collected on: ReviewSolicitor collection source logo

    Other Reviews

    Profile image of Christine

    Christine

    Personal Injury

    Christine

    Helpful advice and excellent service

    1
    Collected on: Google collection source logo
    Profile image of Matt

    Matt

    Personal Injury

    Matt Brooks

    After having been unceremoniously and fairly traumatically knocked off my bike by a careless driver, based on word of mouth recommendation, I spoke to Anna Burns in the Poole Alcock Nantwich office for advice as to what the implications were for me - I was fairly shaken and the damage to my bike was catastrophic. The advice and service I received were not only very useful and on point, but extremely reassuring and ultimately I got precisely what I wanted/needed - can't recommend them and Anna highly enough.

    A representative from Poole Alcock LLP responded to this review

    Thank you Matt

    0
    Collected on: Google collection source logo

    Reviews

    4.9 /5 5231 Reviews
    Filter your results
    Star rating
      Review Source

      Rating

      Review Source

      Clients say

      The firm is strong in conveyancing, wills, probate, personal injury, employment and remortgage work, with clear legal knowledge and efficient, timely case handling. Clients praise fast turnarounds, proactive case management and successful outcomes. Valued soft skills include clear, jargon‑free communication, responsiveness, empathy, patience and professionalism; staff are described as friendly, approachable and organised, making complex processes straightforward and reassuring clients throughout.

      Excellent communication
      Prompt responses
      Professional service
      Clear explanations
      Helpful staff
      Efficient process
      Knowledgeable team
      Friendly approach
      Quick turnaround
      Stress-free experience

      ReviewSolicitors Review List

      Profile image of Christopher Lewis

      Christopher Lewis

      Verified
      Housing & Property

      Aldermore Remortgage - Brilliant and responsive Service

      Olivia was brilliant, she was responsive and prompt. I am amazed at how quickly everything got turned around. 10 out of 10.

      Legal experts tagged in
      this review

      legal expert Lisa Potts Lisa Potts
      legal expert Olivia Mayer Olivia Mayer
      0
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      Profile image of anonymous

      anonymous

      Verified
      Employment

      Efficient

      Irini was efficient, she was fast, and she was helpful

      Solicitors tagged in
      this review

      legal expert Irini Shouman Irini Shouman
      0
      Collected on: ReviewSolicitor collection source logo
      Profile image of Alice Curry

      Alice Curry

      Verified
      Housing & Property

      Really Helpful

      Thank you so much for being so helpful throughout the process, we really appreciate it. Thank you!

      Solicitors tagged in
      this review

      legal expert Emily Brown Emily Brown
      0
      Collected on: ReviewSolicitor collection source logo
      Profile image of anonymous

      anonymous

      Verified
      Employment

      Very pleased

      Very pleased with the ease of instructing Jamie to act for me. I had prompt replies to any questions I had. It was a very smooth process and I would certainly recommend

      Solicitors tagged in
      this review

      legal expert Jamie Riseley Jamie Riseley
      0
      Collected on: ReviewSolicitor collection source logo
      Profile image of anonymous

      anonymous

      Verified
      Family Law

      Really responsive

      I have had dealings with other solicitors in the past and Kelly is really responsive in comparison. I feel like I am receiving value for money and I am satisfied with how things have been going so far and would recommend.

      Solicitors tagged in
      this review

      legal expert Kelly Hall Kelly Hall
      0
      Collected on: ReviewSolicitor collection source logo

      Other Reviews

      Profile image of Sherwin Fernandes

      Sherwin Fernandes

      Housing & Property

      Sherwin

      We found Poole Alcock after reading their Google reviews, and they definitely lived up to them! Although I was initially hesitant about not using a local solicitor, choosing them was one of the best decisions we made. A huge thank you to Kate and her team, who was fantastic throughout our house purchase. She was professional, responsive, and kept us updated every step of the way. The communication was excellent, everything was explained clearly, and the whole process was smooth and stress-free. We completed on our home much quicker than we thought possible.

      Solicitors tagged in
      this review

      legal expert Kate Heath Kate Heath
      Reply by profile image of Poole Alcock Review Administrator

      Poole Alcock Review Administrator

      Thank you for your wonderful feedback Sherwin. We're delighted to hear that you chose Poole Alcock based on our Google reviews and that we lived up to your expectations. We understand that choosing a solicitor outside your local area can feel like a big decision, so it's especially rewarding to know that you found the experience so positive. We appreciate your kind comments and thank you for placing your trust in us.

      0
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      Profile image of Mark Arnold

      Mark Arnold

      Housing & Property

      Mark Arnold

      Poole Alcock have been excellent to work with, keeping me informed and updated throughout the conveyancing process. They made the process very easy for me and I would certainly recommend them to anyone.

      Reply by profile image of Poole Alcock Review Administrator

      Poole Alcock Review Administrator

      Thank you for your 5 star review Mark, we are happy that you shared your positive experience with us and even more so that you will recommend us moving forward. Very best wishes.

      0
      Collected on: Estas collection source logo
      Profile image of Lynne Henderson

      Lynne Henderson

      Housing & Property

      Lynne Henderson

      Excellent. Easily contactable and very helpful with any questions regarding progress and concerns regarding the purchase of the property.

      Reply by profile image of Poole Alcock Review Administrator

      Poole Alcock Review Administrator

      Many thanks Lynne for the great 5 star review and your wonderful comments. We are very happy that you found us to be easily contactable and helpful with questions. It's great to know that your questions, concerns, and progress updates were handled promptly and professionally. We appreciate your kind comments and thank you for choosing Poole Alcock.

      0
      Collected on: Estas collection source logo
      Profile image of Stephen Nevitt

      Stephen Nevitt

      Housing & Property

      Stephen Nevitt

      Excellent service in achieving a smooth purchase with no stress. The whole transaction was achieved with great efficiency and very timely.Maddie with Jodi and James Williams kept me well informed at all stages and the whole team were always courteous, upbeat and positive. My sincere gratitude to them all.

      Solicitors tagged in
      this review

      legal expert James Williams James Williams
      Reply by profile image of Poole Alcock Review Administrator

      Poole Alcock Review Administrator

      It's especially pleasing to know that Maddie, together with Jodi and James Williams, kept you well informed throughout every stage of the process. Providing clear communication, professionalism, and a positive approach is something we pride ourselves on, so we're thrilled that this was reflected in your experience. We will be sure to pass on your sincere gratitude to the team. Thank you for taking the time to share your comments and for trusting Poole Alcock with your matter.

      0
      Collected on: Estas collection source logo
      Profile image of Rebecca Griffiths

      Rebecca Griffiths

      Housing & Property

      Rebecca Griffiths

      Excellent and professional service provided throughout.

      Solicitors tagged in
      this review

      legal expert James Williams James Williams
      Reply by profile image of Poole Alcock Review Administrator

      Poole Alcock Review Administrator

      Thank you for your feedback Rebecca. We're delighted to hear that you received excellent and professional service throughout your matter. Ensuring our clients feel supported and well looked after from start to finish is extremely important to us, and it's wonderful to know that this was reflected in your experience. We truly appreciate you taking the time to share your comments and thank you for choosing Poole Alcock.

      0
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